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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
18
Claims waiting on photos, docs, or dealer replies.
OEM blocked
82
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
26
Dealer responded, but processor-side next move is still open.
Ready to close
400
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
18
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
82
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
26
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
400
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 76/100
Risk pressure 1,546 • 575 claims • 5,382 comments
Closeout 59 • dealer response 100 • OEM friction 97 • processor 86
Escalation 90 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 15.7 • dealer wait 0 • OEM wait 1.4 • escalation 1
267 dealer-tone flag claim(s), mostly coaching/audit candidates.
 2. GRE 8220 · 71/100
Risk pressure 880 • 367 claims • 2,616 comments
Closeout 55 • dealer response 83 • OEM friction 80 • processor 98
Escalation 76 • quality 35 • tone/compliance 53 • mismatch 100
Per 100 claims: ready 17.4 • dealer wait 3.8 • OEM wait 9.3 • escalation 4.4
92 dealer-tone flag claim(s), mostly coaching/audit candidates.
 3. BARV600 · 80/100
Risk pressure 814 • 434 claims • 911 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 99
Escalation 99 • quality 35 • tone/compliance 97 • mismatch 100
Per 100 claims: ready 44.9 • dealer wait 0 • OEM wait 0.2 • escalation 0
7 dealer-tone flag claim(s), mostly coaching/audit candidates.
 4. MYRV 12024 · 68/100
Risk pressure 315 • 155 claims • 1,387 comments
Closeout 41 • dealer response 92 • OEM friction 68 • processor 86
Escalation 59 • quality 35 • tone/compliance 90 • mismatch 100
Per 100 claims: ready 22.6 • dealer wait 1.9 • OEM wait 14.8 • escalation 5.8
8 dealer-tone flag claim(s), mostly coaching/audit candidates.
 5. LIN 1025 · 67/100
Risk pressure 181 • 69 claims • 452 comments
Closeout 40 • dealer response 94 • OEM friction 50 • processor 100
Escalation 76 • quality 35 • tone/compliance 60 • mismatch 100
Per 100 claims: ready 23.2 • dealer wait 1.4 • OEM wait 23.2 • escalation 4.3
15 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
400
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 0cc16854-b6e2-4cef-85c3-0d04f7ed8db6 • MYRV 12024.
No matching raw comments found
This claim is not currently showing linked Dropbox comment rows in the live database.

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 76/100
Risk pressure 1,546 • 575 claims • 5,382 comments
Closeout 59 • dealer response 100 • OEM friction 97 • processor 86
Escalation 90 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 15.7 • dealer wait 0 • OEM wait 1.4 • escalation 1
267 dealer-tone flag claim(s), mostly coaching/audit candidates.
 2. GRE 8220 · 71/100
Risk pressure 880 • 367 claims • 2,616 comments
Closeout 55 • dealer response 83 • OEM friction 80 • processor 98
Escalation 76 • quality 35 • tone/compliance 53 • mismatch 100
Per 100 claims: ready 17.4 • dealer wait 3.8 • OEM wait 9.3 • escalation 4.4
92 dealer-tone flag claim(s), mostly coaching/audit candidates.
 3. BARV600 · 80/100
Risk pressure 814 • 434 claims • 911 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 99
Escalation 99 • quality 35 • tone/compliance 97 • mismatch 100
Per 100 claims: ready 44.9 • dealer wait 0 • OEM wait 0.2 • escalation 0
7 dealer-tone flag claim(s), mostly coaching/audit candidates.
 4. MYRV 12024 · 68/100
Risk pressure 315 • 155 claims • 1,387 comments
Closeout 41 • dealer response 92 • OEM friction 68 • processor 86
Escalation 59 • quality 35 • tone/compliance 90 • mismatch 100
Per 100 claims: ready 22.6 • dealer wait 1.9 • OEM wait 14.8 • escalation 5.8
8 dealer-tone flag claim(s), mostly coaching/audit candidates.
 5. LIN 1025 · 67/100
Risk pressure 181 • 69 claims • 452 comments
Closeout 40 • dealer response 94 • OEM friction 50 • processor 100
Escalation 76 • quality 35 • tone/compliance 60 • mismatch 100
Per 100 claims: ready 23.2 • dealer wait 1.4 • OEM wait 23.2 • escalation 4.3
15 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
18
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
82
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
26
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
400
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

14281
GRE 8220 • Alix • forest-river
Heat 73 • comments 53 • blocker Waiting on OEM
@Destinee M Job 30 was approved for 0.2 hour to touch up. Job 34: approved for $150 - taxes not covered under warranty.
Open claim
EST2926
TRI 1202 • Ashlee • keystone
Heat 58 • comments 58 • blocker Unknown blocker
@Cole P @Tessa C I NEED PART NUMBERS AND PRICES FOR SLIDE TOPPER W/HARDWARE, AND A REEFER VENT PLEASE
Open claim
13754
GRE 8220 • Alix • forest-river
Heat 45 • comments 38 • blocker Unknown blocker
This has been submitted for payment.
Open claim
13769B
GRE 8220 • Alix • forest-river
Heat 43 • comments 37 • blocker Unknown blocker
Following up again.
Open claim
72923-1
MYRV 12024 • Stephanie • prime-time
Heat 42 • comments 32 • blocker Unknown blocker
Submitted for payment
Open claim
13446
GRE 8220 • Alix • grand-design
Heat 41 • comments 35 • blocker Waiting on dealer
@Matt F @Destinee M @Dustin L Here is another we are still waiting on invoices for, not only parts but the sublet invoice as well.
Open claim

Escalation risk

12328B
GRE 8220 • Alix • forest-river
Heat 86 • last author processor • blocker Ready to close
This paid on check 3208640 for $439.82
Open claim
11394
GRE 8220 • Alix • forest-river
Heat 83 • last author processor • blocker Ready to close
This paid on check 3173336 for $861.90
Open claim
12864
GRE 8220 • Alix • forest-river
Heat 74 • last author processor • blocker Waiting on OEM
Moving back to PA approved for wall bowing line.
Open claim
72837-1
MYRV 12024 • Stephanie • prime-time
Heat 67 • last author processor • blocker Ready to close
Claim 2822045 paid $121.69 10/6/2026 check 3238132 for additional freight
Open claim
72713
MYRV 12024 • Stephanie • highland-ridge
Heat 63 • last author processor • blocker Unknown blocker
Submitted for payment
Open claim
71948
MYRV 12024 • Stephanie • prime-time
Heat 60 • last author processor • blocker Unknown blocker
We did, but that doesn't necessarily reset the "timer" on it.
Open claim

Waiting on dealer

13446
GRE 8220 • Alix • grand-design
Heat 41 • comments 35 • last actor processor
@Matt F @Destinee M @Dustin L Here is another we are still waiting on invoices for, not only parts but the sublet invoice as well.
Open claim
73165-1
MYRV 12024 • Stephanie • newmar
Heat 38 • comments 32 • last actor processor
Hey Jeannette. Just checking in on this one again. Have the parts all been received now? @Sarah C @Jeff M
Open claim
73380
MYRV 12024 • Stephanie • rpod
Heat 17 • comments 11 • last actor processor
@Rhianna S @Jeannette B Can you please send me the invoice for the TV?
Open claim
13937
GRE 8220 • Alix • forest-river
Heat 15 • comments 9 • last actor processor
@Destinee M @Dustin L We need photos of the cord cut on the fireplace for this to pay.
Open claim
72853-1
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 9 • last actor processor
Hey! Just checking in on this one. Was the customer able to get scheduled?
Open claim

