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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10251 • GRE 8220.
Crystal Kemmerlin
processor • Apr 18, 2024, 4:29 PM
Submitted PA 767971.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Alix Mongiat
processor • Apr 22, 2024, 8:40 AM
@Bonnie K @Kaitlyn R From grand design - please send photo of the second axle data tagin the cause field please state U bolt may have been over torqued.in the remedy field please state that this is torqued to 90foot pound  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Crystal Kemmerlin
processor • Apr 24, 2024, 8:49 AM
@Bonnie K following up on this, do you have the photos to support?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
ANNA FREEMAN
dealer or external • Apr 24, 2024, 12:41 PM
@Crystal K updated cause and correction, sent request to customer for picture of second axle tag.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Crystal Kemmerlin
processor • Apr 24, 2024, 1:58 PM
@ANNA F Thank you! Will add corrected cause and correction when photo is also received.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Alix Mongiat
processor • Apr 29, 2024, 10:32 AM
Added photo and updated cause/remedy. Resubmitted PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Alix Mongiat
processor • Apr 30, 2024, 8:08 AM
This was approved for 1.8 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
ANNA FREEMAN
dealer or external • May 31, 2024, 7:55 AM
@Alix M @Crystal K CUSTOMER ADDED CONCERN ON LINE # 3 TO THIS WO. WE ARE ASKING .2 FOR LABOR.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251A.pdf
Crystal Kemmerlin
processor • May 31, 2024, 9:01 AM
Added line 3 into PA767971.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Crystal Kemmerlin
processor • May 31, 2024, 2:48 PM
Line 2 approved .5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Crystal Kemmerlin
processor • Jun 4, 2024, 7:05 PM
In open status as this claim was previously added under PA 763988 by Bonnie per GD-they wanted to know why this was claimed under that PA. Responded with apologies for the duplicate and would like to keep with PA 767961 as this PA has a new line added. Waiting for status change to submit claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Alix Mongiat
processor • Jun 13, 2024, 9:00 AM
@Crystal K Are you able to submit this yet?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Crystal Kemmerlin
processor • Jun 13, 2024, 12:39 PM
@ANNA F Can we please have the invoice for the parts that included the freight charges. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Crystal Kemmerlin
processor • Jun 13, 2024, 12:39 PM
@ANNA F Can we please have the invoice for the parts that included the freight charges. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
ANNA FREEMAN
dealer or external • Jun 13, 2024, 12:43 PM
@Crystal K UPLOADED INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Crystal Kemmerlin
processor • Jun 13, 2024, 12:49 PM
Attached invoice to 810279 and submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Crystal Kemmerlin
processor • Jun 27, 2024, 9:57 AM
Claim paid $478.36 6/26/24 Check # 559822
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10251/10251.pdf
Processed summary
10251
GRE 8220 • Alix • nucamp
Heat 19 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Crystal Kemmerlin
Claim paid $478.36 6/26/24 Check # 559822
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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