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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10095B • GRE 8220.
Alix Mongiat
processor • Feb 18, 2025, 8:12 AM
@Kaitlyn R @Morgan Z Warranty Repair 2: I will need the complete repair that is done, FR won't submit a half-completed job. Warranty Repair 4: You state just noting but then replaced the shower head. Please advise. Recall: Please provide complete 3 C's. Warranty Repair 10: Please provide actual correction, we can't submit a repair/replace as they are two different jobs.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Morgan Zywicki
dealer or external • Feb 18, 2025, 9:11 AM
warranty repair 2 was a complete repair warranty repair 4 did have a shower head replaced. i missed that it stated just noting and then replaced warranty 10 was more of a noting for if A CUSTOMER WERE TO SAY SOMETHING ABOUT IT. I THOUGHT I NEEDED A CORRECTION IN THERE WITH A NOTING
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Morgan Zywicki
dealer or external • Feb 18, 2025, 9:53 AM
AS FOR THE RECALL, I AM UNSURE WHY IT IS ON THERE AS THERE IS NO SOLAR INLET UP ON THE ROOF
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Alix Mongiat
processor • Feb 18, 2025, 1:52 PM
PA 2204389 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Alix Mongiat
processor • Feb 19, 2025, 8:50 AM
@Morgan Z @Kaitlyn R Warranty Repair 2: approved for 0.5 hours per expired claim 1854262 to overlay Warranty Repair 3: approved for 0.05 hour flat rate per expired claim Warranty Repair 4: approved for 0.1 hour per flat rate Warranty Repair 7: approved for 0.3 hour per expired claim Warranty Repair 9: approved for 0.3 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Alix Mongiat
processor • Feb 19, 2025, 8:51 AM
It looks like the previous claim must have been entered by another dealership. Let me know how you would like to respond.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Morgan Zywicki
dealer or external • Feb 19, 2025, 9:00 AM
this claim was actually submitted by us. I looked into this more. the claim just expired
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Alix Mongiat
processor • Apr 24, 2025, 9:51 AM
@Morgan Z Was this work completed since you had the previous PA? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 9:59 AM
We are working on getting this worked into the shop schedule
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Michelle Antinoja
dealer or external • May 20, 2025, 9:34 AM
@Alix M completed 5/12 parts: WARR02:822037751 PANELING, LAUAN 1/8 X 48 X 96 CLOUDED TIMBER 2023 45219632 QTY:2 COST:28.86 PRICE:37.52 WARR02:650609 COUNTER EXTENSION BRKTS. (PAIR) QTY:1 COST:8.92 PRICE:11.60 WARR03 822051708251 USERPART WATER PANEL ORDER PART PER MEASURMENT QTY: 1 COST:7.00 PRICE:9.10 WARR03: 822037751 PANELING, LAUAN 1/8 X 48 X 96 CLOUDED TIMBER 2023 452196 QTY:2 COST:28.86 PRICE:37.52 WARR04 019079642592 HH SHW HEAD, BK, CLASSIC QTY:1 COST:5.70 PRICE:7.24 WARR07 20X43736A WINDOW, 24" X 22" SV VERTICAL SLIDER, G-20 TINTED, BLACK TRIM, #530212335 QTY:1 COST:42.90 PRICE: 55.77 WARR09: 002028290258 TOUNGE JACK 2000LB SIDE WIND QTY:1 COST:59.26 PRICE:74.44 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Bonnie Korte
dealer or external • May 20, 2025, 10:06 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Alix Mongiat
processor • May 20, 2025, 11:04 AM
@Bonnie K It looks like I am missing 1 invoice for Paneling, lauan 1/8/ x 48 x 96 clouded timber. I have that part listed on 2 different lines and the invoice you uploaded only has quantity of 2 and I need 2 more.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Bonnie Korte
dealer or external • May 20, 2025, 12:09 PM
@Alix M AFTER LOOKING AT THE NOTES WE ONLY USED 2 AND THE OTHER LINE WE DID NOT USE THE PANELING THAT WE LISTED. SORRY FOR THE CONFUSION
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Alix Mongiat
processor • May 20, 2025, 1:25 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Alix Mongiat
processor • May 20, 2025, 1:25 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Alix Mongiat
processor • Jun 2, 2025, 2:11 PM
This paid on 05/20/25 on check 2972677 for $687.81
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10095B/WO10095B.pdf
Processed summary
10095B
GRE 8220 • Alix • unknown
Heat 20 • comments 16 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 05/20/25 on check 2972677 for $687.81
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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