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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
116
Claims with recent comment activity worth operator attention.
Escalation risk
28
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10267B • GRE 8220.
Alix Mongiat
processor • Apr 18, 2024, 1:42 PM
PA 767859 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Crystal Kemmerlin
processor • Apr 18, 2024, 4:42 PM
Entered as draft 767974, needing information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Crystal Kemmerlin
processor • Apr 18, 2024, 4:43 PM
@Bonnie K are there any photos for this claim to be submitted for PA?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Crystal Kemmerlin
processor • Apr 18, 2024, 4:46 PM
@Bonnie K are there any photos for this claim to be submitted for PA? We are asking for .5 when most of these lines are allowing .3 or .2. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Crystal Kemmerlin
processor • Apr 18, 2024, 4:53 PM
Entered lines 1-4 as draft 767974, needing information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Bonnie Korte
dealer or external • Apr 18, 2024, 5:30 PM
go ahead and ask for .3 or .2 for these lines. I did upload the pictures for you. there was another folder with the same work order number.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Crystal Kemmerlin
processor • Apr 18, 2024, 5:59 PM
This WO was uploaded twice. PA 767974 will be deleted that was in progress awaiting pictures. We had the information, but somehow 2 WO's.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Alix Mongiat
processor • Apr 19, 2024, 10:32 AM
PA has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Alix Mongiat
processor • Apr 26, 2024, 1:56 PM
@Bonnie K @Kaitlyn R Do you have a description and price of the shop supplies you are claiming for line 1? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Kaitlyn Reinwand
dealer or external • Apr 26, 2024, 2:05 PM
SHOP SUPPLIES ARE MISC. GOODS THAT ARE STOCKED IN THE SHOP. THE PUTTY THAT IS USED THROUGHOUT THE UNIT IS A SHOP SUPPLY. THE SHOP SUPPLY CHARGE OUT IS $35.00. THANK YOU! (P.S. OUR OTHER COMPUTER SYSTEM OPERATES IN CAPS LOCK... PLEASE KNOW THAT IM NOT YELLING)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Alix Mongiat
processor • Apr 26, 2024, 2:10 PM
Claim 797300 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Alix Mongiat
processor • Apr 26, 2024, 2:10 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Alix Mongiat
processor • May 8, 2024, 9:28 AM
This claim paid with check 552097 on 5/1/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10267B/10267B/10267B - duplicate/10267B.pdf
Processed summary
10267B
GRE 8220 • Alix • grand-design
Heat 17 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This claim paid with check 552097 on 5/1/24
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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