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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10211 • GRE 8220.
Alix Mongiat
processor • Apr 18, 2024, 8:33 AM
PA 1887631 has been submitted for job #2.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Stephanie Kendziorski
processor • Apr 18, 2024, 9:01 PM
@Bonnie K Per Forest River: can I get a photo of the lippert frame tag on the frame toward the tongue of the unit. the vendor may also ask for the wash down record for the unit being it was delivered in October.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Bonnie Korte
dealer or external • Apr 19, 2024, 11:58 AM
I will have to call the customer to see if they can get a picture of it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Alix Mongiat
processor • Apr 25, 2024, 8:29 AM
Following up on this- any luck on getting a photo of the frame tag? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Alix Mongiat
processor • May 3, 2024, 12:03 PM
@Bonnie K Just wanted to follow up on this so we can get this processing for you. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Alix Mongiat
processor • May 14, 2024, 9:04 AM
@Bonnie K @Kaitlyn R Wanted to follow up on this again before they deny the claim for not getting them the information they need. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Kaitlyn Reinwand
dealer or external • May 14, 2024, 9:30 AM
I just sent another text to the customer.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Crystal Kemmerlin
processor • May 29, 2024, 9:01 AM
@Kaitlyn R @ANNA F @Bonnie K any updates on this?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Kaitlyn Reinwand
dealer or external • May 29, 2024, 9:41 AM
I TEXTED THE CUSTOMER AGAIN.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Alix Mongiat
processor • Jun 13, 2024, 8:53 AM
@Stephanie K @Ashlee O How long do we let these sit? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Alix Mongiat
processor • Jun 18, 2024, 9:59 AM
@Kaitlyn R @Bonnie K @ANNA F Following up on this. If the customer has not been receptive in responding, do you still want to proceed with trying to claim this?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
ANNA FREEMAN
dealer or external • Jun 18, 2024, 12:41 PM
@Alix M I am getting in touch with my contact at Flagstaff right now.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
ANNA FREEMAN
dealer or external • Jun 18, 2024, 12:52 PM
@Alix M, Tasha @ FR is updating the claim. They will be goodwilling the labor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Alix Mongiat
processor • Jun 18, 2024, 4:03 PM
This hasn't been updated as of yet.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Alix Mongiat
processor • Jun 20, 2024, 3:09 PM
@ANNA F This has not been updated as of yet. Just FYI, I am not sure how long they typically take to update this in their system.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
ANNA FREEMAN
dealer or external • Jun 22, 2024, 4:15 PM
@Alix M I SENT HER AN EMAIL TODAY, I WILL CALL ON MONDAY IF I DO NOT HAVE AN ANSWER BY NOON.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
ANNA FREEMAN
dealer or external • Jun 24, 2024, 9:43 AM
@Alix M I SPOKE WITH FR THIS MORNING, AND THEY HAD ME ADD A NOTE TO THIS CLAIM WITH DATES OF ATTEMPTS WITH CUSTOMER AND ACKNOWLEDGE IT. SO HOPEFULLY IT WILL BE UPDATED TODAY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Alix Mongiat
processor • Jun 25, 2024, 11:11 AM
This has now been authorized. Moving to PA approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
ANNA FREEMAN
dealer or external • Jun 26, 2024, 8:03 AM
@Alix M I HAVE MOVED THIS TO READY TO SUBMIT, WE ARE CLAIMING LABOR ONLY AT .5 . AGAIN PER TASHA AT FR THEY WILL BE GOODWILLING LABOR WITHOUT THE FRAME TAG DUE TO LACK OF RESPONSE FROM CUSTOMER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
ANNA FREEMAN
dealer or external • Jun 26, 2024, 8:18 AM
@Alix M I HAVE MOVED THIS TO READY TO SUBMIT, WE ARE CLAIMING LABOR ONLY AT .5 . AGAIN PER TASHA AT FR THEY WILL BE GOODWILLING LABOR WITHOUT THE FRAME TAG DUE TO LACK OF RESPONSE FROM CUSTOMER. WORK COMPLETED 4/17
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Alix Mongiat
processor • Jun 26, 2024, 9:02 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Alix Mongiat
processor • Jul 2, 2024, 9:43 AM
This paid 6/26/24 on check 2804234
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10211/10211.pdf
Processed summary
10211
GRE 8220 • Alix • forest-river
Heat 28 • comments 22 • follow-ups 3 • blocker Ready to close
Last author processor • Alix Mongiat
This paid 6/26/24 on check 2804234
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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