Claim Detail

Started this job by removing the cushions from the dinette, removing the access covers for the under the bench storing. Remove the table by lifting it off of the legs remove both legs. Remove the panel from the back of the bench for the dinette on both sides. Unscrewed each of the benches, removing several doesnt screws, lifting the bench and setting it aside from each side of the dinette table. Leg post supports from the floor for the dinette table, removing over a dozen screws. Went to the couch, lifted the base of the couch upwards removed two screws from each side, picking up the couch and setting it aside *60239* removed nearly a dozen screws to remove the couch base, lifting it out of the way and setting aside removed the facia from all the way around the entire slide, both sides and the top. Remove the slide stops from each side of the slide room. The escape full access to the entire piece of carpet. Remove the paneling from both ends of the slide room, removing the window, retaining ring, removing the blind and the cover or Trim, removed and pulled all staples and nails from both walls from all the facia from all the trim that was removed. Went along the edge of the floor plate cutting the carpet cut the carpet along the paneling on the backside or the long side. Rolled up and remove the damaged carpet. Got the new carpet out of the tube, laid it out in the shop on top of a large piece of cardboard laid the new piece out completely, so it would lay flat laid the old piece on top of the new piece, got it perfectly, squared and set on the new piece marked it all the way around and cut the new piece to fit took the new piece inside, laid it on the floor beginning on the rear of the slide, tucked the new carpet underneath the edge of the floor plate work my way down the long side of the wall, tucking it in underneath the paneling all the way to the front side the carpet was trimmed as needed as I moved from one end to the other, ensuring that the carpet light flat once the carpet was completely tucked under the floor plates in the paneling, using a crown, staple gun stapled the carpet down along the floor plates and along the paneling all the way around the entire room. We began putting all trim back on where it came off from the side of the couch and behind the couch, I put the bat along the floor. Reinstalled the paneling on both ends of the slide room, reinstall the retaining ring for the window, the window blind, and the top trim piece, but the set screws in place for the tension of the blind adjusted the blind appropriately. Reinstalled all batten trim around the paneling that was removed. Reinstalled the slide stops on both ends of the slide room cut a new top facia for the slide room and installed put the side facia back on each end of the slide room, along with the corner, trim pieces, reinstall the base for the couch and reinstall the couch. Reinstalled both benches for the dinette staple the back paneling back in place reinstalled the base for the table, post puttied all nail holes and staples in the paneling and trim throughout Page 1 of 9 © 2026 Integrated Dealer Systems *73070* the slide room, but the access doors back on the bench for each side of the dinette, but the cushions back Promised Date: 10 JUN 26 W/O: 73070 in place reinstalled the cushions this job is now complete

partial-match • confidence 0.53

Started this job by removing the cushions from the dinette, removing the access covers for the under the bench storing. Remove the table by lifting it off of the legs remove both legs. Remove the panel from the back of the bench for the dinette on both sides. Unscrewed each of the benches, removing several doesnt screws, lifting the bench and setting it aside from each side of the dinette table. Leg post supports from the floor for the dinette table, removing over a dozen screws. Went to the couch, lifted the base of the couch upwards removed two screws from each side, picking up the couch and setting it aside *60239* removed nearly a dozen screws to remove the couch base, lifting it out of the way and setting aside removed the facia from all the way around the entire slide, both sides and the top. Remove the slide stops from each side of the slide room. The escape full access to the entire piece of carpet. Remove the paneling from both ends of the slide room, removing the window, retaining ring, removing the blind and the cover or Trim, removed and pulled all staples and nails from both walls from all the facia from all the trim that was removed. Went along the edge of the floor plate cutting the carpet cut the carpet along the paneling on the backside or the long side. Rolled up and remove the damaged carpet. Got the new carpet out of the tube, laid it out in the shop on top of a large piece of cardboard laid the new piece out completely, so it would lay flat laid the old piece on top of the new piece, got it perfectly, squared and set on the new piece marked it all the way around and cut the new piece to fit took the new piece inside, laid it on the floor beginning on the rear of the slide, tucked the new carpet underneath the edge of the floor plate work my way down the long side of the wall, tucking it in underneath the paneling all the way to the front side the carpet was trimmed as needed as I moved from one end to the other, ensuring that the carpet light flat once the carpet was completely tucked under the floor plates in the paneling, using a crown, staple gun stapled the carpet down along the floor plates and along the paneling all the way around the entire room. We began putting all trim back on where it came off from the side of the couch and behind the couch, I put the bat along the floor. Reinstalled the paneling on both ends of the slide room, reinstall the retaining ring for the window, the window blind, and the top trim piece, but the set screws in place for the tension of the blind adjusted the blind appropriately. Reinstalled all batten trim around the paneling that was removed. Reinstalled the slide stops on both ends of the slide room cut a new top facia for the slide room and installed put the side facia back on each end of the slide room, along with the corner, trim pieces, reinstall the base for the couch and reinstall the couch. Reinstalled both benches for the dinette staple the back paneling back in place reinstalled the base for the table, post puttied all nail holes and staples in the paneling and trim throughout Page 1 of 9 © 2026 Integrated Dealer Systems *73070* the slide room, but the access doors back on the bench for each side of the dinette, but the cushions back Promised Date: 10 JUN 26 W/O: 73070 in place reinstalled the cushions this job is now complete

