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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10244 • GRE 8220.
ANNA FREEMAN
dealer or external • Jul 26, 2024, 2:33 PM
@Alix M THIS HAS ALREADY BEEN APPROVED IN GD, HOWEVER, THE WRONG LABOR CODE WAS USED AND WE NEED MORE TIME. WE WERE APPROVED FOR A SLIDE MOTOR. BUT IT WAS ACTUALLY THE ACTUATOR THAT NEED REPLACING. WE ARE NEEDING 5 HRS FOR THE REPAIR WE DID.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
Alix Mongiat
processor • Jul 26, 2024, 2:44 PM
I have emailed GD to revise the PA back to us or let us know if we should create a new PA. Leaving in PA needed until we hear back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
Alix Mongiat
processor • Jul 26, 2024, 5:03 PM
@ANNA F @Kaitlyn R From GD: Please advise why the complete actuator would need to be replaced.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
ANNA FREEMAN
dealer or external • Jul 27, 2024, 9:13 AM
@Alix M HERE ARE THE TECHNICIAN NOTES: Checked fuses, verified ok. Tested for power at controller, tested ok. Checked for power at slide motor, tested ok. Jumped motor straight to battery. Moved very little bit twice, not functioning properly. After further testing I beleive it is the actuator that needs replacement. Replaced slide actuator 4/24 Kitchen slide working great.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
Alix Mongiat
processor • Jul 28, 2024, 10:26 PM
Sent notes to GD. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
Alix Mongiat
processor • Jul 31, 2024, 8:18 AM
Sent a follow up email to GD as I have not heard back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
Alix Mongiat
processor • Jul 31, 2024, 6:14 PM
PA 763985 has been resubmitted with updated notes to replace actuator.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
Alix Mongiat
processor • Aug 1, 2024, 12:31 PM
This has been approved for 5 hours *Please hold all parts for a minimum of 30 days after claim is paid* 
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
ANNA FREEMAN
dealer or external • Aug 20, 2024, 4:35 PM
@Alix M WORK COMPLETED 04/25. PART INVOICE UPLOADED. FRT $ 26.86. MOVING TO SUBMIT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
Alix Mongiat
processor • Aug 20, 2024, 4:55 PM
Claim 828740 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
Alix Mongiat
processor • Aug 30, 2024, 8:52 AM
This paid on 8/28/24 on check 568505 *Please hold all parts for a minimum of 30 days after claim is paid*  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10244/10244.pdf
Processed summary
10244
GRE 8220 • Alix • grand-design
Heat 15 • comments 11 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/28/24 on check 568505 *Please hold all parts for a minimum of 30 days after claim is paid*  
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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