Claim Detail

processor • Jan 5, 2026, 10:21 AM

@Jeannette B Job 1 - Newmar emailed for authorization, but this was denied. No notes as to why. @Brian P Do you have any additional notes on this one? Job 2 - denied - no notations on why from Newmar. Any notes in IDS on why this may have been denied? Job 3 - Newmar stated this requires prior authorization with KIB tech support. They also need to know what is meant by "fresh water indicator is not working" does it read empty when full, full when empty, etc? Diag on how the sensor failed and screenshots of the sensor read pad prior to sensor reset are also needed. Job 4 - Feedback from newmar states that the wand is bluetoothed to the vac, if it is not connected it will appear that it is inop. Will it run if you open the door on the vacuum with the switch on?

processor • Jan 5, 2026, 10:22 AM

@Jeannette B Job 1 - Newmar emailed for authorization, but this was denied. No notes as to why. @Brian P Do you have any additional notes on this one? Job 2 - denied - no notations on why from Newmar. Any notes in IDS on why this may have been denied? Job 3 - Newmar stated this requires prior authorization with KIB tech support. They also need to know what is meant by "fresh water indicator is not working" does it read empty when full, full when empty, etc? Diag on how the sensor failed and screenshots of the sensor read pad prior to sensor reset are also needed. Job 4 - Feedback from newmar states that the wand is bluetoothed to the vac, if it is not connected it will appear that it is inop. Will it run if you open the door on the vacuum with the switch on? @Jeff M @Sarah C

dealer_or_external • Jan 5, 2026, 1:24 PM

Claim had expired. We will need to resubmit a new claim referencing this claim. I apologize, I put the reference in job 0 but didn't tell you that we needed to do a new claim.

processor • Jan 5, 2026, 1:26 PM

Ok, thanks. I'll do that.

processor • Jan 5, 2026, 1:27 PM

FRC job 1 3716 job 2 0293 job 3 1519 job 4 1547

processor • Jan 5, 2026, 1:35 PM

Submitted PA 71872A

processor • Feb 2, 2026, 9:48 AM

@Jeannette B Job 1 approved .5 per case 1053803 Job 2 - approved 1.2 Jobs 3 & 4 are pending vendor review

processor • Feb 3, 2026, 9:03 AM

Job 4 is now approved for .4 - AUTH RECEIVED CASE #1053803. PLEASE USE RMA # 01263736IV, RETURN PART.

processor • Feb 4, 2026, 9:23 AM

Job 3 is now approved - 1.0 hour - PER KIB, THE STRIP SENSOR WILL NEED TO BE MOVED AS IT'S TOO CLOSE TO THE VALVE ON THE WATER LINE IN THE PIC. I WILL COVER 1.0 HOUR LABOR FOR REPLACING THE SENSOR THIS TIME, BUT IT WILL NEED MOVED IF IT FAILS AGAIN.

processor • Mar 16, 2026, 10:36 AM

Spoke with Brian on this one - in regard to labor time increases on jobs 1, 3 and 4. Time bumped to 1.0 on line 1, time bumped to .6 on line 4. Job 3 - Phil advised to add a line for the additional sensor. New job line added. Will keep Brian posted on time approved.

processor • Mar 17, 2026, 4:53 PM

@Brian P Additional sensor for fresh tank approved for 1.0 hour. Approval attached here in DB.

dealer_or_external • Mar 17, 2026, 4:55 PM

Thank you

processor • Mar 19, 2026, 9:41 AM

@Brian P Part return required for job 1 and 4. Please send me the tracking number when they are shipped out.

processor • Mar 19, 2026, 9:50 AM

For line 4 - PLEASE USE RMA # 01263736IV, RETURN PART.

processor • Mar 24, 2026, 9:38 AM

Have these been returned yet? I need the tracking number to put on the part line.

dealer_or_external • Mar 24, 2026, 9:46 AM

I am still looking for the parts. I have one more area to look. I think these parts were loose and got put in another box.

processor • Mar 31, 2026, 12:41 PM

Parts were lost/thrown out. Newmar agreed to labor only on lines 1 & 4. Paid claim will be short for parts on those two lines. @Brian P @Sarah C @Jeff M

processor • Apr 10, 2026, 9:07 AM

Paid $1057.50 4/10/2026