Claim explorer / evidence thread
Claim 72504
MYRV 12024 • Stephanie • Paid • newmar
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
23
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
6 docs / 24 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
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Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/Paid claim - job 3.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
20 indexed side comments on this claim.
Latest visible thread signal
Feb 23, 2026, 2:37 PM • processor • Ok, sounds good. :)
Role mix
Dealer 0 • OEM 0 • Processor 11
Decision cues
Denial signals 0 • info / missing-doc asks 13 • approval signals 7
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Images
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Claim Lines
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Evidence Thread
Sarah Caffrey
dealer_or_external • Dec 16, 2025, 9:18 PM
@Stephanie K @Jeannette B
Claim# 72504
Original WO has case# 1032150 notated
Stephanie Kendziorski
processor • Dec 18, 2025, 11:20 PM
Jeannette
For line 1 - it is approved for 5.0 hours, but are you able to verify that you sent the picture of the motor tags and the controller over to Newmar? I don't see an updated note from you on the claim that it was emailed over, so I just want to make sure I do that if you have not. Also, just FYI this job will require a parts return. @Jeff M
Job 3 is not on the authorization, do you need that claimed? If so, please send labor needed.
Job 2 appears to be a NPF line.
Jeannette Britton
dealer_or_external • Dec 20, 2025, 1:58 PM
We submitted pictures to Newmar, received parts but when tech went to install they were the wrong parts. We sent additional pictures and they are still not correct.
Stephanie Kendziorski
processor • Dec 22, 2025, 1:31 PM
Jeannette, I've got another authorization in for the additional 4.0 hours needed to install the correct motors, however, what about line 3? Did you need time for that? It wasn't addressed when I sent it back the first time?=.
Stephanie Kendziorski
processor • Dec 23, 2025, 10:53 AM
The additional 4 hours has been approved, but I still need to know about line 3.
Jeannette Britton
dealer_or_external • Dec 23, 2025, 1:37 PM
This is what the tech put as cause and correction:
Cause: Retainer brackets set too far apart causing bracket to hit hardware on ends of shade track.
Correction: Removed window treatment. Removed shade. Removed brackets and repositioned to location that allows for proper fitment. Reinstalled all components and tested shade. Completed = took him .43 to complete
Stephanie Kendziorski
processor • Dec 23, 2025, 3:01 PM
Thanks!
Stephanie Kendziorski
processor • Dec 23, 2025, 4:15 PM
Shade is approved for the .43 requested. Just noting again that the additional 4.0 hours is approved, as well as the 5.0 that was origially approved for line 1.
Stephanie Kendziorski
processor • Dec 23, 2025, 4:16 PM
@Jeannette B I did not put job 2 in because it looks like a no problem found line to me. If you need it put in, please let me know.
Jeannette Britton
dealer_or_external • Dec 23, 2025, 4:20 PM
It appears there was no issue. I will check with the tech on Tuesday
Jeannette Britton
dealer_or_external • Dec 23, 2025, 4:27 PM
Thank you
Stephanie Kendziorski
processor • Jan 29, 2026, 2:59 PM
@Jeannette B The parts need to be returned, per the note on the claim from John 11/6/25.
Stephanie Kendziorski
processor • Jan 29, 2026, 3:06 PM
When you've created the label for return, please let me know and I will update the claim. Thanks.
Jeannette Britton
dealer_or_external • Jan 29, 2026, 4:07 PM
I will be getting them boxed up today. Once the label is printed I will try to send a copy to you or call with the tracking number
Jeannette Britton
dealer_or_external • Jan 29, 2026, 6:55 PM
@Stephanie K FYI. I emailed you copies of the shipping labels that have the tracking info on them. There were picked up today
Stephanie Kendziorski
processor • Feb 10, 2026, 11:47 AM
Claim 72504 paid $4200.42 2/10/26, claim 72504A paid $819.55 2/10/2026
Sarah Caffrey
dealer_or_external • Feb 23, 2026, 2:25 PM
The claim for job 1 paid $4200.42 and shows there is a part return required. @Jeannette B @Jeff M @Stephanie K
Has this been done so I can anticipate payment for the remainder?
Stephanie Kendziorski
processor • Feb 23, 2026, 2:30 PM
Yes, parts were returned.
Tracking 1Z7919760330097370 and 1Z7919760326057788 via UPS ground
There is another claim for this one 72504A that paid an additional $819.55 (it was for an additional 4.0 hours of labor on job 1 and the shade on job 3)
I'm not sure what the remainder is other than maybe the 4.0 hours? My copy doesn't have totals on it so I can't see what is missing.
Sarah Caffrey
dealer_or_external • Feb 23, 2026, 2:34 PM
I didn't realize the 72504A payment of $740.00 was for extra time on 72504. I've applied payment and cleared AR to zero.
Stephanie Kendziorski
processor • Feb 23, 2026, 2:37 PM
Ok, sounds good. :)
Claim Files
Paid claim - job 3.pdf
pdf • Feb 10, 2026, 11:43 AM • 90,498 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/Paid claim - job 3.pdf
Paid claim - job 1 additional labor.pdf
pdf • Feb 10, 2026, 11:43 AM • 90,868 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/Paid claim - job 1 additional labor.pdf
Paid claim - job 1.pdf
pdf • Feb 10, 2026, 11:42 AM • 95,300 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/Paid claim - job 1.pdf
Return labels.pdf
pdf • Feb 4, 2026, 9:31 AM • 122,734 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/Return labels.pdf
72504F.pdf
main-pdf • Jan 29, 2026, 2:03 PM • 325,800 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/72504F.pdf
72504.pdf
main-pdf • Dec 16, 2025, 9:17 PM • 324,255 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72504/72504.pdf