Claim explorer / evidence thread
Claim 72504
MYRV 12024 • Stephanie • Paid • newmar
risk 0.00
deadline Overdue / escalation ready
images 0
matched 1
review 8
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$1,125.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
8
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
26
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
6 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/Paid claim - job 3.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
20 indexed side comments on this claim.
Latest visible thread signal
Feb 23, 2026, 2:37 PM • processor • Ok, sounds good. :)
Role mix
Dealer 0 • OEM 0 • Processor 11
Decision cues
Denial signals 0 • info / missing-doc asks 13 • approval signals 7
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Cummins Onan diesel generator identification label; no visible damage.
Human interpretation • confidence 0.97
document-photo
Close-up of a mesh screen/door frame with scuffed aluminum rail and a black bracket.
Human interpretation • confidence 0.77
document-photo
Two motor assemblies and KMG APN-0166 control module shown.
Human interpretation • confidence 0.82
document-photo
Motorhome exterior storage doors are open in a service bay; no specific defect is visible.
Human interpretation • confidence 0.72
document-photo
Installed KMG APN-0166 control module with connected motor wiring and illuminated status LEDs.
Human interpretation • confidence 0.88
document-photo
Dark close-up of an underbody mechanical assembly with a black cylindrical component and routed wiring.
Human interpretation • confidence 0.38
document-photo
Photo shows an APN-0166 control module with connected wiring and illuminated status LED.
Human interpretation • confidence 0.85
document-photo
Interior view of an RV window assembly with insect screen and surrounding trim.
Human interpretation • confidence 0.78
document-photo
Label identifies a Newmar Duo 17x43 manual window shade assembly.
Human interpretation • confidence 0.94
document-photo
Cummins Onan generator control panel; hour meter reads approximately 00428 hours.
Human interpretation • confidence 0.92
document-photo
RV bedroom cabinetry and upholstered window valance shown; no clear damage visible.
Human interpretation • confidence 0.78
document-photo
RV interior window with black frame and partially deployed black window covering.
Human interpretation • confidence 0.78
document-photo
Compartment photo shows hydraulic assembly with loose electrical connectors.
Human interpretation • confidence 0.78
document-photo
Two removed electric motor/gearbox assemblies shown on a workshop floor beside an RV.
Human interpretation • confidence 0.82
document-photo
Close-up of a labeled 12VDC actuator/motor assembly; no visible damage.
Human interpretation • confidence 0.86
document-photo
Blurry view of a black panel or cover with a small white latch; no clear damage visible.
Human interpretation • confidence 0.32
document-photo
Close-up of a wired cylindrical electrical component in an interior compartment; no clear damage visible.
Human interpretation • confidence 0.66
document-photo
RV bedroom wall with an RCA-branded electric fireplace beneath cabinetry; no clear damage visible.
Human interpretation • confidence 0.78
document-photo
Photo shows an installed electric motor/gearbox assembly with wiring inside a compartment.
Human interpretation • confidence 0.76
document-photo
Interior electrical compartment shows two unplugged white wiring connectors near a mounted component.
Human interpretation • confidence 0.76
document-photo
Close-up of an installed 12 VDC electric motor/component with legible identification label.
Human interpretation • confidence 0.86
document-photo
Close-up of a labeled cylindrical electric motor/component; no visible damage.
Human interpretation • confidence 0.86
supporting-image
Rear view of a Newmar Kountry Star motorhome; no clear damage visible.
Human interpretation • confidence 0.96
document-photo
Close-up of installed electric motor/actuator assembly with wiring; no clear damage visible.
Human interpretation • confidence 0.72
Claim Lines
complaint
CUSTOMER STATES BIG SLIDE ON DRIVERS SIDE WILL NOT COME OUT.
partial-match • confidence 0.42
complaint
CUSTOMER STATES BIG SLIDE ON DRIVERS SIDE WILL NOT COME OUT.
partial-match • confidence 0.42
cause
Case# 1032150 WILLIAMS, JAMES Customer #: 60179 Controller malfunction caused both motors to receive constant voltage in until gearbox failure.
partial-match • confidence 0.38
cause
Case# 1032150 WILLIAMS, JAMES Customer #: 60179 Controller malfunction caused both motors to receive constant voltage in until gearbox failure.
needs-review • confidence 0.10
correction
Replace controller and both motor/ gearbox assemblies. Must remove shafts one each end. Front shaft has two slip joints that must be R&Id. Requesting 6.0 hrs New motors and module installed. New motors do not work with system. Called Newmar spoke with Troy. Verified wrong motors were sent. Need 4.0 more hours to remove wrong motors and install new motors Replaced and tested. Completed
partial-match • confidence 0.52
correction
Replace controller and both motor/ gearbox assemblies. Must remove shafts one each end. Front shaft has two slip joints that must be R&Id. Requesting 6.0 hrs New motors and module installed. New motors do not work with system. Called Newmar spoke with Troy. Verified wrong motors were sent. Need 4.0 more hours to remove wrong motors and install new motors Replaced and tested. Completed
needs-review • confidence 0.25
complaint
CUSTOMER STATES GENERATOR WILL NOT START. SWITCH ON DASH JUST BLINKS. CUSTOMER STATES DIDN'T HAVE ISSUE WITH GENERATOR TILL THE SLIDE ISSUES STARTED - MAY NEED TO SEND OUT TO SUBLET
partial-match • confidence 0.39
complaint
CUSTOMER STATES GENERATOR WILL NOT START. SWITCH ON DASH JUST BLINKS. CUSTOMER STATES DIDN'T HAVE ISSUE WITH GENERATOR TILL THE SLIDE ISSUES STARTED - MAY NEED TO SEND OUT TO SUBLET
needs-review • confidence 0.28
cause
Performed preheat procedure on genset. Started and tested. Verified proper voltage, amperage and hertz on both legs. Verified all fluids full. Page 1 of 2 © 2026 Integrated Dealer Systems *72504*
partial-match • confidence 0.39
cause
Performed preheat procedure on genset. Started and tested. Verified proper voltage, amperage and hertz on both legs. Verified all fluids full. Page 1 of 2 © 2026 Integrated Dealer Systems *72504*
needs-review • confidence 0.05
correction
Completed Promised Date: 16 JAN 26 W/O: 72504
partial-match • confidence 0.39
correction
Completed Promised Date: 16 JAN 26 W/O: 72504
needs-review • confidence 0.05
complaint
CUSTOMER STATES IN MASTER BEDROOM, WHEN STANDING AT FOOT OF BED, THE RIGHT SIDE SHADE WILL FALL
partial-match • confidence 0.56
complaint
CUSTOMER STATES IN MASTER BEDROOM, WHEN STANDING AT FOOT OF BED, THE RIGHT SIDE SHADE WILL FALL
needs-review • confidence 0.17
cause
Retainer brackets set too far apart causing bracket to hit hardware on ends of shade track.
partial-match • confidence 0.62
cause
Retainer brackets set too far apart causing bracket to hit hardware on ends of shade track.
needs-review • confidence 0.21
correction
Removed window treatment. Removed shade. Removed brackets and repositioned to *72504* location that allows for proper fitment. Reinstalled all components and tested shade. Completed
matched • confidence 0.77
correction
Removed window treatment. Removed shade. Removed brackets and repositioned to *72504* location that allows for proper fitment. Reinstalled all components and tested shade. Completed
needs-review • confidence 0.30
Evidence Thread
Sarah Caffrey
dealer_or_external • Dec 16, 2025, 9:18 PM
@Stephanie K @Jeannette B
Claim# 72504
Original WO has case# 1032150 notated
Stephanie Kendziorski
processor • Dec 18, 2025, 11:20 PM
Jeannette
For line 1 - it is approved for 5.0 hours, but are you able to verify that you sent the picture of the motor tags and the controller over to Newmar? I don't see an updated note from you on the claim that it was emailed over, so I just want to make sure I do that if you have not. Also, just FYI this job will require a parts return. @Jeff M
Job 3 is not on the authorization, do you need that claimed? If so, please send labor needed.
Job 2 appears to be a NPF line.
Jeannette Britton
dealer_or_external • Dec 20, 2025, 1:58 PM
We submitted pictures to Newmar, received parts but when tech went to install they were the wrong parts. We sent additional pictures and they are still not correct.
