iClaims Intelligence

CUSTOMER STATES WATER LEAK, PASS. SIDE, UNDER UNIT BETWEEN THE WATER HEATER & MARKER LIGHT - COMING OUT OF SOME WIRES STOW, DIANA Customer #: 60169

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Water leak near the water heater

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Customer stated can see water coming out of a 12 V electric line underneath the unit. Contacted the customer to get more information stated when connected to city water after a period of time they would begin to see water dripping out of this line however if they turn the water off it would stop almost immediately, but if they turn the water back on, it would take a period of time before it would start leaking again. Gained access in the basement to access panel that gets behind the water heater to the remaining portion of the water lines most of the water lines for this unit are all within this area for the kitchen for the bathroom for the shower and for the water heater. Inspected the waterlines didnt see any visible evidence of a leak. Connected to the unit to city water, bleed the waterlines to ensure that the air was out of the lines and out of the water heater lines. Inspected the waterlines again under pressure didnt see any evidence of leak. Left the unit hooked up for over four hours. Checked again through the access panel did not see any *60169* evidence of water Leaking was able to trace the electric line that they were discussing which is right next to the water heater. Going to leave the unit under pressure overnight and reinspect again. After almost 24 hours of being under pressure on city water no leak has been detected . Checked under the unit no moisture found Checked in the basement behind the access panel no leak found Examined the area in basement around the water heater and where the 12v wire comes through the floor and could find evidence of a water leak . Retested the water system this time turn the propane on turn the water heater on which is an on-demand water heater ran hot water through the bathroom faucet. The shower and the kitchen sink ran cold water through the shower bathroom faucet shower toilet. Got back into the basement, pulled on the waterlines again look at the waterlines for any evidence of leaking could not find any evidence of leaking on any other waterlines no evidence of leaking on the back of the water heater no evidence of leak inside the water heater after cycling the water heater. Reattach the access panel in the basement turn the propane off turn the water heater off close the unit up unable to to replicate the water leak from the customer complaint. Did inspect underneath the cabinets for evidence of water leak from the bathroom sink rear of the toilet and underneath the kitchen faucet found no evidence of water leaking on those lines. Service advisor is going to follow up with the customer and inquire if they are using a pressure regulator or not job is complete.. Requesting full-time invested into this job approximately two hours and 15 minutes

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CUSTOMER STATES BUBBLE ON TOP BLACK STRIP DECAL TO THE LEFT OF BEDROOM WINDOW, PASS SIDE

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Large bubble in decal

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Used a fine needle poked a couple of holes in the decal bubble. Tried to smooth the bubble out however, the decal has stretched and will no longer light flat. Recommend replacement of the decal

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