Claim Detail

dealer_or_external • Apr 8, 2026, 6:44 PM

@Stephanie K Customer has brought unit in before for the leak but at that time the tech was not able to locate it. The tech that looked at it this time found the problem. :)

processor • Apr 9, 2026, 9:49 AM

@Jeannette B JOb 5 - can you send me the model and serial number for the stove?

processor • Apr 9, 2026, 9:49 AM

Draft 2636079

dealer_or_external • Apr 9, 2026, 10:03 AM

@Stephanie K I have requested the tech get it. If I do not have it by 11:00 I will get it and send it over

processor • Apr 9, 2026, 10:06 AM

Thank you!

dealer_or_external • Apr 9, 2026, 10:51 AM

@Stephanie K Pictures just got uploaded. Let me know if they will work or if I need to get better ones

processor • Apr 9, 2026, 11:08 AM

I can read them, they'll be fine! Thank you!

processor • Apr 9, 2026, 11:08 AM

Submitted PA 2636079

processor • Apr 9, 2026, 5:47 PM

Job 1 approved 1.0 Job 2 approved .35 Job 3 approved .15 Job 4 approved .5 Job 5 approved .5 @Jeannette B

dealer_or_external • Apr 9, 2026, 6:28 PM

@Stephanie K Thank you.

dealer_or_external • Apr 18, 2026, 3:31 PM

@Stephanie K For job #1 the tech found additional issues - this is what he found: Filled up black tank all the way until standing water in toilet. filling up gray tank currently to check for leaks. Determined that shower is leaking at the drain underneath the shower .Upon taking it to be dumped a bunch of water built up on the under belly padding from the leaking shower.Directly in the spot that the customer stated.need one hour to repair . 4/14/26-I went to go and replace the plumbers putty around the shower drain when I removed it I noticed that somebody have used decor to seal it up. After I cleaned it up around the drain, noticed a notch thats around the drain circle ..see picture.going to rebuild to the best of my ability, so customer can use unit .recommend shower pan be replaced it will eventually leak. I got the shower drain to stop leaking but noticed when the shower is shooting to the back wall it drips from the back of the panel in between the wall in the pan underneath. Further recommending for pan replacement.. The drain will need to be removed, the shower curtain strips will need to be removed the enclosure will need to be removed, the plumbing for the shower handles that leads to the showerhead will need to be removed. In the pictures there are some measurements and potentially the tag model number. Requesting 5 hours to remove all items, fix and reinstall. I uploaded the additional pictures

processor • Apr 22, 2026, 9:11 AM

Emailed FR again. First time was 4/20. Have not heard anything yet. I CC'd you on the email again.

processor • Apr 23, 2026, 10:15 AM

Have not heard back from FR (JNEWMAN), emailed Richard to see if he could take a look at it.

processor • Apr 24, 2026, 8:54 AM

Hey Jeannette, I wanted to make sure you saw the email Joelianna sent yesterday. They are requesting a labor breakdown for each step needed for the repair. This was her response. At your earliest convenience, please provide a detailed breakdown of the additional five hours you are requesting so we can move forward with the review.Additionally, please note that we are requesting a step‑by‑step outline of the anticipated repair process, including the estimated time required for each step.Thank you.

dealer_or_external • Apr 24, 2026, 10:10 AM

@Stephanie K I did receive the email. When the tech gets in this morning I will get with him.

processor • Apr 28, 2026, 3:01 PM

Just a reminder on this one, I still need the labor breakdown.

processor • May 6, 2026, 1:58 PM

Just a reminder on this, I still need the labor breakdown.

dealer_or_external • May 6, 2026, 2:25 PM

@Stephanie K This is what the tech did said for the breakdown: Filled up black tank all the way until standing water in toilet. filling up gray tank currently to check for leaks. Determined that shower is leaking at the drain underneath the shower .Upon taking it to be dumped a bunch of water built up on the under belly padding from the leaking shower.Directly in the spot that the customer stated.need one hour to repair . 4/14/26-I went to go and replace the plumbers putty around the shower drain when I removed it I noticed that somebody have used decor to seal it up. After I cleaned it up around the drain i noticed a notch thats around the drain circle ..see picture.going to rebuild to the best of my ability, so customer can use unit .recommend in shower pan be replaced it will eventually leak. I got the shower drain to stop leaking but noticed when the shower is shooting to the back wall it drips from the back of the panel in between the wall in the pan underneath.Further recommending for pan replacement.. The drain will need to be removed .The shower curtain strips will need to be removed the enclosure will need to be removed,The plumbing for the shower handles that leads to the showerhead will need to be removed.In the pictures there are some measurements and potentially the tag model number. Requesting 4 hours for install 5/1/26 Remove showerhead and hose and shower valve assembly 1.0 Removed shower curtian slide holder .10 Need to pop all the rivets out of the shower walls .50 Need to remove drain assembly underneath shower pan .20 Need to remove the shower enclosure completely out of the bathroom with very limited space.50 Need to remove attachment points around shower pan .50 Need to install new pan and secure two new attachment points .50 Need to Install P-trap and correctly attach all plumbing points .50 Need to bring back in the shower enclosure and position and attach correctly .50 Need to re-install shower curtain rod .15 Need to reconnect shower valve and handle system and verify plumbing integrity 1.0 Will need to caulk and seal the enclosure to manufacturer specifications .50 Will need to perform drop test to ensure no leaks. .20.

