Claim explorer / evidence thread
Claim 26281
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 24
Warranty deadline timeline
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Completed stage
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Analyzed
Completed stage
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Completed stage
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Auto-Approved
Completed stage
85d elapsed • 0d remaining
Payment Due
Completed stage
85d elapsed • 0d remaining
Escalation Eligible
Completed stage
85d elapsed • 0d remaining
Resolved
Overdue / escalation ready
85d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
24
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
85 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
27
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 24, 2026, 3:05 PM.
Indexed evidence
5 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
85 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/requested photo 3.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
27 indexed side comments on this claim.
Latest visible thread signal
Apr 14, 2026, 12:25 PM • processor • paid $1781.63 check #1588300
Role mix
Dealer 0 • OEM 0 • Processor 9
Decision cues
Denial signals 2 • info / missing-doc asks 9 • approval signals 8
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CS THAT THE OVER HANG STORAGE COMPARTMENT HAS A KEY THAT DONT FIT RAUSIS, KEVIN Customer #: 92500 AND TURN THE LOCK
needs-review • confidence 0.12
cause
TECH VERIFIED THE TUMBLER ON THIS COMPARTMENT DOOR IS FAULTY AND WILL NOT TURN
needs-review • confidence 0.06
correction
REPLACE COMPARTMENT DOOR TUMBLER G391 AND TEST
needs-review • confidence 0.06
complaint
CS THAT THE OFF DOOR SIDE FRONT STORAGE HANDLE WILL NOT LOCK
needs-review • confidence 0.26
cause
HANDLE IS STUCK AND WILL NOT ALLOW TO BE OPENED
needs-review • confidence 0.20
correction
REPLACE COMPARTMENT DOOR HANDLE WITH A NEW ONE AND TEST
needs-review • confidence 0.23
complaint
CS THAT THE COUNTERTOP NEXT TO THE OVEN (RIGHT SIDE) HAS A CHIP OR Page 1 of 4 © 2026 Integrated Dealer Systems *26281* LOOKS LIKE A SCREW WAS PUT IN THE COUNTER THEN FILLED Promised Date: 30 NOV 25 W/O: 26281
needs-review • confidence 0.22
cause
COUNTER LOOKS TO HAVE BEEN REPAIRED PRIOR AND THE COMPOUND HAS CAME OUT LEAVING A HOLE ON THE COUNTER
needs-review • confidence 0.22
correction
REPLACE THE COUNTER TOP
needs-review • confidence 0.22
complaint
CS THAT THERE IS A DRAWER IN THE KITCHEN TOP RIGHT OF COOK TOP
needs-review • confidence 0.20
cause
DRAWER WILL NOT LATCH IN TECH DID ATTEMPT TO RESET THE THE GUIDE BUT AS SOON AS THE DRAWER CLOSED
needs-review • confidence 0.17
correction
REPLACE THE 16" DRAWER GUIDE
needs-review • confidence 0.17
complaint
CS THAT THE LOWER SHELF IN THE FRIDGE HAS CRACKED
needs-review • confidence 0.20
cause
LOWER FRIDGE SHELF SHATTERED
needs-review • confidence 0.20
correction
REPLACE FRIDGE SHELF
needs-review • confidence 0.17
complaint
CS THAT THE DRAWER UNDER THE WASHER DRYER IS COMING APART
needs-review • confidence 0.17
cause
DRAWER CAME LOOSE AND DID NOT STAY TOGETHER FROM INSTALL
needs-review • confidence 0.17
correction
DRAWER CAN BE RESECURED BACK TOGETHER CORRECTLY SO DRAWER CAN Page 2 of 4 © 2026 Integrated Dealer Systems *26281* OPERATE CORRECTLY Promised Date: 30 NOV 25 W/O: 26281
needs-review • confidence 0.17
complaint
CS THAT THE WASHER/DRYER DOOR HAS A NAIL POPPING OUT
needs-review • confidence 0.20
cause
WOOD GRAIN IS NOT HOLDING PAINT.
needs-review • confidence 0.23
correction
REPLACE BOTH CABINET DOORS AT THE WASHER/DRYER *26281*
needs-review • confidence 0.20
complaint
COMPLEMENTARY ROOF INSPECTION CHECK CAULKING________ CHECK SKYLIGHTS________ CHECK ROOF VENTS________ CHECK LUBE & ANTENNA________ *92500* CHECK SATELLITE________ CHECK RUBBER________
needs-review • confidence 0.17
cause
WHEN DOING A ROOF INSPECTION TECH FOUND THREE SCREW COVERS NEEDING REPLACED, BOTH TOP GUTTER RAIL SCREWS COVERS AND LEFT REAR SCREW COVER.
needs-review • confidence 0.20
correction
REPLACE SCREW COVER (VINYL INSERT) ON BOTH TOP GUTTER RAILS AND THE LEFT REAR SIDE
needs-review • confidence 0.20
Evidence Thread
Ashlee Olsen
processor • Nov 18, 2025, 5:37 PM
submitted PREAUTH44690
Stephanie Davis
dealer_or_external • Nov 25, 2025, 10:10 AM
Customer called and would like an update please, thanks!
