iClaims Intelligence

CUSTOMER STATES BACK UP CAMERA DESPLAY ON DASH IS NOT WORKING - CUSTOMER STATES THEY HAVE CALLED NEWMAR ABOUT THIS

needs-review • confidence 0.33

Wiring was switched around on head unit for hdmi camera output. Monitor needed to be adjusted CHRISTOFFERSEN, DAN Customer #: 59142 on video settings.

needs-review • confidence 0.33

CUSTOMER STATES, BY KITCHEN TABLE WHERE THE SHADE IS, THE SEAM TAPE IS TORN

needs-review • confidence 0.21

Verified customer concern. When room is being operated on the extent cycle slide room does not complete cycle. Slide does not drop down flush. Called NewMar NewMar suggested testing pressures. Waiting on email from NewMar on testing procedures. December 10, 2025HWH called back with verification as installation and adjustment of pressure on pump. Gauge set up was installed however, this gauge leaked too much to get a correct reading. 12/11/2025 Installed new gauge and followed HWH online manual. Could not locate the issue. Called HWH Tech Support waiting for a return call. Instructions are as follows. Connect gauge to shuttle valve steel hose. Check pressure and share pressures above 3400 and below 3600. Pressure was at 2800. Following instructions on how to adjust pressure by loosening Jannett and adjusting screw 1/4 of a turn in increasing pressure to 3400 psi. Connected system in line with correct pressure and operated system. Slide room will not drop down flush at end of cycle. Verified correct make model. Serial number is being used to find Manuel and follow troubleshooting guide. Guide has you checking operation of all leveling legs and slide room with pressure gauge installed inline and ensure each jack leg works as designed. All jacks function as designed. Could not see any obvious obstruction and pressures are within range. Performance suggest waiting on instruction from HWH. December 12, 2025 10:28 AM received a call back from HWH advising to increase pressure to 3500. Gradually increased pressure by 50 psi while operating room room will operate at 3800 psi 200 above Page 2 of 5 © 2026 Integrated Dealer Systems *72673* manufacturers recommendation. Call HWH and waiting for your response. Promised Date: 21 FEB 26 W/O: 72673 Received a call from HWH at 11:10 spoke to representative and informed him that room operates at 3800 psi. He advised to back it off at 3500 psi and retest. Backed off to 3500 psi as advised slide room functions however it is very slow to drop. Tech Support advised that they would contact Engeneering and more than likely back off pressure to 3500 and remove a shim waiting for callback from HWH December 12, 2025 12:55 PM HWH returned call advised removing shim from equalizing cylinder and verifying operation, ensuring that slide room does not drop before full extension. December 12 2:41 PM performed adjustment as per HWH instructions by removing synchronizing cylinder orifice washer, reinstalling, and testing pressure. Action repaired symptom slide functions as designed. Note pump will not shut off automatically. If button is held on pump will run to 3500 psi. Called HWH for further instruction awaiting callback. Had to remove customers equipment out of Mi Bay storage to gain access to orifice on slide synchronization cylinder January 19, 2026 visual inspection of switch looks OK. No obvious cracks or brakes. Verified operation of both switches. Hydraulic pump stops operating when slide breaches fully retracted and dropped position. When retracting slightly has reached limit but pump still stays on. Will call NewMar January 20. *72673* Npf see story

needs-review • confidence 0.20

Rewired head unit to correct hdmi outputs. Performed recalibration of monitor panel. Tested cameras for proper function. Completed

needs-review • confidence 0.15