iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10218b • GRE 8220.
Alix Mongiat
processor • Aug 9, 2024, 8:42 AM
PA 798469 has been submitted for approval. There is an open notice on this unit. *Curt Axle Grease Zerk - 23V-455/2023-367
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218b/10218b.pdf
Alix Mongiat
processor • Aug 13, 2024, 9:54 AM
This has been approved with the following notes: Job #4: 0.3 hours (requested 0.5) Job #5: 0.3 hours (requested 0.5) Job #7: 0.5 hours Job #8: 1.5 hours (requested 3.5 hours) We will be authorizing the replacement of the controller with 0.5 hours in total for labor. Coverage is pending part return and testing. Case # 5211202**GDRV will approve 1hr towards repairs** 
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218b/10218b.pdf
ANNA FREEMAN
dealer or external • Aug 17, 2024, 11:39 AM
@Alix M WORK COMPLETED 08/02/2024. PART INVOICES UPLOADED, FRT FOR LINE 8 $5.81, LINE # 4 $3.66, LINE # 7 $ 12.48 . MOVED TO SUBMIT FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218b/10218b.pdf
Alix Mongiat
processor • Aug 18, 2024, 11:04 AM
Claim 828027 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218b/10218b.pdf
Alix Mongiat
processor • Aug 21, 2024, 9:47 AM
Job 8: Pending part return and testing of the defective one control controller. When returning parts, please include a copy of the CLAIM in the box with the part. Once the part has shipped, please provide the tracking number in the dealer notes section of your claim, add any return freight charges you may have incurred to your Requested Shipping Total box, and then put the claim back into submitted status to be processed. Return to the VCB address: Grand Design RV5200 Hoffman StElkhart, IN 46516
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218b/10218b.pdf
Bonnie Korte
dealer or external • Aug 21, 2024, 11:33 AM
@Alix M 9405503699300707410378
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218b/10218b.pdf
Alix Mongiat
processor • Aug 21, 2024, 11:44 AM
Thank you! I have added to the claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218b/10218b.pdf
Alix Mongiat
processor • Sep 20, 2024, 9:43 AM
@ANNA F @Bonnie K Part returned from supplier; the  slide controller   tested good;  part and shipping are denied, Grand Design RV will be covering labor. If you need the part returned please email a return label to vcb@granddesignrv.com or reply to the email sent to you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218b/10218b.pdf
Alix Mongiat
processor • Oct 4, 2024, 10:42 AM
This paid on 10/2/24 on check 573499
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218b/10218b.pdf
Processed summary
10218b
GRE 8220 • Alix • grand-design
Heat 11 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 10/2/24 on check 573499
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops