Claim explorer / evidence thread
Claim 26607
TRI 1202 • Ashlee • Manufacturer Denied • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 12
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
12
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 17 • RO lines 6 • human-described photos 5 • 3C yellow • reconciliation reconciled • linked side comments 3
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
25
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Sep 4, 2026, 3:08 AM.
Indexed evidence
13 docs / 5 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26607/Denial email.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Sep 4, 2026, 3:08 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
26 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 6:31 PM • processor • TESTING AND LEARNING — TRI 1202 / RO 26607. Evidence review only, not final claim adjudication. The packet contains a primary Lippert denial dated March 24, 2026 for case 6504378: reason 004, PART TESTED GOOD, for return
Role mix
Dealer 0 • OEM 0 • Processor 13
Decision cues
Denial signals 3 • info / missing-doc asks 9 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
- **Component shown:** Rear side of a round recessed RV LED puck light/ceiling light with spring retention clips and black/white 12V DC wiring.
- **Visible condition/damage:** Retaining springs/clips show noticeable rust/corrosion on both sides. Light housing/label appears used/dirty; no obvious broken plastic or cut wiring visible.
- **Labels/text visible:**
- “Dream lighting”
- “P.N. 0016283CW”
- “12V DC, 3.5W”
- “2018-6”
- “QAI c/us”
- “Conforms to CSA C22.2 No. 250.0”
Human interpretation • confidence 0.00
supporting-image
Image shows a removed round recessed RV LED puck light/fixture being held backside-up. Visible components include the silver metal housing, spring retention clips, and black/white 12V supply leads.
Visible issue/damage: the black and white wires appear cut/disconnected at the free end; no connector is attached. No cracked housing or broken spring clips are clearly visible.
Label text visible: “Dream lighting,” QAI/cUS mark, P/N appears “016283CW,” “12V DC 3.5W,” “For use in recreational vehicl
Human interpretation • confidence 0.00
supporting-image
- **Visible part/component:** Hand-held round white RV interior puck/dome light or ceiling light assembly with two metal spring retaining clips and a black lead wire visible.
- **Visible damage/condition:** No obvious crack or break in the white lens/face is visible. Metal retaining clips appear dark/discolored and possibly bent/loose; one wire/lead is exposed off to the side. Damage/failure mode is not clearly shown from this angle.
- **Labels/text:** Background packaging/mat shows partial “Rec
Human interpretation • confidence 0.00
supporting-image
Visible close-up of an in-wall slide motor assembly, likely Lippert/Schwintek style.
- **Component shown:** Cylindrical in-wall motor mounted inside slide wall/track area, with black wiring harness and surrounding black metal/plastic channel/bracket.
- **Label/text visible:** “LIPPERT” partially visible; “MOTOR IN-WALL 10MM”; “MADE IN TAIWAN”; numbers appear to include “236575” and “#011792” but not fully clear.
- **Visible damage/condition:** Dark burn/scorch-like mark or melted spot on the mo
Human interpretation • confidence 0.00
supporting-image
Image shows a handheld round frosted plastic lens/cover or small recessed light trim/diffuser with a wire spring retaining clip on one side. A tape measure is placed across the face for sizing; visible diameter appears roughly 3.5–4 inches. No obvious crack, break, or deformation is visible in this photo. Background appears to be an RV/interior surface or counter area.
Visible text/labels: tape measure markings “2, 3, 4, 5, 6,” “FT & IN,” “INCHES,” and “25FT.”
Repair/claim context: documentati
Human interpretation • confidence 0.00
Claim Lines
complaint
CUST PURCHASED A SLIDE KIT (P/N V000815107) AND THE PART HAS FAILED. DOOR SIDE SLIDE IS NOT WORKING.
needs-review • confidence 0.06
complaint
CUST PURCHASED A SLIDE KIT (P/N V000815107) AND THE PART HAS FAILED. DOOR SIDE SLIDE IS NOT WORKING.
needs-review • confidence 0.24
complaint
CUST PURCHASED A SLIDE KIT (P/N V000815107) AND THE PART HAS FAILED. DOOR SIDE SLIDE IS NOT WORKING.
needs-review • confidence 0.24
complaint
CUST PURCHASED A SLIDE KIT (P/N V000815107) AND THE PART HAS FAILED. DOOR SIDE SLIDE IS NOT WORKING.
needs-review • confidence 0.15
cause
SLIDE MOTOR FAILED, THIS IS NOT ALLOWING THE SLIDE TO OPERATE.
needs-review • confidence 0.06
cause
SLIDE MOTOR FAILED, THIS IS NOT ALLOWING THE SLIDE TO OPERATE.
needs-review • confidence 0.04
cause
SLIDE MOTOR FAILED, THIS IS NOT ALLOWING THE SLIDE TO OPERATE.
needs-review • confidence 0.04
cause
SLIDE MOTOR FAILED, THIS IS NOT ALLOWING THE SLIDE TO OPERATE.
needs-review • confidence 0.04
correction
REPLACE SLIDE MOTOR AND TEST MAUD, VINNY Customer #: 87885
needs-review • confidence 0.06
correction
REPLACE SLIDE MOTOR AND TEST MAUD, VINNY Customer #: 87885
needs-review • confidence 0.04
correction
REPLACE SLIDE MOTOR AND TEST MAUD, VINNY Customer #: 87885
needs-review • confidence 0.04
correction
REPLACE SLIDE MOTOR AND TEST MAUD, VINNY Customer #: 87885
needs-review • confidence 0.04
Evidence Thread
Stephanie Davis
dealer_or_external • Jan 19, 2026, 11:57 AM
@Ashlee O This will be an LCI warranty! Cust purchased a slide motor, it has failed within a year. I have attached an invoice showing where and when the part was purchased. :)
Ashlee Olsen
processor • Jan 19, 2026, 12:36 PM
submitted PA to LCI
Ashlee Olsen
processor • Jan 19, 2026, 12:37 PM
Case#6504378
Ashlee Olsen
processor • Jan 19, 2026, 2:52 PM
@Stephanie D Hey! I'm glad you're back & hope you're on the mend!
LCI feedback: Thank you for reaching out. Can you please tell me what trouble shooting was done to determine the motor to be bad?
Stephanie Davis
dealer_or_external • Jan 20, 2026, 12:49 PM
With the unit sitting level the motor keeps amping out, checked around slide for obstructions none were found and checked v rollers for tightness. Tested voltage with unit unplugged 12.3 vdc. Tech found motor to be bad after checking all conditions.
Ashlee Olsen
processor • Jan 20, 2026, 1:29 PM
Thanks Stephanie, notes sent to LCI
Ashlee Olsen
processor • Jan 20, 2026, 5:09 PM
@Stephanie D Can you fill out this form please?
Ashlee Olsen
processor • Jan 20, 2026, 5:11 PM
@Stephanie D WO 26607 LCI feedback: Regarding this unit, I can authorize the replacement of the motor along with 1 hour of labor. I have attached our warranty claim form to be filled out to its entirely once the job is complete. Please let us know if you have any further questions.
I attached the requested form to this folder.
Stephanie Davis
dealer_or_external • Jan 21, 2026, 11:36 AM
Yes, I will have this completed when job is done. I am not sure what the part cost, freight etc. will be at this time. :)
Stephanie Davis
dealer_or_external • Jan 21, 2026, 12:08 PM
@Tessa C Approved to order a motor for slide on line 1. LCI case # 6504378 if you give LCI this case number it usually makes ordering easy!
Tessa Coffey
dealer_or_external • Jan 21, 2026, 2:09 PM
@Stephanie D ON ORDER 17676
Tessa Coffey
dealer_or_external • Jan 30, 2026, 8:59 AM
@Stephanie D PART IS HERE S/O M-R
Ashlee Olsen
processor • Feb 12, 2026, 7:39 PM
submitted case#6504378
Ashlee Olsen
processor • Feb 16, 2026, 3:38 PM
@Stephanie D WO 26607 Lippert is asking for the part to be returned
Stephanie Davis
dealer_or_external • Feb 16, 2026, 4:56 PM
Thank you, I have put this on techs board to collect part
Cole Perkins
dealer_or_external • Feb 26, 2026, 1:03 PM
@Tessa C can we get pricing and availability on a light for this unit
Tessa Coffey
dealer_or_external • Feb 26, 2026, 2:00 PM
@Cole P What kind of light?
