Case Control
Claim Explorer
Find a claim fast, see its current state, and identify what is blocking resolution.
Recovery workflow
Claims, stripped down to action.
Search fast, see the money, understand the stage, and move the next claim without spelunking through garbage labels or filler blocks.
Estimated recovery
$875.00
Live visible unpaid or underpaid dollars.
Short-paid
$0.00
Claims still needing recovery or escalation.
Avg claim age
157
Average days since submission in view.
Payment due runway
0
Average days until OEM payment is due.
Claim Evidence Detail
13388
GRE 8220 • Approved / Unpaid • grand-design
No evidence summary yet.
Path: /home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13388/Photo May 12 2026, 4 12 22 PM.jpg
risk 0.00
images 0
classified 0
damage 0
docs 0
matched 0
partial 2
review 61
document-photo
document-photo
document-photo
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document-photo
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document-photo
cause
Bad motor. I hit the switch to run the awning out and it will make noise but not move. I used the manual override to run the awning out part way, hit the switch again and the awning ran out. I inspected the wiring and everything looks good. I hit the switch to run the awning in and the awning will go about half of a rotation, stop and just make noise. I used the manual override again to run it in and the nut just spins and the motor doesn't move. I slowed my drill down and I got the awning to go in very slowly and once in a while the nut would just spin and the awning wouldn't move and then it would catch and keep running in. We will need a new motor and the fabric will have to be adjusted after the motor is installed. Continued on page 3 PAGE 3 Work Order : 13388
partial-match • confidence 0.41
cause
Bad motor. I hit the switch to run the awning out and it will make noise but not move. I used the manual override to run the awning out part way, hit the switch again and the awning ran out. I inspected the wiring and everything looks good. I hit the switch to run the awning in and the awning will go about half of a rotation, stop and just make noise. I used the manual override again to run it in and the nut just spins and the motor doesn't move. I slowed my drill down and I got the awning to go in very slowly and once in a while the nut would just spin and the awning wouldn't move and then it would catch and keep running in. We will need a new motor and the fabric will have to be adjusted after the motor is installed. Continued on page 3 PAGE 3 Work Order : 13388
partial-match • confidence 0.41
complaint
AWNING IS NOT WORKING PROPERLY... GOES E 17761 MAASS OUT FINE BUT DOES NOT WANT TO COME IN. CMR BELIEVES HE HIT SOMETHING AT SOME POINT AS THE AWNING COVER WAS MISSING. HE REPLACED HIMSELF BUT NEEDS LOOKED AT FOR ESTIMATE.
needs-review • confidence 0.31
complaint
AWNING IS NOT WORKING PROPERLY... GOES E 17761 MAASS OUT FINE BUT DOES NOT WANT TO COME IN. CMR BELIEVES HE HIT SOMETHING AT SOME POINT AS THE AWNING COVER WAS MISSING. HE REPLACED HIMSELF BUT NEEDS LOOKED AT FOR ESTIMATE.
needs-review • confidence 0.31
complaint
WARRANTY REPAIR 2 - screen door does not W 1020 GRAND lock to the main entrance door so you have to open both doors to get out.
needs-review • confidence 0.28
complaint
WARRANTY REPAIR 2 - screen door does not W 1020 GRAND lock to the main entrance door so you have to open both doors to get out.
needs-review • confidence 0.28
Workflow grid
Claim queue
2 visible claims
13388B RED Score 24 / 100
GRE 8220 • Alix • grand-design
Recovery
$175.00
Short-Paid
$0.00
Days
136
Denial • Auto n/a • Payment 0d
3Cs / time / pictures / docs: mismatch / pending / pending / mismatch
13388 RED Score 24 / 100
GRE 8220 • Alix • grand-design
Recovery
$700.00
Short-Paid
$0.00
Days
178
Denial • Auto n/a • Payment 0d
3Cs / time / pictures / docs: mismatch / pending / pending / mismatch
| Claim | Dealer | Rep | Workflow | OEM | Date | Days Since Submission | Status | Comments | Flags | Latest cue | Recovery |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 13388B RED Score 24 / 100 3Cs / time / pictures / docs: mismatch / pending / pending / mismatch |
GRE 8220 | Alix | Approved / Unpaid RO pending |
grand-design | Jun 18, 2026 | 136d Auto n/a |
Payment Deadline Violated Denial |
Heat 28 26 comments • 0 follow-ups |
Denial • Recovery $175.00 | Added invoice for awning fabric. | Seen Paid $0.00 • Recovery $175.00 |
| 13388 RED Score 24 / 100 3Cs / time / pictures / docs: mismatch / pending / pending / mismatch |
GRE 8220 | Alix | Approved / Unpaid RO pending |
grand-design | May 7, 2026 | 178d Auto n/a |
Payment Deadline Violated Denial |
Heat 28 22 comments • 0 follow-ups |
Denial • Recovery $700.00 | TESTING AND LEARNING — Testing/Learning claim 13388, GRE 8220 / Write Off. WHY PAYMENT FAILED: the native discussion records repair completion as May 18, movement to Ready to Submit on July 2, submission of claims 999913 | Seen Paid $0.00 • Recovery $700.00 |
13388B RED Score 24 / 100
Payment Deadline Violated
GRE 8220 • Alix
13388 RED Score 24 / 100
Payment Deadline Violated
GRE 8220 • Alix
Filtered claim results are shown below, including recovery metrics, deadlines, and blocker cues.
Cleanup
Unknown-stage backlog
159 stage-unknown claims
These are cleanup debt, not honest workflow status.
149 bad claim IDs
Broken names, packet containers, duplicate folder labels, or RO-prefixed junk.
10 parser misses
Claim ID looked usable, but stage detection still failed.
GRE 8220
52 unknown-stage claims • 51 bad claim IDs • 1 parser misses
TRI 1202
52 unknown-stage claims • 49 bad claim IDs • 3 parser misses
BARV600
30 unknown-stage claims • 30 bad claim IDs • 0 parser misses
MYRV 12024
20 unknown-stage claims • 14 bad claim IDs • 6 parser misses
LIN 1025
5 unknown-stage claims • 5 bad claim IDs • 0 parser misses
preauth-needed
37 unknown-stage claims currently point here.
parts-inquiry
29 unknown-stage claims currently point here.
warranty-checks
21 unknown-stage claims currently point here.
no clear path hint
20 unknown-stage claims currently point here.
ready-to-submit
10 unknown-stage claims currently point here.
Examples
Unknown-stage claims
BARV600 / DOMETIC 26
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Aug 18, 2026, 7:01 AM • BARV600 / Warranty Checks Received / DOMETIC 26 / DMTC DEPOSIT 8 14 26.pdf
BARV600 / RV PRO 285692 7 30 26
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Jul 31, 2026, 9:51 AM • BARV600 / Warranty Checks Received / RV PRO 285692 7 30 26 / RV PRO 285692 7 30 26.pdf
BARV600 / GE APPLNCE
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Jul 22, 2026, 3:22 PM • BARV600 / Warranty Checks Received / GE APPLNCE / GE 012729 7 21 26.pdf
BARV600 / KYSTN checks BARV600
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Jul 2, 2026, 12:58 PM • BARV600 / Warranty Checks Received / KYSTN checks BARV600 / KYSTN 1598294 6 25 26.pdf
BARV600 / Claims to be Corrected by Dealer
unknown • Bad claim ID • path suggests info-needed
Last seen: Mar 26, 2026, 12:16 PM • Dropbox / BARV600 / Claims to be Corrected by Dealer / WO_79168_JOB_WINTER_2026.03.11_14.48.19_1.jpeg
BARV600 / 78646 DONT TAKE THIS ONE YET
unknown • Bad claim ID • path suggests claims-to-process
Last seen: Dec 15, 2025, 1:18 PM • BARV600 / Claims to Process-AY / 78646 DONT TAKE THIS ONE YET / CLAIM.pdf
BARV600 / ALNC Checks BARV600
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Oct 21, 2025, 9:45 AM • BARV600 / Warranty Checks Received / ALNC Checks BARV600 / ALNC 128400 10 13 25.pdf
BARV600 / Warranty Checks Received
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Sep 15, 2025, 9:45 PM • Dropbox / BARV600 / Warranty Checks Received / FRVR 3025159 9 11 25.pdf
BARV600 / 76412 - 76148
unknown • Bad claim ID • path suggests claims-to-process
Last seen: Apr 29, 2025, 2:10 PM • BARV600 / Claims to Process-AY / 76412 - 76148 / CLAIM.pdf
BARV600 / RO 76365
unknown • Bad claim ID • path suggests claims-to-process
Last seen: Apr 17, 2025, 11:44 AM • BARV600 / Claims to Process-AY / RO 76365 / CLAIM.pdf
BARV600 / FRVR Checks BARV600
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Jan 27, 2025, 12:31 PM • BARV600 / Warranty Checks Received / FRVR Checks BARV600 / DORMAN.pdf
BARV600 / 74757 updated
unknown • Bad claim ID • path suggests claims-submitted
Last seen: Oct 16, 2024, 12:34 PM • KY sub BA-AO / 74757 / 74757 updated / CLAIM.pdf
BARV600 / 73278 (1)
unknown • Bad claim ID • path suggests claims-submitted
Last seen: Apr 19, 2024, 2:40 PM • Claims Submitted AO / FR sub BA-AO / 73278 (1) / CLAIM.pdf
BARV600 / 72342 . 72348
unknown • Bad claim ID • path suggests claims-submitted
Last seen: Dec 1, 2023, 5:06 PM • Claims Submitted AO / FR sub BA-AO / 72342 . 72348 / CLAIM.pdf
BARV600 / RO 70729
unknown • Bad claim ID • path suggests claims-submitted
Last seen: Jun 14, 2023, 1:04 PM • Claims Submitted AO / KY sub BA-AO / RO 70729 / CLAIM.pdf
BARV600 / 67798 - 68146
unknown • Bad claim ID • path suggests claims-submitted
Last seen: Oct 13, 2022, 3:55 PM • Claims Submitted AO / KY sub BA-AO / 67798 - 68146 / CLAIM.pdf
BARV600 / Claims to Process-AY
unknown • Bad claim ID • path suggests claims-to-process
Last seen: Aug 3, 2022, 2:29 PM • Dropbox / BARV600 / Claims to Process-AY / CLAIM.pdf
BARV600 / 66677 (1)
unknown • Bad claim ID • path suggests claims-to-process
Last seen: Apr 18, 2022, 1:02 PM • BARV600 / Claims to Process-AY / 66677 (1) / CLAIM.pdf