Claim Detail

During the PDI the LP test was conducted lock on pressure lock off pressure operating pressure. Were all correct within range drop test at the two minute. Mark would drop 1 inch on the water column to 7 x 3 minutes. It was just below seven turned everything off turned everything back on restarted the drop test the exact same thing happened again made sure everything was off double checked the water heater the furnace and the stove, both the cooktop and the oven made sure all of them were turned off, started the drop test again by the two minute mark the exact same thing happened again. Turn the propane on full pressure started at the tanks work my way from the top of the tanks through the pigtails through my test block the main LP line follow the LP line all the way through the entire frame all connections testing every single connection from front to back found no leaks went inside. Removed an access panel to gain access to the backside of the water heater tested the connection at the water heater with the soap no leaks detected, tested the backside of the furnace no leaks detected however, access to the backside of these stove would require extensive removal and un screwing to get to the actual connection which was not done. *1000* Remove the test block, reconnected the main propane line to the tanks went back inside turned on the cooktop with the top burners turned on the oven and let them run for an extended period of time turned on the furnace to the highest temperature setting on the thermostat, let it run for an extended period of time turned on the water heater with city water hooked up and ran the water heater again for an extended period of time, one by one turned to each of the appliances back off, starting with the oven and the cooktop then the furnace then the water heater turned the water off, went back reconnected the test block to the propane system connected on the manometer retested the entire system for lock on lock off and operating pressure. They were all correct and within proper ranges conducted another drop test. There was no change at eight on the water column at three minutes. I continued to drop test to five minutes and there was no change. It held eight on the water column for a total of five minutes. What was found is leak through on the appliances that was causing a fail. Drop test the appliances. Needed to be run for an extended period of time. Allowing the seals and seats to properly activate and works properly. REQUESTING 1.50

partial-match • confidence 0.47

BLACK TANKS NOT READING

partial-match • confidence 0.37

No water flow *73629-1* Page 1 of 4 © 2026 Integrated Dealer Systems Promised Date: 22 JUL 26 W/O: 73629-1

partial-match • confidence 0.59

During the PDI was found the middle black tank flush had no flow at all Located the vacuum breaker under the sink in the middle bathroom, began checking it discovered the waterlines were plumbed backwards In order to change the plumbing on the vacuum breaker to zip ties had to be cut and access panel removed taking out four screws And screwing the waterlines from the vacuum breaker, cutting the text, cramp connectors and switching the connectors between the two lines cramping the lines When removing the vacuum breaker and setting it down on the floor, all the

partial-match • confidence 0.63

DOOR GUIDE PULLED APART

partial-match • confidence 0.45

Loosen the two tension screws Press the guide back into the wall mount Tighten the tension screws and engaged the distance so that the door would not rub on the bottom door guide Tighten detention screws Tested the door for proper operation. The door is working correctly. Requesting 15 minutes

partial-match • confidence 0.45

LEAK IN THE BATHROOM

partial-match • confidence 0.42

Water leaking from the top from the vacuum breaker

partial-match • confidence 0.42

During the PDI running water through the rear bathroom toilet found that there was water on the floor at the back of the toilet could see water running down the backside of the bowl further examination found water coming out of the top of the vacuum breaker and leaking down onto the floor Recommend replacement of the vacuum breaker would request 30 minutes

partial-match • confidence 0.48

the the swing arm for the TV had twisted during transport The swing arm system that is attached to the wall on the TV does not appear to be sturdy enough to support the size of a TV. The TV even in the fully closed position is not stable will wobble and possibly bend the swing arms another time Was able to straighten the swing arm so that the TV sits square in the pocket Recommend replacing the full swing arm for the TV or the mounting system for the TV with something that is larger and more secure and able to withstand more of the weight of a TV of the size photographs attached of the backside INC., MYERS "RV" CENTER, Customer #: 1000 The TV is a 65 inch in order to replace the TV mounting system, the TV will have to be disconnected from cable power would have to be unbolted from the back of the TV. The TV set aside in a safe place the mounting system and screw from the wall new mounting system assembled attached to the TV and attached to the wall would request one hour

partial-match • confidence 0.40

dealer_or_external • Jul 21, 2026, 3:54 PM

@Jeannette B

processor • Jul 22, 2026, 11:34 AM

Submitted PA 2751573

processor • Jul 22, 2026, 1:16 PM

@Jeannette B Job 1 - FR wants to know if you have pictures from the "extensive" testing done. Job 2 - If the tank monitors are not reading, have you filled up the black tanks through the toilets? There is no way that it would take more than an hour to test, diagnose and repair the black tank flush system. Need additional pictures during testing. Underbelly opened and following the flush lines to the sprayers etc Job 3 approved .1 Job 4 - need picture showing the leak and where it is coming from. I double checked the pics, and I can't see water coming from anywhere. Job 5 - approved .5 - only authorized to repair existing mount. Do not replace! Job 6 - approved .05 - excessive labor

dealer_or_external • Jul 22, 2026, 4:29 PM

@Stephanie K Tim does not have additional pictures but after many of hours of testing he spoke with Andera with Forest River and was told they had a bad batch of sensors and they need to be replaced

dealer_or_external • Jul 22, 2026, 4:32 PM

@Stephanie K I was just informed this is a totally different issue. Tim did not talk with Andera on this. But he still does not have additional pictures than what Jessica uploaded yesterday

processor • Jul 23, 2026, 10:16 AM

OK, thanks. What about the information needed for the other lines?

dealer_or_external • Jul 23, 2026, 10:37 AM

@Stephanie K Tim and Chris are both asking if FR reads the correction. Says what needs to be done is in the correction and why

dealer_or_external • Jul 23, 2026, 10:44 AM

@Stephanie K For job 4. He has pictures showing water leaking on the floor and water coming out of the top of the valve. It needs to be blown up, if they cannot see the water.

processor • Jul 27, 2026, 10:14 AM

@Jeannette B I still need the information for job 2 - If the tank monitors are not reading, have you filled up the black tanks through the toilets? There is no way that it would take more than an hour to test, diagnose and repair the black tank flush system. Need additional pictures during testing. Underbelly opened and following the flush lines to the sprayers etc Job 1 is approved for .5 - note from FR: Excessive labor requested to perform drop tests and burn off of appliances trying to determine the failure of drop test. No pictures during procedures to justify the labor requested. Reduced to a reasonable amount Job 3 - approved .1 Job 4 approved .5 Job 5 approved .5 Job 6 approved .05

processor • Jul 30, 2026, 11:45 AM

Hey Jeannette. I'm not sure if maybe this is the one you were thinking of where you mentioned a labor breakdown. This one isn't specifically asking for a labor breakdown, but FR is not in agreement with the labor requested. Sarah had mentioned that the complaint had been changed from "black tank flush inop" to "black tanks not reading." If it is indeed the black tank flush not working properly, I can try to get that corrected to see if some of the things needed by FR drop off.

dealer_or_external • Aug 5, 2026, 11:46 AM

@Jeannette B @Brian P update?

processor • Aug 13, 2026, 2:13 PM

Hey! This one is still waiting feedback for job 2: 07/22/2026cfendt@forestriverinc.comIf the tank monitors are not reading, have you filled up the black tanks through the toilets? There is no way that it would take more than an hour to test, diagnose and repair the black tank flush system. Need additional pictures during testing. Underbelly opened and following the flush lines to the sprayers etc

processor • Aug 17, 2026, 10:55 AM

@Sarah C @Jeannette B On this one, do you want me to change the complaint to the black tank flush is inop? There is feedback waiting on this line under the complaint I have that the black tanks are not reading, but if that is not the actual problem, the feedback may not be needed or could be different. I asked Jeanette the last time I talked with her, but she needed to check, and then I went on vacation.

processor • Aug 19, 2026, 10:12 AM

What are we thinking on this one? The feedback was requested July 22nd and I have not been able to answer his question. I'm surprised it has not automatically denied yet, but I am worried that it will soon. His question is below, however, if it's a matter of the concern being incorrect and it should have stated "black tank flush is inop" instead of "black tanks are not reading" I can let him know and see if that changes what is being requested. Question from FR: If the tank monitors are not reading, have you filled up the black tanks through the toilets? There is no way that it would take more than an hour to test, diagnose and repair the black tank flush system. Need additional pictures during testing. Underbelly opened and following the flush lines to the sprayers etc @Jeff M

dealer_or_external • Aug 19, 2026, 1:52 PM

@Stephanie K I gave this WO to Tim for clarification. I will let you know as soon as I receive it back

dealer_or_external • Aug 19, 2026, 3:26 PM

@Stephanie K Per Tim it's the Black Tank Flush Valve

processor • Aug 19, 2026, 3:33 PM

Ok, thank you. I've updated this one and will let you know. I'm not sure if the feedback request will change.

dealer_or_external • Aug 19, 2026, 3:33 PM

*

processor • Aug 19, 2026, 3:48 PM

Do you know if any of the tech's did actually call Forest River to explain this situation on this one? The gentleman reviewing the claim on FR's side is getting a bit fiesty about it.

processor • Aug 20, 2026, 11:30 AM

@Jeannette B For line 2 - please make sure the technician takes a photo of the debris. It is needed before they will pay the 5.5 hours approved. Job 1 approved .5 - note from FR - Excessive labor requested to perform drop tests and burn off of appliances trying to determine the failure of drop test. No pictures during procedures to justify the labor requested. Reduced to a reasonable amount Job 2 approved 5.5 - The time requested is excessive for this repair, time adjusted. We are requiring pictures of the debris that is blocking the line to be attached to this claim before it will pay out. NVCB 5.50 to diag, R&R the vacuum break and remove the debris from the drain lines. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp. Job 3 approved .1 - note from FR - Excessive labor requested. Reduced to flat rate to repair door bottom guide. Job 4 approved .5 Job 5 approved .5 - Excessive labor to bend and straighten existing TV bracket/ mount. Reduced to a reasonable amount. NOT replacing tv mount. This is the standard TV bracket for this size TV Job 6 approved .05 - note from FR: Excessive labor requested. Reduced to a reasonable amount

dealer_or_external • Aug 20, 2026, 6:02 PM

@Stephanie K I will get with Tim in the morning

processor • Aug 20, 2026, 7:04 PM

@Jeannette Britton no need now, its been approved:)