Tessa Coffey
dealer_or_external • Feb 26, 2026, 2:09 PM
@Cole P What kind of light?
Tessa Coffey
dealer_or_external • Feb 26, 2026, 4:04 PM
@Cole P 420386 11.99 in stock at grand design
Ashlee Olsen
processor • Mar 17, 2026, 1:54 PM
@Stephanie D Just a reminder for this one
Stephanie Davis
dealer_or_external • Mar 19, 2026, 10:36 AM
@Ashlee O I have attached the proof of shipping and the cost as well. I had to reach out to LCI for the address where the part was to go. I have attached the return form that was emailed to me this morning! Happy Thursday! :)
Ashlee Olsen
processor • Mar 19, 2026, 3:31 PM
Thank you Stephanie, proof of shipping and shipping invoice added to Lippert email.
Ashlee Olsen
processor • Mar 24, 2026, 12:58 PM
@Stephanie D This has been denied, part tested good.
Ashlee Olsen
processor • Mar 24, 2026, 12:59 PM
@Stephanie D this has been denied, part tested good
Stephanie Davis
dealer_or_external • Jun 22, 2026, 12:47 PM
@Cole P I was looking in on some of my unpaid claims and found this. It is in the AR just hanging out, how do we take care of this on our end since it was denied?
iClaims AI
processor • Oct 19, 2026, 6:31 PM
TESTING AND LEARNING — TRI 1202 / RO 26607. Evidence review only, not final claim adjudication. The packet contains a primary Lippert denial dated March 24, 2026 for case 6504378: reason 004, PART TESTED GOOD, for returned in-wall slide motor 236575. The work order describes an inoperative door-side slide and motor replacement; the completed dealer paperwork seeks $568.08, including one labor hour, freight, and the replacement motor. A return form and UPS receipt support shipment for evaluation. The supplied motor-area photo provides limited component context; four other images show a separate light fixture and do not prove slide-motor failure. The original denial establishes the stated manufacturer decision, but neither a manufacturer remittance nor a later appeal, credit, goodwill reversal, or final financial disposition is in this packet. Please reconcile the returned part's test report and diagnostic readings with the dealer's original failure diagnosis, and obtain any appeal outcome, remittance or credit, and completed-repair/test proof. Do not infer reimbursement or a fully closed financial claim from supplier invoice payment. @Chris B @Heidi H @Tricia H
Claim Files
Denial email.pdf
mail-artifact • Mar 24, 2026, 12:57 PM • 554,738 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Denial email.pdf
Denial.pdf
main-pdf • Mar 24, 2026, 12:57 PM • 165,962 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26607/Denial.pdf
Denial.pdf
main-pdf • Mar 24, 2026, 12:57 PM • 165,962 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Denial.pdf
Lippert email.pdf
mail-artifact • Mar 20, 2026, 1:26 PM • 645,028 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Lippert email.pdf
Shipment Receipt _ UPS.pdf
pdf • Mar 19, 2026, 10:32 AM • 80,137 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Shipment Receipt _ UPS.pdf
_LIPPERT PART RETURN FORM COMPLETED.pdf
pdf • Mar 19, 2026, 10:32 AM • 86,410 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/_LIPPERT PART RETURN FORM COMPLETED.pdf
Part return email request.pdf
mail-artifact • Feb 16, 2026, 3:38 PM • 283,410 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Part return email request.pdf
completed wo.pdf
pdf • Feb 12, 2026, 3:50 PM • 414,913 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/completed wo.pdf
part inv Feb 12.pdf
pdf • Feb 12, 2026, 3:50 PM • 73,032 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/part inv Feb 12.pdf
completed warranty form.pdf
pdf • Feb 12, 2026, 3:50 PM • 943,485 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/completed warranty form.pdf
Warranty form.pdf
pdf • Jan 20, 2026, 5:08 PM • 106,484 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Warranty form.pdf
WO.pdf
pdf • Jan 19, 2026, 11:54 AM • 389,571 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
INV FOR PROOF OF PURCHASE V000815107.pdf
pdf • Jan 19, 2026, 11:54 AM • 59,927 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/INV FOR PROOF OF PURCHASE V000815107.pdf