Claim Detail

CUSTOMER STATES THE TPMS RANDOMLY SHOWS INCORRECTLY READINGS AFTER TRAVELING 100MILES

partial-match • confidence 0.35

CUSTOMER STATES THE TPMS RANDOMLY SHOWS INCORRECTLY READINGS AFTER TRAVELING 100MILES

partial-match • confidence 0.35

SUBLET Subtotal for Job #3: 0.00 Job #4 - Warranty COMPLAINT: CUSTOMER STATES THE ENGINE LIGHT IS ON. SEND TO FREIGHTLINER OIL CHANGE IN ENGINE AND GENERATOR. CAUSE: SUBLET Page 1 of 4 © 2026 Integrated Dealer Systems *73831* Promised Date: 30 SEP 26 W/O: 73831 Subtotal for Job #4: 0.00 Job #5 - Warranty COMPLAINT: CUSTOMER STATES THE ENTRY DOOR HANDLE LOOSE CAUSE: Loose

partial-match • confidence 0.49

SUBLET Subtotal for Job #3: 0.00 Job #4 - Warranty COMPLAINT: CUSTOMER STATES THE ENGINE LIGHT IS ON. SEND TO FREIGHTLINER OIL CHANGE IN ENGINE AND GENERATOR. CAUSE: SUBLET Page 1 of 4 © 2026 Integrated Dealer Systems *73831* Promised Date: 30 SEP 26 W/O: 73831 Subtotal for Job #4: 0.00 Job #5 - Warranty COMPLAINT: CUSTOMER STATES THE ENTRY DOOR HANDLE LOOSE CAUSE: Loose

partial-match • confidence 0.64

SUBLET Subtotal for Job #3: 0.00 Job #4 - Warranty COMPLAINT: CUSTOMER STATES THE ENGINE LIGHT IS ON. SEND TO FREIGHTLINER OIL CHANGE IN ENGINE AND GENERATOR. CAUSE: SUBLET Page 1 of 4 © 2026 Integrated Dealer Systems *73831* Promised Date: 30 SEP 26 W/O: 73831 Subtotal for Job #4: 0.00 Job #5 - Warranty COMPLAINT: CUSTOMER STATES THE ENTRY DOOR HANDLE LOOSE CAUSE: Loose

partial-match • confidence 0.64

Cleaned and lubricated all jack legs and seals. Tested on retract after cleaning. Leveling system retracts normally. Completed Page 2 of 4 © 2026 Integrated Dealer Systems *73831* Promised Date: 30 SEP 26 W/O: 73831

partial-match • confidence 0.40

Cleaned and lubricated all jack legs and seals. Tested on retract after cleaning. Leveling system retracts normally. Completed Page 2 of 4 © 2026 Integrated Dealer Systems *73831* Promised Date: 30 SEP 26 W/O: 73831

partial-match • confidence 0.42

Cleaned and lubricated all jack legs and seals. Tested on retract after cleaning. Leveling system retracts normally. Completed Page 2 of 4 © 2026 Integrated Dealer Systems *73831* Promised Date: 30 SEP 26 W/O: 73831

partial-match • confidence 0.42

processor • Aug 13, 2026, 2:00 PM

approved job 2 .5 job 5 .3 job 7 1 job 10 .5 job 11 denied-this unit is 4+months beyond warranty

processor • Aug 25, 2026, 1:51 PM

Submitted line for front AC for PA

processor • Aug 26, 2026, 3:34 PM

@Brian P Please see the email I sent you with the form from Coleman to proceed further.

processor • Sep 28, 2026, 10:25 AM

This is now with the vendor, hopefully will have an update soon.

processor • Oct 8, 2026, 5:19 PM

@Brian P Job 11 - approved to replace 1 AC unit at 2.5 hours and credit of AC. Will need a picture of the data tag removed front current unit and stuck to a blank piece of paper to send with claim. 90 DAY RETURN POLICY NOTE: ALL RETURNS AND WARRANTY CLAIMS MUST BE RECEIVED WITHIN 90 DAYS OF WARRANTY AUTHORIZATION DATE TO BE ELIGIBLE FOR REIMBURSEMENT. CLAIMS RECEIVED AFTER 90 DAYS WILL BE DENIED. DESCRIPTION : NOTE: CLAIM SUBMITTED BY NEWMAR. WE AUTHORIZE 2.5HR LABOR AND CREDIT OF AC DUE TO NOT COOLING. 3.0AMPS@89, 4 SPLIT. SCRAP IN FIELD - SCRAPE DATA TAG(S) OFF UNIT - APPLY TO A BLANK PIECE OF PAPER AND EMAIL THEM TO US ALONG WITH YOUR CLAIM. PHOTOS ARE ACCEPTED; HOWEVER, THE PHOTOS MUST SHOW THE TAG(S) REMOVED FROM THE APPLIANCE. BE SURE TO KEEP A COPY OF THE DATA TAG(S) FOR YOUR RECORDS SHOULD THEY BE NEEDED FOR ANY FURTHER PROCESSING.

processor • Oct 20, 2026, 10:47 PM

TESTING AND LEARNING — Testing/Learning claim 73831. Reviewed all six pages across the RO/PA/approval, 28 photos and all three PDF discussions. The initial A/C denial is no longer the whole story: the later approval permits ONE replacement A/C, 2.5 hours and unit credit. It does not approve the RO's combined 6-hour request or all three units' recommended work. The specific outstanding reimbursement evidence is the failed unit's data tag REMOVED and placed on blank paper, plus actual replacement/completion and final claim documentation. Existing photos show tags still on the appliance, so they do not satisfy the later scrap-in-field instruction. Preserve the removed-tag proof and copy; the authorization says the claim must be received within 90 days of its authorization date. Confirm that date and receipt deadline now. Do not replace this specific evidence requirement with a generic request to ship the old A/C back. Jobs 2, 5, 7, 9 and 10 already have completed corrections/tests in the RO. The sidebar approves jobs 2/5/7/10 at .5/.3/1.0/.5 hour. Reconcile actual labor and portal mapping before submission: the portal lists an axle-upgrade description and bed-slide adjustment, while the RO describes a generator tray and interior sliding doors. Confirm the correct job/code association rather than assuming the rows match. Establish submission status and completion dates for eligible finished lines; separate Freightliner sublet invoices/payer responsibilities for jobs 3/4/8, the no-fault-found noise line, maintenance and external damage work. Learning: follow the latest vendor decision, capture scrap/tag evidence during replacement, and keep approved finished work moving while other payers or repairs remain open. The packet does not establish payment, and the original denial should not be reported as an unresolved total A/C rejection. @Chris B @Heidi H @Tricia H