Claim explorer / evidence thread
Claim 26386
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 24
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
24
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
28
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
5 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/line 3 WATER ON PART.jpeg
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Mar 4, 2026, 5:36 PM • processor • paid $1618.19 2/17 check #3110270
Role mix
Dealer 0 • OEM 0 • Processor 14
Decision cues
Denial signals 0 • info / missing-doc asks 17 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
damage-photo
Warranty image for case 26386 / claim line 3 (“WATER ON PIPE”): Close-up of RV plumbing/cabinet area showing a black ABS/PVC drain pipe elbow/trap section. The pipe joint/low elbow area is circled in blue with an arrow pointing to it; a small wet/shiny spot is visible on the black pipe, consistent with water present at or near the fitting. Surrounding components include braided water lines, a hose clamp/fitting, corrugated white hose, wall/panel material, and nearby wiring/hoses. No clear readab
Human interpretation • confidence 0.00
parts-photo
Image shows an interior RV plumbing/cabinet area, likely under a sink or fixture.
- **Visible components:** Black plastic drain piping/P-trap section, braided flexible water line, wood cabinet panel/trim, wall paneling, and underside of a white fixture/countertop.
- **Damage/condition:** Blue circle highlights a small suspected wet/leak area near where the plumbing/line passes by the wood panel/trim. Possible water on or around the component/wood edge; no major pooling or structural damage is c
Human interpretation • confidence 0.00
supporting-image
Outdoor RV dealership/lot scene. A gray pickup is hitched to a white/gray Forest River Rockwood travel trailer/fifth-wheel-style towable, side view visible.
Visible components: trailer sidewall, graphics, large side window, entry/compartment door, dual axles/wheels, front hitch/coupler area with jack/propane/battery area, roof vents/AC covers, awning rail/arms. Background shows other RVs.
Text/labels visible: “ROCKWOOD” on the trailer side; other distant RV/sign text is partially visible but n
Human interpretation • confidence 0.00
supporting-image
RV interior under repair/disassembly. An electric fireplace insert has been removed and is lying on the floor in front of the entertainment cabinet. The wall/cabinet opening behind it is exposed, showing wood framing, loose wiring harnesses, and an electrical outlet/switch area. Several screws and trim pieces are on the floor; adjacent cabinet doors/drawers are open. Nearby components include kitchen cabinetry, stove/oven, vent grille, and large storage cabinet doors with black handles.
No clea
Human interpretation • confidence 0.00
supporting-image
Rear exterior of a Forest River Rockwood Ultra Lite travel trailer. Visible components include rear wall, ladder, rear window, spare tire/cover, bumper, license plate, round tail/marker lights, and branding decals.
Visible text/labels: “ROCKWOOD Ultra Lite,” “WE RV,” “GETHITCHED,” “@RockwoodRVs,” and Tennessee plate “55028” visible. Neighboring RV shows “Fleetwood.”
Observed issue/damage: A black cable/cord or loose component is hanging below the rear bumper/spare tire area and lying on the gr
Human interpretation • confidence 0.00
supporting-image
Image shows an under-sink/cabinet interior wood panel with a white manufacturer/component label attached. No visible physical damage, leak, broken plumbing, or failed part is shown in this photo.
Visible label text, partially legible:
- “Forest River #100 (03?)”
- “Index #5 (17 of 24)”
- “FCT DESTINY-NG LAV …”
- “22.5x24.5 RIO WHT … RIMDF-16”
- “EPA TSCA Title VI compliant”
- Date/code appears like “08-17” or similar.
Parts/components visible:
- Raw/unfinished cabinet panel or underside backin
Human interpretation • confidence 0.00
supporting-image
Exterior curb-side view of a Forest River Rockwood Roo travel trailer.
- **Visible components:** Entry door with window, grab handle, side windows, black roof/awning rail area, extended/retracted black awning hardware along upper side, exterior speakers/vents/utility covers, tandem wheels, lower black skirt/trim.
- **Visible damage/condition:** No obvious crack, hole, impact damage, or missing component visible in this photo. Sidewall surface shows wavy/uneven reflections, but this could be lig
Human interpretation • confidence 0.00
supporting-image
Visible RV exterior lower rear/side wall area. Components shown include a black rectangular exterior electrical/shore-power hatch or inlet cover being pressed/pointed at by a hand, nearby red oval rear marker/taillight, black corner trim, horizontal lower body seam/trim, and gray/white fiberglass/painted body panels.
