Claim explorer / evidence thread
Claim 25916
TRI 1202 • Ashlee • Paid • k-z-rv
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 30
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
86d elapsed • 0d remaining
Analyzed
Completed stage
86d elapsed • 0d remaining
Awaiting OEM
Completed stage
86d elapsed • 0d remaining
Auto-Approved
Completed stage
86d elapsed • 0d remaining
Payment Due
Completed stage
86d elapsed • 0d remaining
Escalation Eligible
Completed stage
86d elapsed • 0d remaining
Resolved
Overdue / escalation ready
86d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
30
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
86 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
33
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 25, 2026, 2:54 AM.
Indexed evidence
8 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
86 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25916/COMPLETED WO.pdf
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
33 indexed side comments on this claim.
Latest visible thread signal
Mar 20, 2026, 1:31 PM • processor • Paid $ 3523.04 3/20
KZRV feedback: 3/19/26 Job Op 1- Corrected part # 505219 to match part cost on KZ SO # SO0004231. MC
3/19/26 Corrected freight to match KZ SO # SO0004231. MC
3/19/26 Corrected part mark up to match a
Role mix
Dealer 0 • OEM 0 • Processor 14
Decision cues
Denial signals 1 • info / missing-doc asks 15 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
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Claim Lines
complaint
TOILET WILL NOT FLUSH CORRECTION: NO WORK PREFORMED Subtotal for Job #1: 0.00 BARRY, DENISE Customer #: 92301 Job #2 - Warranty COMPLAINT: WALL PAPER COMING LOOSE CORRECTION: NO WORK PREFORMED Subtotal for Job #2: 0.00 Job #3 - Warranty COMPLAINT: SCREEN DOOR INTO IS DAMAGED AND WILL NOT CLOSE CORRECTLY
needs-review • confidence 0.14
cause
SCREEN DOOR IS BOWED VERY BADLY AND COMING APART. DOOR IS FAULTY. *92301*
needs-review • confidence 0.09
correction
REPLACE SCREEN DOOR
needs-review • confidence 0.06
complaint
RUST DEVELOPED ON THE FRONT WHERE YOU TOW
needs-review • confidence 0.04
cause
RUST DEVELOPED ON FRONT OF UNIT
needs-review • confidence 0.04
correction
DENIED MAINT FOR OWNER Page 1 of 5 © 2026 Integrated Dealer Systems *25916* W/O: 25916
needs-review • confidence 0.05
complaint
HOLES IN MOLDING WHERE LIGHTS ARE OVER COUCH CORRECTION: NO WORK PREFORMED Subtotal for Job #5: 0.00 Job #6 - Warranty *25916* COMPLAINT: GOLD STRIP IS LOOSE
needs-review • confidence 0.23
cause
GOLD STRIP ON SLIDE FASCIA HAS WORKED LOOSE AND FALLING OFF
needs-review • confidence 0.20
correction
RESECURE STRIP BACK IN PROPER PLACE
needs-review • confidence 0.17
complaint
BACK SPLASH IN THE KITCHEN IS CHIPPING AND LEAVING HOLES
needs-review • confidence 0.17
cause
BACK SPLASH MATERIAL IS CHIPPING OFF BARRY, DENISE Customer #: 92301
needs-review • confidence 0.17
correction
REMOVE AND REPLACE BACK SPLASH
needs-review • confidence 0.17
complaint
SCREEN ON SLIDING DOOR DOES NOT CLOSE CORRECT,DENTED AND SCREWS ARE CHIPPED
needs-review • confidence 0.15
cause
THE SIDING ON SIDES OF THE SLIDING DOOR BOWING OUT. METAL IS NOT CUT TO FIT CORRECTLY. THIS HAS CAUSED THE DOOR TO BECOME DAMAGED AS WELL.
needs-review • confidence 0.09
correction
REMOVE COMPLETE SLIDING DOOR AND TRACK, REPAIR OPENING SO THE TRACK HOUSING FITS CORRECTLY, INSTALL NEW TRACK HOUSING,NEW SCREEN DOOR AND RESEAL AREA
needs-review • confidence 0.15
complaint
KITCHEN FAUCET IS LEAKING *25916*
needs-review • confidence 0.25
cause
FAUCET IS LEAKING AT THE BASE, FAULTY FAUCET
needs-review • confidence 0.30
correction
REPLACE KITCHEN FAUCET AND TEST
needs-review • confidence 0.17
complaint
HOLES IN THE VALANCE IN LIVING ROOM CORRECTION: NO WORK PREFORMED Subtotal for Job #11: 0.00 Job #12 - Warranty HOLES VALANCE IN BEDROOM HAS HOLES Subtotal for Job #12: 0.00 Job #13 - Warranty COMPLAINT: SLIDING DOOR SIDE LOWER METAL HAS DEVELOPED WAVES ON THEM
needs-review • confidence 0.23
cause
LOWER METAL IS FAULTY AND DEVELOPING WAVES, SCREWS WERE OVER TIGHTENED AT FACTORY INSTALL
needs-review • confidence 0.20
correction
REMOVE ALL LOWER METAL AND TRIM THAT IS DAMAGED AND REPLACE WITH *92301* NEW. STEPS WILL NEED TO BE REMOVED AND REINSTALLED AS WELL.
needs-review • confidence 0.23
complaint
WATER RUNNING DOWN FRONT OF UNIT WHERE THE RAIN GUTTERS MEET
needs-review • confidence 0.17
cause
THERE IS NOT THE CORRECT AMOUNT OF SEALANT IN THIS AREA ALLOWING WATER TO COME DOWN THE FRONT
needs-review • confidence 0.23
correction
RESEAL AREA
needs-review • confidence 0.20
complaint
SHOWER RUBBER CORNER SEAL IS LOOSE AND COMING OFF
needs-review • confidence 0.20
cause
RUBBER SEAL IS NOT STAYING IN PLACE AND TECH STATED THE SEAL WILL NOT LAY BACK IN PLACE AS DESIGNED
needs-review • confidence 0.09
correction
REMOVE THE FAULTY SHOWER SEAL AND REPLACE WITH NEW SEAL
needs-review • confidence 0.11
complaint
COMPARTMENT KEY LOCK IS SPINNING AND NOT ALLOWING CUSTOMER TO LOCK/UNLOCK DOOR
needs-review • confidence 0.27
cause
COMPARTMENT TUMBLER IS FAULTY AND WILL NOT WORK
needs-review • confidence 0.27
correction
REMOVE FAULTY TUMBLER AND REPLACE WITH NEW
needs-review • confidence 0.27
Evidence Thread
Ashlee Olsen
processor • Sep 18, 2025, 12:09 PM
@Stephanie D Good morning! Do you need job 10 claimed? You have pictures, but no time or 3 c's, so just wanted to double check, thanks!
Ashlee Olsen
processor • Sep 18, 2025, 12:59 PM
Draft saved KZ617797
Stephanie Davis
dealer_or_external • Sep 18, 2025, 1:03 PM
I did not save the correct WO; I have attached WO 2 with the 3 c's!
Ashlee Olsen
processor • Sep 18, 2025, 1:18 PM
Submitted PA#KZ617797
Ashlee Olsen
processor • Sep 18, 2025, 1:30 PM
Thank you!!
Ashlee Olsen
processor • Sep 18, 2025, 1:47 PM
@Stephanie D WO 25916 KZRV feedback:
Job 8-please supply video showing door does not function accordingly. i see issues with the siding below it but no photos showing issues with siding beside it.
job 10-need pic of faucet leaking in a photo. also pic of the stamp on backside of base (lci logo)
Stephanie Davis
dealer_or_external • Sep 22, 2025, 1:18 PM
Cust contacted for the requested info
Ashlee Olsen
processor • Oct 2, 2025, 12:53 PM
@Stephanie D KZRV is requesting this info again
Stephanie Davis
dealer_or_external • Oct 2, 2025, 1:11 PM
I have been contacting the customer, she stated she will get the info to me soon. If we don't hear from her soon, I will request to move forward with the other jobs.
Ashlee Olsen
processor • Oct 2, 2025, 1:13 PM
Sounds good, thank you!
Stephanie Davis
dealer_or_external • Oct 8, 2025, 1:01 PM
@Ashlee O I have attached the following.
Line 3: two different videos from the customer showing the sliding door issues. And she is talking in them as well.
Line 10: faucet stamp on the back and two different photos of the faucet with water on the base and where the faucet comes up at.
I hope this gets us going, this poor lady is a hoot to work with!
Ashlee Olsen
processor • Oct 8, 2025, 1:42 PM
Thank you! Info added to KZRV
Ashlee Olsen
processor • Oct 9, 2025, 11:49 AM
approved
job 3 .2 Please supply the door tag on side of frame
job 4 denied
job 6 .1
job 7 .5
job 8 3.5 Please inspect for any water damage behind JWRAP
job 10 .5- for final approval, need pict of the stamp on backside of base
job 13 3
job 14 .2
job 15 .5
job 16 .1
Stephanie Davis
dealer_or_external • Oct 9, 2025, 12:24 PM
@Tessa C Approved to order the following.
Line 3: screen door
Line 7: back splash for kitchen
Line 8: track housing for sliding door and a screen door
Line 10: kitchen faucet
Line 13: lower metal and trim
Line 15: shower seal
Line 16: compartment door tumbler
Get with Joe on anything you may have questions on for ordering parts. This unit is not here. He would be the best one to help on the correct parts and what length maybe needed for anything! :)
Tessa Coffey
dealer_or_external • Oct 14, 2025, 8:52 AM
@Stephanie D EMAILED KZ ON THE PARTS I COULDNT FIND. THEY SAID THEY DONT SELL THE JUST THE TRACK FOR THE PATIO DOOR.
"The track for the patio door is not a separate item, the whole patio door will need to be replaced if the track is the issue"
Stephanie Davis
dealer_or_external • Oct 20, 2025, 9:38 AM
@Ashlee O Can we please send an email over to KZ about this? We need to make sure they know we have to replace the complete door and track. This way they can't get out of paying for the whole thing!
Ashlee Olsen
processor • Oct 20, 2025, 11:12 AM
Yep, you bet. Which job is this for? Job 8?
Stephanie Davis
dealer_or_external • Oct 20, 2025, 12:49 PM
Yes, ma'am it is.
Ashlee Olsen
processor • Oct 20, 2025, 1:59 PM
Email sent to KZRV
Ashlee Olsen
processor • Oct 20, 2025, 2:19 PM
Stephanie, you have the approval to replace complete patio door. I will attach the email to this folder.
Stephanie Davis
dealer_or_external • Oct 20, 2025, 2:46 PM
@Tessa C KZ has approved to the complete patio door on this. Order away chic!
Tessa Coffey
dealer_or_external • Oct 21, 2025, 9:59 AM
@Stephanie D per our conversation about the screen door. called and spoke with Michelle. She said she would have to contact lippert about the door, I sent her an email with all the door info and a photo of the screen.
Tessa Coffey
dealer_or_external • Oct 30, 2025, 9:11 AM
@Stephanie D ON ORDER 17524
Stephanie Davis
dealer_or_external • Dec 3, 2025, 9:21 AM
@Tessa C Can we get an update on her parts please?
Tessa Coffey
dealer_or_external • Dec 3, 2025, 9:36 AM
@Stephanie D sent email to KZ for parts eta
Tessa Coffey
dealer_or_external • Dec 3, 2025, 10:11 AM
@Stephanie D
per KZ
This is on the pick list- it should be shipping out today/tomorrow-
We should have tracking by Friday afternoon.
Tessa Coffey
dealer_or_external • Dec 23, 2025, 2:04 PM
@Stephanie D reached out get another update for this order. since it still hasnt arrived. Got
CEVA tracking OV90938318
eta was suppose to be 12-16
Stephanie Davis
dealer_or_external • Dec 23, 2025, 2:45 PM
Thank you, I will update the customer.
Tessa Coffey
dealer_or_external • Dec 30, 2025, 3:02 PM
@Stephanie D ALL PARTS HERE THANK YA JESUS
Stephanie Davis
dealer_or_external • Jan 7, 2026, 3:21 PM
@Cole P @Chris L Cole this is so we can get together and set a day to go out. Customers only days avail are Tues, Wed and Fri.
Stephanie Davis
dealer_or_external • Feb 7, 2026, 10:09 AM
@Chris L I have this Cust on the schedule for Friday 2/13/26. This will take two techs to do the jobs, just a heads up!!!
Ashlee Olsen
processor • Mar 19, 2026, 4:40 PM
submitted C#KZ617797
Ashlee Olsen
processor • Mar 20, 2026, 1:31 PM
Paid $ 3523.04 3/20
KZRV feedback: 3/19/26 Job Op 1- Corrected part # 505219 to match part cost on KZ SO # SO0004231. MC
3/19/26 Corrected freight to match KZ SO # SO0004231. MC
3/19/26 Corrected part mark up to match a 30%. MC
Claim Files
COMPLETED WO.pdf
pdf • Mar 19, 2026, 1:55 PM • 426,387 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25916/COMPLETED WO.pdf
Patio email.pdf
mail-artifact • Oct 20, 2025, 2:22 PM • 216,034 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25916/Patio email.pdf
Email, job 8.pdf
mail-artifact • Oct 14, 2025, 1:43 PM • 143,579 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25916/Email, job 8.pdf
line 3 video.MP4
mp4 • Oct 8, 2025, 12:57 PM • 802,396 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25916/line 3 video.MP4
door video as requested.MP4
mp4 • Oct 8, 2025, 12:57 PM • 838,918 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25916/door video as requested.MP4
video of door handlelock.MP4
mp4 • Oct 8, 2025, 12:56 PM • 939,198 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25916/video of door handlelock.MP4
WO 2.pdf
pdf • Sep 18, 2025, 12:47 PM • 416,564 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25916/WO 2.pdf
WO.pdf
pdf • Sep 18, 2025, 10:41 AM • 415,258 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25916/WO.pdf