Claim explorer / evidence thread
Claim 74012
MYRV 12024 • Stephanie • Approved / Unpaid • prime-time
risk 0.00
deadline Approaching deadline
images 0
matched 7
review 23
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AI Claim Analysis
Estimated Recovery Amount
$2,250.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
23
No active evidence gaps are listed.
Deadline Status
Approaching deadline
40 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 35 • RO lines 24 • human-described photos 34 • 3C red • reconciliation reconciled • linked side comments 2
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
11
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Sep 23, 2026, 2:55 AM to Sep 24, 2026, 2:55 AM.
Indexed evidence
3 docs / 0 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
40 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/74012/WO_74012_JOB_8_2026.09.21_14.52.27.jpg
Timeline
First seen Sep 23, 2026, 2:55 AM • last seen Sep 24, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
6 indexed side comments on this claim.
Latest visible thread signal
Oct 29, 2026, 3:51 PM • dealer_or_external • We are still waiting on parts, I can work on the rest to close and split the claim
Role mix
Dealer 0 • OEM 0 • Processor 4
Decision cues
Denial signals 5 • info / missing-doc asks 0 • approval signals 7
Best move
Escalation / denial review should happen before more packet browsing.
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Claim Lines
complaint
CUSTOMER STATES BELT MOLDING LOOSE AT BOTH SIDES OF UNIT
partial-match • confidence 0.45
complaint
CUSTOMER STATES BELT MOLDING LOOSE AT BOTH SIDES OF UNIT
needs-review • confidence 0.06
cause
Staples pulled out of belt molding BLANCO O CHAPARRODE-FRIAS, Customer #: 61389
needs-review • confidence 0.32
cause
Staples pulled out of belt molding BLANCO O CHAPARRODE-FRIAS, Customer #: 61389
needs-review • confidence 0.13
correction
Im a passenger side rear behind the main slide belt rail, pulled away from the side of the unit staples pulling out On the main slide on the passenger side belt rail pulled off of the side of the unit staples pulled out The entire length of the side of the unit screws were added to the belt rail and even increments to look uniform reattaching the belt rail to the side of the unit. The silicone that had pulled away was resealed with new silicone in both areas. To be uniform, the driver side rear, and both of the smaller slides on the driver side were both screwed down and even increments with screws. That way the coach looked uniform on both sides. The job is now complete 1.00HRS
partial-match • confidence 0.36
correction
Im a passenger side rear behind the main slide belt rail, pulled away from the side of the unit staples pulling out On the main slide on the passenger side belt rail pulled off of the side of the unit staples pulled out The entire length of the side of the unit screws were added to the belt rail and even increments to look uniform reattaching the belt rail to the side of the unit. The silicone that had pulled away was resealed with new silicone in both areas. To be uniform, the driver side rear, and both of the smaller slides on the driver side were both screwed down and even increments with screws. That way the coach looked uniform on both sides. The job is now complete 1.00HRS
needs-review • confidence 0.31
complaint
CUSTOMER STATES WATER IN FRONT STORAGE COMPARTMENT (CENTER) WHEN RAINING
partial-match • confidence 0.41
complaint
CUSTOMER STATES WATER IN FRONT STORAGE COMPARTMENT (CENTER) WHEN RAINING
needs-review • confidence 0.19
cause
Customer complaint that water got in inside the compartment door in the very front during a rain storm while being parked
partial-match • confidence 0.41
cause
Customer complaint that water got in inside the compartment door in the very front during a rain storm while being parked
needs-review • confidence 0.26
correction
Conducted a thorough examination of the seal with the door open looking to see if water couldve gotten through the seal. The seal is intact no evidence of damage no evidence of water getting through the seal. Could see a couple of water droplets on either side of the door if the rain was blowing and coming in from the side, it is possible that some water got on top of the compartment. Door leaked through the foam seal and dripped down onto the door edge and possibly down into the bottom tray. Solution was to seal the top and sides of the compartment door with silicone on the frame edge silicone Page 1 of 4 © 2026 Integrated Dealer Systems *74012* was applied on both sides and across the top of the frame edge and the side of the unit. Promised Date: 25 SEP 26 W/O: 74012 The job is now complete .40HRS