Damage/condition: no clear major breakage visible. Minor scuffs/scratches and dirt are visible around the black electrical hatch/cover and along the lower trim/panel; possible surf
Human interpretation • confidence 0.00
supporting-image
Claim line 2 image shows the exterior rear/side of a Forest River/Rockwood RV with a round red LED tail/marker/stop light mounted in a cream fiberglass wall panel. The lamp is illuminated and the red lens appears intact with no obvious cracking or missing pieces visible. There is noticeable gray/dirty residue or sealant/scuffing around the upper perimeter of the light opening and minor marks on the surrounding wall, suggesting prior removal/reseal or repair area rather than clear impact damage.
Human interpretation • confidence 0.00
supporting-image
Exterior passenger-side/front area of a Forest River RV shown under a service bay canopy. Visible components include the sidewall with graphics, front side window, entry/storage door edge, utility/service port area, wheel/fender, and a powered patio awning assembly with roller tube, fabric, support arms, pivot bracket, and wall mount.
Visible damage appears limited/unclear: the awning roller/fabric area near the upper arm bracket shows scuffing/fraying or wear spots on the black material, but n
Human interpretation • confidence 0.00
supporting-image
Exterior side/front panel of a Forest River Rockwood RV/travel trailer.
- **Visible damage/condition:** No obvious major damage shown. White fiberglass/gelcoat panel has light dirt specks and minor smudges/scuffs, including a vertical dirty mark below/near the Rockwood model label. Black lower trim/rock guard shows minor surface marks only.
- **Parts/components visible:** White exterior body panel, black lower trim/rock guard, small black mounted fixture on lower trim, decals/badges.
- **Labels
Human interpretation • confidence 0.00
supporting-image
Image is heavily out of focus and not very diagnostic.
- **Visible components:** Partial exterior corner/side of a vehicle/RV, a red lens/light near the upper area, dark/black trim or bumper-like edge, and gravel ground.
- **Visible damage:** No clear, verifiable damage is visible due to blur. A dark vertical seam/gap near the lower right of the body/trim area is visible, but it cannot be confirmed as damage.
- **Labels/text:** No readable labels, VIN, part numbers, or document/screenshot text.
Human interpretation • confidence 0.00
supporting-image
Image shows a partial repair/work order document, not a clear damage photo.
- Visible damage/component context: Text references customer-reported water leak issues; no actual physical damage or RV component is visibly shown in this image.
- Document/dealer: Tri-Am RV Center of East Tennessee, Inc., 1202 Idell Road, Bulls Gap TN 37711; phone 877-635-1167; website TRIAMRV.COM.
- Unit info visible: 2025 Forest River Rockwood Ultra 2606WS; model 2606WS; stock #11096; serial/VIN appears `4X4TRLB20SZ
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** Passenger-side exterior wall shows broad, uneven **waviness/rippling** in the laminated fiberglass/sidewall surface, most noticeable across the large white panel between the entry door area and the window/“ROCKWOOD” graphics. No obvious puncture, crack, missing trim, or open seam is visible in this photo.
- **Parts/components visible:** Entry door edge/black hinge frame at left, black lower skirt trim, awning arm/rail at top, exterior round speaker/vent ports, win
Human interpretation • confidence 0.00
supporting-image
Exterior photo of a Forest River Rockwood Ultra Lite travel trailer, rear/curb-side area.
- **Visible components:** rear wall, curb-side wall, black corner trim, roof/awning rail area, power awning roller/end head, vertical awning arm, entry door/assist handle, rear bumper, tail/marker lights, spare tire area/cover edge.
- **Possible damage/condition:** no major impact damage visible. At the upper rear curb-side corner/awning area there appears to be a small gap or misalignment in the black tri
Human interpretation • confidence 0.00
supporting-image
Visible RV exterior entry area. Black folding assist/grab handle mounted beside entry door with black brackets and door latch/lock visible. Blue tape markers are placed on/near the handle and sidewall, likely indicating repair/inspection locations. No major structural damage is clearly visible; possible cosmetic scuffs/scratches or fitment concern around the handle/bracket area and adjacent white sidewall/black trim. Bracket covers show open circular holes that may be normal access holes or miss
Human interpretation • confidence 0.00
supporting-image
Close-up of a black plastic plumbing fitting/valve on a countertop. Visible components include a side hose/barb-style opening, a male threaded lower connection, and a square/rectangular top cap. The part shows scuffing and possible cracking or stress marks on the upper cap/body area, but the exact failure point is not fully clear from the photo. No readable labels or document text are visible. Likely relates to a repair/replacement of a plumbing fitting/valve for claim line 3; filename indicates
Human interpretation • confidence 0.00
supporting-image
Exterior curb/side wall of a Forest River Rockwood Roo Ultra Lite travel trailer. Visible components include awning arm/rail, exterior speakers, window, vent/access panels, fender, baggage/utility door area, wall graphics, and small warning/feature labels. Text visible includes “ROCKWOOD,” “RV Ultra Lite,” “Counteract Balancing Beads,” and partial caution/notice labels.
