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Focused evidence thread

Thread evidence for 10271 • GRE 8220.
Ashlee Olsen
processor • Apr 16, 2024, 5:21 PM
submitted PA#767250
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Alix Mongiat
processor • Apr 17, 2024, 1:49 PM
PA approved with the following modifications: Line 2 denied - not a covered repair Line 4 (fridge) denied - no repair made Line 7 - approved for 0.2 (requested 0.5)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Alix Mongiat
processor • Apr 18, 2024, 8:37 AM
@Bonnie K @Kaitlyn R Please provide the requested labor times or let us know if you just want us to go by the what is listed in the labor section of the WO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Kaitlyn Reinwand
dealer or external • Apr 18, 2024, 9:18 AM
The repairs that are needing further approval/could not be repaired have the requested labor time in the correction area. The line items that have been corrected will be the labor time that is in the work order.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Apr 18, 2024, 4:36 PM
PA 767250 was previously submitted. Line 1- approved for 0.7 hour Line 2- denied "not a covered repair" Line 4- approved for 0.5 hour Line 6- denied "no repair made" Line 7- approved for 0.5 hour Line 9- approved for 0.2 hour Will submit a PA for line 8.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Apr 18, 2024, 4:40 PM
PA 767250 was previously submitted. Line 1- approved for 0.7 hour Line 2- denied "not a covered repair" Line 4- approved for 0.5 hour Line 5- denied "no repair made" Line 6- approved for 0.5 hour Line 8- approved for 0.2 hour Will submit a PA for line 9.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Apr 18, 2024, 4:40 PM
PA 767250 was previously submitted. Line 1- approved for 0.7 hour Line 2- denied "not a covered repair" Line 4- approved for 0.5 hour Line 5- denied "no repair made" Line 6- approved for 0.5 hour Line 8- approved for 0.2 hour Will submit a PA for line 7.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Apr 18, 2024, 4:57 PM
PA 767980 submitted for approval for lines 2 (damage to fridge door/shelf) and line 7.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Apr 22, 2024, 11:51 AM
@Bonnie K @Kaitlyn R Job 7 (rear compartment door) feedback from GD: as the camber on this door been adjusted ?  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Bonnie Korte
dealer or external • Apr 23, 2024, 12:04 PM
Trying figure why the fridge was denied. There is a crack in the door. Can you please advise? I do have a picture of the cracked door.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Crystal Kemmerlin
processor • Apr 24, 2024, 8:50 AM
@Bonnie K following up to info needed for Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
ANNA FREEMAN
dealer or external • Apr 24, 2024, 1:01 PM
@Crystal K I am following up with tech today.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
ANNA FREEMAN
dealer or external • Apr 29, 2024, 1:41 PM
YES THE TECHNICIAN DID ADJUST THE CAMBER ON THIS DOOR.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Apr 30, 2024, 8:11 AM
Looks like notes were added yesterday in GD system.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • May 1, 2024, 8:06 AM
@ANNA F @Kaitlyn R @Bonnie K Job 7 from GD: we will need model and serial number on door for vendor approval  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • May 7, 2024, 8:42 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Kaitlyn Reinwand
dealer or external • May 7, 2024, 8:55 AM
I just added pictures. There are no labels or tags on the door.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • May 7, 2024, 12:28 PM
Photos and comment have been added and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • May 8, 2024, 9:12 AM
Line 7 is pending vendor review.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • May 13, 2024, 8:25 AM
@Bonnie K @Kaitlyn R Line 7 from vendor: Does this tore close tight at top and bottom -Door will have some camber in it ?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Kaitlyn Reinwand
dealer or external • May 14, 2024, 12:01 PM
I GOT NOTE TO THE TECHNICIAN TO VERIFY. WILL UPDATE UPON ANSWER FROM TECHNICIAN
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Kaitlyn Reinwand
dealer or external • May 20, 2024, 2:33 PM
@Alix M THE DOOR DOES NOT CLOSE TIGHT ON THE BOTTOM CORNERS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • May 20, 2024, 8:30 PM
Updated with notes and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • May 21, 2024, 2:49 PM
@Bonnie K @ANNA F @Kaitlyn R From GD: we will still need variant tag on the door to submit to vendor *This unit has open recalls and must be repaired according to Federal Law before customer takes delivery.910039 - Curt Axle U-Bolt Torque 23V-490/2023-395 910039*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Crystal Kemmerlin
processor • May 23, 2024, 10:58 AM
@ANNA F @Kaitlyn R @Bonnie K @michelle g We see this folder was moved to corrected folder, however I am not seeing the tag variant needed for the claim? Not seeing and corrections.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • May 23, 2024, 10:39 PM
@ANNA F @Kaitlyn R @Bonnie K @michelle g This keeps getting moved to info corrected without any notes. If the photo has been added that is needed, please comment to let us know. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Crystal Kemmerlin
processor • May 29, 2024, 8:59 AM
@ANNA F @Kaitlyn R @Bonnie K @michelle g We are needing this information to proceed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Kaitlyn Reinwand
dealer or external • May 29, 2024, 9:18 AM
THIS IS IN ANNAS COURT. SHE WAS GOING TO CALL GRAND DESIGN. THERE IS NOT A TAG ON THE COMPARTMENT DOOR TO TAKE A PICTURE OF.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Crystal Kemmerlin
processor • May 30, 2024, 5:49 PM
@ANNA F
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
ANNA FREEMAN
dealer or external • Jun 4, 2024, 8:16 AM
@Crystal K I spoke to GD and added pics and a dealer note in the pre auth on their site as requested by them. I also uploaded them into this file to keep it complete. moved folder to corrected.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Jun 4, 2024, 9:07 AM
Thank you! Moving this to PA pending since Anna took care of the items in GD.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Jun 4, 2024, 12:34 PM
Line 7 was approved for 1 hour of labor time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Jun 4, 2024, 12:36 PM
Line 6 was approved for 1 hour of labor time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Jun 4, 2024, 12:36 PM
@Bonnie K @Kaitlyn R Line 6 from vendor: Does this tore close tight at top and bottom -Door will have some camber in it ?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Jun 4, 2024, 12:36 PM
Line 6 is pending vendor review.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Jun 4, 2024, 12:37 PM
@ANNA F @Kaitlyn R @Bonnie K Job 6 from GD: we will need model and serial number on door for vendor approval  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Jun 4, 2024, 12:37 PM
PA 767980 submitted for approval for lines 2 (damage to fridge door/shelf) and line 6.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Alix Mongiat
processor • Jun 4, 2024, 12:37 PM
@Bonnie K @Kaitlyn R Job 6 (rear compartment door) feedback from GD: as the camber on this door been adjusted ?  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Ashlee Olsen
processor • Jun 5, 2024, 12:05 PM
@Bonnie K @Heidi H I looked into the denial, and this was the response I got back from GD: Line 2- would not be a warranty issue, tech states refer was not turned to correct position setting. Line warranty repair 1- No defect found , just tested.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Bonnie Korte
dealer or external • Jun 5, 2024, 12:08 PM
@Ashlee O Would we have to move the scratches to a different line since the line refers to temperature?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Heidi Huntley
processor • Jun 5, 2024, 12:09 PM
Maybe for the temperature issues, it wasn't turned to the correct setting, but what about the scratches on the doors?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Heidi Huntley
processor • Jun 5, 2024, 12:09 PM
Looks like Bonnie and I are on the same page. :)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Ashlee Olsen
processor • Jun 5, 2024, 12:10 PM
That's what I thought too. I've already messaged them back, so I will let you know.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Ashlee Olsen
processor • Jun 6, 2024, 11:39 AM
Hi Bonnie, do you have a better picture of the crack on the door? These look mostly like scratches to GD, can you maybe circle where the crack is? Also, were the scratches noted on the DAF? If they were, we may be able to get those approved as well, but GD has messaged me back and said scratches are not a warrantable issue unless noted on the DAF at time of delivery. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Ashlee Olsen
processor • Jun 12, 2024, 1:06 PM
@Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
ANNA FREEMAN
dealer or external • Aug 31, 2024, 2:23 PM
@Alix M WORK COMPLETED 08/29/24. PART INVOICE UPLOADED. FRT $12.44. MOVING TO SUBMIT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Alix Mongiat
processor • Sep 3, 2024, 11:07 AM
Claim #832526 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Alix Mongiat
processor • Sep 6, 2024, 9:19 AM
@ANNA F @Bonnie K @Kaitlyn R From GD: **Line 1- 910039- please verify what the U-bolts were torqued to **Line 4-Please provide photos of the vendor tags on the headrails of ALL the defective shades
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
ANNA FREEMAN
dealer or external • Sep 6, 2024, 11:15 AM
@Alix M uploaded corrected ro, and pic for shades, moved to corrected folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Alix Mongiat
processor • Sep 6, 2024, 11:28 AM
Notes added and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Alix Mongiat
processor • Sep 12, 2024, 9:48 AM
@ANNA F @Bonnie K From GD- Please advise why 5-691982 SHADE 26 X 52 BLACK W/REFLECTIVE BACK MAN ROLLER SHADE IMP-STRING- are being claimed when the photo attached show different shade sizes- please verify the parts that are being claimed and adjusted accordingly
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Alix Mongiat
processor • Sep 25, 2024, 4:14 PM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Alix Mongiat
processor • Sep 30, 2024, 9:38 AM
@ANNA F @Bonnie K GD sent a final request for this. Adding email to the folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Alix Mongiat
processor • Oct 8, 2024, 7:45 AM
Following up on this again- since GD sent the final request over a week ago. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Alix Mongiat
processor • Nov 14, 2024, 8:14 AM
This paid on 10/9/24 on check 574799.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf
Processed summary
10271
GRE 8220 • Alix • grand-design
Heat 26 • comments 20 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 10/9/24 on check 574799.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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