matched • confidence 0.88
correction
Conducted a thorough examination of the seal with the door open looking to see if water couldve gotten through the seal. The seal is intact no evidence of damage no evidence of water getting through the seal. Could see a couple of water droplets on either side of the door if the rain was blowing and coming in from the side, it is possible that some water got on top of the compartment. Door leaked through the foam seal and dripped down onto the door edge and possibly down into the bottom tray. Solution was to seal the top and sides of the compartment door with silicone on the frame edge silicone Page 1 of 4 © 2026 Integrated Dealer Systems *74012* was applied on both sides and across the top of the frame edge and the side of the unit. Promised Date: 25 SEP 26 W/O: 74012 The job is now complete .40HRS
partial-match • confidence 0.61
complaint
CUSTOMER STATES JWRAP LOOSE AT BOTH SIDES OF UNIT
partial-match • confidence 0.42
complaint
CUSTOMER STATES JWRAP LOOSE AT BOTH SIDES OF UNIT
needs-review • confidence 0.06
cause
Missing screw and loose screw *74012*
partial-match • confidence 0.48
cause
Missing screw and loose screw *74012*
needs-review • confidence 0.10
correction
JR on the driver side front at the scene missing a screw on the bottom had to fallen out and screw at the top head backed out was loose Replace the missing screw with a screw in larger diameter tighten the screw at the top and tighten without stripping out. J WRAP is now secure job complete. .10HRS
partial-match • confidence 0.56
correction
JR on the driver side front at the scene missing a screw on the bottom had to fallen out and screw at the top head backed out was loose Replace the missing screw with a screw in larger diameter tighten the screw at the top and tighten without stripping out. J WRAP is now secure job complete. .10HRS
needs-review • confidence 0.15
complaint
CUSTOMER STATES HANDLES FOR DUMP VALVES FELL OFF WHILE IN TRANSIT
needs-review • confidence 0.32
complaint
CUSTOMER STATES HANDLES FOR DUMP VALVES FELL OFF WHILE IN TRANSIT
needs-review • confidence 0.05
cause
Missing
needs-review • confidence 0.32
cause
Missing
needs-review • confidence 0.00
correction
Found a new stem make sure it was completely tight and stem which are threaded was BLANCO O CHAPARRODE-FRIAS, Customer #: 61389 missing Found the gray tank handle itself was missing on the rear Replaced the gray tank handle with a new one made sure that it was tight Screwed the stand man until it was as tight as can possibly get The job is now complete .25HRS
partial-match • confidence 0.37
correction
Found a new stem make sure it was completely tight and stem which are threaded was BLANCO O CHAPARRODE-FRIAS, Customer #: 61389 missing Found the gray tank handle itself was missing on the rear Replaced the gray tank handle with a new one made sure that it was tight Screwed the stand man until it was as tight as can possibly get The job is now complete .25HRS
needs-review • confidence 0.06
complaint
CUSTOMER STATES MOLDING AT BOTTOM OF REFER/TABLE SLIDE SEPARATING
needs-review • confidence 0.29
complaint
CUSTOMER STATES MOLDING AT BOTTOM OF REFER/TABLE SLIDE SEPARATING
needs-review • confidence 0.13
cause
Unknown object caught on the slide ski, causing significant damage to the slide ski and pulling the metal rail on the outside off
partial-match • confidence 0.42
cause
Unknown object caught on the slide ski, causing significant damage to the slide ski and pulling the metal rail on the outside off
needs-review • confidence 0.25
correction
Customer complaint that the metal rail on the outside of the passenger side, main kitchen slide dinette slide was coming off Found that the screws had been pulled out of the side of the slide. The metal is hanging on by one screw. Examining the area found that the slide ski was severely damaged underneath, move the slide to a position to where it was visible underneath the slide to look for anything that it couldve caused the damage. Nothing was found underneath the slide in the track in the channel for the slide to sit in when fully extended that wouldve caused the damage. Remove the metal bar completely got a floor jack and a 4 x 4 raise the room up slightly on the corner Page 2 of 4 © 2026 Integrated Dealer Systems *74012* remove the slide ski Promised Date: 25 SEP 26 W/O: 74012 Cut a new slide ski to fit install the slide ski back in place, ensuring that it was completely and totally set on the bottom from front to back Reinstall the metal bar this time with larger diameter screws, and slightly longer Cleaned the top of the rail and resealed it with clear silicone Job is now complete 1.00HRS
