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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Claims with comments
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Focused evidence thread

Thread evidence for 10216B • GRE 8220.
Alix Mongiat
processor • Apr 18, 2024, 11:48 AM
@Bonnie K @Kaitlyn R Please provide requested labor time. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Bonnie Korte
dealer or external • Apr 18, 2024, 11:50 AM
7 HOURS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Apr 18, 2024, 12:00 PM
PA 767786 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Apr 19, 2024, 12:49 PM
PA 767786 was denied as you already have put in for this on auth 751710. Will reopen for you to continue on that auth. Please add any pictures requested to that auth. 
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Apr 19, 2024, 12:51 PM
Uploaded photos to 751710
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Apr 22, 2024, 8:34 AM
@Bonnie K @Kaitlyn R They need measurements of the following: The measurement photos they are asking for is from the main body of the unit with the slide extended, to the slide out fascia metal. And also of the width of the slide. Please provide the correct measurements as the ones added previously are not what they are asking for. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Crystal Kemmerlin
processor • Apr 24, 2024, 8:47 AM
@Bonnie K any updates on this?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
ANNA FREEMAN
dealer or external • Apr 24, 2024, 12:34 PM
@Crystal K I will look into this one today.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
ANNA FREEMAN
dealer or external • Apr 29, 2024, 2:27 PM
@Crystal K Unfortunately the technician who was working on this unit is no longer with the company. We do not have the after pictures, as we did not know they were required until after the unit left our facility. It would be impossible to ask the customer to take the pics needed and expect them to understand.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Apr 29, 2024, 7:40 PM
I resubmitted this and asked for some grace on this one. We will see what Grand Design says. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Apr 30, 2024, 8:06 AM
This was approved for 3.9 hours. @ANNA F @Bonnie K From GD: approved for a new standard system and 3.9 hours 8 post install photos are required LCI Case #4700820. I would recommend reaching out to the customer asking for photos as I am not sure we can get this paid without them. Thanks. Moving to PA approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Apr 30, 2024, 9:05 AM
Will you be reaching out to the customer to get the required photos?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • May 9, 2024, 9:40 AM
Following up. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • May 17, 2024, 1:30 PM
@Bonnie K @ANNA F @Kaitlyn R Are we able to get the 8 post install photos that they require for payment? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Kaitlyn Reinwand
dealer or external • May 21, 2024, 7:21 AM
The unit is coming back in next week for additional service work. We will take the picture at that time
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Jun 1, 2024, 12:16 PM
Following up on this, were you able to get the 8 post install pics this week?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Jun 13, 2024, 8:59 AM
@Kaitlyn R @Bonnie K @ANNA F Following up, still need the 8 post install pics. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Jun 20, 2024, 3:15 PM
Following up on this. Please advise if you are able to get the 8 post install pics as this has been sitting since 4/30.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
ANNA FREEMAN
dealer or external • Jun 25, 2024, 12:24 PM
@Alix M ADDED POST PHOTOS 10216A-10216H, MOVED TO CORRECTED FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Jun 25, 2024, 12:40 PM
Isn't this the same as 10116?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
ANNA FREEMAN
dealer or external • Jun 26, 2024, 7:54 AM
@Alix M SAME ISSUE, DIFFERENT UNITS, DIFFERENT PICS. EX: 10116D AND 10216D PICS ARE THE SAME PLACE ON UNIT BUT DIFFERENT SLIDE END WALLS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
ANNA FREEMAN
dealer or external • Jun 26, 2024, 7:56 AM
@Alix M SAME ISSUE, DIFFERENT UNITS, DIFFERENT PICS. EX: 10116D AND 10216D PICS ARE THE SAME PLACE ON UNIT BUT DIFFERENT SKIRTS ON BOTTOM OF UNIT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Jun 26, 2024, 9:00 AM
Both WO's have the same VIN on them. This is the same unit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
ANNA FREEMAN
dealer or external • Jun 26, 2024, 9:22 AM
@Alix M YOU ARE CORRECT, I AM GOING TO CLAIM THIS ONE ON 10216B. WE CAN CANCEL THE CLAIM ON 10116 UNTIL I GET THE VIN # FOR THAT ONE CORRECTED. THANK YOU FOR CATCHING THAT!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Jun 26, 2024, 10:05 AM
I have emailed GD to revise claim 809636 back to us so we can update the photos on there and submit that claim for this WO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Jun 26, 2024, 10:09 AM
Never mind. We have to start the process for this one over. Because the PA that was in the system is for the dates on the other WO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Jun 26, 2024, 10:15 AM
Never mind. We have to start the process for this one over. Because the PA that was in the system is for the dates on the other WO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Jun 26, 2024, 2:22 PM
@ANNA F The VIN was used on 10116, which has already paid in GD. That will have to stay that way. The new VIN should probably just be entered on a new WO and we have to start from the PA process. And this WO just be removed. Let me know if you agree.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Alix Mongiat
processor • Jul 1, 2024, 2:56 PM
@Ashlee O @Stephanie K Where should I move this one? This was paid on WO 10116.. Should I just move this to the paid folder inside of 10116 folder so all the photos stay together?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Ashlee Olsen
processor • Jul 1, 2024, 3:13 PM
Yep, that's what I would do. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf
Processed summary
10216B
GRE 8220 • Alix • grand-design
Heat 38 • comments 30 • follow-ups 2 • blocker Unknown blocker
Last author processor • Ashlee Olsen
Yep, that's what I would do. Thanks!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
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