A long black horizontal exterior molding/rail on the lower side wall appears detached or missing its cover/end section: the ra
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: Image file “LINE 3 (2.jpeg)” appears to support claim line 3 for Forest River case 26386.
Visible components/context:
- Interior RV utility/plumbing cavity behind cabinetry/wall panel.
- Black ABS drain/vent piping with elbows.
- Braided water lines, red/blue PEX-style water lines, corrugated hose/conduit, wiring, and clamps/connectors.
- Wood framing/flooring and gray fabric/vinyl wall panel visible.
Visible damage/condition:
- Area around the black pipe penetration at the
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File name indicates “LINE 4 REQUESTED PHOTO”; likely submitted as requested support for claim line 4.
Visible components/context: Interior RV cabinetry/wall corner near floor, wood-look vertical panels, narrow gap/crevice between cabinet/wall pieces, black rectangular base/trim or appliance/furniture support, flooring/rug edge, small white plastic fitting/fastener near floor.
Visible damage/condition: Photo shows a tight cabinet/wall joint area with possible misalignment or
Human interpretation • confidence 0.00
supporting-image
Visible item: photographed paper work order/warranty document on a dark textured surface; no RV component damage visible in this image.
Document/labels visible:
- Dealer: Tri-Am RV Center of East Tennessee, Bulls Gap TN; website TRIAMRV.COM.
- W/O: 26386, matching case_id 26386.
- Appointment date: 14 Nov 2025, 11:00am.
- Stock #: 11096.
- Unit: 2025 Forest River Rockwood Ultra 2606WS.
- Model: 2606WS.
- Serial/VIN visible: 4X4TRLB20SZ197313.
- Mileage: 0.
- Job #1 – Warranty, Status: In Progre
Human interpretation • confidence 0.00
supporting-image
- **Visible area:** Front/passenger side of a Forest River travel trailer, parked at dealer/service lot. Front cap, sidewall, lower diamond-plate rock guard, A-frame tongue, awning hardware, marker lights, and side door area are visible.
- **Damage/issue observed:** No obvious large impact damage is visible. The likely focus is the **upper front passenger-side awning/roof-edge area**: awning is extended and hardware/rail/end area is exposed; a thin cord/string appears hanging near the top corner
Human interpretation • confidence 0.00
supporting-image
Claim line 2 image shows an RV exterior sidewall area with a round exterior component/fixture removed or hanging loose. A circular mounting footprint with old sealant/dirt ring and several screw holes is visible; red/white wiring protrudes through the center hole and connects to a loose round lens/fixture piece hanging below. Nearby components include black trim/door frame, step/bumper area, and a black exterior handle/port. Visible label reads “WE RV Certified” with social media icons. Repair c
Human interpretation • confidence 0.00
supporting-image
Image shows exterior rear/side upper corner of a Forest River Rockwood Ultra Lite travel trailer.
- **Visible damage:** At the upper rear corner/roofline where the sidewall, rear wall, and black roof/corner trim meet, the corner cap/trim appears damaged, separated, or poorly seated with light-colored material/sealant exposed. Possible gap/misalignment at the roof edge/corner molding. No clear damage visible to ladder, lights, bumper, or sidewall panels.
- **Visible components:** Rear ladder, bl
Human interpretation • confidence 0.00
Claim Lines
complaint
CUS HAVING ELECTRICAL ISSUES WITH THEIR PANEL FLASHING
needs-review • confidence 0.23
complaint
CUS HAVING ELECTRICAL ISSUES WITH THEIR PANEL FLASHING
needs-review • confidence 0.23
complaint
CUS HAVING ELECTRICAL ISSUES WITH THEIR PANEL FLASHING
needs-review • confidence 0.06
cause
During diagnostic inspection, 6 VDC was detected on the red wire at the left tail light. The voltage was traced to the pink wire at the 7way junction box. To further investigate, the underbelly was dropped and wiring was traced to the Unity Board, checking thoroughly for breaks or pinched wires. HAEHNER, CARL Customer #: 76295 In order to complete the trace, the converter and fireplace were removed and reinstalled. After contacting LCI for technical support, it was determined that the issue originated from an intermittent voltage leak from the lockout pin. Measurements confirmed 9 VDC intermittently leaving the pin, which caused the control panel to flash and the tail light to illuminate unexpectedly.
needs-review • confidence 0.34
cause
During diagnostic inspection, 6 VDC was detected on the red wire at the left tail light. The voltage was traced to the pink wire at the 7way junction box. To further investigate, the underbelly was dropped and wiring was traced to the Unity Board, checking thoroughly for breaks or pinched wires. HAEHNER, CARL Customer #: 76295 In order to complete the trace, the converter and fireplace were removed and reinstalled. After contacting LCI for technical support, it was determined that the issue originated from an intermittent voltage leak from the lockout pin. Measurements confirmed 9 VDC intermittently leaving the pin, which caused the control panel to flash and the tail light to illuminate unexpectedly.
needs-review • confidence 0.34
cause
During diagnostic inspection, 6 VDC was detected on the red wire at the left tail light. The voltage was traced to the pink wire at the 7way junction box. To further investigate, the underbelly was dropped and wiring was traced to the Unity Board, checking thoroughly for breaks or pinched wires. HAEHNER, CARL Customer #: 76295 In order to complete the trace, the converter and fireplace were removed and reinstalled. After contacting LCI for technical support, it was determined that the issue originated from an intermittent voltage leak from the lockout pin. Measurements confirmed 9 VDC intermittently leaving the pin, which caused the control panel to flash and the tail light to illuminate unexpectedly.
needs-review • confidence 0.17
correction
REPLACE UNITY BOARD DIAG 3.0 L REPLACE BOARD .5 LIPPERT CUST CARE EMAIL IS ATTACHED IN FOLDER
needs-review • confidence 0.20
correction
REPLACE UNITY BOARD DIAG 3.0 L REPLACE BOARD .5 LIPPERT CUST CARE EMAIL IS ATTACHED IN FOLDER
needs-review • confidence 0.20
correction
REPLACE UNITY BOARD DIAG 3.0 L REPLACE BOARD .5 LIPPERT CUST CARE EMAIL IS ATTACHED IN FOLDER
needs-review • confidence 0.03
complaint
WHEN FLUSHING THE BLACK TANK CUST IS SEEING WATER DRIP ON WIRES TO THE WATER PUMP
needs-review • confidence 0.09
cause
TECH FOUND THE VACUUM BREAKER UNDER THE BATHROOM SINK HAS FAILED AND LEAKING
needs-review • confidence 0.09
correction
REPLACE THE VACUUM BREAKER AND TEST Page 1 of 4 © 2026 Integrated Dealer Systems *26386*
needs-review • confidence 0.03
complaint
CS THAT THERE IS A SCREW POPPING THROUGH LEFT SIDE OF ENTRY DOOR
needs-review • confidence 0.12
cause
THIS IS WHERE THE FIBERGLASS HAS DEVELOPED A SPIDER CRACK. THIS IS CAUSED *26386* BY STRESS ON FIBERGLASS/IMPROPER CONSTRUCTION AT BUILD.
needs-review • confidence 0.09
correction
REPAIR FIBERGLASS,PAINT TO BLEND AREA AND CLEAN.
needs-review • confidence 0.06
complaint
CS THAT THE SHORE CORD INLET COVER WILL NOT LOCK INTO PLACE
needs-review • confidence 0.09
cause
TECH DETERMINED THE SHORE POWER COVER WILL NOT LATCH AND STAY DOWN AS DESIGNED TO DO SO
needs-review • confidence 0.09
correction
REPLACE THE EXSISTING SHORE POWER INLET ON UNIT AND TEST
needs-review • confidence 0.09
complaint
CS THAT THE ENTRY DOOR HANDLE IS PEELING
needs-review • confidence 0.09
cause
ENTRY DOOR HANDLE FOAM TUBE IS FAULTY *26386*
needs-review • confidence 0.15
correction
REPLACE THE FOAM GRIP HANDLE
needs-review • confidence 0.09
complaint
CS THAT THE COUNTER IN THE BATHROOM IS PEEL AND THE COUNTER TOP IS SHOWING WOOD WHERE IT MEETS THE SINK
needs-review • confidence 0.09
cause
THE WRAP THAT IS ON THE COUNTER TOP IS PEELING UP AROUND THE EDGES, HAEHNER, CARL Customer #: 76295 ADHESIVE IS FAILED
needs-review • confidence 0.06
correction
REMOVE THE FAUCET ON BATHROOM COUNTER TOP, REMOVE THE DAMAGED COUNTER AND REPLACE WITH A NEW ONE.
needs-review • confidence 0.03
Evidence Thread
Stephanie Davis
dealer_or_external • Nov 18, 2025, 2:40 PM
@Ashlee O We are claiming lines
1-4 & 6-8 only! (1,2,3,4,6,7,8) and I am forwarding you an email that LCI sent the tech on jobs 1 and 2. Tech said job 1 and 2 go together.
Ashlee Olsen
processor • Nov 18, 2025, 3:31 PM
submitted PA#2504086
Ashlee Olsen
processor • Nov 19, 2025, 11:30 AM
@Stephanie D WO 26386 FR feedback:
job 1: 11/19/2025bvdillon@forestriverinc.comhello, can you advise if LCI has paid part and labor for this directly? If they have already given you an authorization I am a bit confused by this submission, did they request it to go through us?
job 4:
11/19/2025bvdillon@forestriverinc.comHello, I am not seeing a screw in the photo, can you please provide a photo of this area from inside of the unit?
Stephanie Davis
dealer_or_external • Nov 19, 2025, 1:22 PM
On line 1: LCI approved the part and .50 labor. The unit is under Forest River warranty, so we filed with them. We are asking Forest River or LCI pay diagnostic time for the phone calls to Forest River and LCI.
Stephanie Davis
dealer_or_external • Nov 19, 2025, 1:23 PM
We are getting the photo for Line 4
Ashlee Olsen
processor • Nov 20, 2025, 5:33 PM
Notes made and photo added to FR. Thank you!
Ashlee Olsen
processor • Nov 21, 2025, 2:41 PM
@Stephanie D WO 26386 FR feedback:
Job 1 11/21/2025mpegan@forestriverinc.comHello, we would be willing to cover 2 hours flat (1.50hr of diag time and the authorized 0.50hr for the unity board replacement). Please note that our tech department will know how to get around the unit a lot quicker than the vendor will, we use their parts but they do not install them in the units. Our tech support team is here to assist in getting the correct issue diagnosed, giving you the quickest repair for accurate remedy, and to support your technicians. If you are okay with the 2 hour labor coverage through Forest River please acknowledge this feedback and we will update the claim accordingly. Thank you!
job 4:
11/21/2025mpegan@forestriverinc.comHello, is the screw you are mentioning the one at the bottom of the door frame where the steps are installed? This screw should not be long enough to puncture through the sidewall. Please advise, thank you.
Stephanie Davis
dealer_or_external • Nov 24, 2025, 10:29 AM
Good morning,
We will accept line 1 for 2.0.
For line 4, I don't usually change the customers incoming complaint. This customer thought only a nail/screw could cause the issue so that is what they stated at check in.
Ashlee Olsen
processor • Nov 24, 2025, 12:45 PM
Thanks Stephanie, do you know what is causing the spider crack on job 4?
Stephanie Davis
dealer_or_external • Nov 24, 2025, 1:02 PM
Could be a defect in the Luan or a previous repair that is cracking, I spoke with Cole and the body tech for the answers!
Ashlee Olsen
processor • Nov 25, 2025, 12:06 PM
approved
job 1 2
job 3 .5
job 4 1.5
job 6 .2
job 7 .2
job 8 2.5 authorized to replace
Stephanie Davis
dealer_or_external • Nov 26, 2025, 9:51 AM
@Tessa C Approved to order the following.
Line 1: Unity board (P/N: 2023018428, was sent from LCI. This email is attached to the folder if you would like to review it.)
Line 3: Vacuum breaker (under bathroom sink)
Line 6: Shore power inlet
Line 7: Foam grip handle
Line 8: bathroom countertop
Tessa Coffey
dealer_or_external • Nov 26, 2025, 2:03 PM
@Stephanie D had to get vacuum breaker number.
Tessa Coffey
dealer_or_external • Nov 26, 2025, 3:17 PM
@Stephanie D ON ORDER 17583
Tessa Coffey
dealer_or_external • Dec 4, 2025, 12:50 PM
@Stephanie D PARTS HERE. JUST WAITING ON COUNTER TOP. SHIPPED SEPARATE
Tessa Coffey
dealer_or_external • Dec 16, 2025, 10:59 AM
@Stephanie D counter top is here (in bay)
Ashlee Olsen
processor • Jan 12, 2026, 2:36 PM
@Stephanie D WO 26386 Hey! All the parts on this completed WO are showing N/C, are all these parts no charge or do they need updated to reflect pricing? If they are n/c, can you add the 30% markup for them please? Thanks girl!
Stephanie Davis
dealer_or_external • Jan 13, 2026, 11:22 AM
@Ashlee O Good morning, I attached the wrong one. I have corrected it; all part cost is on there now!
Ashlee Olsen
processor • Jan 13, 2026, 11:51 AM
submitted C#2504086
Ashlee Olsen
processor • Jan 14, 2026, 11:24 AM
@Stephanie D WO 26386 FR feedback:
Feedback01/13/2026ddunithan@forestriverinc.comHello, Please advise if you have returned the part yet and if so did you return it to Lippert or Forest River. If you have not returned it yet, please return to Forest River. Thank you
Stephanie Davis
dealer_or_external • Jan 19, 2026, 10:05 AM
Hello Ashlee, I will get with the tech tomorrow on this part he is off today. I am not able to locate it; he is always good about keeping them I just need to locate it!
Stephanie Davis
dealer_or_external • Jan 21, 2026, 4:06 PM
I finally located the part, I have attached the tracking for this going back to Forest River.
Ashlee Olsen
processor • Jan 21, 2026, 4:34 PM
Thank you Stephanie, is this for both jobs 1 & 4? On 1/13 the notes were made for line 4. This was the first and only request for parts on there.
01/13/2026ddunithan@forestriverinc.comHello there – We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff
Stephanie Davis
dealer_or_external • Jan 22, 2026, 11:50 AM
Ashlee, yes, I have both parts from line 1 and 4 in the box. I also attached the photos of all 4 corners of the vacuum breaker that was requested as well!
Ashlee Olsen
processor • Jan 22, 2026, 12:12 PM
Thank you!
Ashlee Olsen
processor • Jan 23, 2026, 11:44 AM
@Stephanie D WO 26386 FR feedback:
Feedback01/22/2026ddunithan@forestriverinc.comHello, Please providea photo of the active leak as well as the complete the vac breaker and a photo of the topside showing the vendor information Thank you
Stephanie Davis
dealer_or_external • Jan 23, 2026, 4:29 PM
Ashlee, it will be first of next week on this info. The tech is gone for the day.
Ashlee Olsen
processor • Feb 4, 2026, 3:55 PM
@Stephanie D
We respectfully deny this repair as there has been no response to our request. Please be sure to acknowledge the denial in order to process any remaining repairs on the claim. The repair line will automatically deny after 14 days. If you are able to fulfill the original request, a new claim will be required to be submitted and reviewed. Thank you. – Rockwood & Flagstaff Claims Specialists
Were you able to get this photo? I might be able to explain what's been going on there & see if they will be lenient here
Stephanie Davis
dealer_or_external • Feb 5, 2026, 12:25 PM
@Ashlee O I have added 2 photos that the tech is stating it shows water on the lines below the vacuum breaker and a small bit of water coming out of the vacuum breaker itself. Unfortunately, the tech did not get anymore photos of this before the repairs were made. I can say replacing this part has fixed the issues the customer was having and no more leaks. This customer did come in, and Cole was doing his best to make the customer happy and take care of him while he waited on the unit. I am going to tag @Cole P so when he comes back maybe he can give some info to resubmit if we need to!
Ashlee Olsen
processor • Mar 4, 2026, 5:36 PM
paid $1618.19 2/17 check #3110270
Claim Files
LINE 1 part return tracking.pdf
pdf • Jan 21, 2026, 3:43 PM • 337,858 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/LINE 1 part return tracking.pdf
completed wo.pdf
pdf • Jan 13, 2026, 11:21 AM • 427,830 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
WO.pdf
pdf • Nov 18, 2025, 2:36 PM • 423,386 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
line 1 and 2 tech cause and correction.pdf
pdf • Nov 18, 2025, 2:36 PM • 491,829 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/line 1 and 2 tech cause and correction.pdf
LINE 1 AND 2 LCI CUST CARE EMAIL.pdf
mail-artifact • Nov 18, 2025, 2:36 PM • 166,427 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/LINE 1 AND 2 LCI CUST CARE EMAIL.pdf