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Communications Intelligence
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Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 10113B • GRE 8220.
Alix Mongiat
processor • Apr 14, 2025, 1:09 PM
@Morgan Z @Kaitlyn R Warranty on this unit has already expired. FYI.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 14, 2025, 1:21 PM
@Morgan Z @Kaitlyn R We will need a photo of the tag on the thermostat that has the model/serial number.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 14, 2025, 1:27 PM
And can you provide clarification as to Warranty Repair 22? You never got approval to replace the decals the first time, and on the same WO you are requesting to replace the replacement decals. @Heidi H
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 14, 2025, 1:29 PM
PA 2263163 is in draft status.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 14, 2025, 1:32 PM
I will have to get with kaitlyn on this. This was something started before started here and I just saw today that this was not in here
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 14, 2025, 2:10 PM
@Morgan Z @Kaitlyn R We will need a photo of the tag on the thermostat that has the model/serial number.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 14, 2025, 3:59 PM
I have uploaded a picture of the thermostat
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 15, 2025, 11:51 AM
@Alix M THIS CLAIM WAS ALREDY APPROVED IN FOREST RIVER ON 3/4/24 WITH CLAIM # 1837652
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 15, 2025, 12:06 PM
@Morgan Z This is what was approved on that expired PA: Warranty Repair 1- 1.5 hours Warranty Repair 2: 0.3 hour Warranty Repair 3: 0.3 hour Warranty Repair 4: 0.2 hour Warranty Repair 5: wasn't entered in FR on this claim Warranty Repair 6: denied Warranty Repair 7: denied Warranty repair 8: wasn't entered in FR on this claim Warranty Repair 9: wasn't entered in FR on this claim Warranty Repair 22: will need to be entered on a new claim, I will have to ask FR how to handle this. What date were the original decals replaced so I can include that in the new PA for this line.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 15, 2025, 12:09 PM
The time that was approved was exactly what the dealership requested.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 15, 2025, 12:15 PM
I have submitted PA 2263163 for approval with the new requested times and the lines that weren't entered before. The thermostat will remain denied. I will enter Warranty Repair 22 on a new PA once I know how they are handling the previous PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 15, 2025, 12:35 PM
Okay thank you. I was just told a claim number on that and the date it was submitted. The original decals were not removed until 2/21/25. We were waiting for all the decals to come in. Then a few of the decals were damaged when they got here
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 15, 2025, 1:36 PM
@Morgan Z Warranty Repair 1: approved for 1.5 per expired claim only labor previously authorized will be honored you can submit for additional time on another line justifying the additional labor needed *Please let me know exactly why more time is needed than the 1.5 hours previously approved and I will add a new line if needed. Warranty Repair 2: approved for 0.3 hour Warranty Repair 3: approved for 0.3 per expired claim Warranty Repair 4: approved for 3 hours Warranty Repair 5: photos required Warranty Repair 8: approved for 0.8 hour Warranty Repair 9: photos required
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 23, 2025, 11:35 AM
@Alix M We do not have pictures for WARR09. We are just asking for .1 for this. All we did was ziptie it back so it would stay in control panel
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 23, 2025, 11:36 AM
Also the the decals go with WARR22. We would like to keep the time for the original repair and request 3.5 for labor on WARR22
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 23, 2025, 11:39 AM
@Morgan Z What about the photos requested for Warranty Repair 5? I haven't entered Warranty Repair 22 yet as I was waiting to see what came of the first one. So you are wanting to request 3.5 hours for Warr22 rather than the 2 hours that are on this WO?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 23, 2025, 12:05 PM
There are no pictures for WARR05. Sorry about that one. And yes, We will go with 3.5 instead of the 2 just to make up for the hours from the original decal line
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 23, 2025, 12:28 PM
@Morgan Z Warranty Repair 9 was denied due to no photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 23, 2025, 12:39 PM
PA 2273896 has been submitted for approval for Warranty Repair 22.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 30, 2025, 9:55 AM
@Morgan Z Warranty Repair 22 is only for 2 decals, correct?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 30, 2025, 12:21 PM
Yes, there were 2 decals replaced and then then it had sat for a while in the winter amd they had started to peel after only one month of being on. This was the Palomio and the Puma decals so lots of letters
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 30, 2025, 12:21 PM
The WO states that it was two decals and which ones they were right in the repair lines
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 30, 2025, 12:53 PM
Yes, that is everything I put in. FR still asked the question so I wanted it documented. I verify the 2 decals. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 30, 2025, 12:55 PM
Warranty repair regarding the holes throughout was denied due to no photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 30, 2025, 2:38 PM
@Morgan Z Are there 5 decals on the front cap total that needed to be replaced to begin with?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 30, 2025, 2:46 PM
All decals on the front needed to be replaced. From what I am seeing it was the Palomino decal, Puma decal, the XLE Lite, and the big triangle one in the center with the little ones around it making it 13 different decals all together
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 30, 2025, 2:53 PM
Thank you! I will let FR know.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 30, 2025, 2:58 PM
I had to go back and count everything twice to make sure I was correct
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 30, 2025, 2:58 PM
It would be 15 all together because we had to reorder 2
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Apr 30, 2025, 2:58 PM
Thank you! I didn’t realize it was that many.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Morgan Zywicki
dealer or external • Apr 30, 2025, 3:23 PM
It's a lot for sure. I remember having to count them when they came in. It was a little overwhelming
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • May 1, 2025, 8:31 AM
@Morgan Z Warranty repair 22 was approved for 3.5 hours as customer goodwill
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Michelle Antinoja
dealer or external • May 10, 2025, 9:58 AM
@Alix M COMPLETED 4/11 PARTS: LINE ONE: 822024839 DECAL, PUMA, PALOMINO LEGEND, FR-19-70911D QTY 2 COST:11.04 PRICE:14.35 822025049 DECAL, PUMA, LG PUMA LEGEND FR-19-71955B QTY 2 COST:29.45 PRICE:38.29 822025039 DECAL, PUMA, FRONT DIE CUT #86, FR-20-75879B QTY:1 COST:79.88 PRICE:9.07 822025036DECAL, PUMA, FRONT DIE CUT #78, FR-20-75788C QTY:1 COST:28.55 PRICE37.12 822025073 DECAL, PUMA XLE LITE LEGEND, FR-20-76076B QTY:1 COST:13.91 PRICE:18.08 822024267 PUMA, , FRONT DIE CUT #71-LH, 2021, FR-20-75776A-LH QTY:1 COST:4.74 PRICE:6.16 822024268 DECA, PUMA, FRONT DIE CUT #71-RH, 2021, FR-20-75776A-RH QTY:1 COST:4.74 PRICE:6.16 822024265 DECAL, PUMA, FRONT DIE CUT #69-LH, 2021, FR-20-75775A-LH QTY 1 COST: 11.47 PRICE: 14.91 822024266 DECAL, PUMA, FRONT DIE CUT #51-LH, FR-20-75775A-RH QTY: 1 COST:11.47 PRICE:14.91 822025024 DECAL, PUMA, FRONT DIE CUT #51-LH, FR-20-75653A-LH QTY:1 COST:8.09 PRICE:8.09 822025030 DECAL, PUMA, FRONT DIE CUT #51- RH, FR-20-75653A-RH QTY:1 COST:10.30 PRICE:13.39 LINE TWO: 822012248 DRAWER FRONT, 6"X13.75", PRESTON SNOW QTY:1 COST:3.88 PRICE:5.04 LINE THREE: 822003540 FENDERSKIRT, TANDEM, PUMA/XLE, BLACK ABS SMOOTH, #178363, START VIN #4007106 QTY:1 COST:25.56 PRICE:33.23 LINE FOUR: 822050686 PANELING, 1/8X48X96 MELIA PLATINUM (WALL BOARD)#45215338D QTY:1 COST:34.7 PRICE:45.14 LINE SEVEN: 82209768 GE THERMOSTAT A/C BLACK QTY:1 COST:31.35 PRICE:40.76 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • May 12, 2025, 9:03 AM
I will submit for payment as soon as we get the invoices uploaded. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Bonnie Korte
dealer or external • May 12, 2025, 9:33 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Bonnie Korte
dealer or external • May 12, 2025, 9:44 AM
@Alix M THERE IS TWO DIFFERENT INVOICES FOR THE DRAWER FRONT. WE ORDERED THE WRONG ONE THE FIRST TIME
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • May 12, 2025, 9:58 AM
Thank you! Just a reminder that the A/C line was denied.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • May 12, 2025, 10:02 AM
@Bonnie K @Michelle A I only have 13 decals listed on the WO- you stated you replaced 15 total. Please advise. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • May 12, 2025, 10:04 AM
Claim 2263163 has been submitted for payment. *If there are 2 more decals I will submit those with 2273896 for a replacement decals
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Bonnie Korte
dealer or external • May 12, 2025, 1:38 PM
@Alix M WE ONLY RELIEVED 13 SO NOT SURE WHERE THE 15 CAME FROM, SO PLEASE GO WITH 13
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • May 12, 2025, 1:52 PM
Sounds good. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • May 12, 2025, 1:53 PM
Claim 2273896 has been submitted for payment as well.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • May 28, 2025, 9:15 AM
Claim 2273896 paid on 5/12/25 on check 2969300 for $490
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • May 28, 2025, 9:16 AM
Claim 2263163 paid on 5/12/25 on check 2969300 for $1,499.22
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Jul 16, 2025, 5:55 PM
PA 2369466 was submitted for freight of $18.31 from invoice 14038846
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:48 PM
This paid on 7/17/25 on check 3004486 for $18.31 @Stephanie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10113B/10113B.pdf
Processed summary
10113B
GRE 8220 • Alix • unknown
Heat 52 • comments 46 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/17/25 on check 3004486 for $18.31 @Stephanie K
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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