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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims that already look commercially done and should be cleared off the board.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
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Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10069B • GRE 8220.
Alix Mongiat
processor • Sep 12, 2024, 3:03 PM
@ANNA F @michelle g @Bonnie K When was the work on this done? I will see if FR will re-open the claim on this one since it expired. Claim 1836697
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Sep 12, 2024, 3:04 PM
@ANNA F @michelle g @Bonnie K When was the work on this done? I will see if FR will re-open the claim on this one since it expired. Claim 1836697
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Sep 12, 2024, 3:17 PM
@ANNA F @Kaitlyn R @Bonnie K PA 2056916 is in draft status. Are you doing anything for Warranty Repair 6? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Sep 13, 2024, 11:22 AM
Following up on this so I can get this submitted for you. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Bonnie Korte
dealer or external • Sep 13, 2024, 11:25 AM
@Alix M WE HAVE THE DECALS AND WILL BE CHANGING THEM
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Sep 13, 2024, 12:01 PM
How much time do you need for this?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Bonnie Korte
dealer or external • Sep 13, 2024, 12:38 PM
@Alix M ASKING FOR 8HOURS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Sep 13, 2024, 12:54 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Sep 13, 2024, 12:55 PM
PA 2056916 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Sep 16, 2024, 8:06 AM
This has been approved for the following: Line 1- 0.1 hour Line 2- 0.2 hour Line 3- 0.2 hour Line 4- 0.2 hour Line 5- 0.2 hour Line 6- 4 hours (requested 8 hours) Line 7- 0.2 hour Line 8- 0 hour (looks like part only) Line 9 (fender skirt)- 0.3 hour Line 10 (warranty repair 25) - 0.4 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Mar 25, 2025, 11:19 AM
@Alix M WORK COMPLETED ON 3/18/25 PARTS USED WARR04 822071312-RED MARKER LIGHT COST: 1.19 PRICE: 2.85 QTY: 1 WARR05 822055706-SPEAKER, 5-1/4" BLACK, OUTSIDE, W/WHITE AND BLUE LED LIGHTS, WITH PORCH LIGHT COST: 8.91 PRICE: 11.58 QTY: 1 WARR06 822024266-DECAL, PUMA, FRONT DIE CUT #69-RH, 2021, FR-20-75775A-RH COST: 11.47 PRICE: 14.91 QTY: 1 822025039-DECAL, PUMA, FRONT DIE CUT #86, FR-20-75879B COST: 6.98 PRICE: 9.07 QTY: 1 822024265-DECAL, PUMA, FRONT DIE CUT #69-LH, 2021, FR-20-75775A-LH COST: 11.47 PRICE: 14.91 QTY: 1 822024267-DECAL, PUMA, FRONT DIE CUT #71-LH, 2021, FR-20-75776A-LH COST: 4.74 PRICE: 6.16 QTY: 1 822024267-DECAL, PUMA, FRONT DIE CUT #71-RH, 2021, FR-20-75776A-RH COST: 4.74 PRICE: 6.16 QTY: 1 822025036-DECAL, PUMA, FRONT DIE CUT #78, FR-20-75788C COST: 28.55 PRICE: 37.12 QTY: 1 822025024-DECAL, PUMA, FRONT DIE CUT #51-LH, FR-20-75653A-LH COST: 8.09 PRICE: 8.09 QTY: 1 822025030-DECAL, PUMA, FRONT DIE CUT #51-RH, FR-20-75653A-RH COST: 10.30 PRICE: 13.39 QTY: 1 822025047-DECAL, PUMA, FRONT DIE CUT #98-LH, FR-20-76543A-LH COST: 13.18 PRICE: 17.13 QTY: 1 822025048-DECAL, PUMA, FRONT DIE CUT #98-RH, FR-20-76543A-RH COST: 15.02 PRICE: 19.53 QTY: 1 822024836-DECAL, PUMA, LG PUMA LEGEND, FR-20-75651A COST: 41.05 PRICE: 53.37 QTY: 1 822024837-DECAL, PUMA, PALOMINO LEGEND, FR-19-70911C COST: 11.04 PRICE: 14.35 QTY: 1 FREIGHT COST: 31.90 QTY: 1 FREIGHT COST: 75.27 QTY: 1 FREIGHT COST: 39.08 QTY: 1 WARR07 816227010643-PLASTIC DOOR ASSEMB/WF895 COST: 24.37 PRICE: 38.44 QTY: 1 WARR08 019079102003-BAYONET CAP COST: 1.55 PRICE: 2.12 QTY: 2 JOB 1 F100189269-FENDERSKIRT, TANDEM, PUMA/XLE, BLACK ABS SMOOTH, (LS) #178363, START VIN P085490 COST: 25.56 PRICE: 33.23 QTY: 1 FREIGHT COST: 32.88 QTY: 1 WARR25 82203080-CABINET DOOR FLAT PANEL 21"X10" COST: 19.45 PRICE: 25.29 QTY: 1 82205985-PULL CAB DOOR / BLACK COST: 1.45 PRICE: 1.89 QTY: 1 FREIGHT COST: 21.05 QTY: 1 FINAL RO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Mar 25, 2025, 6:01 PM
@Bonnie K Please attach the invoices. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Mar 25, 2025, 6:05 PM
This PA expired, I will need to re-enter the PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Mar 25, 2025, 8:47 PM
PA 2242103 was submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Bonnie Korte
dealer or external • Mar 26, 2025, 11:03 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Mar 26, 2025, 2:33 PM
@Bonnie K I am missing invoices for some decals still. #69-LH, #71-LH, #71-RH, #78
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Mar 26, 2025, 2:42 PM
@Bonnie K Also the Fender Skirt.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Mar 26, 2025, 2:48 PM
@Morgan Z Can you confirm the part for Warranty Repair 7? The job is a roof reseal, but you are listing a plastic door assembly?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Mar 26, 2025, 3:25 PM
That was actually supposed to be with WO 11510 for warranty repair 6. I thought we had switched that over when I had noticed it a while back but it must not have
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Bonnie Korte
dealer or external • Mar 26, 2025, 4:39 PM
@Alix M I HAD IT BUT FORGOT TO UPLOAD. IT IS NOW. SORRY ABOUT THAT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Mar 26, 2025, 7:43 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Alix Mongiat
processor • Apr 3, 2025, 10:08 AM
This paid on 3/27/25 on check 2942178
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10069B/WILLIAMS.pdf
Processed summary
10069B
GRE 8220 • Alix • forest-river
Heat 26 • comments 22 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/27/25 on check 2942178
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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