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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10273 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Oct 25, 2024, 11:10 AM
LINE 2: REQUEST .5 LABOR ***WILL HAVE PICTURES OF THE BEARING BUDDY AND AXLE TAGS SHORTLY-
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Oct 28, 2024, 8:10 AM
PA 818808 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Heidi Huntley
processor • Oct 28, 2024, 4:13 PM
@Alix M test while training Jesse and Morgan
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Oct 29, 2024, 7:15 AM
@Kaitlyn R @ANNA F From GD: Job 1: Will need photos and axle data tags please
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Chris Balderrama
processor • Oct 30, 2024, 11:22 AM
Jesse Kizewski
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Jesse Kizewski
dealer or external • Oct 30, 2024, 11:24 AM
hi @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Oct 30, 2024, 11:33 AM
Hello! @Jesse K Thanks for your help with this!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Nov 5, 2024, 4:18 PM
@Kaitlyn R @Jesse K Following up on this. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 8, 2024, 1:07 PM
@Alix M added pictures of the axle tags
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Nov 8, 2024, 1:22 PM
Photos have been added and resubmitted. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Nov 12, 2024, 8:42 AM
Sent a follow up email to get an update on this PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Nov 19, 2024, 8:24 AM
@Kaitlyn R @Jesse K @Morgan Z Job 1: From GD/Vendor: There are not images showing the concern. We'll need that before we can proceed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Dec 2, 2024, 1:32 PM
Following up on this. Please let me know if we can get the information needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Dec 3, 2024, 4:54 PM
having the technician pull it back in and take the pictures within the next week
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Dec 5, 2024, 5:51 PM
UPLOADED THE PICTURES. THERE IS NOW 3 BEARING BUDDIES THAT FELL OFF
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Dec 6, 2024, 8:47 AM
Added photos and notes and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Dec 9, 2024, 7:53 PM
Job 1: approved LCI authorizes 4 old style, steel grease caps complete, any affected center caps and 2 hours labor for installation. You can do a VCB and authorization is in case 5457026. Job 2: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 4, 2025, 1:26 PM
@Alix M WORK COMPLETED ON 3/4/25 PARTS USED JOB 1 711217012525-DUST CAP LUBED F/7K & 8K 2 PACK COST: 6.67 PRICE: 7.94 QTY: 2 FREIGHT COST: 13.45 QTY: 1 FINAL RO UPLOADED AS WELL
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Mar 4, 2025, 1:43 PM
@Bonnie K Please upload the invoice for this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Bonnie Korte
dealer or external • Mar 4, 2025, 2:15 PM
@Alix M invoice uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Mar 6, 2025, 3:33 PM
Claim 878585 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Mar 6, 2025, 3:33 PM
Claim 878585 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Mar 13, 2025, 8:18 AM
@Morgan Z @michelle g @Kaitlyn R Job 1 was denied because the approval was to replace 4 dust caps and you only claimed 2. Job 2 paid on 3/12/25 on check 593380
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Mar 13, 2025, 8:22 AM
Emailing GD because the 2 parts claimed are a 2 pack and that is noted on the claim. 4 were replaced.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 13, 2025, 9:01 AM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Mar 13, 2025, 2:53 PM
Had to enter a new PA FOR JOB 1 - pa 847667 is pending approval. Will submit for payment once approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Mar 14, 2025, 11:47 AM
Claim 881106 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Alix Mongiat
processor • Mar 21, 2025, 8:56 AM
Claim 881106 paid on 3/19/25 on check 594225
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10273/ZUEHLKE WORK ORDER.pdf
Processed summary
10273
GRE 8220 • Alix • grand-design
Heat 34 • comments 28 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 881106 paid on 3/19/25 on check 594225
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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