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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10181B • GRE 8220.
Alix Mongiat
processor • May 26, 2024, 9:20 AM
@Bonnie K @michelle g This was already approved on PA 760165. 0.2 hour for both lines were requested and approved in March. Did you want me to try and email to get the 0.5 for each line?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
michelle gray
dealer or external • May 28, 2024, 11:07 AM
@Alix M yeS, WE HAD AN HOUR OF LABOR TOTAL BETWEEN THE TWO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Alix Mongiat
processor • May 28, 2024, 12:30 PM
I have sent an email to GD to see if they will increase the approval to 0.5 hour for each line.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Alix Mongiat
processor • May 30, 2024, 5:03 PM
@michelle g @ANNA F @Bonnie K What day was this work completed? Thank you. I am still waiting to see if GD will increase this to 0.5 as it is still 0.2 in the system.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Alix Mongiat
processor • May 30, 2024, 6:41 PM
Also- GD commented on 3/20 Do not replace decals use heat gun to remove bubbles.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Bonnie Korte
dealer or external • May 31, 2024, 4:46 PM
@Alix M attached is the invoice for the parts used
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Bonnie Korte
dealer or external • May 31, 2024, 5:05 PM
@Alix M IT WAS COMPLETED MAY 13
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Crystal Kemmerlin
processor • May 31, 2024, 7:30 PM
@Bonnie K did you not see Alix's' comment below regarding GD response? This is still showing Line 2 only approved @ .2 GD advised to use heat on the bubbles. I understand the work is done but the previous claim showed bubbles and new WO order peeling. Let us get a response regarding the email Alix has sent. Do not want them to deny this claim. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Crystal Kemmerlin
processor • May 31, 2024, 7:30 PM
@Bonnie K did you not see Alix's' comment below regarding GD response? This is still showing Line 2 only approved @ .2 GD advised to use heat on the bubbles. I understand the work is done but the previous claim showed bubbles and new WO order peeling. Let us get a response regarding the email Alix has sent. Do not want them to deny this claim. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Crystal Kemmerlin
processor • May 31, 2024, 7:41 PM
Once we hear back from GD and sorted this is ready to be submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Bonnie Korte
dealer or external • Jun 1, 2024, 8:28 AM
@Crystal K No I did not.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Alix Mongiat
processor • Jun 1, 2024, 12:12 PM
@Bonnie K Did you try to use heat to fix the decals like GD stated when this was approved back in March? I just want to be sure I provide notes as to why the decals were replaced and not just repaired like they stated to do when we submit. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Alix Mongiat
processor • Jun 3, 2024, 8:58 AM
Resubmitted the PA to request 0.5 hour labor on both lines. However, we need a response from Bonnie on if she tried what GD advised to do. "Do not replace decals use heat gun to remove bubbles. ". Moving to PA pending as we wait to see if they will approve the increased labor time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Alix Mongiat
processor • Jun 3, 2024, 11:37 AM
both lines have been approved for 0.5 hour. Still need a response so we can add notes back to GD if we are going to attempt to claim parts. moving to claims returned since this is ready to submit once we get an answer.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Bonnie Korte
dealer or external • Jun 5, 2024, 9:29 AM
@Alix M We tried with heat gun but it did not work
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Alix Mongiat
processor • Jun 5, 2024, 9:40 AM
This has been submitted for payment Claim #808011
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Alix Mongiat
processor • Jun 13, 2024, 8:19 AM
This paid on 6/12/24 on check 557922
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10181B/10181B.pdf
Processed summary
10181B
GRE 8220 • Alix • grand-design
Heat 17 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/12/24 on check 557922
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
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Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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