Stephanie Kendziorski
processor • Dec 22, 2025, 1:31 PM
Jeannette, I've got another authorization in for the additional 4.0 hours needed to install the correct motors, however, what about line 3? Did you need time for that? It wasn't addressed when I sent it back the first time?=.
Stephanie Kendziorski
processor • Dec 23, 2025, 10:53 AM
The additional 4 hours has been approved, but I still need to know about line 3.
Jeannette Britton
dealer_or_external • Dec 23, 2025, 1:37 PM
This is what the tech put as cause and correction:
Cause: Retainer brackets set too far apart causing bracket to hit hardware on ends of shade track.
Correction: Removed window treatment. Removed shade. Removed brackets and repositioned to location that allows for proper fitment. Reinstalled all components and tested shade. Completed = took him .43 to complete
Stephanie Kendziorski
processor • Dec 23, 2025, 3:01 PM
Thanks!
Stephanie Kendziorski
processor • Dec 23, 2025, 4:15 PM
Shade is approved for the .43 requested. Just noting again that the additional 4.0 hours is approved, as well as the 5.0 that was origially approved for line 1.
Stephanie Kendziorski
processor • Dec 23, 2025, 4:16 PM
@Jeannette B I did not put job 2 in because it looks like a no problem found line to me. If you need it put in, please let me know.
Jeannette Britton
dealer_or_external • Dec 23, 2025, 4:20 PM
It appears there was no issue. I will check with the tech on Tuesday
Jeannette Britton
dealer_or_external • Dec 23, 2025, 4:27 PM
Thank you
Stephanie Kendziorski
processor • Jan 29, 2026, 2:59 PM
@Jeannette B The parts need to be returned, per the note on the claim from John 11/6/25.
Stephanie Kendziorski
processor • Jan 29, 2026, 3:06 PM
When you've created the label for return, please let me know and I will update the claim. Thanks.
Jeannette Britton
dealer_or_external • Jan 29, 2026, 4:07 PM
I will be getting them boxed up today. Once the label is printed I will try to send a copy to you or call with the tracking number
Jeannette Britton
dealer_or_external • Jan 29, 2026, 6:55 PM
@Stephanie K FYI. I emailed you copies of the shipping labels that have the tracking info on them. There were picked up today
Stephanie Kendziorski
processor • Feb 10, 2026, 11:47 AM
Claim 72504 paid $4200.42 2/10/26, claim 72504A paid $819.55 2/10/2026
Sarah Caffrey
dealer_or_external • Feb 23, 2026, 2:25 PM
The claim for job 1 paid $4200.42 and shows there is a part return required. @Jeannette B @Jeff M @Stephanie K
Has this been done so I can anticipate payment for the remainder?
Stephanie Kendziorski
processor • Feb 23, 2026, 2:30 PM
Yes, parts were returned.
Tracking 1Z7919760330097370 and 1Z7919760326057788 via UPS ground
There is another claim for this one 72504A that paid an additional $819.55 (it was for an additional 4.0 hours of labor on job 1 and the shade on job 3)
I'm not sure what the remainder is other than maybe the 4.0 hours? My copy doesn't have totals on it so I can't see what is missing.
Sarah Caffrey
dealer_or_external • Feb 23, 2026, 2:34 PM
I didn't realize the 72504A payment of $740.00 was for extra time on 72504. I've applied payment and cleared AR to zero.
Stephanie Kendziorski
processor • Feb 23, 2026, 2:37 PM
Ok, sounds good. :)
Claim Files
Paid claim - job 3.pdf
pdf • Feb 10, 2026, 11:43 AM • 90,498 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/Paid claim - job 3.pdf
Paid claim - job 1 additional labor.pdf
pdf • Feb 10, 2026, 11:43 AM • 90,868 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/Paid claim - job 1 additional labor.pdf
Paid claim - job 1.pdf
pdf • Feb 10, 2026, 11:42 AM • 95,300 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/Paid claim - job 1.pdf
Return labels.pdf
pdf • Feb 4, 2026, 9:31 AM • 122,734 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/Return labels.pdf
72504F.pdf
main-pdf • Jan 29, 2026, 2:03 PM • 325,800 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/72504F.pdf
72504.pdf
main-pdf • Dec 16, 2025, 9:17 PM • 324,255 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/72504.pdf