Claim explorer / evidence thread
Claim 73542
MYRV 12024 • Stephanie • OEM Review • prime-time
risk 0.00
deadline Approaching deadline
images 0
matched 0
gaps 12
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
135d elapsed • 0d remaining
Analyzed
Completed stage
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Awaiting OEM
Completed stage
135d elapsed • 0d remaining
Auto-Approved
Completed stage
135d elapsed • 0d remaining
Payment Due
Approaching deadline
135d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
135d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$3,000.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
12
No active evidence gaps are listed.
Deadline Status
Approaching deadline
135 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 9 • RO lines 12 • human-described photos 0 • 3C red • reconciliation reconciled • linked side comments 3
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
17
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 19, 2026, 2:56 AM to Oct 31, 2026, 2:54 AM.
Indexed evidence
7 docs / 9 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
135 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73542/73542F.pdf
Timeline
First seen Jun 19, 2026, 2:56 AM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Oct 30, 2026, 12:50 PM • processor • Submitted for payment
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 5 • info / missing-doc asks 8 • approval signals 7
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Work missing-doc or reply asks first from the thread.
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Images
document-photo
Visible warranty evidence for case 73542 / job 3:
- **Damage shown:** Small white scratch/gouge or paint chip on a glossy black exterior panel, just left of a blue circular marker sticker. No large crack or deformation visible.
- **Components visible:** RV exterior wall/panel area with white upper section, black glossy trim/panel, horizontal black frame/rail with a visible screw, textured lower light-colored panel, and a lower black plastic/trim piece with a small recessed opening.
- **Labels/t
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
Claim Lines
complaint
CUSTOMER STATES WATER LEAK, PASS. SIDE, UNDER UNIT BETWEEN THE WATER HEATER & MARKER LIGHT - COMING OUT OF SOME WIRES STOW, DIANA Customer #: 60169
gap • confidence 0.00
cause
Water leak near the water heater
gap • confidence 0.00
correction
Customer stated can see water coming out of a 12 V electric line underneath the unit. Contacted the customer to get more information stated when connected to city water after a period of time they would begin to see water dripping out of this line however if they turn the water off it would stop almost immediately, but if they turn the water back on, it would take a period of time before it would start leaking again. Gained access in the basement to access panel that gets behind the water heater to the remaining portion of the water lines most of the water lines for this unit are all within this area for the kitchen for the bathroom for the shower and for the water heater. Inspected the waterlines didnt see any visible evidence of a leak. Connected to the unit to city water, bleed the waterlines to ensure that the air was out of the lines and out of the water heater lines. Inspected the waterlines again under pressure didnt see any evidence of leak. Left the unit hooked up for over four hours. Checked again through the access panel did not see any *60169* evidence of water Leaking was able to trace the electric line that they were discussing which is right next to the water heater. Going to leave the unit under pressure overnight and reinspect again. After almost 24 hours of being under pressure on city water no leak has been detected . Checked under the unit no moisture found Checked in the basement behind the access panel no leak found Examined the area in basement around the water heater and where the 12v wire comes through the floor and could find evidence of a water leak . Retested the water system this time turn the propane on turn the water heater on which is an on-demand water heater ran hot water through the bathroom faucet. The shower and the kitchen sink ran cold water through the shower bathroom faucet shower toilet. Got back into the basement, pulled on the waterlines again look at the waterlines for any evidence of leaking could not find any evidence of leaking on any other waterlines no evidence of leaking on the back of the water heater no evidence of leak inside the water heater after cycling the water heater. Reattach the access panel in the basement turn the propane off turn the water heater off close the unit up unable to to replicate the water leak from the customer complaint. Did inspect underneath the cabinets for evidence of water leak from the bathroom sink rear of the toilet and underneath the kitchen faucet found no evidence of water leaking on those lines. Service advisor is going to follow up with the customer and inquire if they are using a pressure regulator or not job is complete.. Requesting full-time invested into this job approximately two hours and 15 minutes
gap • confidence 0.00
complaint
CUSTOMER STATES BUBBLE ON TOP BLACK STRIP DECAL TO THE LEFT OF BEDROOM WINDOW, PASS SIDE
gap • confidence 0.00
cause
Large bubble in decal
gap • confidence 0.00
correction
Used a fine needle poked a couple of holes in the decal bubble. Tried to smooth the bubble out however, the decal has stretched and will no longer light flat. Recommend replacement of the decal
gap • confidence 0.00
complaint
CUSTOMER STATES BUBBLE THAT HAS POPPED ON BLACK STRIP ABOVE TIRES ON PASS. SIDE
gap • confidence 0.00
cause
Decal has a hole in it
gap • confidence 0.00
correction
Recommend the removal and replacement of the decal will be the decal on the passenger side that goes from the entry door forward to approximately the center of the fender skirt Will request
gap • confidence 0.00
complaint
CUSTOMER STATES BUBBLE ABOVE TIRE
gap • confidence 0.00
cause
Bubbled
gap • confidence 0.00
correction
Decal bubbles upon removal. There was an excessive amount of adhesive still on the side of the unit. Some of it had hardened and needed to be scraped more extensively in order to be able to install the new decal. New decal installed. This job is now complete. Page 2 of 4 © 2026 Integrated Dealer Systems *73542* Promised Date: 30 OCT 26 W/O: 73542
gap • confidence 0.00
Evidence Thread
Jeannette Britton
dealer_or_external • Jun 18, 2026, 5:41 PM
@Stephanie K Just letting you know Tim did already try to pop and smooth but since the bubble was so big by the window is wrinkled and tore a bit.
Stephanie Kendziorski
processor • Jun 18, 2026, 9:31 PM
Submitted PA 2715671
Stephanie Kendziorski
processor • Jun 19, 2026, 9:08 AM
@Jeannette B Job 2 approved .5
Job 3 approved .5
Jeannette Britton
dealer_or_external • Jul 29, 2026, 11:34 AM
Good morning. This customer is out of town till November and called to let me now she has another bubble in another decal. They were originally going to try bringing in before they left but was unable to. I have requested she send the picture and hoping the new decal will also be covered.
Stephanie Kendziorski
processor • Jul 29, 2026, 2:08 PM
Hey @Jeannette B FR did approve the third decal for .5 hours. I attached the approval here in DropBox.
iClaims AI
processor • Oct 20, 2026, 11:38 PM
TESTING AND LEARNING — Testing/Learning claim review: RO 73542, PA 2715671.
The attached approval resolves the third-decal question: all three decal replacements are authorized at .5 hour each, totaling $285 labor at $190/hour. The July 29 addition explicitly records the expired warranty and the customer's travel until November, so the third decal should not be treated as still awaiting coverage. The earlier attempt to pop and smooth the first bubble was already unsuccessful.
Payment readiness: coordinate the customer's November return and confirm the correct three decals are available. After replacement, document each location and completion, and reconcile the final work order to the three PA lines. The original RO has only two warranty decal jobs, so the added third decal needs an unambiguous final line reference. Approval is not evidence that the repairs are finished or paid.
The internal water-leak diagnosis is separate: the RO records prolonged pressure and hot/cold testing without reproducing the leak. Its requested diagnostic time is not part of this decal approval.
Learning: preserve written approval of later-added defects, track customer availability and parts, and map every authorized line to the final repair record before submission. @Chris B @Heidi H @Tricia H
Stephanie Kendziorski
processor • Oct 26, 2026, 11:48 AM
@Jeannette B Just a reminder on this one to send me the pic, let me know how much time and the 3 C's so I can get that fourth decal in. Thanks!
Jeannette Britton
dealer_or_external • Oct 26, 2026, 5:48 PM
@Stephanie K I just uploaded the additional picture. I believe you already got the 2nd decal approved above the tire the new one is to the left of the door.
Stephanie Kendziorski
processor • Oct 27, 2026, 9:18 AM
@Jeannette B Unfortunately, the 4th decal is denied. See note from FR below. I did check the other claim Dennis mentioned, and I do not see that this decal was done. I think the bigger issue is that it is now out of warranty.
Denied, you were paid on claim #2534696 for 3 hours to R&R bubbled decals. You have been authorized for the decals in labor lines 1-3 in this claim. We do not warranty your work. This unit is outside the warranty period. This unit is no longer in warranty. Denied, Forest River respectfully denies warranty and goodwill participation in this repair to this unit. Dp
Stephanie Kendziorski
processor • Oct 29, 2026, 2:55 PM
@Jeannette B Just checking in - since FR denied the 4th decal, is everything else on this work order now complete?
Jeannette Britton
dealer_or_external • Oct 29, 2026, 6:38 PM
@Stephanie K WO is now complete. I am showing 3 decals approved. I put the 4th one on the WO but I am listing it as denied by Warranty.
Stephanie Kendziorski
processor • Oct 30, 2026, 12:50 PM
Submitted for payment
Claim Files
Approval.pdf
main-pdf • Jul 29, 2026, 2:07 PM • 24,413 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73542/Approval.pdf
Approval.pdf
main-pdf • Jun 19, 2026, 9:08 AM • 22,213 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73542/Approval.pdf
73542.pdf
main-pdf • Jun 18, 2026, 5:20 PM • 316,659 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73542/73542.pdf
73542.pdf
main-pdf • Jun 18, 2026, 5:20 PM • 316,659 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73542/73542.pdf
73542.pdf
main-pdf • Jun 18, 2026, 5:20 PM • 316,659 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73542/73542.pdf
73542.pdf
main-pdf • Jun 18, 2026, 5:20 PM • 316,659 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73542/73542.pdf
73542.pdf
main-pdf • Jun 18, 2026, 5:20 PM • 316,659 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73542/73542.pdf