iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10072B • GRE 8220.
ANNA FREEMAN
dealer or external • Jul 18, 2024, 2:57 PM
@Alix M @Crystal K THIS RO WAS ALREADY APPROVED IN FR, # 1837418. WORK COMPLETED ON 2/09/2024 INVOICES UPLOADED FOR PARTS EXCEPT FOR PART ON LINE WARR 02. IT IS PART # 834834209205 A WHITE GARNISH REPLACEMENT 4.5" COST $9.92 PRICE $ 12.90. CAN GET AN INVOICE IF NEEDED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Crystal Kemmerlin
processor • Jul 18, 2024, 3:00 PM
Claim showing in processing and cannot be edited, as soon as I can I will add parts and process for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Crystal Kemmerlin
processor • Jul 18, 2024, 3:57 PM
@ANNA F This claim is actually showing processing payment....please advise as no parts were added as we couldn't edit showing in processing right after you added this folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
ANNA FREEMAN
dealer or external • Jul 18, 2024, 3:59 PM
I WAS TOLD THAT MIGHT HAPPEN, WHEN BONNIE WAS LOOKING TO SEE IF IT HAD BEEN PAID SHE ACCIDENTLY HIT THE BUTTON. I WILL REACH OUT TO FR TO SEE IF THEY CAN REOPEN IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Crystal Kemmerlin
processor • Jul 18, 2024, 4:07 PM
No worries, just let us know and we will get that processed with the parts :)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
ANNA FREEMAN
dealer or external • Jul 18, 2024, 4:58 PM
@Crystal K LEFT VOICEMAIL, THE ARE GONE FOR THE DAY, I WILL FOLLOW UP IN THE MORNING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Crystal Kemmerlin
processor • Jul 18, 2024, 5:40 PM
*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Crystal Kemmerlin
processor • Jul 18, 2024, 5:40 PM
*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Crystal Kemmerlin
processor • Jul 18, 2024, 5:43 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
ANNA FREEMAN
dealer or external • Jul 19, 2024, 12:09 PM
@Crystal K PLEASE SEE FR RESPONSE: Good Morning Anna,   Unfortunately this claim is in awaiting payment status so I am unable to reset or open claim.   You will need to submit a separate parts only claim, referencing this claim# in order to claim the parts for this claim. Sorry for any inconvenience.   Thank You.   GRETCHEN GONZALEZ 420/425 PUMA WARRANTY ggonzalez@forestriverinc.com OFFICE HOURS 7AM-4PM EASTERN PHONE: (574) 642-0588 IVE NEVER DONE JUST A PARTS CLAIM, IS THERE SOMETHING YOU NEED ME TO DO?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Crystal Kemmerlin
processor • Jul 19, 2024, 12:28 PM
No worries. I will start a new claim for parts referencing parts for the claim 1837418
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Crystal Kemmerlin
processor • Jul 19, 2024, 12:45 PM
No worries. I will start a new claim for parts referencing parts ONLY for the claim 1837418
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Crystal Kemmerlin
processor • Jul 19, 2024, 1:56 PM
1837418 submitted for payment 7/18/24 1991086 (parts only) submitted for payment 7/19/24.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Alix Mongiat
processor • Jul 31, 2024, 8:20 AM
claim 1991086 paid on 7/22/24 on check 2818670
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Alix Mongiat
processor • Jul 31, 2024, 8:25 AM
Claim 1837418 paid on 7/18/24 on check 2815547
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10072B/10072B.pdf
Processed summary
10072B
GRE 8220 • Alix • forest-river
Heat 19 • comments 15 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 1837418 paid on 7/18/24 on check 2815547
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops