Claim explorer / evidence thread
Claim 26531
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
20
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
3 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
10 indexed side comments on this claim.
Latest visible thread signal
Mar 4, 2026, 5:40 PM • processor • paid $680.46 2/17 check #3110270
Role mix
Dealer 0 • OEM 0 • Processor 6
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
- **Visible damage:** No clear, claimable damage is visible in this photo. Exterior panels, front storage lid, black upper wall/roof section, latches, lights, and trim appear intact from this angle. Some minor dirt/water spotting on black lower trim/diamond plate and general road grime only.
- **Parts/components shown:** Forest River/Rockwood High Wall pop-up camper; front tongue/A-frame, propane tank cover, front storage box/lid, side entry door, exterior access panels, marker lights, black upp
Human interpretation • confidence 0.00
supporting-image
- **Unit/parts visible:** Forest River **Rockwood Highwall** folding/pop-up camper, front/curb-side exterior. Visible A-frame tongue, tongue jack, safety chains, LP gas tank cover, front storage box/lid, black upper side/roof wall panels with latches/hinges, amber marker lights, exterior access/service doors, side labels/decals.
- **Visible damage:** No clear damage is identifiable in this wide exterior view. Some normal dirt/scuffing on black lower trim/tongue/LP cover and small marks on black
Human interpretation • confidence 0.00
supporting-image
Image shows the front curb/driver-side area of a Forest River-style travel trailer at a service facility.
- **Visible components:** A-frame tongue, coupler, safety chains, tongue jack with foot pad, front LP tank cover, front utility/battery box area, front wall with marker lights, warning decals, black lower rock-guard/trim, gray front cap/bed platform edge, latch hardware, and a “SOLAR”/Go Power style label.
- **Damage observed:** No clear structural damage visible. LP cover and tongue area s
Human interpretation • confidence 0.00
supporting-image
- **Visible item/context:** Forest River towable RV/travel trailer exterior, front/roadside area, parked at dealer lot. Front A-frame with dual propane tank cover, front wall, front fold-out/bed platform or cargo lid, upper black side/roof rail assembly, side storage/compartment doors, amber marker lights, latch hardware, gas strut/support.
- **Visible damage/condition:** No clear major breakage visible. Black upper rail/paneling shows light scuffs, scratches, dirt, and minor finish wear; front
Human interpretation • confidence 0.00
supporting-image
Warranty image summary — case 26531 / IMG_2636.JPG:
- **Visible area/components:** Exterior side of a Forest River/Rockwood-style RV/camper. Shows white sidewall with black lower trim, black upper fold/bed or front panel, exterior access/storage door, black vent/grille panel, gas strut/support arm, side marker light, latches/hinges, and multiple safety/data labels.
- **Visible damage:** No clear structural damage, crack, separation, or missing part is evident from this photo. A small smudge/scu
Human interpretation • confidence 0.00
supporting-image
- **Visible unit/area:** Forest River **Rockwood Highwall** folding camper/RV, curb/side exterior shown in raised/open position.
- **Components visible:** Upper black roof/side rail, roof latches/brackets, exterior sidewall, graphics/decals, wheel/fender, utility/service labels, city water connection area, black mesh cargo/storage platform, support/strut arm on right side.
- **Visible damage:** No obvious broken, cracked, bent, or missing component is clearly identifiable in this photo. A small
Human interpretation • confidence 0.00
supporting-image
Exterior photo of a Forest River Rockwood Highwall trailer, curb/side view with roof/upper wall raised.
- **Visible components:** black upper roof/side rail, lift/support hardware/gas strut, exterior latches/brackets, sidewall graphics, access/service doors, wheel/fender, rear/front utility panel area with water connections.
- **Damage/condition:** No clear broken or missing part is visible in this image. Upper black rail/trim and latch/bracket areas are shown, possibly for documenting fit/alig
Human interpretation • confidence 0.00
supporting-image
Visible RV exterior, curb/side wall area of a Forest River Rockwood “High Wall” camper/trailer.
- **Damage/issue visible:** A long black exterior support/strut arm is hanging loose diagonally from the upper black side rail down toward the white side wall. The lower end appears disconnected/unsecured, with its fitting dangling away from the intended mount. No major body panel crack or impact damage is clearly visible in this photo.
- **Parts/components shown:** Upper black side rail/trim with fa
Human interpretation • confidence 0.00
supporting-image
- **Visible unit/area:** Forest River Rockwood “High Wall” folding camper/trailer, curb/side exterior. Image focuses on the upper black roof/bed-deck side structure with hardware, latches, hinge plates, and gas strut/support arm.
- **Visible damage/condition:** No clear major breakage visible. Minor scuffs/scratches and finish wear are visible on the black corner/side panels and hardware area. A long black slide/support rail is extended from the upper structure; condition/alignment cannot be con
Human interpretation • confidence 0.00
supporting-image
- **Visible RV/components:** Partial exterior of a Forest River/Rockwood unit, front/side area. White sidewall with black lower skirt, orange/black graphics, exterior baggage/access door, red marker light, black upper trim/rail, LP disconnect area, and a gray support/strut/arm mounted along the side.
- **Visible labels/text:** “ROCKW…” and “HIGH…” branding partially visible; small label appears to say “LIFT HERE TO RAISE”; lower label reads “LP DISCONNECT” with caution/attention warnings. Backgr
Human interpretation • confidence 0.00
supporting-image
Photo shows rear/left side of a Forest River Rockwood folding camper/trailer in a lot.
- **Visible components:** rear wall with Rockwood decal, spare tire cover, rear marker/tail lights, Tennessee trailer plate, black roof/upper body rail, side access/storage door, side vent/grille, lift/support hardware, and the white roof panel.
- **Visible condition/damage:** the white roof/top panel appears visibly bowed/warped upward along the center/edge area. Small pieces of blue tape are placed on the r
Human interpretation • confidence 0.00
supporting-image
Exterior side view of a Forest River Rockwood High Wall pop-up/camper trailer. Visible components include the black upper lift/roof side panels, white sidewall, entry door, storage/access hatch doors, wheel/fender, stabilizer/leveling hardware, and gas strut/lift support on the right.
No obvious collision damage, cracks, detached trim, or broken components are clearly visible in this photo. The image appears to document the camper’s side/upper lift wall area rather than a close-up defect.
Visi
Human interpretation • confidence 0.00
supporting-image
Warranty image (IMG_2627.JPG) shows exterior side of a Forest River Rockwood High Wall folding camper/trailer at dealer lot.
- Visible components: side wall panel with graphics, black upper roof/side rail, white roof section, lift/support strut or pole attached near upper rail, exterior storage/utility door, side marker light, wheel/tire, lower skirt/trim, warning/notice labels.
- Visible damage: no clear impact, crack, separation, or broken part is evident in this photo. Upper rail/roof edge a
Human interpretation • confidence 0.00
supporting-image
Outdoor dealership/RV lot overview. Foreground shows a silver pickup and partial white/black “ROCKWOOD” travel trailer at right, with many RVs/trailers in background; visible brand/model text includes Rockwood, Alliance, Mini, Escape, and other partially legible RV front caps. No close-up of a claimed component, defect, repair area, VIN/data label, or service document is shown. No visible damage can be confirmed from this distance. Repair context/claim-line linkage is unclear; image appears to b
Human interpretation • confidence 0.00
supporting-image
- **Unit/labels:** Forest River **Rockwood Highwall** folding camper/trailer, exterior curb/side wall visible. Small safety/VIN-style labels near lower side are present but not readable.
- **Visible components:** Black upper roof/side rail or camper box cap with screw/rivet fasteners, corner/vertical seam plate, gas strut/lift support, exterior baggage/utility doors, vent/grille, black lower skirting, wheel/fender, side graphics.
- **Visible damage/condition:** No major breakage is clearly visib
Human interpretation • confidence 0.00
supporting-image
- **Visible damage:** No obvious damage is discernible in this wide exterior photo. Image primarily shows the rear/driver-side area and raised/black upper roof section of a Rockwood Highwall RV; no clear cracks, dents, separation, or missing parts visible from this distance.
- **Parts/components shown:** Rear wall with spare tire, tail/marker lights, black trim/roof edge, side access/storage hatch, exterior graphics, stabilizer/lift hardware/struts, wheel area, exterior utility/label stickers.
-
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** No physical RV damage is shown. Image is mainly a close-up of a printed work order on a dark textured surface; a staple is visible. No parts/components requiring repair are clearly pictured.
- **Document/labels visible:** Tri-Am RV Center of East Tennessee header; **W/O: 26531**; appointment date **06 DEC 2025, 09:00am**; customer listed as **MILLSAPS, JOE**; stock **11005**; unit described as **2025 Forest River Rockwood Camp A213HS**, model **A213HS**; mileage *
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** No clear damage is visible in this photo. Rear exterior panel, trim, lights, and roof/top edge appear generally intact from this distance. Two small blue tape markers are visible along the top/roof edge, likely marking inspection or repair locations, but the underlying defect is not discernible.
- **Parts/components shown:** Rear wall of a Forest River Rockwood RV/camper, black upper trim/rail, roof/top assembly, rear marker lights, round tail lights, spare tire c
Human interpretation • confidence 0.00
supporting-image
Image shows a printed Tri-Am RV Center service/claim document on a dark textured surface; no physical RV damage or component is visible.
Visible document text/details:
- Dealer: “Tri-Am RV Center of East Tennessee, Inc”
- Address: “1202 Idell Road, Bulls Gap TN 37711”
- Phone/Fax: “877-635-1167 / 423-235-1176”
- Website: “WWW.TRIAMRV.COM”
- Manufacturer/stock: “2025 FOREST RIVER”
- Unit: “ROCKWOOD CAMP A213HS”
- Model: “A213HS”
- Serial appears: “4X4CPRW14SD320764”
- Stock #: “11005”
- Mileage:
Human interpretation • confidence 0.00
supporting-image
Claim line 2 image shows the RV roof area with a large black tinted skylight/roof window or vent assembly. The dome/panel appears visibly warped or bowed upward, with possible separation/lift along the perimeter seal/gasket, especially near the marked front edge. A blue tape marker is placed at the lower edge of the skylight to indicate the concern area.
Visible components: roof membrane/panel, black skylight/vent dome, perimeter sealant/gasket, roof edge trim/rail, sidewall marker light, exter
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File name indicates LINE 2; image likely supports roof/edge-seal repair on Forest River unit.
Visible components:
- RV roof surface/membrane, white.
- Long black roof fixture/trim on left, likely skylight/vent or roof cap edge.
- Right-side roof edge/gutter/termination trim with visible fastener.
- Blue painter’s tape marking a localized area near the roof edge seam.
Visible condition/damage:
- Brown/discolored line along the right roof edge seam/termination area, suggestin
Human interpretation • confidence 0.00
supporting-image
Claim line 4 image shows the exterior side/upper body area of a Forest River RV near a large side window, awning arm, rear corner trim, marker/tail lights, and rear cap area. A blue marker circle highlights a faint vertical dent/crease or surface waviness on the white fiberglass/side panel adjacent to the window and trim. Damage is subtle and visibility is limited by glare/reflection, but the marked area appears to be the claimed defect/repair location. Partial exterior branding/label near rear
Human interpretation • confidence 0.00
supporting-image
Warranty image for case 26531 / line 3: close-up of a gray flexible hose or tube, likely a high-pressure hydraulic/utility line, with printed warning/identification markings.
Visible condition/damage:
- Surface shows light scuffing/abrasion and a faint longitudinal scratch/mark near the printed text.
- No clear rupture, cut-through, leak, fitting failure, or separated component visible in this photo.
Visible text/labels:
- Warning text appears to read: “DO NOT OPEN HIGH PRESSURE.”
- Additional
Human interpretation • confidence 0.00
supporting-image
Claim line 3 image shows a close-up of a black SUSPA gas strut/lift support cylinder/rod area, likely for an RV compartment/door hatch or similar lift mechanism.
- Visible component: Black high-pressure gas spring/strut with SUSPA branding.
- Readable label/text: “SUSPA,” “DO NOT OPEN,” “HIGH PRESSURE,” “MADE IN U.S.A.,” partial website “www.suspa…” and partial/unclear serial or part marking.
- Visible damage: No obvious break, leak, dent, or deformation is clearly visible in this photo; only m
Human interpretation • confidence 0.00
Claim Lines
complaint
CS THAT THERE ARE LEAKS (ASK FOR LOCATION)CS THAT THE REAR TOP
needs-review • confidence 0.06
cause
TECH FOUND SMALL OPEN VOIDS IN THE SEALANT AT THE SKYLIGHT
needs-review • confidence 0.06
correction
ADD SEALANT TO OPEN VOIDS AND WATER TEST
needs-review • confidence 0.06
complaint
CUSTOMER IS HAVING ISSUES PUTTING THE TOP UP, IT IS VERY HARD TO RAISE COMPARED TO WHEN IT WAS PURCHASED
needs-review • confidence 0.03
cause
TECH INSPECTED AND DETERMINED ALL STRUTS (4 OF THEM) ARE NO LONGER PROVIDES ADEQUATE LIFT FORCE.
needs-review • confidence 0.06
correction
REMOVE ALL FOUR EXISTING STRUTS AND REPLACE WITH NEW ONES AND TEST
needs-review • confidence 0.03
complaint
THE REAR OF THE UNIT HAS DEVELOPED STRESS CRACKS IN A AREA ACROSS THE Page 1 of 2 © 2026 Integrated Dealer Systems *26531* BACK Promised Date: 30 DEC 25 W/O: 26531
needs-review • confidence 0.09
cause
UNIT HAS DEVELOPED STRESS CRACKS IN THE GELCOAT (SURFACE LAYER) ON THE REAR
needs-review • confidence 0.06
correction
REPAIR AREA BY GRINDING OUT CRACKS,FILLING AND REFINISHING.
needs-review • confidence 0.06
Evidence Thread
Ashlee Olsen
processor • Dec 11, 2025, 1:32 PM
submitted PA#2525182
Ashlee Olsen
processor • Dec 11, 2025, 2:05 PM
approved
job 1 .3
job 2 .6
12/11/2025aconsiglio@forestriverinc.comHello, the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. Thank you Please return the defective struts for testing. Thank you!
job 3 3.5
Stephanie Davis
dealer_or_external • Dec 16, 2025, 10:16 AM
@Tessa C Approved to order the following:
Line 3: Struts for the top of unit. There are photos of these on the claim and cloud. Jayson is the tech on this if you have questions on the struts. :)
Tessa Coffey
dealer_or_external • Dec 16, 2025, 12:16 PM
@Stephanie D ON ORDER 17610
Tessa Coffey
dealer_or_external • Dec 19, 2025, 1:21 PM
@Stephanie D STRUTS HERE IN S/O M-R
Ashlee Olsen
processor • Jan 22, 2026, 3:09 PM
submitted C#2525182
Ashlee Olsen
processor • Jan 26, 2026, 2:11 PM
WO 26531 FR feedback:
Feedback01/23/2026arbutler@forestriverinc.comHello, the two struts that are SUSPA will need to be returned, the struts that are GN DO NOT return, Thank you Hello there – We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff.
Ashlee Olsen
processor • Feb 4, 2026, 3:57 PM
@Stephanie D We respectfully deny this repair as there has been no response to our request. Please be sure to acknowledge the denial in order to process any remaining repairs on the claim. The repair line will automatically deny after 14 days. If you are able to fulfill the original request, a new claim will be required to be submitted and reviewed. Thank you. – Rockwood & Flagstaff Claims Specialists
Stephanie Davis
dealer_or_external • Feb 5, 2026, 12:37 PM
@Ashlee O I have these part finally that are requested. I will send this over to be resubmitted on another WO.
Ashlee Olsen
processor • Mar 4, 2026, 5:40 PM
paid $680.46 2/17 check #3110270
Claim Files
COMPLETED WO.pdf
pdf • Jan 22, 2026, 1:20 PM • 414,458 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/COMPLETED WO.pdf
LINE 4 PAINT INVOICE.pdf
pdf • Jan 22, 2026, 12:35 PM • 314,448 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/LINE 4 PAINT INVOICE.pdf
WO.pdf
pdf • Dec 11, 2025, 12:59 PM • 410,718 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/WO.pdf