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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
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Claim Explorer
Find a claim fast, see its current state, and identify what is blocking resolution.
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Recovery workflow

Claims, stripped down to action.

Search fast, see the money, understand the stage, and move the next claim without spelunking through garbage labels or filler blocks.
Estimated recovery
$175.00
Live visible unpaid or underpaid dollars.
Short-paid
$0.00
Claims still needing recovery or escalation.
Avg claim age
150
Average days since submission in view.
Payment due runway
0
Average days until OEM payment is due.

Claim Evidence Detail

12395
GRE 8220 • Approved / Unpaid • forest-river
images=32; damage=0; unit=0; parts=0; doc=32; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2025 Forest River • VIN 4X4TPUS2XSP104353
Path: /home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12395/FR Approval job 1.pdf
risk 0.70 images 32 classified 32 damage 0 docs 32 matched 6 partial 3 missing unit id photodamage signal without damage photo
Open claim detail
complaint
PER CMR- THE TANKLESS HOT WATER HEATER W 1021 FORES DOES NOT OPERATE CORRECTLY- CUSTOMER STATES THAT WHEN HE TAKES A SHOWER THE
matched • confidence 0.98
cause
after doing flow testing on shower where getting water restrictions through showers faucets and shower head we getting about 3/4 gallon a minute i checked flow valve on water heater is full flow and all othet faucets are working about gallon to gallon and half minute so the shower faucet and shower head is restricted to much causes the water temp to hi and limit out water heater
matched • confidence 0.98
correction
will need a new shower faucet and shower head for a tankless water heater..... request: 3.0 hr (diag: 2.4 R&R of faucet and shower head: .6 ) **Need assistance finding correct parts. ***
matched • confidence 0.98
correction
will need a complete patio door with framework measurements taken couldn't find a tag with measurements..... request: 3.0 ** need assistance with parts, only finding 60"x72" need 60"x74**
matched • confidence 0.85
complaint
CUSTOMER STATES THAT THERE IS SOMETHING W 1021 FORES WRONG WITH THE SLIDING PATIO DOOR- WOULD LIKE TO HAVE LOOKED AT- PER CMR IT DOES NOT OPEN OR CLOSE PROPERLY-
matched • confidence 0.81
cause
pics and measurements taken the slide patio door framework is bent due to installation and will have to look at the header above the patio door as well to make sure that its straight after removel of patio door framework
matched • confidence 0.81
Workflow grid

Claim queue

2 visible claims

12395B RED Score 24 / 100

GRE 8220 • Alix • forest-river
Escalation Recommended
Recovery
$175.00
Short-Paid
$0.00
Days
127
Denial • Auto 0d • Payment 0d
3Cs / time / pictures / docs: mismatch / pending / pending / mismatch
Request OEM Action Lock Documentation Trail

12395 YELLOW Score 61 / 100

GRE 8220 • Alix • forest-river
Payment Deadline Violated
Recovery
$0.00
Short-Paid
$0.00
Days
173.9
Missing Documentation • Auto 0d • Payment 0d
3Cs / time / pictures / docs: pending / pending / pending / matched
Request OEM Action Lock Documentation Trail
Clear
ClaimDealerRepWorkflowOEMDateDays Since SubmissionStatusCommentsFlagsLatest cueRecovery
12395B RED Score 24 / 100
3Cs / time / pictures / docs: mismatch / pending / pending / mismatch
 GRE 8220 Alix Approved / Unpaid
RO pending
 forest-river Apr 28, 2026 127d
Auto 0d
 Escalation Recommended
Denial
 Heat 47
34 comments • 1 follow-ups
 Denial • Recovery $175.00 @Michelle A Warranty Repair 1: approved for 0.5 hour to replace kitchen faucet, 0.5 hour to replace bathroom sink faucet, and 3 hours for diagnosis (requested 5.4 hour)
Seen
Paid $0.00 • Recovery $175.00
12395 YELLOW Score 61 / 100
3Cs / time / pictures / docs: pending / pending / pending / matched
 GRE 8220 Alix Approved / Unpaid
RO pending
 forest-river Mar 12, 2026 173.9d
Auto 0d
 Payment Deadline Violated
Missing Documentation
 Heat 26
24 comments • 0 follow-ups
 Missing Documentation Job 2 approved 1 Authorized03/13/2026ggonzalez@forestriverinc.com.40 r/r faucet .60 dealer goodwill for diagnostics which is being generous diagnostic time is calculated into the flat rate for repairs and the requests ar
Seen
Paid $0.00 • Recovery $0.00
12395B RED Score 24 / 100
GRE 8220 • Alix
Escalation Recommended
3Cs / time / pictures / docs: mismatch / pending / pending / mismatch
OEM: forest-river • Date: Apr 28, 2026 • Age: 127d
Estimated Recovery $175.00 • Paid $0.00 • Short $0.00
Auto-Approval 0d • Payment Due 0d
Waiting on OEM Heat 47
Comments 34 • follow-ups 1
Denial • Recovery $175.00
@Michelle A Warranty Repair 1: approved for 0.5 hour to replace kitchen faucet, 0.5 hour to replace bathroom sink faucet, and 3 hours for diagnosis (requested 5.4 hour)
12395 YELLOW Score 61 / 100
GRE 8220 • Alix
Payment Deadline Violated
3Cs / time / pictures / docs: pending / pending / pending / matched
OEM: forest-river • Date: Mar 12, 2026 • Age: 173.9d
Estimated Recovery $0.00 • Paid $0.00 • Short $0.00
Auto-Approval 0d • Payment Due 0d
Waiting on OEM Heat 26
Comments 24 • follow-ups 0
Missing Documentation
Job 2 approved 1 Authorized03/13/2026ggonzalez@forestriverinc.com.40 r/r faucet .60 dealer goodwill for diagnostics which is being generous diagnostic time is calculated into the flat rate for repairs and the requests ar
Filtered claim results are shown below, including recovery metrics, deadlines, and blocker cues.
Cleanup

Unknown-stage backlog

143 stage-unknown claims
These are cleanup debt, not honest workflow status.
136 bad claim IDs
Broken names, packet containers, duplicate folder labels, or RO-prefixed junk.
7 parser misses
Claim ID looked usable, but stage detection still failed.
TRI 1202
51 unknown-stage claims • 50 bad claim IDs • 1 parser misses
GRE 8220
36 unknown-stage claims • 35 bad claim IDs • 1 parser misses
BARV600
30 unknown-stage claims • 30 bad claim IDs • 0 parser misses
MYRV 12024
21 unknown-stage claims • 16 bad claim IDs • 5 parser misses
LIN 1025
5 unknown-stage claims • 5 bad claim IDs • 0 parser misses
parts-inquiry
29 unknown-stage claims currently point here.
warranty-checks
22 unknown-stage claims currently point here.
preauth-needed
22 unknown-stage claims currently point here.
no clear path hint
16 unknown-stage claims currently point here.
ready-to-submit
12 unknown-stage claims currently point here.
Examples

Unknown-stage claims

BARV600 / DOMETIC 26
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Aug 18, 2026, 7:01 AM • BARV600 / Warranty Checks Received / DOMETIC 26 / DMTC DEPOSIT 8 14 26.pdf
BARV600 / RV PRO 285692 7 30 26
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Jul 31, 2026, 9:51 AM • BARV600 / Warranty Checks Received / RV PRO 285692 7 30 26 / RV PRO 285692 7 30 26.pdf
BARV600 / GE APPLNCE
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Jul 22, 2026, 3:22 PM • BARV600 / Warranty Checks Received / GE APPLNCE / GE 012729 7 21 26.pdf
BARV600 / KYSTN checks BARV600
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Jul 2, 2026, 12:58 PM • BARV600 / Warranty Checks Received / KYSTN checks BARV600 / KYSTN 1598294 6 25 26.pdf
BARV600 / Claims to be Corrected by Dealer
unknown • Bad claim ID • path suggests info-needed
Last seen: Mar 26, 2026, 12:16 PM • Dropbox / BARV600 / Claims to be Corrected by Dealer / WO_79168_JOB_WINTER_2026.03.11_14.48.19_1.jpeg
BARV600 / 78646 DONT TAKE THIS ONE YET
unknown • Bad claim ID • path suggests claims-to-process
Last seen: Dec 15, 2025, 1:18 PM • BARV600 / Claims to Process-AY / 78646 DONT TAKE THIS ONE YET / CLAIM.pdf
BARV600 / ALNC Checks BARV600
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Oct 21, 2025, 9:45 AM • BARV600 / Warranty Checks Received / ALNC Checks BARV600 / ALNC 128400 10 13 25.pdf
BARV600 / Warranty Checks Received
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Sep 15, 2025, 9:45 PM • Dropbox / BARV600 / Warranty Checks Received / FRVR 3025159 9 11 25.pdf
BARV600 / 76412 - 76148
unknown • Bad claim ID • path suggests claims-to-process
Last seen: Apr 29, 2025, 2:10 PM • BARV600 / Claims to Process-AY / 76412 - 76148 / CLAIM.pdf
BARV600 / RO 76365
unknown • Bad claim ID • path suggests claims-to-process
Last seen: Apr 17, 2025, 11:44 AM • BARV600 / Claims to Process-AY / RO 76365 / CLAIM.pdf
BARV600 / FRVR Checks BARV600
unknown • Bad claim ID • path suggests warranty-checks
Last seen: Jan 27, 2025, 12:31 PM • BARV600 / Warranty Checks Received / FRVR Checks BARV600 / DORMAN.pdf
BARV600 / 74757 updated
unknown • Bad claim ID • path suggests claims-submitted
Last seen: Oct 16, 2024, 12:34 PM • KY sub BA-AO / 74757 / 74757 updated / CLAIM.pdf
BARV600 / 73278 (1)
unknown • Bad claim ID • path suggests claims-submitted
Last seen: Apr 19, 2024, 2:40 PM • Claims Submitted AO / FR sub BA-AO / 73278 (1) / CLAIM.pdf
BARV600 / 72342 . 72348
unknown • Bad claim ID • path suggests claims-submitted
Last seen: Dec 1, 2023, 5:06 PM • Claims Submitted AO / FR sub BA-AO / 72342 . 72348 / CLAIM.pdf
BARV600 / RO 70729
unknown • Bad claim ID • path suggests claims-submitted
Last seen: Jun 14, 2023, 1:04 PM • Claims Submitted AO / KY sub BA-AO / RO 70729 / CLAIM.pdf
BARV600 / 67798 - 68146
unknown • Bad claim ID • path suggests claims-submitted
Last seen: Oct 13, 2022, 3:55 PM • Claims Submitted AO / KY sub BA-AO / 67798 - 68146 / CLAIM.pdf
BARV600 / Claims to Process-AY
unknown • Bad claim ID • path suggests claims-to-process
Last seen: Aug 3, 2022, 2:29 PM • Dropbox / BARV600 / Claims to Process-AY / CLAIM.pdf
BARV600 / 66677 (1)
unknown • Bad claim ID • path suggests claims-to-process
Last seen: Apr 18, 2022, 1:02 PM • BARV600 / Claims to Process-AY / 66677 (1) / CLAIM.pdf
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