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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10160 • GRE 8220.
Crystal Kemmerlin
processor • May 31, 2024, 5:03 PM
PA 779493 submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 3, 2024, 1:07 PM
@ANNA F Warranty Line- need a photo of the white ent. door sticker.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
ANNA FREEMAN
dealer or external • Jun 7, 2024, 3:34 PM
@Crystal K ADDED AND MOVED TO CORRECTED FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 7, 2024, 4:29 PM
Line 1 approved 1 hour Line 2 approved .3
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
ANNA FREEMAN
dealer or external • Jun 14, 2024, 3:05 PM
@Crystal K UPDATED RO AND PART INVOICE UPLOADED WORK COMPLETE MARCH 5TH 2024
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
ANNA FREEMAN
dealer or external • Jun 14, 2024, 3:06 PM
@Crystal K UPDATED RO AND PART INVOICE UPLOADED WORK COMPLETE MARCH 5TH 2024 MOVED TO CLAIM FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 14, 2024, 6:50 PM
Emailed GD to open claim for a new job line to be added. Once I have received info, I will add job line. When all lines are approved, parts can be added and submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 17, 2024, 10:01 AM
@ANNA F I see there are actually 3 lines to be added to this WO- the roof membrane, the solar panels, and the recall line. There are no photos added for the roof membrane, I am sure they will want these, please send if you have any.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 17, 2024, 10:14 AM
Line 4, 1 and 2 on new work order has been added to PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Alix Mongiat
processor • Jun 17, 2024, 11:58 AM
@ANNA F @Bonnie K @Kaitlyn R From GD: Job 4 this requires good photos Recall line- there is no recall on this unit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
ANNA FREEMAN
dealer or external • Jun 24, 2024, 10:41 AM
@Alix M I THINK I MAY HAVE MESSED THIS ONE UP! I UPLOADED RO 10305B INTO THE WRONG FILE. IM SO SORRY! RO 10160 DOES NOT HAVE A ROOF ISSUE AND CAN BE REMOVED FROM PRE AUTH. I WILL REMOVE THE INCORRECT RO FROM THE FILE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 24, 2024, 11:13 AM
@ANNA F Removed the roof lines as well as recall.....Is this claim ready to submit?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
ANNA FREEMAN
dealer or external • Jun 24, 2024, 11:17 AM
@Crystal K, YES, MOVED TO SUBMIT FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 24, 2024, 11:18 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 24, 2024, 11:26 AM
Made comment in GD that lines 3,4,5 can be removed from PA. Waiting on status change to create claim and submit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 24, 2024, 1:56 PM
813075 submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 27, 2024, 9:51 AM
Claim paid $175.57 Check #559822  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Crystal Kemmerlin
processor • Jun 27, 2024, 9:54 AM
Claim paid $175.57 6/26/24 Check #559822  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10160/1016011.pdf
Processed summary
10160
GRE 8220 • Alix • grand-design
Heat 20 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Crystal Kemmerlin
Claim paid $175.57 6/26/24 Check #559822  
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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