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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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668 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10240 • GRE 8220.
Bonnie Korte
dealer or external • Apr 18, 2024, 2:36 PM
This unit has been completed so it took us 1 hour for the problem
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10240/10240.pdf
Alix Mongiat
processor • Apr 18, 2024, 5:35 PM
PA 1889065 has been submitted for approval. FYI: Forest River doesn't typically pay out on no problem found lines, but we are trying.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10240/10240.pdf
Alix Mongiat
processor • Apr 19, 2024, 12:45 PM
From FR: so what is the issue ?
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10240/10240.pdf
Bonnie Korte
dealer or external • Apr 19, 2024, 4:18 PM
I think that the water came in from the slide being out.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10240/10240.pdf
Alix Mongiat
processor • Apr 22, 2024, 11:44 AM
This claim was denied "Forest River does not cover diagnostic/inspection time"
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10240/10240.pdf
ANNA FREEMAN
dealer or external • Jul 27, 2024, 9:04 AM
@Alix M THIS ONE CAN BE CLOSED WE INTERNALIZED THE LABOR.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10240/10240.pdf
iClaims AI
processor • Oct 20, 2026, 4:45 PM
TESTING AND LEARNING — Testing/Learning claim: RO 10240. Why unpaid/written off: Alix recorded the April 22, 2024 denial: Forest River does not cover diagnostic/inspection time. PA 1889065 was submitted April 18 with a warning that no-problem-found lines are typically unpaid; FR then asked what the issue was. The RO supports that concern: it records the reported water/ice near the slide, observation after rain, then no water found and customer pickup. The $115 is 1.00 hour of labor, with no parts or identified repair. The seven photos document exterior condition/VIN, not the reported interior water or a leak source. What could have been done differently: obtain a written decision on diagnostic coverage before proceeding; retain customer photos and the conditions that caused the leak; perform and document the manufacturer-directed leak test, with findings, cause and correction if a defect is established. If no defect can be reproduced, seek a written diagnostic/goodwill exception and document the disposition instead of assuming warranty payment. The PA submission shown follows the April 8 pickup tag, so it did not establish prior authorization. Lesson: a customer symptom plus time spent is insufficient when diagnostic-only work is excluded. No new defect evidence or written payment exception is present here, so $115 billed should not be presented as $115 recoverable. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10240/10240.pdf
Processed summary
10240
GRE 8220 • Alix • forest-river
Heat 7 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING — Testing/Learning claim: RO 10240. Why unpaid/written off: Alix recorded the April 22, 2024 denial: Forest River does not cover diagnostic/inspection time. PA 1889065 was submitted April 18 with a w
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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