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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10116 • GRE 8220.
ANNA FREEMAN
dealer or external • Jun 11, 2024, 1:41 PM
THIS IS ALREADY APPROVED IN GD #751710. IT WAS COMPLETED 2/6/2024 INVOICE FOR PART ATTACHED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
Alix Mongiat
processor • Jun 11, 2024, 1:55 PM
@ANNA F There are 8 post install photos that are required for this. Do you have those?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
ANNA FREEMAN
dealer or external • Jun 11, 2024, 1:56 PM
Oh shoot! I even had that written down to do, LOL. I will upload them.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
ANNA FREEMAN
dealer or external • Jun 11, 2024, 2:02 PM
@Alix M uploaded.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
Alix Mongiat
processor • Jun 11, 2024, 2:14 PM
This has been submitted for payment claim #809636
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
Alix Mongiat
processor • Jun 11, 2024, 3:16 PM
@ANNA F From GD: Post install measurement photos attached are at an angle we are unable to verify the measurement. Please attach photos taken straight on 4 with room roughly 4" open at each gear rail and 4 with room extended at each gear rail. Please label them post install for easier identification.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
Alix Mongiat
processor • Jun 20, 2024, 3:14 PM
@ANNA F @Bonnie K @Kaitlyn R Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
ANNA FREEMAN
dealer or external • Jun 25, 2024, 12:14 PM
@Alix M PICS UPLOADED 10116A-10116H ARE POST PICS. FOLDER MOVED TO CORRECTED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
Alix Mongiat
processor • Jun 25, 2024, 12:33 PM
Added photos and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
Alix Mongiat
processor • Jun 26, 2024, 10:17 AM
This is not the correct VIN for this WO. I emailed GD to reopen the claim that I submitted for payment yesterday (claim 809636) as that should go with WO 10216B.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
Alix Mongiat
processor • Jun 26, 2024, 10:21 AM
A new PA will need to be submitted for this WO once we get the correct VIN.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
Alix Mongiat
processor • Jun 26, 2024, 2:28 PM
This already paid, so will have to remain with this VIN number. I have sent the correct photos to GD from the folder for 10216B.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
Alix Mongiat
processor • Jun 26, 2024, 2:31 PM
This paid on check 559822 on 6/26/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10116/10116.pdf
Processed summary
10116
GRE 8220 • Alix • grand-design
Heat 15 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 559822 on 6/26/24
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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