processor • May 6, 2026, 2:36 PM

Thank you. I emailed it over to her and made sure to mention that it increased the time to 6.15 hours instead of the original 5 that we did request. I CCd you on it.

dealer_or_external • May 6, 2026, 2:42 PM

Thank you

processor • May 7, 2026, 9:07 AM

Hey Jeannette, I forwarded you the email from Andrea, but also wanted to put the notation here. She is only willing to approved 4.0 hours for this repair. Thank you very much for the detailed breakdown. I really appreciate it! I compared the breakdown to our flat rate manual and I can authorize 4.0hrs but I don’t think I can authorize much more than that. I came up with 3.45 but am rounding up to allow more time. Please see the break down below. Her breakdown is below.   R&I Shower Faucet - .40 R&I Shower door track - .25 R&I Rivets - .50 R&I Shower drain -.20 R&I Shower surround – 1.0 R&I Shower pan – 1.0 R&I P-trap - .40 R&R Seal -.20 Total – 3.45hrs – authorized hours = 4.0

processor • May 7, 2026, 1:07 PM

Job 1 now approved for 4.0 hours, updated copy of PA attached. All other jobs remain approved at above listed times.

processor • Jun 1, 2026, 9:19 AM

@Rhianna S Can you send the invoice for part 06-0450 on line 4? Thank you! @Jeannette B

processor • Jun 1, 2026, 9:25 AM

@Jeannette B Job 6 was added after we got PA for this work order. Is this a duplicate line? There is no time. You also have the shower pan billed twice, but I can only find one invoice for it. Please advise.

dealer_or_external • Jun 1, 2026, 10:45 AM

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dealer_or_external • Jun 3, 2026, 10:30 AM

@Stephanie K Good morning. OMG, I honestly don't know what happened there. Both Ree and I checked it prior to me finalizing it. Job 6 was a part of Job #1 but I thought you and I talked about putting it as a separate line. The labor times should add up, but then again I don't know how the pan got billed twice.

processor • Jun 3, 2026, 1:45 PM

Ok, I just did not submit the additional shower pan. The clips, shower pan and the tape will all be on line 1.

dealer_or_external • Jun 10, 2026, 4:23 PM

Thank you!

processor • Jun 18, 2026, 1:20 PM

@Jeannette B Regulator needs to be returned

dealer_or_external • Jun 18, 2026, 2:45 PM

@Stephanie K I will check with the tech when he gets back from lunch to verify he still has it

processor • Jun 22, 2026, 11:37 AM

@Brian P Hey Brian, on this one Jeannette was going to check with the tech to see if he had the regulator so it could be sent back. I haven't heard anything and that was a couple days ago, and Jeannette is off today. Would you be willing to see if the regulator is able to be returned, and if so, send me the tracking number if it can go out?

dealer_or_external • Jun 22, 2026, 2:44 PM

She was looking for it. Let me see if I can try to find it

processor • Jun 23, 2026, 10:54 AM

@Jeannette B Any luck finding the regulator?

dealer_or_external • Jun 23, 2026, 12:59 PM

@Stephanie K I believe the tech located it. I'm going to create the shipping label and hope it's the correct one.

processor • Jun 24, 2026, 9:32 AM

Ok, can you send me the tracking number?

dealer_or_external • Jun 24, 2026, 11:03 AM

@Stephanie K I just uploaded the shipping label. It should go out today

processor • Jul 1, 2026, 10:08 AM

Paid $1260.19 check 3185243 6/30/2026

processor • Jul 1, 2026, 10:12 AM

FR adjusted regulator pricing to $34.60

processor • Jul 1, 2026, 12:12 PM

@Jeannette B Good morning! Forest River sent me an email today to advise me that the regulator that was returned to FR is not the correct one. They stated it is not one that they use and asked for the correct one to be returned. Jobs 4 & 5 are paid now, so if you are not able to find the correct regulator, those two jobs may be debited.

dealer_or_external • Jul 1, 2026, 1:51 PM

@Stephanie K I don't know what to say. The tech says he's positive that is the one that came off the unit.

processor • Jul 2, 2026, 10:11 AM

Ok. Do you want some time to see if you can find a stray regulator, or just respond to FR and let them know there isn't another to return?