Claim Detail

dealer_or_external • Mar 11, 2026, 9:45 AM

@Alix M @Jeremy G this ro is ready to summit please refer to tekion for pics

processor • Mar 11, 2026, 10:15 AM

@cody e @Jeremy G Please review the photos in Tekion. There are some that don't make sense and duplicate photos on different lines. Let me know when this is done and photos are corrected.

dealer_or_external • Mar 11, 2026, 10:36 AM

@Alix M @Jeremy G there was only a couple pics that were duplicated on the wrong line looks good now

processor • Mar 11, 2026, 10:43 AM

Thank you!! I appreciate you clearing that up.

processor • Mar 11, 2026, 2:03 PM

@cody e @Jeremy G Please provide requested labor times. Also confirming that the diagnostic time is the "actual hours" listed on this. Thanks.

processor • Mar 12, 2026, 11:41 AM

Following up on this one. Thank you!

dealer_or_external • Mar 12, 2026, 2:11 PM

i uploaded a new wo with times on there thanks

processor • Mar 12, 2026, 2:56 PM

@cody e @Jeremy G Job N: can you clarify what I should be requesting as the complaint states "recommend replacement" but the correction states "recommend body shop"?

processor • Mar 12, 2026, 3:13 PM

Preauth83872 is in draft status until we get clarification on Job N.

processor • Mar 20, 2026, 7:52 AM

Following up on this. Thanks.

dealer_or_external • Mar 20, 2026, 11:15 AM

@Alix M @JASON S @Jeremy G this needs a decal price and 100 sublet for the body shop for buffing the scratch out of the paint .5 hours to replace the decal

processor • Mar 20, 2026, 11:39 AM

PREAUTH83872 has been submitted for approval.

processor • Mar 23, 2026, 5:39 PM

@cody e @Jeremy G @JASON S Job A: approved for 0.5 hour (requested 1 hour) Job B: approved for 0.8 hour Job C: approved for 0.3 hour (requested 0.6 hour) Job D: approved for 0.3 hour Job E: approved for 0.2 hour (requested 0.3 hour) Job F: approved for 0.2 hour (requested 0.3 hour) Job G: approved for 0.2 hour (requested 0.3 hour) Job H: approved for 0.2 hour (requested 0.3 hour) Job I: approved for 0.1 hour (requested 0.3 hour) Job J: approved for 0.2 hour Job K: approved for 0.2 hour Job L: approved for 0.2 hour Job M: approved for 0.5 hour Job N: approved for 1 hour to replaced decal *I need to follow up on the sublet to buff as there is no comment on it, I will let you know once I hear back* Job O: approved for 2 hours

dealer_or_external • Mar 24, 2026, 8:35 AM

THE DECAL IS SPLIT IN 2. AM I GETTING BOTH? SAME PART NUMBER.

dealer_or_external • Mar 24, 2026, 10:43 AM

I FIGURED IT OUT.

processor • Mar 25, 2026, 10:26 AM

@cody e @Jeremy G Job O: Sublet for $100 has been approved- not to exceed $100.

dealer_or_external • Apr 27, 2026, 3:41 PM

@Alix M @Jeremy G this ro is completed and moved

processor • Apr 28, 2026, 9:47 AM

@JASON S @cody e @Jeremy G Are there any parts for Job B? Correction states "Recommend new cover" which is what was approved.

processor • Apr 30, 2026, 11:01 AM

Following up on this so we can get this submitted for you. I am moving to Claims Returned until we get a response. Once you provide the response, please move to Claims Corrected. Thanks.

dealer_or_external • Apr 30, 2026, 11:09 AM

ALL I KNOW IS I HAVE AN AC COVER ORDERED ON RO 40500

processor • Apr 30, 2026, 11:22 AM

RO 40500 hasn't even been processed through warranty. It looks like this was just entered on 4/28 in Tekion. There needs to be communication, so we know what we are processing. I can remove that line from the PA and re-enter it on a new PA if that is what you are needing to do. However, without communication, I am not aware that is the dealerships plan. If that is what you are wanting to do, please let me know.

processor • May 1, 2026, 12:35 PM

Based on Cody's response via email- I am going to ask Keystone to remove Job B from the PA and we will re-enter it on a new PA once the work is completed.

processor • May 1, 2026, 4:00 PM

@cody e @Jeremy G We need an invoice showing the $100 from the body shop for the sublet. They will not pay this without it. Thank you.

processor • May 1, 2026, 4:00 PM

@cody e @Jeremy G We need an invoice showing the $100 from the body shop for the sublet. They will not pay this without it. Thank you. This is for Job N.

processor • May 6, 2026, 8:25 AM

Following up on this invoice. Thanks!

dealer_or_external • May 6, 2026, 9:29 AM

@Alix Mongiat @Jeremy Galvin The final ro states that we buffed the scratch out and replaced decal we did not need the body shop

processor • May 6, 2026, 9:52 AM

Okay, I will remove the $100 sublet from the claim. Thanks!

processor • May 6, 2026, 9:57 AM

I emailed Keystone to have them remove the sublet and instead change to 0.6 hours for buffing unit with citrol and a rag. Will submit once this is approved/denied.

processor • May 8, 2026, 10:16 AM

CLAIM105016 has been submitted for payment.

processor • Jun 2, 2026, 9:17 AM

@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $1,178.28 total Job A - Labor $82.50 Part $6.50 Job C - Labor $49.50 Part $2.60 Job D: Labor $49.50 Part $2.60 Job E: Labor $33 Part $6.50 Job F: Labor $33 Job G: Labor $33 Part $6.50 Job H: Labor $33 Job I: Labor $16.50 Job J: Labor $33 Part $2.60 Job K: Labor $33 Part $2.60 Job L: Labor $33 Part $2.60 Job M: Labor $82.50 Job N: Labor $330 (metal scratch) Labor $165 (decal replace) Part - $40.28 Job O: Labor $99