iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10132B • GRE 8220.
Alix Mongiat
processor • Jul 26, 2024, 12:55 PM
@ANNA F @michelle g PA 1863894 has already been approved for the following: Line Warranty Repair 2: 0.2 hour Line Warranty Repair 3: 0.2 hour Line Warranty Repair 4: 0.3 hour Line Warranty Repair 5: 0.2 hour Line Warranty Repair 6: 0.2 hour Line Warranty Repair 7: 0.2 hour Line Warranty Repair 8: 0.2 hour Line Warranty Repair 9: 0.1 hour Line Warranty Repair 11: 0.1 hour Line Warranty Repair 12: 0.2 hour Line Warranty Repair 13: 0.2 hour Line Warranty Repair 15: 0.1 hour Line Warranty Repair 16: Denied; not noted on DAF Line Warranty Repair 17: Denied; not noted on DAF Line Warranty Repair 18: 0.1 hour Line Warranty Repair 19: 0.1 hour Line Warranty Repair 20: 0.3 hour Line Warranty Repair 21: 0.3 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Alix Mongiat
processor • Jul 26, 2024, 12:58 PM
Do you want us to ask FR to put it back in revise status and request more time for the lines that need it?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Alix Mongiat
processor • Jul 26, 2024, 1:04 PM
@ANNA F Do you want us to ask FR to put it back in revise status and request more time for the lines that need it?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
ANNA FREEMAN
dealer or external • Jul 26, 2024, 1:09 PM
@Alix M SORRY...IM CLEANING UP OLD RO'S AND AM UPLOADING THEM TO ICLAIMS. NO NEED TO ASK FOR REVISION ON THIS . I WAS JUST GETTING IT TO YOU GUYS SO I CAN GET IT CLAIMED HERE SHORTLY. THERE ME BE A FEW OF THESE COMING YOUR WAY ILL TRY TO REMEMBER TO COMMENT ON THEM.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Alix Mongiat
processor • Jul 26, 2024, 1:11 PM
Sounds good. Thank you! If you're busy, I have no problem looking in the manufacturers to comment on them if they have a PA already.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
ANNA FREEMAN
dealer or external • Jul 26, 2024, 2:08 PM
@Alix M WORK COMPLETED 07/25 INVOICES FOR PARTS AND LABOR FROM FR UPLOADED. PART # 0807.2000 NOVAFLEX SEALANT WHITE C $8.57 P$ 11.14 X 1 FOR LINE WARR20 PART # 0807.2008 NOVAFLEX SEALANT BLACK C$10.90 P$14.17 X 1 FOR LINE WARR03. DO NOT HAVE AN INVOICE FOR THE SEALANT BUT CAN PROVIDE ON IF NEEDED. MOVED TO SUBMIT FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Alix Mongiat
processor • Jul 26, 2024, 2:37 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Alix Mongiat
processor • Jul 29, 2024, 11:45 AM
@ANNA F @michelle g @Bonnie K Warranty Repair 11: where was this noted on the DAF ??
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
ANNA FREEMAN
dealer or external • Jul 30, 2024, 6:57 AM
@Alix M I will get that info today.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Alix Mongiat
processor • Aug 6, 2024, 9:32 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Bonnie Korte
dealer or external • Aug 6, 2024, 2:14 PM
@Alix M daf is attached
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Alix Mongiat
processor • Aug 6, 2024, 4:32 PM
Uploaded DAF and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Alix Mongiat
processor • Aug 8, 2024, 10:52 AM
Warranty Repair 11 was denied not noted in DAF all damages and shortages are to be reported 72 hours of delivery and 60 days to file claim
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Alix Mongiat
processor • Aug 14, 2024, 11:24 AM
This paid on 8/8/24 on check 2826580
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10132B/10132B.pdf
Processed summary
10132B
GRE 8220 • Alix • forest-river
Heat 14 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/8/24 on check 2826580
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops