iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10107B • GRE 8220.
Ashlee Olsen
processor • Apr 18, 2024, 4:28 PM
PA03651045 saved for as draft @ANNA F need to know if you are only claiming .5 on all of these job lines or if you want me to change that. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Ashlee Olsen
processor • Apr 18, 2024, 7:49 PM
PA03651045 saved for as draft @ANNA F @Bonnie K need to know if you are only claiming .5 on all of these job lines or if you want me to change that. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Bonnie Korte
dealer or external • Apr 19, 2024, 5:20 PM
You can go ahead with the .5 for each line
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Ashlee Olsen
processor • Apr 22, 2024, 1:07 PM
submitted PA#03651045
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Ashlee Olsen
processor • Apr 22, 2024, 6:10 PM
approved 1.7 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Aug 27, 2024, 2:35 PM
@ANNA F @Kaitlyn R @Bonnie K Has this work been completed? We have had this approved since April. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Kaitlyn Reinwand
dealer or external • Aug 27, 2024, 2:54 PM
@Alix M We are scheduled to go to the unit on 9/5.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Sep 9, 2024, 11:51 AM
PA03734935 was submitted for approval for the 2 new lines. @Kaitlyn R @ANNA F PA03651045 is in denied status but Keystone will reopen it once the work is completed. Please let me know when the work is done and I will call them back. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Sep 12, 2024, 9:37 AM
@ANNA F @Kaitlyn R PA03734935 for the new lines was approved for the following: Toilet-1.5 hours VBC waste ball drive arm kit part number 42209 Over-0.2 hour VBC This is pre-auth for the R&R of the PCB LED 2022451535
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Kaitlyn Reinwand
dealer or external • Dec 11, 2024, 11:58 AM
@Alix M NOTING ON THIS WORK ORDER FOR THE OEM AND CLAIMING PURPOSES- UNIT IS PERM PARKED AND UNACCESSIBLE. FINAL REPAIRS WILL BE COMPLETED IN SPRING-
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
ANNA FREEMAN
dealer or external • May 28, 2025, 10:13 AM
@Alix M ON LINE # 3 OF THIS RO WE ARE NEEDING THE LIGHT FOR THE OVEN KNOB, THE RANGE ITSELF IS NLA. KEYSTONE PARTS CANNOT ORDER AN NLA PART AND THEY HAVE ADVISED US TO HAVE WARRANTY REACH OUT TO PARTS THROUGH THE PA FOR FURTHER INSTRUCTION ON FIXING THIS ISSUE. COULD YOU PLEASE REACH OUT TO THEM TO SEE HOW THEY WANT US TO ADDRESS THIS, WHICH PARTS WE SHOULD USE? I HAVE ADDED A COPY OF THE EMAIL FROM KEYSTONE PARTS TO THIS FOLDER FOR REFERENCE. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/BINKOWSKI.pdf
Alix Mongiat
processor • May 28, 2025, 2:28 PM
I have sent Keystone Warranty an email. I will keep you posted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/BINKOWSKI.pdf
Alix Mongiat
processor • Jun 2, 2025, 9:59 AM
@ANNA F @Kaitlyn R Keystone has approved this for a complete stove replacement due to part not being available. I am uploading the email now.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/BINKOWSKI.pdf
Kaitlyn Reinwand
dealer or external • Aug 6, 2025, 3:02 PM
@Alix M CAN YOU GOT BACK TO THE MANUFACTURER TO REQUEST A COMPLETE STOVE REPLACEMENT AGAIN. PER RIA AT KEYSTONE, PARTS ARE NO LONGER AVAILABLE FOR THIS OVEN. DUE TO THAT FACT, THE OVEN NEEDS TO BE REPLACED AS THE LIGHTS DO NOT WORK AND HVAE NOT WORK FOR OVER A YEAR WHILE WE HAVE BEEN TRYING TO FIND THE PARTS TO FIX IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Aug 6, 2025, 4:21 PM
@Kaitlyn R I commented on the other WO stating it was approved for a full stove replacement, sorry, I think I only tagged Anna
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Aug 6, 2025, 4:21 PM
@Kaitlyn R See above, I did tag you originally as well.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/BINKOWSKI.pdf
Alix Mongiat
processor • Aug 6, 2025, 4:22 PM
Just kidding- I did tag you in the original comment back on June 2nd.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Aug 6, 2025, 4:22 PM
Moving back to PA's approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Kaitlyn Reinwand
dealer or external • Aug 6, 2025, 4:30 PM
@Alix M THANK YOU! I DON'T KNOW WHY I NEVER SEEN THAT COMMENT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/BINKOWSKI.pdf
Alix Mongiat
processor • Aug 6, 2025, 5:36 PM
No worries! It's confusing when there are comments on two different WO's in one folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/BINKOWSKI.pdf
Kaitlyn Reinwand
dealer or external • Nov 6, 2025, 5:04 PM
@Alix M this work order will be completed in spring as the parts are still on order (currently on back order) through the manufacturer.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Kaitlyn Reinwand
dealer or external • Nov 18, 2025, 10:13 AM
@Alix M DATE OF COMPLETION: 11/11 LINE 2: 42209- KIT WB COST: 16.47- QTY: 1 LINE 3: 822022011- RANGE- GRETYSTONE COST: 1442.69 QTY: 1 2022451535- BURNER KNOBS COST: 3.59 QTY: 5 WARR02: 628061- DOOR PULL COST: 1.31 QTY: 6 822093725- PASSAGE DOOR COST: 116.70 QTY": 1 WARR03: 822095061- CABINET, DOOR COST: 18.98 QTY: 1 WARR04: 822093725-PASSAGE, DOOR COST: 116.70 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Bonnie Korte
dealer or external • Nov 18, 2025, 11:07 AM
@Alix M INVOICE UPLOADE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Nov 18, 2025, 11:27 AM
Had to email Keystone to re-approve.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Nov 19, 2025, 8:29 AM
CLAIM42606 has been submitted for payment for Jobs 2 & 3 (oven and toilet)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Nov 19, 2025, 8:48 AM
CLAIM42614 has been submitted for other jobs (PA03651045)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Nov 24, 2025, 12:41 PM
Kaitlyn Reinwand from keystone: The part originally approved was ordered through LCI, claimed and the invoice was attaches. So I’m asking which repair was done, as parts is willing to do an RGA is the complete if this was not replaced and only the part. I do understand what it was approved for and we are going to be paying for the complete.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Nov 24, 2025, 1:11 PM
@Kaitlyn R @Bonnie K from keystone: The part originally approved was ordered through LCI, claimed and the invoice was attaches. So I’m asking which repair was done, as parts is willing to do an RGA is the complete if this was not replaced and only the part. I do understand what it was approved for and we are going to be paying for the complete.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Bonnie Korte
dealer or external • Nov 24, 2025, 1:30 PM
@Alix M WHICH LINE WAS THIS FOR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Nov 24, 2025, 2:01 PM
Sorry- for the stove.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Nov 24, 2025, 3:05 PM
@Bonnie K Sorry- for the stove. There were emails and what not back and forth stating the part wasn't available yet you are claiming the part that wasn't available. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Bonnie Korte
dealer or external • Nov 24, 2025, 3:09 PM
@Alix M it looks like we replaced the whole stove but i want to verify with the tech but he is out of the office this week so it won't be until next week before I can have an answer.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Bonnie Korte
dealer or external • Nov 25, 2025, 12:11 PM
@Alix M I WAS ABLE TO TALK WITH THE TECH AND WE REPLACED TO STOVE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Nov 25, 2025, 1:33 PM
@Bonnie K Should we still be claiming the knobs then if the whole stove was replaced?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Bonnie Korte
dealer or external • Nov 25, 2025, 2:14 PM
@Alix M We replaced the knobs first to see if that was the problem after 2 hours of working on it we figured out that it was not the problem so we replaced the stove
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Dec 18, 2025, 8:56 AM
CLAIM42614 (C3885874) paid on check 157050 for $828.96
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Alix Mongiat
processor • Dec 18, 2025, 8:59 AM
CLAIM42606 (C3885860) paid on check 157050 for $2,475.46
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10107B/10107B.pdf
Processed summary
10107B
GRE 8220 • Alix • keystone
Heat 39 • comments 37 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
CLAIM42606 (C3885860) paid on check 157050 for $2,475.46
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops