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Claim 9168
GRE 8220 • Alix • Paid • grand-design
Next Recommended Action

Escalate to State

Payment deadline violated
Reason
OEM Response Deadline Exceeded
Deadline
Payment deadline violated
Estimated recovery
$625.00
risk 0.00 deadline Overdue / escalation ready images 0 matched 0 review 67

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount
$625.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
67
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.

Dossier completeness

Dossier has not been generated yet. Evidence presence is not treated as complete.

US dispute readiness

Evidence packet check

Full evidence packet
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
37
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
9 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9168/Print Claim 803841.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags

Comment Intelligence

Thread depth
28 indexed side comments on this claim.
Latest visible thread signal
Jun 6, 2024, 11:45 AM • processor • Nice!
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 5 • info / missing-doc asks 15 • approval signals 8
Best move
Work missing-doc or reply asks first from the thread.

Quick Actions

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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.

Images

Claim Lines

complaint
ADJUST ENTRY DOOR LATCH AND OR HINGES TO W 1020 GRAND MAKE SMOOTHER CLOSING
partial-match • confidence 0.38
complaint
ADJUST ENTRY DOOR LATCH AND OR HINGES TO W 1020 GRAND MAKE SMOOTHER CLOSING
needs-review • confidence 0.20
cause
pics taken the hinges are bent on entry door hard to open and close will need a whole new door assembly with decal
partial-match • confidence 0.38
cause
pics taken the hinges are bent on entry door hard to open and close will need a whole new door assembly with decal
partial-match • confidence 0.38
correction
remove the complete damage entry door cleaned wall surface place butyl tape on framework of new entry door installed to wall with new screws re attached door trim and silicone edges WARR
partial-match • confidence 0.43
correction
remove the complete damage entry door cleaned wall surface place butyl tape on framework of new entry door installed to wall with new screws re attached door trim and silicone edges WARR
needs-review • confidence 0.33
complaint
WARRANTY REPAIR 1 - BEDROOM PASSAGE DOOR W 1020 GRAND IS PEELING
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 1 - BEDROOM PASSAGE DOOR W 1020 GRAND IS PEELING
needs-review • confidence 0.15
cause
MFG
needs-review • confidence 0.05
cause
MFG
needs-review • confidence 0.05
correction
need new door WARR
needs-review • confidence 0.05
correction
need new door WARR
needs-review • confidence 0.15
complaint
WARRANTY REPAIR 2 - NEED NEW PASSAGE W 1020 GRAND DOOR FOR BEDROOM
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 2 - NEED NEW PASSAGE W 1020 GRAND DOOR FOR BEDROOM
needs-review • confidence 0.15
cause
the door for bathroom sliding door the one sent from mfg was damaged at top
needs-review • confidence 0.10
cause
the door for bathroom sliding door the one sent from mfg was damaged at top
needs-review • confidence 0.18
correction
remove the upper trim in bathroom to gain excess to door roller hinges disconnect the hinges I used the hardware from old door and secured them to new passage door in bathroom re attached hinges to upper track and tested door now ok WARR
needs-review • confidence 0.12
correction
remove the upper trim in bathroom to gain excess to door roller hinges disconnect the hinges I used the hardware from old door and secured them to new passage door in bathroom re attached hinges to upper track and tested door now ok WARR
needs-review • confidence 0.20
complaint
WARRANTY REPAIR 3 - RESECURE BACK W 1020 GRAND SPLASH, IT IS BENDING OUTWARD
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 3 - RESECURE BACK W 1020 GRAND SPLASH, IT IS BENDING OUTWARD
needs-review • confidence 0.06
cause
Will need new back splash and side trim Continued on page 2 PAGE 2 Work Order : 9168 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** pics taken
needs-review • confidence 0.15
cause
Will need new back splash and side trim Continued on page 2 PAGE 2 Work Order : 9168 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** pics taken
needs-review • confidence 0.15
correction
remove the old back splash in kitchen measurements taken clean wash surface re attached the new back splash to wall with trim adhesive and silicone edges by sink now ok WARR
needs-review • confidence 0.17
correction
remove the old back splash in kitchen measurements taken clean wash surface re attached the new back splash to wall with trim adhesive and silicone edges by sink now ok WARR
needs-review • confidence 0.17
complaint
WARRANTY REPAIR 4 - UNIT CAME WITH NO W 1020 GRAND REFER LOCK, CMR WOULD LIKE ONE
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 4 - UNIT CAME WITH NO W 1020 GRAND REFER LOCK, CMR WOULD LIKE ONE
needs-review • confidence 0.06
cause
customer has
needs-review • confidence 0.00
cause
customer has
needs-review • confidence 0.00
correction
customer has strap for refrigerator WARR
needs-review • confidence 0.15
correction
customer has strap for refrigerator WARR
needs-review • confidence 0.24
complaint
WARRANTY REPAIR 5 - MICROWAVE IS W 1020 GRAND ARCHING, NEED NEW MICROWAVE - 8/29 cust called stating microwave is venting out the front and not outside
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 5 - MICROWAVE IS W 1020 GRAND ARCHING, NEED NEW MICROWAVE - 8/29 cust called stating microwave is venting out the front and not outside
needs-review • confidence 0.06
cause
needed a new microwave
needs-review • confidence 0.05
cause
needed a new microwave
needs-review • confidence 0.05
correction
remove the microwave turn the blower motor around on new microwave so it will vent out wall install new microwave and tested ok WARR
needs-review • confidence 0.05
correction
remove the microwave turn the blower motor around on new microwave so it will vent out wall install new microwave and tested ok WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 6 - NEED TWO NEW SHADES W 1020 GRAND FOR LIVING ROOM WINDOWS- THEYRE TOO SHORT 20X26
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 6 - NEED TWO NEW SHADES W 1020 GRAND FOR LIVING ROOM WINDOWS- THEYRE TOO SHORT 20X26
needs-review • confidence 0.06
cause
wrong size shades pics taken of tags the ones they sent are to wide
needs-review • confidence 0.00
cause
wrong size shades pics taken of tags the ones they sent are to wide
needs-review • confidence 0.00
correction
remove and install two new shades in rear of camper tested after repairs now ok WARR
needs-review • confidence 0.05
correction
remove and install two new shades in rear of camper tested after repairs now ok WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 7 - COMPLETE CEILING OF W 1020 GRAND LIVING AREA IS BOWING DOWNWARD IN THE MIDDLE
partial-match • confidence 0.37
complaint
WARRANTY REPAIR 7 - COMPLETE CEILING OF W 1020 GRAND LIVING AREA IS BOWING DOWNWARD IN THE MIDDLE
needs-review • confidence 0.06
cause
pics taken under the snap ceiling strips the ceiling panels wasn't secured with staples to hold panels into place
needs-review • confidence 0.32
cause
pics taken under the snap ceiling strips the ceiling panels wasn't secured with staples to hold panels into place
needs-review • confidence 0.06
correction
pulled down snap trim for ceiling panels and secured with staples and re attached strips now ok WARR
needs-review • confidence 0.32
correction
pulled down snap trim for ceiling panels and secured with staples and re attached strips now ok WARR
needs-review • confidence 0.12
complaint
WARRANTY REPAIR 8 - BOTH SET SCREWS IN W 1020 GRAND AWNING TUBE ARE LOOSE
needs-review • confidence 0.16
complaint
WARRANTY REPAIR 8 - BOTH SET SCREWS IN W 1020 GRAND AWNING TUBE ARE LOOSE
needs-review • confidence 0.12
cause
the screws in awning heads are ok but I found left awning arm loose needed star washer on drag arm
needs-review • confidence 0.25
cause
the screws in awning heads are ok but I found left awning arm loose needed star washer on drag arm
needs-review • confidence 0.25
correction
install star washer in drag arm for awning arm to stiffness now ok WARR
needs-review • confidence 0.25
correction
install star washer in drag arm for awning arm to stiffness now ok WARR
needs-review • confidence 0.25
complaint
WARRANTY REPAIR 9 - DS FRONT COMPARTMENT W 1020 GRAND DOOR NEEDS ADJUSTMENT
needs-review • confidence 0.11
complaint
WARRANTY REPAIR 9 - DS FRONT COMPARTMENT W 1020 GRAND DOOR NEEDS ADJUSTMENT
needs-review • confidence 0.20
cause
on door side front compartment the lower framework was even along the bottom pics taken
needs-review • confidence 0.15
cause
on door side front compartment the lower framework was even along the bottom pics taken
needs-review • confidence 0.20
correction
remove lower screws to compartment door Continued on page 3 PAGE 3 Work Order : 9168 and added batten strips to even out the difference secured into place and silicone screws WARR
needs-review • confidence 0.11
correction
remove lower screws to compartment door Continued on page 3 PAGE 3 Work Order : 9168 and added batten strips to even out the difference secured into place and silicone screws WARR
needs-review • confidence 0.20
complaint
WARRANTY REPAIR 10 - WATER LEAKING UNDER W 1020 GRAND THE SHOWER DOOR UNDER THE TRACK
needs-review • confidence 0.23
complaint
WARRANTY REPAIR 10 - WATER LEAKING UNDER W 1020 GRAND THE SHOWER DOOR UNDER THE TRACK
needs-review • confidence 0.30
cause
pics taken lower shower door track needed silicone
needs-review • confidence 0.12
cause
pics taken lower shower door track needed silicone
needs-review • confidence 0.18
correction
silicone the lower shower track now ok MS
needs-review • confidence 0.12
correction
silicone the lower shower track now ok MS
needs-review • confidence 0.12
complaint
OXFORD /EMERICK LAKE CAMPGROUND SITE E 16974 METZ 166JBW 105 FAWN DRIVE OXFORD WI 53952
needs-review • confidence 0.00
complaint
OXFORD /EMERICK LAKE CAMPGROUND SITE E 16974 METZ 166JBW 105 FAWN DRIVE OXFORD WI 53952
needs-review • confidence 0.00
cause
SERVICE CALL ADJUSTMENTS IF NEEDED WARR COMPLAINT: LEVELING JACKS IN THE REAR OF THE UNIT W 1020 GRAND ARE NOT WORKING PROPERLY IN MANUAL OPERATION. SEEM SLIGHTLY OFF IN AUTO-LEVEL MODE CAUSE: DIAGNOSE FOR WARRANTY SUBMISSION WARR COMPLAINT: WARRANTY REPAIR 11 - CMR CALLED 3/28 E 16974 METZ STATED STOVE IS NOT LIGHTING ON AUTO - HAD TO USE A LIGHTER TO LIGHT. WARRANTY EXPIRES 4/7/24 CAUSE: pics taken tested voltage to oven that was 13.10 ok all dials light up it just won't spark will need a new oven
needs-review • confidence 0.06
cause
SERVICE CALL ADJUSTMENTS IF NEEDED WARR COMPLAINT: LEVELING JACKS IN THE REAR OF THE UNIT W 1020 GRAND ARE NOT WORKING PROPERLY IN MANUAL OPERATION. SEEM SLIGHTLY OFF IN AUTO-LEVEL MODE CAUSE: DIAGNOSE FOR WARRANTY SUBMISSION WARR COMPLAINT: WARRANTY REPAIR 11 - CMR CALLED 3/28 E 16974 METZ STATED STOVE IS NOT LIGHTING ON AUTO - HAD TO USE A LIGHTER TO LIGHT. WARRANTY EXPIRES 4/7/24 CAUSE: pics taken tested voltage to oven that was 13.10 ok all dials light up it just won't spark will need a new oven
needs-review • confidence 0.06
correction
Will need a new oven .......
needs-review • confidence 0.05
correction
Will need a new oven .......
needs-review • confidence 0.05

Evidence Thread

ANNA FREEMAN
dealer_or_external • Apr 27, 2024, 4:22 PM
THIS IS A CLAIM THAT WAS SUBMITTED AND DENIED BECAUSE IT TIMED OUT IN GD. LINE WARR11 HOWEVER IS NEW.
Alix Mongiat
processor • Apr 29, 2024, 8:37 AM
Sent an email to Grand Design to see if we could get this reopened or how we can move forward to get this paid.
Alix Mongiat
processor • Apr 29, 2024, 8:38 AM
@Bonnie K We will need to know the labor time you are requesting for line 11 to replace the stove.
ANNA FREEMAN
dealer_or_external • Apr 29, 2024, 11:23 AM
@Alix M My apologies, 2 hrs please.
Ashlee Olsen
processor • Apr 29, 2024, 5:06 PM
submitted C#797934
Ashlee Olsen
processor • Apr 29, 2024, 5:12 PM
submitted PA# 770666 line 11 only
Ashlee Olsen
processor • Apr 30, 2024, 2:36 PM
approved .7
Ashlee Olsen
processor • Apr 30, 2024, 2:40 PM
@Bonnie K @ANNA F Hi! Can you verify which line the first part 822056118 belongs to? Also, GD has asked that we put the GD part number when claiming GD parts. Will you please update these part numbers, and make sure those are on the WO's moving forward? Thanks so much!
Bonnie Korte
dealer_or_external • Apr 30, 2024, 3:37 PM
@Ashlee O The first line with the entry door latch and the GD part # is 561118
Ashlee Olsen
processor • Apr 30, 2024, 3:56 PM
The remedy on line 1 says "make adjustments to entry door" on the GD claim. Do you have pictures and notes verifying the reason this was replaced? I can email GD to see if we can get that approved, but right now, it's approved for an adjustment only. Thanks!
ANNA FREEMAN
dealer_or_external • Apr 30, 2024, 4:31 PM
@Ashlee O In the "cause" line it looks like they tried to adjust it but the hinges were bent which is what was making it hard to open and close the door was too damaged for just an adjustment to be the fix.
Ashlee Olsen
processor • Apr 30, 2024, 5:05 PM
Thanks for that clarification. When the original PA was done, those notes were not included. I have updated the GD notes with the current 3C's and will let you know what they say. Thank you!
Alix Mongiat
processor • May 1, 2024, 8:03 AM
Moving to PA approved. Still no update on line 1, it was approved for an adjustment as of right now.
Alix Mongiat
processor • May 20, 2024, 8:20 PM
@Bonnie K @ANNA F @Kaitlyn R GD sent an email saying to finish up this claim. "**please review your GDRV invoices and add your GDRV part #'s to your claim lines." This has been in pending status since 4/30/24 and will be denied after 30 days. **Line 1 - denied for part cost of complete entry door - remedy says make adjustments - not replace door. RY 4/30/24 **Please double check parts claimed. If possible, please add part #'s from GDRV invoices so parts and parts cost match. Thank you. RY 4/30/24
Alix Mongiat
processor • May 20, 2024, 8:23 PM
Moving to PA approved. Still no update on line 1, it was approved for an adjustment as of right now.
Alix Mongiat
processor • May 20, 2024, 8:24 PM
@Bonnie K @ANNA F @Kaitlyn R GD sent an email saying to finish up this claim. "**please review your GDRV invoices and add your GDRV part #'s to your claim lines." This is a FINAL REQUEST This has been in pending status since 4/30/24 and will be denied after 30 days. **Line 1 - denied for part cost of complete entry door - remedy says make adjustments - not replace door. RY 4/30/24 **Please double check parts claimed. If possible, please add part #'s from GDRV invoices so parts and parts cost match. Thank you. RY 4/30/24
ANNA FREEMAN
dealer_or_external • May 21, 2024, 7:15 AM
@Alix M Parts are as follows: WARR 01 PN: 661617 x 1 WARR 02 PN:661617 x 1 WARR04 PN: 692665 x 1 WARR 06 PN:691332 x 2 PO #120749, GD INV # 1120237. WARR 05 PN:720698 x 1 PO # 120749, GD INV #1121429 WARR 03 PN: 692020 x 1 PO # 121029 GD INV #1165675. I have uploaded copies of the invoices into folder and will move folder into corrected.
Alix Mongiat
processor • May 21, 2024, 8:11 AM
I have updated price numbers and resubmitted.
Alix Mongiat
processor • May 21, 2024, 8:13 AM
@ANNA F Do you have anything for Warranty repair 11? Was this repair completed yet? We have not submitted that line for payment as we have not received part number/invoice.
Alix Mongiat
processor • May 21, 2024, 8:15 AM
Moving to PA approved as we wait for work on Warranty line 11 (oven). Everything else was submitted for payment already.
ANNA FREEMAN
dealer_or_external • May 21, 2024, 9:27 AM
@Alix M Tech just installed it yesterday, PN :720754 x 1 PO #121629 GD INV # 1251511 Invoice uploaded and folder moved to corrected.
Chris Balderrama
processor • May 23, 2024, 4:03 PM
@Matt F @ANNA F @Heidi H @Tricia H @Ashlee O
Alix Mongiat
processor • May 23, 2024, 7:20 PM
Line 11 was submitted for payment. Claim 803841.
ANNA FREEMAN
dealer_or_external • May 25, 2024, 11:29 AM
@Ashlee O @Alix M PHOTO OF SECOND SHADE TAG UPLOADED.
Crystal Kemmerlin
processor • May 25, 2024, 2:49 PM
Requested photo of shade tag has been uploaded to claim.
Alix Mongiat
processor • Jun 6, 2024, 8:44 AM
Line 11 paid $130.47 on check 554832 on 5/22/24 and $737.89 on check 556974 on 6/5/24
Alix Mongiat
processor • Jun 6, 2024, 8:49 AM
@Ashlee O 797934 paid on 6/5/24 with check 556974 for $1,660.01
Ashlee Olsen
processor • Jun 6, 2024, 11:45 AM
Nice!

Claim Files

Print Claim 803841.pdf
pdf • Jun 6, 2024, 8:51 AM • 15,246 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9168/Print Claim 803841.pdf
Print Claim 807848.pdf
pdf • Jun 6, 2024, 8:50 AM • 14,445 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9168/Print Claim 807848.pdf
Print Claim 797934.pdf
pdf • Jun 6, 2024, 8:50 AM • 21,900 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9168/Print Claim 797934.pdf
Greeneway Stove email RO 9168.pdf
mail-artifact • Jun 4, 2024, 2:39 PM • 168,472 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9168/Greeneway Stove email RO 9168.pdf
1251511.pdf
main-pdf • May 21, 2024, 9:27 AM • 12,686 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9168/1251511.pdf
1121429.pdf
main-pdf • May 21, 2024, 7:16 AM • 12,585 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9168/1121429.pdf
1165675.pdf
main-pdf • May 21, 2024, 7:16 AM • 12,567 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9168/1165675.pdf
1120237.pdf
main-pdf • May 21, 2024, 7:15 AM • 12,846 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9168/1120237.pdf
9168.pdf
main-pdf • Apr 27, 2024, 4:06 PM • 84,776 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9168/9168.pdf