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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10016B • GRE 8220.
ANNA FREEMAN
dealer or external • Jun 10, 2024, 2:43 PM
@Alix M @Crystal K This RO is already approved in FR, we are just waiting for the customer to get back from vaca to install.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Jun 10, 2024, 2:57 PM
Please make sure these are getting put in the correct folders. I will move this to the Forest River folder. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Bonnie Korte
dealer or external • Nov 6, 2024, 11:09 AM
@Alix M I WAS LOOKING AT THIS IN FR AND SAW THAT IT HAS EXPIRED BUT THERE WAS LINE THAT WAS ADDED FOR THE FENDER SKIRT A COPY OF THE WORK ORDER IS IN THE FOLDER THAT HAS BEEN ATTACHED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Nov 6, 2024, 11:16 AM
@Bonnie K Has the work been completed? Before I enter a new PA for an expired claim, FR likes the work completed and I need the date it was completed. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Nov 6, 2024, 11:17 AM
@Bonnie K I will also need complete 3 C's for the added line, it looks like it just states "fender skirt is cracked at...." on the other WO. Once this is provided, please move this to the PA's information corrected folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 9:22 AM
@Alix M I AM GOING TO UPLOAD A NEW COPY OF THE WORK ORDER. THE REPAIRS FOR THIS WILL NOT BE COMPLETED UNTIL SPRING WITH THE CUSTOMER IS BACK IN THE STATE. WOULD IT BE EASIER IF I SPLIT THE FENDER SKIRT OFF ONTO A SEPERATE WORK ORDER?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Nov 7, 2024, 9:35 AM
@Kaitlyn R If the fender skirt isn't completed yet, it can stay on the same one since I will need to enter a whole new PA since the other one expired. If the fender skirt is done, then yes, please upload that on a new one and we can get that submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 10:04 AM
@Alix M OKAY. THE FENDER SKIRT IS NOT COMPLETE. NOR IS THE SHADE. IT WILL BE COMPLETED IN THE SPRING. WHAT FOLDER WOULD YOU LIKE ME TO MOVE THIS TO?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Nov 7, 2024, 10:24 AM
Once the new WO is uploaded, move it to PA's needed and I will get it entered. Hopefully the new PA won't timeout before the unit comes in.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 11:03 AM
@Alix M JUST UPLOADED NEW WORK ORDER AND ADDITIONAL PICTURES. MOVING TO PA NEEDED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Nov 7, 2024, 1:01 PM
PA 2116080 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Nov 7, 2024, 3:13 PM
@Kaitlyn R @Bonnie K From FR: hello, can you please advise why the previous claim was left to expire after 180 days?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 3:32 PM
@Alix M THE CUSTOMER PICKED UP THE UNIT AND WENT OUT OF STATE WITH IT FOR THE SUMMER. CUSTOMER ANTICIPATED BEING BACK IN WISCONSIN ALREADY BUT IS NOT AND WILL NOT BE UNTIL NEXT SPRING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Nov 8, 2024, 8:54 AM
@Kaitlyn R If they re-approve this right now, will the unit be back in before it expires again?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Kaitlyn Reinwand
dealer or external • Nov 8, 2024, 9:26 AM
@Alix M I CAN'T GUARANTEE THAT. ALL WE KNOW IS THE CUSTOMER WILL NOT BE BACK UNTIL SPRING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Nov 8, 2024, 11:21 AM
This has been approved. Job 1: approved for 0.5 hour Job 2: approved for 0.5 hour (requested 1 hour)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Apr 24, 2025, 9:50 AM
@Morgan Z @Kaitlyn R Has this work been completed? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 9:57 AM
This has been dropped off and is getting worked into the shop schedule
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Morgan Zywicki
dealer or external • Apr 29, 2025, 2:59 PM
@Alix M WORK COMPLETED ON 4/28/25 PARTS USED WARR01 822032947-SHADE - 1I-15: ROLLER DAY/NIGHT SHADE, MANUAL - CLEARVIEW/SB50 - 24" X 32" - V# D21917 | XN COST: 66.40 PRICE: 86.32 QTY: 1 FREIGHT COST: 19.46 WARR02 82206066-FENDER SKIRT - PFL: TANDEM - GUNSMOKE - V# TS19-18C20019GS | PCN 10C-1621/1622/1623/1624 COST: 31.00 PRICE: 51.03 QTY: 1 FREIGHT COST: 43.95 FINAL RO UPLOADED @Bonnie K INVOICES PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Bonnie Korte
dealer or external • Apr 29, 2025, 5:03 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • Apr 29, 2025, 5:15 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Alix Mongiat
processor • May 9, 2025, 9:35 AM
This paid on 4/30/25 on check 2961277 for $294.31
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10016B/10016B.pdf
Processed summary
10016B
GRE 8220 • Alix • forest-river
Heat 26 • comments 22 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/30/25 on check 2961277 for $294.31
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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