matched • confidence 0.69
correction
Customer complaint that the metal rail on the outside of the passenger side, main kitchen slide dinette slide was coming off Found that the screws had been pulled out of the side of the slide. The metal is hanging on by one screw. Examining the area found that the slide ski was severely damaged underneath, move the slide to a position to where it was visible underneath the slide to look for anything that it couldve caused the damage. Nothing was found underneath the slide in the track in the channel for the slide to sit in when fully extended that wouldve caused the damage. Remove the metal bar completely got a floor jack and a 4 x 4 raise the room up slightly on the corner Page 2 of 4 © 2026 Integrated Dealer Systems *74012* remove the slide ski Promised Date: 25 SEP 26 W/O: 74012 Cut a new slide ski to fit install the slide ski back in place, ensuring that it was completely and totally set on the bottom from front to back Reinstall the metal bar this time with larger diameter screws, and slightly longer Cleaned the top of the rail and resealed it with clear silicone Job is now complete 1.00HRS
partial-match • confidence 0.45
complaint
CUSTOMER STATES SLIDING CABINET FELL DURIING TRANSIT AND DAMAGED TABLE
partial-match • confidence 0.53
complaint
CUSTOMER STATES SLIDING CABINET FELL DURIING TRANSIT AND DAMAGED TABLE
needs-review • confidence 0.30
cause
Pull out cabinet failed and fell out of the pocket
partial-match • confidence 0.59
cause
Pull out cabinet failed and fell out of the pocket
partial-match • confidence 0.53
correction
Customer reported the pullout cabinet similar to a spice type cabinet fell out during transit Cabinet itself is damaged and needs to be replaced The bottom right side drawer guide needs to be replaced. It is damaged beyond repair measurement 23 1/4 inches. Further examination of the cabinet found that the bottom rail was not attached to the cabinet itself, therefore providing no support or no additional support When the cabinet itself fell out, it did damage the table table measurements 24 x 86 1/4 table. Top needs to be replaced. This will require completely removing the bottom right rail from inside the cabinet, installing a new rail to the proper measurements, attaching the bottom rail to the cabinet properly connecting and installing the cabinet, verifying that the magnet latches are operational and holding the cabinet in place Will also require completely un screwing the table top from the frame setting a new table, top in place and BLANCO O CHAPARRODE-FRIAS, Customer #: 61389 reattaching Requesting 45 minutes
matched • confidence 0.87
correction
Customer reported the pullout cabinet similar to a spice type cabinet fell out during transit Cabinet itself is damaged and needs to be replaced The bottom right side drawer guide needs to be replaced. It is damaged beyond repair measurement 23 1/4 inches. Further examination of the cabinet found that the bottom rail was not attached to the cabinet itself, therefore providing no support or no additional support When the cabinet itself fell out, it did damage the table table measurements 24 x 86 1/4 table. Top needs to be replaced. This will require completely removing the bottom right rail from inside the cabinet, installing a new rail to the proper measurements, attaching the bottom rail to the cabinet properly connecting and installing the cabinet, verifying that the magnet latches are operational and holding the cabinet in place Will also require completely un screwing the table top from the frame setting a new table, top in place and BLANCO O CHAPARRODE-FRIAS, Customer #: 61389 reattaching Requesting 45 minutes
matched • confidence 0.80
complaint
CUSTOMER STATES PANEL ABOVE REAR BED LOOSE
matched • confidence 0.74
complaint
CUSTOMER STATES PANEL ABOVE REAR BED LOOSE
partial-match • confidence 0.58
cause
Not stapled in place in the proper position Found most staples did not even staple into any wood support
needs-review • confidence 0.29
cause
Not stapled in place in the proper position Found most staples did not even staple into any wood support
needs-review • confidence 0.06
correction
Paneling coming down on the bottom of the master bed overhead storage Examining the panel could see where staples did not connect with any support structure underneath, therefore falling down We nailed the entire panel all the way around to the edges where all the support structure is In order to do this, the valance and the blind had to be taken down to get to the backside, then reinstalled The job is now complete .20HRS
matched • confidence 0.67
correction
Paneling coming down on the bottom of the master bed overhead storage Examining the panel could see where staples did not connect with any support structure underneath, therefore falling down We nailed the entire panel all the way around to the edges where all the support structure is In order to do this, the valance and the blind had to be taken down to get to the backside, then reinstalled The job is now complete .20HRS
partial-match • confidence 0.38
complaint
CUSTOMER STATES REAR SHOWER LEAKS ON FLOOR (UNIT LEVEL)
needs-review • confidence 0.31
complaint
CUSTOMER STATES REAR SHOWER LEAKS ON FLOOR (UNIT LEVEL)
needs-review • confidence 0.26
cause
Water leaking from under the bottom rail
partial-match • confidence 0.50
cause
Water leaking from under the bottom rail
needs-review • confidence 0.12
correction
Customer complaint that while the unit is level and using the shower water was running out onto the floor Examination of the shower found that the bottom rail was sealed on the inside, however was not sealed on the outside. There was a gap between the bottom rail and the side rail, so if water was running on the shower doors and running into the rail, there was nothing to prevent it from running out from under the rail to the outside of the shower since there was no sealant on the outside of the bottom rail. Use clear silicone to seal the outside of the rail to prevent water from leaking into the floor or onto the floor *74012* from the inside. The job is now complete. .25HRS
matched • confidence 0.75
correction
Customer complaint that while the unit is level and using the shower water was running out onto the floor Examination of the shower found that the bottom rail was sealed on the inside, however was not sealed on the outside. There was a gap between the bottom rail and the side rail, so if water was running on the shower doors and running into the rail, there was nothing to prevent it from running out from under the rail to the outside of the shower since there was no sealant on the outside of the bottom rail. Use clear silicone to seal the outside of the rail to prevent water from leaking into the floor or onto the floor *74012* from the inside. The job is now complete. .25HRS
partial-match • confidence 0.56
Evidence Thread
Stephanie Kendziorski
processor • Sep 23, 2026, 9:18 AM
Submitted PA 2816852
Stephanie Kendziorski
processor • Sep 23, 2026, 11:59 AM
@Brian P Jobs 1, 3, 5, 7, 8 will have shop supplies. Job 6 may as well if you're not able to reuse any of the fasteners from the cabinet/table top.
Job 1 approved .3 - The time requested is excessive for this repair, time adjusted. We do not use staples to secure the exterior molding. NVCB .30 to secure the loose molding.
Job 2 denied - Denied, we do not use silicone to seal the tops of the compartment door. The dealer was not able to duplicate the complaint. This is not a warranty issue
Job 3 - approved .1
Job 4 denied - Denied, the retail owner is responsible for making sure the unit is ready for transit. This is not a manufactures issue
Job 5 approved 1.0
Job 6 (cabinet) - approved 1.0
Job 6 (table top) - approved .5
Job 7 - approved .2
Job 8 - approved .2
Brian Parrott
dealer_or_external • Sep 23, 2026, 12:44 PM
Can you resubmit job 4. The handles and extension rods should not be falling off, especially when just bought in May.
Stephanie Kendziorski
processor • Sep 23, 2026, 2:53 PM
Hey Brian. I emailed Dennis Plank and unfortunately, he is sticking with his decision to keep it denied, he again reiterated that it is the customers responsibility to make sure it is road ready and that too much time has passed for it to be a warranty issue.
Stephanie Kendziorski
processor • Oct 29, 2026, 3:05 PM
Hey @Brian P, is this one complete? Did you get the parts in for job 4 and 6? The rest of the lines look like they could be complete - reseal, resecure type jobs. @Sarah C @Jeff M
Brian Parrott
dealer_or_external • Oct 29, 2026, 3:51 PM
We are still waiting on parts, I can work on the rest to close and split the claim
Claim Files
74012.pdf
main-pdf • Sep 22, 2026, 2:46 PM • 323,389 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/74012/74012.pdf
74012.pdf
main-pdf • Sep 22, 2026, 2:46 PM • 323,389 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/74012/74012.pdf
74012.pdf
main-pdf • Sep 22, 2026, 2:46 PM • 323,389 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/74012/74012.pdf