iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
537 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
116
Claims with recent comment activity worth operator attention.
Escalation risk
28
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10135B • GRE 8220.
Bonnie Korte
dealer or external • Apr 18, 2024, 12:48 PM
ASKING FOR 1 HOUR OF LABOR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Ashlee Olsen
processor • Apr 18, 2024, 4:29 PM
This has a PA already approved PA#03643183. Is this ready to submit? If so we will need parts info. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Ashlee Olsen
processor • Apr 18, 2024, 7:50 PM
@Bonnie K @ANNA F This has a PA already approved PA#03643183. Is this ready to submit? If so we will need parts info. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Bonnie Korte
dealer or external • Apr 19, 2024, 5:15 PM
This is not done yet but we will get the part on order thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Ashlee Olsen
processor • Apr 22, 2024, 1:05 PM
approved 1.5 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Alix Mongiat
processor • Aug 27, 2024, 2:36 PM
@Bonnie K @ANNA F Is this work completed yet? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Bonnie Korte
dealer or external • Aug 28, 2024, 12:58 PM
@Alix M WE ARE STILL WAITING ON THE SHOWER PAN....THE FIRST ONE CAME IN DAMAGED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Alix Mongiat
processor • Nov 6, 2024, 5:14 PM
@Bonnie K @Kaitlyn R Date work was completed and part information/invoices please! Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Bonnie Korte
dealer or external • Nov 7, 2024, 9:13 AM
@Alix M 9/13/24 INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Alix Mongiat
processor • Nov 7, 2024, 9:58 AM
Claim times out in Keystone, need to re-enter.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Alix Mongiat
processor • Nov 7, 2024, 10:16 AM
PA03766946 has been submitted for approval- once approved, this can be submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Alix Mongiat
processor • Nov 8, 2024, 8:39 AM
They re-approved the previous PA and denied the new one.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Alix Mongiat
processor • Nov 8, 2024, 8:46 AM
@Kaitlyn R @Bonnie K I don't see where this invoice would go on this WO. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/4735512.pdf
Kaitlyn Reinwand
dealer or external • Nov 8, 2024, 9:27 AM
@Alix M I WILL DELETE IT. IT WAS FOR THIS WORK ORDER BUT FOR AN INTERNAL LINE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/4735512.pdf
Alix Mongiat
processor • Nov 8, 2024, 9:57 AM
Claim C3726378 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Alix Mongiat
processor • Nov 29, 2024, 10:03 AM
This paid on check 1508435
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10135B/10135B.pdf
Processed summary
10135B
GRE 8220 • Alix • keystone
Heat 18 • comments 16 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 1508435
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops