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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10219 • GRE 8220.
Heidi Huntley
processor • Apr 11, 2024, 10:59 AM
Aww
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/this is frank.jpg
Heidi Huntley
processor • Apr 11, 2024, 10:59 AM
Aww I love Frank! @Bonnie K @Kaitlyn R
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/this is frank.jpg
Bonnie Korte
dealer or external • Apr 11, 2024, 11:01 AM
thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/this is frank.jpg
Chris Balderrama
processor • Apr 11, 2024, 11:01 AM
Dogs drool. Cats rule.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/this is frank.jpg
Heidi Huntley
processor • Apr 11, 2024, 11:02 AM
Not true
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/this is frank.jpg
Heidi Huntley
processor • Apr 11, 2024, 11:02 AM
He looks worried about something
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/this is frank.jpg
Stephanie Kendziorski
processor • Apr 11, 2024, 11:12 AM
@Alix M If you want to give this one a go for Greeneway, take a jab at it. You should have access to their login information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • Apr 11, 2024, 12:38 PM
@michelle g Can you please provide the labor time you are requesting? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • Apr 11, 2024, 2:30 PM
@ANNA F
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
ANNA FREEMAN
dealer or external • Apr 11, 2024, 4:33 PM
@Alix M .50
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • Apr 11, 2024, 5:32 PM
Claim 1881076 has been approved for 0.5 hour.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • May 14, 2024, 3:06 PM
@ANNA F @Bonnie K @Kaitlyn R Please provide the work started and completed dates. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Bonnie Korte
dealer or external • May 14, 2024, 3:56 PM
@Alix M the work was started and completed on May 14, 2024
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • May 14, 2024, 4:14 PM
This has been submitted for payment with the part on the final WO. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • May 16, 2024, 8:49 AM
@Bonnie K @Kaitlyn R From FR: In order to process this repair line, please upload an invoice to this repair line, as we require a receipt for parts totaling over $150. We will hold onto this claim for 14 days awaiting a response. Thank you and have a wonderful day. Rockwood & Flagstaff Processing Team
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Bonnie Korte
dealer or external • May 16, 2024, 9:12 AM
@Alix M I UPLOADED THE INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Kaitlyn Reinwand
dealer or external • May 16, 2024, 9:22 AM
WORK ORDER CREATED: 3/25 LABOR COMPLETED: 5/14
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • May 16, 2024, 9:41 AM
Invoice has been uploaded. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • May 16, 2024, 1:08 PM
@Bonnie K From FR: Hello, can you please advise why the receipt provided was purchased under a different VIN? Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Bonnie Korte
dealer or external • May 16, 2024, 1:41 PM
@Alix M it is the only one I found for this part that we used.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • May 16, 2024, 4:01 PM
I looked in FR to see if the VIN on the invoice has a similar claim, but I don't see one. However, that invoice is from 2020. How would you like me to proceed with this? FR requires an invoice for parts over $40.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Bonnie Korte
dealer or external • May 16, 2024, 5:04 PM
@Alix M YES PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • May 16, 2024, 5:27 PM
I apologize, I am not sure what your response means. How would you like me to proceed with the feedback from FR regarding this invoice? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Bonnie Korte
dealer or external • May 16, 2024, 6:29 PM
@Alix M GO AHEAD WITH THE INVOICE THAT I GAVE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Alix Mongiat
processor • May 17, 2024, 8:07 AM
Resubmitted with notes.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Crystal Kemmerlin
processor • May 29, 2024, 9:10 AM
@Alix M Claim paid $238.19 Check # 2784846
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10219/10219.pdf
Processed summary
10219
GRE 8220 • Alix • forest-river
Heat 34 • comments 26 • follow-ups 1 • blocker Ready to close
Last author processor • Crystal Kemmerlin
@Alix M Claim paid $238.19 Check # 2784846
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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