Ashlee Olsen
processor • Nov 25, 2025, 12:33 PM
approved
job 2 .4 approved to replace 2 locks
job 3 denied, approved in part of line 1
job 4 3
job 5 .2
job 6 denied, damage is not covered under KRV's limited warranties
job 7 .2
job 8 .2 approved to repair/touch up, not replace
job ROOFINS- 1 KRV approved to replace all 3 screw cover moldings
Ashlee Olsen
processor • Nov 25, 2025, 12:33 PM
Hey! This was approved today, just posted the approval below.
Stephanie Davis
dealer_or_external • Nov 26, 2025, 9:11 AM
@Tessa C Approved to order,
Line 2: compartment door tumbler G391
Line 4: countertop for next to the oven (right side)
Line 5: 16" drawer guide
Tessa Coffey
dealer_or_external • Nov 26, 2025, 1:54 PM
@Stephanie D getting info that i couldn't find on their website
Tessa Coffey
dealer_or_external • Dec 2, 2025, 9:17 AM
@Stephanie D on order 17590
Tessa Coffey
dealer_or_external • Dec 5, 2025, 1:17 PM
@Stephanie D PARTS HERE...MINUS THE COUNTERTOP.
Tessa Coffey
dealer_or_external • Dec 17, 2025, 1:49 PM
@Stephanie D @Cole P emailed melanie at keystone to verify it got ordered and an eta on this part for mr rausis
Stephanie Davis
dealer_or_external • Jan 22, 2026, 10:07 AM
@Tessa C Could we please reach out for an update on the countertop? The customer has called and requesting an ETA or tracking.
Tessa Coffey
dealer_or_external • Jan 22, 2026, 10:29 AM
@Stephanie D YES MA'AM I CAN
Tessa Coffey
dealer_or_external • Jan 22, 2026, 11:25 AM
@Stephanie D still showing that the countertop is in processing. salesperson is Jessica S i'm sending her email to see if she has any tracking info
Stephanie Davis
dealer_or_external • Jan 28, 2026, 10:56 AM
@Ashlee O Can we see if Keystone will allow more time on line 4? The reason is the countertop is no longer available. We have to remove the complete counter, remove the current wrap, cut the needed holes for the new overlay (stove and sink) apply new overlay to the countertop and reinstall countertop.
Can we ask for 2.0 more please? I have attached the email showing the replacement is NLA in the folder. Thank you!
Ashlee Olsen
processor • Jan 28, 2026, 11:47 AM
You got it, email sent!
Ashlee Olsen
processor • Jan 29, 2026, 11:30 AM
@Stephanie D you are approved 2 additional hours
Tessa Coffey
dealer_or_external • Feb 19, 2026, 9:28 AM
@Stephanie D PER OUR CONVO THIS ONE IS GOOD TO GO.
Stephanie Davis
dealer_or_external • Feb 20, 2026, 9:50 AM
Thank you, WO has been added to folder to be completed
Stephanie Davis
dealer_or_external • Feb 23, 2026, 9:35 AM
@Tessa C Can you please order a cap for the compartment door. (the one we looked at this morning) As for the drawer guide, I am still working on that!
Stephanie Davis
dealer_or_external • Feb 23, 2026, 9:50 AM
@Tessa C Can we please let Keystone know we got the wrong drawer guide please. We will need to get a total of 2 guides for this unit now. The one they sent does not match the other side of the drawer and the middle insert is not there.
Tessa Coffey
dealer_or_external • Feb 23, 2026, 11:00 AM
@Stephanie D ON ORDER 17764
Tessa Coffey
dealer_or_external • Feb 27, 2026, 10:27 AM
@Stephanie D PARTS HERE. S/O M-R
Stephanie Davis
dealer_or_external • Mar 4, 2026, 9:48 AM
Put on JCS board for work to be completed
Tessa Coffey
dealer_or_external • Mar 23, 2026, 10:26 AM
@Stephanie D DOOR PLUG HERE. WENT AHEAD AND PUT IT ON THE WORK ORDER
Ashlee Olsen
processor • Mar 28, 2026, 7:02 PM
submitted CLAIM88810
Ashlee Olsen
processor • Mar 31, 2026, 11:37 AM
@Stephanie D WO 26281 Keystone feedback:
3/30/2026,02:45:21 pm,hillt: We will please need photos of the defective drawer slide uninstalled fully extended with clear photo of the vendor imprint found inside and for line 1 the approval is for 2 locks however you're only claiming one tumbler did you need to claim the 2nd? Thank you
Ashlee Olsen
processor • Mar 31, 2026, 4:25 PM
Thank you! Pictures/part added to claim.
Ashlee Olsen
processor • Apr 14, 2026, 12:25 PM
paid $1781.63 check #1588300
Claim Files
COMPLETED WO.pdf
pdf • Mar 28, 2026, 11:05 AM • 424,507 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/COMPLETED WO.pdf
additional hours approval.pdf
pdf • Jan 29, 2026, 11:35 AM • 614,331 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/additional hours approval.pdf
LINE 4 EMAIL FROM VENDOR COUNTER NLA.pdf
mail-artifact • Jan 28, 2026, 10:56 AM • 191,748 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/LINE 4 EMAIL FROM VENDOR COUNTER NLA.pdf
Approved PA.pdf
pdf • Nov 25, 2025, 12:32 PM • 620,393 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/Approved PA.pdf
WO.pdf
pdf • Nov 18, 2025, 4:57 PM • 420,367 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf