iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
573 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10052B • GRE 8220.
ANNA FREEMAN
dealer or external • Jun 22, 2024, 11:34 AM
@Alix M @Crystal K , THIS IS ALREADY APPROVED IN KEYSTONE, #PA03630900. PART INVOICE UPLOADED, WORK COMPLETED ON 6/3.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10052B/10052B.pdf
Crystal Kemmerlin
processor • Jun 24, 2024, 11:03 AM
@ANNA F the part glass window was billed on this wo- should this part be omitted from this claim?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10052B/10052B.pdf
Crystal Kemmerlin
processor • Jun 24, 2024, 11:04 AM
@ANNA F the part glass window was billed on this wo and I am not seeing a suitable line of repair this goes to- should this part be omitted from this claim?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10052B/10052B.pdf
Crystal Kemmerlin
processor • Jun 24, 2024, 2:56 PM
C3654360 submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10052B/10052B.pdf
Alix Mongiat
processor • Jun 25, 2024, 9:46 AM
@ANNA F @Bonnie K Warranty Repair line 3: Would you like to claim the glass?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10052B/10052B.pdf
ANNA FREEMAN
dealer or external • Jun 25, 2024, 10:02 AM
YES PLEASE, INVOICE UPLOADED AND FOLDER MOVED TO CORRECTED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10052B/10052B.pdf
Crystal Kemmerlin
processor • Jun 25, 2024, 10:32 AM
Added part/invoice to claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10052B/10052B.pdf
Alix Mongiat
processor • Aug 8, 2024, 11:15 AM
This paid on check 1481878
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10052B/10052B.pdf
Processed summary
10052B
GRE 8220 • Alix • unknown
Heat 8 • comments 8 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 1481878
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops