Claim explorer / evidence thread
Claim 40543
LIN 1025 • Alix • Approved / Unpaid • keystone
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 60
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
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85d elapsed • 0d remaining
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Upcoming statutory deadline
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
60
No active evidence gaps are listed.
Deadline Status
Approaching deadline
85 days open in the visible workflow.
Recommended Action
Await OEM Response
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
44
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 20, 2026, 2:56 AM.
Indexed evidence
19 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
85 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40543/Approval - line O.pdf
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
20 indexed side comments on this claim.
Latest visible thread signal
Jun 17, 2026, 12:46 PM • processor • Job O is now approved for 2.0 hours. Copy of approval included.
Role mix
Dealer 0 • OEM 0 • Processor 14
Decision cues
Denial signals 6 • info / missing-doc asks 7 • approval signals 20
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Images
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Claim Lines
complaint
Customer states the blind by the couch doesn't work. It will not stay up or down. Blind in the slide out by the recliner does not work either. KRV - sent to Lippert for job 9 6/5/26 RA
needs-review • confidence 0.09
cause
Bad spring on the blinds
needs-review • confidence 0.03
correction
Replace blinds (2 total) KRV –
needs-review • confidence 0.03
complaint
Customer states that the window Glass to Frame to the right of the main door, the seal is coming out in the window.
needs-review • confidence 0.15
cause
Faulty application from the factory.
needs-review • confidence 0.00
correction
Reset seal with extra adhesive for reinforcement. KRV –
needs-review • confidence 0.06
complaint
Customer states that the main Screen Door Slide/Handle door handle came apart. They got it back together but now they have to slam the door very hard. For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the parts section on the claim form. The labor section does not need to be filled out on the claim form. Fill in the amount of hours used for the repair - up to the amount authorized on the pre-authorization form and return to Keystone RV Company. Root Approved Actual Base Operation Description Sublet Sub Hours Hours hours Qty hours Complaint/Cause/Correction
needs-review • confidence 0.15
cause
Misadjusted.
needs-review • confidence 0.00
correction
Readjusted the door handle and it closes as it should now. KRV – Approved as a Goodwill gesture (non-warranty). 3103316B Drawer - Catch 0 0.2 0.1 1 0.1
needs-review • confidence 0.09
complaint
Customer states the right drawer next to the over does not stay shut.
needs-review • confidence 0.06
cause
Loose plate adjacent to the magnet.
needs-review • confidence 0.06
correction
Tightened the screw, tested and it works as it should. KRV –
needs-review • confidence 0.03
complaint
Customer states drawers, all four on the right of the sink, do not latch and the latches are falling off, keep coming open.(dented fridge door one time)
needs-review • confidence 0.12
cause
Misaligned and loose latches.
needs-review • confidence 0.06
correction
Top drawer: male end of latch was off by about 1". Had to move to work. Other three drawers all had loose screws on female side of latch. One male end had to be adjusted to work properly. KRV – Excluded from Limited Warranty: Adjustments to all doors, drawers, locks, latches, awnings, and window treatments beyond 90 days after retail sale. 3103306B Drawer - Catch 0 0.3 0.1 1 0.1
needs-review • confidence 0.12
complaint
Customer states the bedroom drawer on left side of bed won't stay latched.
needs-review • confidence 0.09
cause
Loose female end of latch.
needs-review • confidence 0.06
correction
Reattached the latch and it now works as it should. KRV –
needs-review • confidence 0.03
complaint
Customer states the water hook Replace up on the back does not connect up.
needs-review • confidence 0.03
cause
Bad receptor/female connection. The lock ring will not hold hose, will not retrack to lock.
needs-review • confidence 0.06
correction
Recommend female connector on the unit. 1 hour for tracking
needs-review • confidence 0.00
complaint
Customer states the window in Glass to Frame the bedroom leaks on the top.
needs-review • confidence 0.12
cause
Cracked sealants.
needs-review • confidence 0.03
correction
Performed visual and water leak test, discovered cracks in the sealant on 2 windows. Cleaned and taped seal are, resealed 2 windows, documented and cleaned up. 3300806A Chair - Recliner - Repair 0 0.5 1 1 0.2
needs-review • confidence 0.09
complaint
Customer states the right recliner (when facing slideout) is hard to get closed)
needs-review • confidence 0.06
cause
Mentioned reclienr is noticeably harder to lock back in closeted position. I examined the springs and position locking mechanisms, observed no faults or areas of adjustment of springs or cable.
needs-review • confidence 0.06
correction
Recommend new recliner. KRV - approved to replace mechanism and handle for recliner KRV - VCB 3101006B Cabinet Door - Hinge 0 0.2 0.1 1 0.1
needs-review • confidence 0.09
complaint
Customer states the right door under sink has a stripped screw on the For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the parts section on the claim form. The labor section does not need to be filled out on the claim form. Fill in the amount of hours used for the repair - up to the amount authorized on the pre-authorization form and return to Keystone RV Company. Root Approved Actual Base Operation Description Sublet Sub Hours Hours hours Qty hours Complaint/Cause/Correction hinge.
needs-review • confidence 0.15
cause
Attempted to tighten, confirmed it was stripped.
needs-review • confidence 0.03
correction
Used a slightly larger, same color screw to fasten hinge. KRV –
needs-review • confidence 0.09
complaint
Customer states the center board in cabinet above the coffee bar fell out, glued right now.
needs-review • confidence 0.09
cause
Broken center board. Screws are protruding from center support board.
needs-review • confidence 0.06
correction
Recommend new center support board. Will need 4 hours to disassemble cabinet and replace. KRV –
needs-review • confidence 0.06
complaint
Customer states the both shelves in the pantry fell, there is no supports on the side. They installed temporary supports on the sides themselves.
needs-review • confidence 0.06
cause
Unattached shelves.
needs-review • confidence 0.03
correction
Removed shelves, unplugged TV and cable, took shelves to desk, removed and flattened staples and screws, clamped mating materials tight, stapled both shelves, reinstalled shelves, actually used a tape measure to set matching height (was sloppy previously) and switched shelves for fresh screw tension, added extra screws and staples, set TV back up, applied wood putty to blemishes, cleaned up and documented. KRV –
needs-review • confidence 0.12
complaint
Customer states all fender Reinstall screws keep backing out.
needs-review • confidence 0.06
cause
Overbored holes. Metal under the fender skirts and the fender skirts themselves are warped. Driver side: slight warping of plastic, one screw hole in plastic is bored out. Attempted to re-angle the screw to cover the hold better but it didn't work.
needs-review • confidence 0.15
correction
Passenger side skirt: area with silver screw and duct tape was extremely warped and bored. Need to replace 2 fender skirts AND sheet metal. KRV - time approved to re-install srews using backers on both fenderskirts 3304814B Window Treatment - Replace 0 0.5 0.3 1 0.3
needs-review • confidence 0.15
complaint
Customer states the bedroom valance fell off.
needs-review • confidence 0.06
cause
Valance was installed improperly. Screws went through the face of the valance.
needs-review • confidence 0.06
correction
Replace valance. KRV –
needs-review • confidence 0.03
complaint
Customer states the bottom of Replace - Complete the fridge has cracks.
needs-review • confidence 0.03
cause
Fridge clearly has cracks, unknown cause.
needs-review • confidence 0.06
correction
Replace fridge. KRV – Damage is not covered under KRV’s Limited Warranties. 2202106B Grab Handle - Replace 0 0.5 0.2 1 0.2
needs-review • confidence 0.09
complaint
Customer states entry door grab bar is loose. For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the parts section on the claim form. The labor section does not need to be filled out on the claim form. Fill in the amount of hours used for the repair - up to the amount authorized on the pre-authorization form and return to Keystone RV Company. Root Approved Actual Base Operation Description Sublet Sub Hours Hours hours Qty hours Complaint/Cause/Correction
needs-review • confidence 0.15
cause
Loose handle, attempted to tighten, but it will not hold.
needs-review • confidence 0.03
correction
Recommend new handle. KRV –
needs-review • confidence 0.03
complaint
Customer states drivers side Latch front compartment door tumbler is hard to lock/unlock.
needs-review • confidence 0.12
cause
Bent lip inside cargo bay.
needs-review • confidence 0.09
correction
Straightened and realigned lip with rubber mallet, tested for function and it works as it should now. KRV – After careful consideration, no manufacturing defect is present. 3201816A Decorative Wood Trim - 0 0.4 0.1 1 0.1
needs-review • confidence 0.09
complaint
Customer states when facing Repair - per piece inside of slide out the left side fascia board is loose.
needs-review • confidence 0.12
cause
Loose fascia trim.
needs-review • confidence 0.06
correction
Pulled in slideout for access and documentation. Pounded flush with rubber mallet, refastened trim, filled blemishes with wood putty. KRV –
needs-review • confidence 0.09
complaint
Customer states there is a large air bubble in back passenger side of roof.
needs-review • confidence 0.09
cause
Air bubble from roof installation.
needs-review • confidence 0.03
correction
Bubble is at a 3 way junction of extrusions. 3 extrusions would have to be partially pulled back to tighten rubber. Extrusion insert covers are damaged, would need replacing after pulling rubber tight. Recommend new insert covers and For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the
needs-review • confidence 0.09
complaint
Customer states the bottom bathroom drawer latch is falling off.
needs-review • confidence 0.06
cause
Loose magnet striker plate.
needs-review • confidence 0.03
correction
Tightened the striker plate and readjusted the magnet so it caught the striker plate flat with full connection for stronger magnetic attraction. KRV – After careful consideration, no manufacturing defect is present. Pre-Authorization number: PREAUTH108670 7.4 For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the
needs-review • confidence 0.06
Evidence Thread
Alix Mongiat
processor • May 12, 2026, 9:30 AM
@cody e @Jeremy G
Job O: I cannot enter this without a correction. This will need to be added later on when we get all this information.
Job P: Am I just requesting 2 new fender skirts?
Job R: Do you know what caused the cracks?
Alix Mongiat
processor • May 12, 2026, 9:30 AM
PREAUTH108670 is in draft status. Need responses to above questions.
Alix Mongiat
processor • May 29, 2026, 9:06 AM
@cody e @Jeremy G @Michael B Following up on this.
Jeremy Galvin
dealer_or_external • May 29, 2026, 9:39 AM
Line P, Requesting 4 hours to replace sheet metal and fender skirts @Alix M @cody e
Jeremy Galvin
dealer_or_external • May 29, 2026, 9:40 AM
Line R, Do not know the ca @Alix M @cody e use other than its a defect of material. Requesting 3 hours to replace fridge
Jeremy Galvin
dealer_or_external • May 29, 2026, 9:41 AM
Line O , We will tear underbelly down and diagnose what the correction is @Alix M @cody e
Alix Mongiat
processor • May 29, 2026, 10:41 AM
PREAUTH108670 has been submitted for approval (except Job O)
Alix Mongiat
processor • Jun 2, 2026, 11:17 AM
@cody e @Jeremy G FROM KEYSTONE:
please attach picture of law tag from chair - the refer is from damage and would not be covered
Alix Mongiat
processor • Jun 3, 2026, 8:35 AM
Added photo that Cody emailed. Thanks.
Alix Mongiat
processor • Jun 9, 2026, 9:27 AM
This is still pending approval but I have emailed Keystone as I see some of the items have time significantly cut. I have asked them to review this asap and approve accordingly.
Alix Mongiat
processor • Jun 9, 2026, 3:24 PM
@cody e @Jeremy G @JASON S
Job A and B: approved for 0.2 hour to replace 2 blinds (flat rate)
Job C: approved for 0.2 hour to reseal windows
Job D: denied - excluded from limited warranty: adjustments to all doors, drawers, locks, latches, awnings, and window treatments beyond 90 days after retail sale.
Job E: approved for 0.1 hour
Job F: denied - excluded from limited warranty
Job G: approved for 0.1 hour
Job H: approved for 0.3 hour flat rate
Job I: approved for 0.2 hour flat rate
Job K: approved for 1 hour to replace mechanism and handle for recliner
Job L: approved for 0.1 hour flat rate
Job M: approved for 2 hours to replace center support board per flat rate
Job N: approved for 1 hour per flat rate
Job P: approved for 1 hour to re-install screws using backers on both fenderskirts
Job Q: approved for 0.3 hour to replace valance per flat rate
Job R and S: denied - damage
Job T: approved for 0.2 hour flat rate to replace handle
Job U: denied - no manufacturing defect
Job V: approved for 0.1 hour per flat rate to resecure
Job W: denied - no manufacturing defect.
Job X: denied - no manufacturing defect.
I have gone back on a couple of these as they approved flat rates for 1 item when 2 were being replaced. I will let you know their response when I get that back.
JASON SWENSON
dealer_or_external • Jun 9, 2026, 3:52 PM
SO AM I ORDERING 2 BLINDS? IM BUSY AND NEED TO KNOW. ILL CHECK BACK LATER.
JASON SWENSON
dealer_or_external • Jun 9, 2026, 4:45 PM
I ORDERED 2 BLINDS.
JASON SWENSON
dealer_or_external • Jun 9, 2026, 5:08 PM
I EMAILED ABOUT THE OTHER PARTS. THERE IS 99 PHOTOS SO IM TRYING TO FIGURE THIS OUT.
Alix Mongiat
processor • Jun 10, 2026, 12:23 PM
@JASON S I did comment on the approvals that it was approved for the 2 blinds mentioned in A and B.
Alix Mongiat
processor • Jun 10, 2026, 12:24 PM
If that is what you are referring to. I did comment on everything there that was approved for replacement.
Alix Mongiat
processor • Jun 10, 2026, 12:29 PM
PREAUTH120924 has been submitted for approval for the 2 hours that Jeremy emailed on for Job O.
Alix Mongiat
processor • Jun 11, 2026, 8:27 AM
Job A/B has been approved for 0.4 hour total.
Job I has been approved for 0.4 hour
Alix Mongiat
processor • Jun 16, 2026, 3:23 PM
Followed up with Keystone on this as it is still pending approval.
Stephanie Kendziorski
processor • Jun 17, 2026, 12:46 PM
Job O is now approved for 2.0 hours. Copy of approval included.
Claim Files
Approval - line O.pdf
pdf • Jun 17, 2026, 12:44 PM • 127,532 bytes
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40543/Approval - line O.pdf
Approval - line O.pdf
pdf • Jun 17, 2026, 12:44 PM • 127,532 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/Approval - line O.pdf
0782_260612134420_001.pdf
pdf • Jun 12, 2026, 1:42 PM • 75,204 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/0782_260612134420_001.pdf
0782_260612134420_001.pdf
pdf • Jun 12, 2026, 1:42 PM • 75,204 bytes
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40543/0782_260612134420_001.pdf
Pre-Authorization Print.pdf
approval-artifact • Jun 11, 2026, 8:27 AM • 240,041 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/Pre-Authorization Print.pdf
Pre-Authorization Print.pdf
approval-artifact • Jun 11, 2026, 8:27 AM • 240,041 bytes
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40543/Pre-Authorization Print.pdf
Pre-Authorization Print.pdf
approval-artifact • Jun 11, 2026, 8:27 AM • 240,041 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40543/Pre-Authorization Print.pdf
Pre-Authorization Print.pdf
approval-artifact • Jun 11, 2026, 8:27 AM • 240,041 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_1/Pre-Authorization Print.pdf
Integrity Management Advisors Mail - Fw_ SJ970792 - 2025 Kodiak.pdf
mail-artifact • Jun 10, 2026, 12:29 PM • 132,905 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/Integrity Management Advisors Mail - Fw_ SJ970792 - 2025 Kodiak.pdf
Integrity Management Advisors Mail - Fw_ SJ970792 - 2025 Kodiak.pdf
mail-artifact • Jun 10, 2026, 12:29 PM • 132,905 bytes
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40543/Integrity Management Advisors Mail - Fw_ SJ970792 - 2025 Kodiak.pdf
Integrity Management Advisors Mail - Fw_ SJ970792 - 2025 Kodiak.pdf
mail-artifact • Jun 10, 2026, 12:29 PM • 132,905 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40543/Integrity Management Advisors Mail - Fw_ SJ970792 - 2025 Kodiak.pdf
Integrity Management Advisors Mail - Fw_ SJ970792 - 2025 Kodiak.pdf
mail-artifact • Jun 10, 2026, 12:29 PM • 132,905 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_1/Integrity Management Advisors Mail - Fw_ SJ970792 - 2025 Kodiak.pdf
IMG_1123.mov
mov • May 12, 2026, 9:12 AM • 18,100,667 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/RO# 40543 media/IMG_1123.mov
IMG_1130.mov
mov • May 12, 2026, 9:12 AM • 15,956,251 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/RO# 40543 media/IMG_1130.mov
IMG_1136.mov
mov • May 12, 2026, 9:12 AM • 21,193,941 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/RO# 40543 media/IMG_1136.mov
IMG_1143.mov
mov • May 12, 2026, 9:12 AM • 22,998,229 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/RO# 40543 media/IMG_1143.mov
IMG_1216.mov
mov • May 12, 2026, 9:12 AM • 12,242,324 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/RO# 40543 media/IMG_1216.mov
IMG_1220.mov
mov • May 12, 2026, 9:12 AM • 24,914,818 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/RO# 40543 media/IMG_1220.mov
IMG_1243.mov
mov • May 12, 2026, 9:12 AM • 14,969,364 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543_2/RO# 40543 media/IMG_1243.mov