Waiting on OEM

14281
GRE 8220 • Alix • forest-river
Heat 73 • comments 53 • last actor processor
@Destinee M Job 30 was approved for 0.2 hour to touch up. Job 34: approved for $150 - taxes not covered under warranty.
Open claim
13517
GRE 8220 • Alix • grand-design
Heat 39 • comments 29 • last actor processor
---TIME SENSITIVE--- GRE 8220 | RO 13517 | PA 951401. Reviewed all three RO versions, all five photos individually and the complete comment threads. Needed: the customer-signed corrected final RO and outside-supplier i
Open claim
13477B
GRE 8220 • Alix • grand-design
Heat 17 • comments 15 • last actor processor
---TIME SENSITIVE--- GRE 8220 | RO 13477B | PA 949192. Reviewed both RO versions, all 10 photos individually and the full sidebar threads. Recover the dealer-work portion: the August 24 clarification says jobs 1-3 are
Open claim
13851B
GRE 8220 • Alix • forest-river
Heat 15 • comments 13 • last actor processor
@Dustin L @Destinee M Warranty Repair 1: approved for 0.1 hour flat rate Warranty Repair 2: approved for 0.5 hour Warranty Repair 3: approved for 0.8 hour Warranty Repair 4: approved for 0.6 hour Warranty Repair 5: appr
Open claim
27849
TRI 1202 • Ashlee • k-z-rv
Heat 13 • comments 13 • last actor processor
---TESTING/LEARNING--- @Chris B @Tricia H - KZ: $437.50 requested; $0 approved (out of warranty). - Oct 26: Stephanie asked the customer about extended warranty; no response is recorded here. - Next: confirm the plan/c
Open claim

Waiting on processor

73271
MYRV 12024 • Stephanie • nexus
Heat 30 • comments 20 • last actor dealer_or_external
I just sent it to everyone this time. Lets see if I get a response with my name attached
Open claim
73542
MYRV 12024 • Stephanie • prime-time
Heat 15 • comments 11 • last actor dealer_or_external
@Stephanie K WO is now complete. I am showing 3 decals approved. I put the 4th one on the WO but I am listing it as denied by Warranty.
Open claim
27852
TRI 1202 • Ashlee • forest-river
Heat 9 • comments 7 • last actor dealer_or_external
@Tessa C Approved to order a skylight for line 1
Open claim
73964-1
MYRV 12024 • Stephanie • coachmen
Heat 8 • comments 6 • last actor dealer_or_external
@Stephanie K Uploaded pictures. The only tags he was able to find were the size of the blinds
Open claim
27866
TRI 1202 • Ashlee • unknown
Heat 4 • comments 4 • last actor dealer_or_external
@Cole P @Tessa C PLEASE ORDER FABRIC, SHE APPROVED
Open claim

Ready to close

27663
TRI 1202 • Ashlee • forest-river
Heat 22 • comments 22 • last actor processor
paid $175.66 10/27 check #3248937
Open claim
13494
GRE 8220 • Alix • keystone
Heat 20 • comments 16 • last actor processor
This paid on check 1622023 for $35 (due to no part return)
Open claim
27576
TRI 1202 • Ashlee • forest-river
Heat 18 • comments 18 • last actor processor
paid $2346.54 10/27 check #3248937
Open claim
27516
TRI 1202 • Ashlee • k-z-rv
Heat 17 • comments 17 • last actor processor
paid $147.17 check #858639
Open claim
27751
TRI 1202 • Ashlee • unknown
Heat 17 • comments 17 • last actor processor
paid $371.77 check #425477 D5791
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 9 • processor-blocked 19 • ready-to-close 285
Hottest claim: 25200 • TRI 1202 • heat 43
Alix
Dealer-blocked 15 • OEM-blocked 50 • processor-blocked 2 • ready-to-close 80
Hottest claim: 12328B • GRE 8220 • heat 86
Stephanie
Dealer-blocked 3 • OEM-blocked 23 • processor-blocked 5 • ready-to-close 35
Hottest claim: 72837-1 • MYRV 12024 • heat 67
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