Claim Detail

dealer_or_external • Dec 15, 2025, 6:29 PM

@Stephanie K @Brian P FR Claim#2449382 in draft status - pics requested on 10/02/25

processor • Dec 16, 2025, 11:23 PM

For line 5 - need pictures For lines 8-11 - these lines are not on the draft in the system. If you need those submitted for PA, please get me complete 3 C's, your requested labor times and pictures for lines 8 and 9. I've added pictures to the lines in the system that didn't have them from what was uploaded here. @Jeff M

dealer_or_external • Dec 17, 2025, 12:02 PM

I changed the jobs and added pictures. The pics are dated 12-17

processor • Dec 18, 2025, 10:00 AM

Can you upload a copy of the updated work order with the new notes?

dealer_or_external • Dec 18, 2025, 10:38 AM

I updated the workorder and uploaded. Do I need to move it back to pre-auth>

processor • Dec 18, 2025, 9:31 PM

You would move it to the #4 folder.

processor • Dec 18, 2025, 9:46 PM

Submitted PA 2449382

processor • Dec 19, 2025, 11:05 AM

@Brian P FR needs to have more detail for line 4. They would like a more in depth breakdown to support 8 hours of labor. @Jeff M @Sarah C

processor • Dec 19, 2025, 11:07 AM

Line 2 approved .2 Line 5 approved .3 Line 6 approved .5 Line 7 approved .3 Line 8 approved .5 Line 9 approved .3 Line 10 approved .2 Line 11 approved .5

dealer_or_external • Dec 19, 2025, 1:48 PM

Giving back to tech for better breakdown

processor • Dec 23, 2025, 12:10 PM

Any update from the tech on job 4?

dealer_or_external • Dec 23, 2025, 12:28 PM

I will get with Chris on Monday. We will flat rate it on the claim.

processor • Dec 23, 2025, 3:16 PM

It's an actual time repair, the published time is 0.0

dealer_or_external • Dec 23, 2025, 3:27 PM

I will get the other upload copy figured out. We actually have 9.44hrs of actual. I will flat rate it out.

processor • Dec 23, 2025, 3:33 PM

Ok.

dealer_or_external • Jan 2, 2026, 12:45 PM

What is the status on this Brian? @Jeff M

processor • Jan 2, 2026, 1:13 PM

I have 7 days left to enter a response in the FR portal about the time needed to do this repair for the water leak on line 4. As a reminder, FR asked for a breakdown of the 8.0 being requested.

processor • Jan 8, 2026, 11:38 AM

Job 4 for the water leak is now denied. Time ran out to provide feedback. If the other lines are complete, I can submit those for payment with a final copy, and when you have the requested information for line 8, I can do a new PA for that.

processor • Jan 14, 2026, 4:34 PM

@Brian P - got your email and will work on getting 3 and 4 in, but I wanted to let you know about these others too.

dealer_or_external • Jan 14, 2026, 4:40 PM

Thank you

processor • Jan 14, 2026, 4:43 PM

Submitted PA 2551396 - @Brian P line 3 approved .3, will let you know when I hear anything on line 4.

processor • Jan 15, 2026, 10:10 AM

@Brian P For line 4 - We can offer 6.6 for the firest repair and last. The seond repair that didnt work we would not be able to offer anytime as the fix didnt correct it.

processor • Jan 15, 2026, 10:11 AM

line 4 approved - We can offer 6.6 for the firest repair and last. The seond repair that didnt work we would not be able to offer anytime as the fix didnt correct it.

processor • Feb 3, 2026, 1:30 PM

Just a reminder that line 4 for the water leak is still denied. If you would like a new PA submitted for that, I do need a labor breakdown for the 8.0 hours requested.

dealer_or_external • Feb 3, 2026, 2:29 PM

During inspection water was leaking on ground when conducting flood test. Checked connections at shower , sink, and faucets. Removed access cover under all fixtures and performed leak test to ensure no pressure side leak present . Noted toilet level dropping . Inspected toilet seal but no leak noted. Remove and install underbelly from rear bumper to Axle had to remove propane quick connect and metal clamps. Removed foam and reseal underbelly 3.4hrs 1st attempt repair using liquid beutle . Had to pull unit out of bay to dump water out to allow adhesive to cure. Flood tested for 15 minutes and unit still leaked 1.8hrs 2nd attempt repair using abs glue. Pulled unit out and dumped and allowed tank to dry. Removed tank flush and cleaned both surfaces. Applied abs glue and secured tank flush to base . Let cure and flood tested to ensure repair. Unit passed leak test. 3.2 8.00HRS

dealer_or_external • Feb 9, 2026, 3:13 PM

@Stephanie K If I needed to add 2 more jobs to this WO would that be OK or do I need to do a different WO?

processor • Feb 9, 2026, 3:30 PM

You can add them. Just send me an updated copy and I can put them in on the same authorization.

dealer_or_external • Feb 9, 2026, 4:18 PM

@Stephanie K I added Jobs 12 & 13 Job #12 - Complaint: Cabinet doors above stove not lined up evenly Cause: Cabinet doors not even Correction: Hinges need to be adjusted .10 Job #13 - Complaint: Counter top to left of stove have deep gouges Cause: - Unknown Correction: Replace countertop - Will need to pull stove, remove countertop and silicone,. Install new countertop, re-silicone, re-install stove. Perform LP gas pressure test. Countertop will need to be ordered. Requesting 2.0 hours.

dealer_or_external • Feb 9, 2026, 4:21 PM

@Stephanie K I didn't know which file to put this into...Hope I didn't confuse you because I know I am

dealer_or_external • Feb 9, 2026, 5:28 PM

@Stephanie K I've added them and pictures

processor • Feb 9, 2026, 5:42 PM

Can you send the pictures for both jobs 12 & 13? The flat rate code requires it.

processor • Feb 9, 2026, 5:46 PM

I see the pictures now. You can disregard that comment.

processor • Feb 10, 2026, 11:26 AM

@Jeannette B Job 12 approved .1 Job 13 approved 2.0

processor • Mar 5, 2026, 7:48 PM

Submitted for payment

processor • Mar 18, 2026, 11:01 AM

Claim 2551396 paid $1788.56 check 3124168 3/17/2026

processor • Mar 18, 2026, 11:02 AM

Claim 2551396 paid $1788.56 check 3124168 3/17/2026 Claim 2449382 paid $1177.14 check 3124168 3/17/2026