partial-match • confidence 0.53

JOB ADDED: CUSTOMER STATES THERE IS A GAUGE ON THE BATHROOM SHELF UNDER THE MIRROR

partial-match • confidence 0.71

CUSTOMER STATES WATER PUMP WILL WORK THEN STOP WORKING - LIKE IT'S RAMOS, RAMON Customer #: 60239 OVERHEATING. WHEN THEY FILLED THE FRESH WATER TANK AND TURNED PUMP ON IT CAME OUT THRU THE CITY WATER FILL INLET

partial-match • confidence 0.36

CUSTOMER STATES WATER PUMP WILL WORK THEN STOP WORKING - LIKE IT'S RAMOS, RAMON Customer #: 60239 OVERHEATING. WHEN THEY FILLED THE FRESH WATER TANK AND TURNED PUMP ON IT CAME OUT THRU THE CITY WATER FILL INLET

partial-match • confidence 0.36

Large gouge in cabinet face at the shelf

partial-match • confidence 0.63

Need to replace the cabinet face

partial-match • confidence 0.71

Filled fresh tank with to full Checked the city water connection found the washer with screen cone facing in which was pressing the back flow preventer Turned the washer screen to the proper position Ran water through all facets for over 5 minutes straight water pump never shut dow or stopped working , no water was coming out of the city water connection Water pump is work as it should no water coming out of the city connector Work complete *60239* Filled fresh tank full Opened low point drain Pumped the tank empty pump did not get hot or blow a fuse Work complete

partial-match • confidence 0.43

Filled fresh tank with to full Checked the city water connection found the washer with screen cone facing in which was pressing the back flow preventer Turned the washer screen to the proper position Ran water through all facets for over 5 minutes straight water pump never shut dow or stopped working , no water was coming out of the city water connection Water pump is work as it should no water coming out of the city connector Work complete *60239* Filled fresh tank full Opened low point drain Pumped the tank empty pump did not get hot or blow a fuse Work complete

partial-match • confidence 0.43

JOB ADDED: CUSTOMER STATES THERE IS A GAUGE ON THE BATHROOM SHELF UNDER THE MIRROR

partial-match • confidence 0.40

JOB ADDED: CUSTOMER STATES THERE IS A GAUGE ON THE BATHROOM SHELF UNDER THE MIRROR

partial-match • confidence 0.40

Screws pulled out *73070*

partial-match • confidence 0.71

Large gouge in cabinet face at the shelf

partial-match • confidence 0.36

Large gouge in cabinet face at the shelf

partial-match • confidence 0.36

Need to replace the cabinet face 19 x 30 Page 2 of 9 © 2026 Integrated Dealer Systems *73070* WARRANTY DENIED Promised Date: 10 JUN 26 W/O: 73070 LEAVE AS IS

partial-match • confidence 0.45

Need to replace the cabinet face 19 x 30 Page 2 of 9 © 2026 Integrated Dealer Systems *73070* WARRANTY DENIED Promised Date: 10 JUN 26 W/O: 73070 LEAVE AS IS

partial-match • confidence 0.45

JOB ADDED: CUSTOMER STATES SCREWS ON THE BEDROOM WINDOW VALANCE - WINDOW TO THE LEFT WHEN STANDING AT FOOT OF BED - HAVE PULLED OUT

partial-match • confidence 0.36

JOB ADDED: CUSTOMER STATES SCREWS ON THE BEDROOM WINDOW VALANCE - WINDOW TO THE LEFT WHEN STANDING AT FOOT OF BED - HAVE PULLED OUT

partial-match • confidence 0.36

Screen came off

partial-match • confidence 0.63

Screws have rust were not caped

partial-match • confidence 0.71

processor • Apr 8, 2026, 1:44 PM

@Jeannette B Line 1 is approved for a $175 sublet to repair the carpet on claim 2556225 under work order 71948. I'll get the other lines in on a new PA under this work order.

dealer_or_external • Apr 8, 2026, 1:47 PM

@Stephanie K It is possible the window may be on another claim also. This WO is now mine :)

processor • Apr 8, 2026, 1:53 PM

The other claim in the system is 2552159 under work order 71948. It has a line for a chip on the slide trim above the couch and the other line is for a screw hole and hammer mark on kitchen window. The window job on 2552159 is paid. Is this the same as job 18?

processor • Apr 8, 2026, 1:54 PM

The other claim in the system is 2552159 under work order 71948. It has a line for a chip on the slide trim above the couch and the other line is for a screw hole and hammer mark on kitchen window. Both lines on 2552159 are paid. Is this the same as job 18?

dealer_or_external • Apr 8, 2026, 2:16 PM

@Stephanie K @Brian P Forest River sent a window to be replaced. When customers arrived I could not find any open work orders but Ree knew about the window and carpet repair. So I believe this should be on a different claim. From my understanding screws were poking thru the seal. Brian may be the best one to ask on the window replacement.

processor • Apr 8, 2026, 2:39 PM

Ok. Brian, can you shed some light on this one? I have a paid window on claim 2552159 under work order 71948. It is for a screw hole/hammer mark on the kitchen window frame. Is it the same as job 18? The labor paid for 1.0 hour with parts F100106667 and F100747355.

dealer_or_external • Apr 8, 2026, 2:41 PM

@Stephanie K Per Brian disregard that line (#18)

processor • Apr 8, 2026, 2:42 PM

Ok, thank you!

processor • Apr 8, 2026, 9:02 PM

Submitted PA 2635206

processor • Apr 9, 2026, 12:18 PM

@Jeannette B The majority of this claim has been denied. Job 2 - denied - FR states this is an operator error. Job 3 - denied - owned since 7/3/25 Job 4 - denied - maintenance after 9o days Job 5 - denied - not warrantable Job 6 - denied - maintenance item Job 7 - where did this hole come from? Unit has been owned since 7/3/25 Job 8 - approved .2 Job 9 - denied - maintenance item Job 10 - approved .2 Job 11 - approved .5 - flat rate Job 12 - approved .1 Job 13 - denied - fuses not covered unless wiring issue found Job 14 - denied - not warrantable Job 15 - denied - losing button and causing additional damage is not warrantable Job 16 - denied - damage is not warrantable Job 17 - approved .1 Job 18 - per Brian, disregard Job 19 - denied - worn from use

processor • Apr 14, 2026, 9:30 AM

@Jeannette B Job 7 - still need to know how the screw hole happened. Customer has owned unit since july 2025.

dealer_or_external • Apr 14, 2026, 10:01 AM

Good morning. Not sure how it happened, however, it looks as though it was filled with a filler at one time. It's possible the filler has come out

processor • Apr 14, 2026, 11:47 AM

Job 7 is now approved for 2.0 hours. FR reduced the time stating that the labor request was excessive and since this is not a bonded wall, it should be relatively easy to replace.

dealer_or_external • Apr 16, 2026, 10:38 AM

@Stephanie K I believe 2.0 hours will not be enough time. In order to remove the panel both bunk beds will need to be removed, along with all the trim then the panel will need to be cut to size, replaced with all the trim and then the bunk beds will need to be reinstalled and secured. I tried getting pictures showing it's a complete wall with the 2 bunk beds.

processor • Apr 16, 2026, 4:10 PM

Ok, let me email them and see if I can get it increased.

dealer_or_external • Apr 16, 2026, 4:11 PM

@Stephanie K Thank you

processor • Apr 17, 2026, 12:22 PM

Hey Jeannette, Chris Fendt bumped the labor to 3.25 hours for the wall. I had explained to him everything you told me, and he gave an additional 1.25 hours - will that be enough?

dealer_or_external • Apr 17, 2026, 12:26 PM

@Stephanie K Being that the tech requested 8. I don't believe Forest River will give more time being that they only bumped it up by 1.25

processor • Apr 17, 2026, 12:33 PM

Ok, I'll leave it for now. Once the tech starts getting into it, if you want me to request more time, let me know.

processor • Apr 28, 2026, 3:20 PM

@Jeannette B @Brian P JOb 19 now approved, part only JOb 17 approved, part only Job 14 now approved, part only

processor • Jun 26, 2026, 11:19 AM

Job 1 submitted for payment under 71948, claim 2556225

processor • Jun 26, 2026, 11:52 AM

@Brian P Hey Brian. On job 12 - it looks like some U channel was ordered on invoice 14742353 - should that part be claimed for job 12? It's part F100151111 qty of 2. It's the same invoice that the panel, stile and charger were ordered on.

dealer_or_external • Jun 26, 2026, 1:05 PM

Hi @Stephanie K, yes that item is for job#12

processor • Jun 26, 2026, 1:06 PM

OK, I'll add it to the line. Thank you!

dealer_or_external • Jun 26, 2026, 1:06 PM

Thank you!

processor • Jun 26, 2026, 1:12 PM

I don't know if it is too late, but there were some freight charges that were not billed out that I claimed, just FYI. I claimed an additional $43.03 of freight for the pantry pull, and $701.29 for the panel, stile, charger and the u-channel invoice.

dealer_or_external • Jun 26, 2026, 1:21 PM

The freight charge for the pantry latch wasn't billed because they sent the wrong part but that works for me. John is adding the u-channel to job 12 and I will fix the freight charges. Thank you for catching that, I really appreciate it!

processor • Jun 26, 2026, 2:03 PM

Submitted for payment

processor • Jul 1, 2026, 10:19 AM

Job 1 and 1A paid $1795.99 check 3185243 6/30/2026

processor • Jul 9, 2026, 12:04 PM

Claim 2635206 paid $2535.29 check 3189044 7/7/2026

processor • Jul 9, 2026, 12:10 PM

FR removed one of the light strips stating you should only need 1, drivers side was repaired.