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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Commercially done claims that should get cleared out.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
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31
Comment threads already signaling elevated conflict or pressure.
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Threads that already look commercially done.
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Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10214C • GRE 8220.
Alix Mongiat
processor • Apr 29, 2024, 8:49 AM
@Bonnie K Are the labor times you are requesting the punches on the bottom? I see there needs to be some replacement parts- so would those times below include that labor as well? Also, please provide pictures. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Alix Mongiat
processor • Apr 29, 2024, 8:49 AM
@Bonnie K Are the labor times you are requesting the punches on the bottom? I see there needs to be some replacement parts- so would those times below include that labor as well? Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
ANNA FREEMAN
dealer or external • Apr 29, 2024, 12:15 PM
@Alix M Oh boy, I see what you mean! Let me see if there is a different copy of the WO we can send over. This version does not show any of the requested labor and only what has already been clocked in to to DIAG. the issue. I will work on this today.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
ANNA FREEMAN
dealer or external • Apr 29, 2024, 2:22 PM
@Alix M 1= 1.30, 2=.20, 3=1.00, 4=.30
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Crystal Kemmerlin
processor • Apr 29, 2024, 8:43 PM
Submitted 770721 for PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Ashlee Olsen
processor • Apr 30, 2024, 4:10 PM
@Bonnie K GD feedback: job 1 Have the tech check other things on the roof and see if the sealant is also coming up. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Bonnie Korte
dealer or external • Apr 30, 2024, 4:47 PM
@Ashlee O customer has unit, once the compartment door is approved and ordered and it gets here, customer will be bringing it back for us to install and we will look at the roof then.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Ashlee Olsen
processor • May 1, 2024, 1:44 PM
Notes made in GD. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Alix Mongiat
processor • May 1, 2024, 4:32 PM
@Bonnie K lci--Case #4904630-We have reviewed your request and information provided and Lippert will authorize one new baggage door and 0.5 hours of labor. Let us know on the roof when the unit is back. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Alix Mongiat
processor • May 1, 2024, 4:33 PM
I am going to leave this in information needed since we still need more information on the roof from Greeneway.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Bonnie Korte
dealer or external • May 1, 2024, 4:49 PM
@Alix M will do
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Alix Mongiat
processor • May 24, 2024, 11:20 AM
@Bonnie K @ANNA F @Kaitlyn R Do we have any update on this unit regarding the roof?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Kaitlyn Reinwand
dealer or external • May 24, 2024, 11:38 AM
CUSTOMER IS BRINGING UNIT BACK IN FOR ADDITIONAL SERVICE ON JUNE 4TH. WILL BE CHECKING THE ROOF AT THAT TIME.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Alix Mongiat
processor • Jun 13, 2024, 8:54 AM
Any update on this @Kaitlyn R
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Kaitlyn Reinwand
dealer or external • Jun 13, 2024, 8:59 AM
roof looks good.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Alix Mongiat
processor • Jun 13, 2024, 9:04 AM
Added note and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Alix Mongiat
processor • Jun 13, 2024, 10:17 AM
This has been approved for the following: Line 1 - 0.5 hour (requested 1.3) Line 2- 0.3 hour Line 3 - 0.5 hour (requested 1 hour) Line 4 - 0.3 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Bonnie Korte
dealer or external • Jul 15, 2024, 1:38 PM
@Alix M THE UNDERBELLY TAPE PART NUMBER IS 0906.1103 FROM NORTHERN WHICH THE INVOICE IS IN THE FOLDER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Crystal Kemmerlin
processor • Jul 15, 2024, 2:49 PM
@Bonnie K work completion date?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Bonnie Korte
dealer or external • Jul 15, 2024, 3:03 PM
@Crystal K JUNE 26
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Crystal Kemmerlin
processor • Jul 15, 2024, 4:55 PM
818466 submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Alix Mongiat
processor • Jul 18, 2024, 12:40 PM
@Crystal K This paid on 7/17/24 on check 562502
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10214C/10214C.pdf
Processed summary
10214C
GRE 8220 • Alix • grand-design
Heat 30 • comments 22 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
@Crystal K This paid on 7/17/24 on check 562502
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

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Waiting on processor

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Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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