Claim 25714

Claim explorer / evidence thread

Claim 25714

TRI 1202 • Ashlee • Paid • nucamp

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

Pending payment match

Generate OEM Demand Letter

risk 0.00 deadline Overdue / escalation ready images 0 matched 0 review 54

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

85d elapsed • 0d remaining

Analyzed

Completed stage

85d elapsed • 0d remaining

Awaiting OEM

Completed stage

85d elapsed • 0d remaining

Auto-Approved

Completed stage

85d elapsed • 0d remaining

Payment Due

Completed stage

85d elapsed • 0d remaining

Escalation Eligible

Completed stage

85d elapsed • 0d remaining

Resolved

Overdue / escalation ready

85d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Overdue / escalation ready

85 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Jun 8, 2026, 7:49 PM to Jun 25, 2026, 2:54 AM.

Indexed evidence

7 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

85 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Paid claim.pdf

Timeline

First seen Jun 8, 2026, 7:49 PM • last seen Jun 25, 2026, 2:54 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

30 indexed side comments on this claim.

Latest visible thread signal

Aug 27, 2025, 12:34 PM • processor • paid $1293.61 8/27 check #3025496

Role mix

Dealer 0 • OEM 0 • Processor 16

Decision cues

Denial signals 3 • info / missing-doc asks 26 • approval signals 5

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

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Jump straight into Dropbox side comments, notes, and support documents.

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See the quick-rule cards first, then open the legal basis only if needed.

Images

supporting-image

Claim Lines

complaint

MISSING SINK COVER

needs-review • confidence 0.23

cause

NOTED ON DAF

needs-review • confidence 0.17

correction

REPLACE SINK COVER

needs-review • confidence 0.20

complaint

KITCHEN CABINET RUBS WHEN OPENING/CLOSING DOOR

needs-review • confidence 0.33

cause

NOTED ON DAF

needs-review • confidence 0.24

correction

ADJUST CABINET DOOR AND COLOR BLEND IF NEEDED WHERE DOOR HAS RUBBED

needs-review • confidence 0.33

complaint

PAINT ON BATHROOM DOOR EDGE HAS RUBBED OFF

needs-review • confidence 0.29

cause

NOTED ON DAF

needs-review • confidence 0.21

correction

COLOR,FILL AND BLEND

needs-review • confidence 0.21

complaint

needs-review • confidence 0.23

cause

NOTED ON DAF W/O: 25714

needs-review • confidence 0.21

correction

REPLACE TOP OF DRESSER

needs-review • confidence 0.21

complaint

CEILING TRIM IN BEDROOM IS FALLING DOWN IN TWO PLACES

needs-review • confidence 0.27

cause

NOTED ON DAF

needs-review • confidence 0.20

correction

RESECURE BOTH TRIM PIECES IN CORRECT PLACE

needs-review • confidence 0.23

complaint

BEDROOM DOOR IS SCRATCHED AND OUT OF TRACK

needs-review • confidence 0.25

cause

DOOR IS NOT IN THR TRACK CORRECTLY SO THIS HAS CAUSED DAMAGED TO THE DOOR NOTED ON DAF

needs-review • confidence 0.25

correction

REMOVE DOOR TO ADJUST ON TRACK CORRECT, COLOR AND BLEND THE DAMAGED AREAS OF THE DOOR

needs-review • confidence 0.25

complaint

SLIDE OUT WALL AT THE COUCH HAS A SMALL HOLE

needs-review • confidence 0.34

cause

NOTED ON DAF

needs-review • confidence 0.26

correction

FILL HOLE, SAND AND COLOR BLEND AREA

needs-review • confidence 0.26

complaint

BROKE TRIM ON LOWER WALL AT THE FIREPLACE

needs-review • confidence 0.29

cause

NOTED ON DAF

needs-review • confidence 0.25

correction

REMOVE AND REPLACE THE TRIM

needs-review • confidence 0.29

complaint

KITCHEN BAR IS SCRATCHED TO THE RIGHT OF THE SINK

needs-review • confidence 0.20

cause

NOTED ON DAF

needs-review • confidence 0.19

correction

BUFF COUNTER TOP

needs-review • confidence 0.19

complaint

FRONT OF THE MICROWAVE IS SCRATCHED

needs-review • confidence 0.30

cause

NOTED ON DAF

needs-review • confidence 0.26

correction

POLISH AND BUFF SCRATCHES

needs-review • confidence 0.30

complaint

HOLE IN WALL UNDER KITCHEN CABINETS

needs-review • confidence 0.20

cause

NOTED ON DAF

needs-review • confidence 0.17

correction

FILL COLOR AND BLEND AREA

needs-review • confidence 0.20

complaint

DRAWER UNDER STOVE WILL NOT CLOSE

needs-review • confidence 0.24

cause

NOTED ON DAF DRAWER GUIDE IS UNEVENLY INSTALLED

needs-review • confidence 0.24

correction

REMOVE AND REINSTALL DRAWER CORRECTLY

needs-review • confidence 0.24

complaint

THE NUMBERS ON THE FRIDGE DOOR ARE VERY DIM, PHOTO WILL NOT EVEN PICK THEM UP.

needs-review • confidence 0.24

cause

NUMBERS WILL NOT LIGHT UP AS THEY SHOULD ON THE FRIDGE DOOR

needs-review • confidence 0.24

correction

REPLACE FRIDGE DOOR

needs-review • confidence 0.24

complaint

PAINT IS FADED ON THE WINE RACK ABOVE THE FRIDGE

needs-review • confidence 0.19

cause

NOTED ON DAF

needs-review • confidence 0.19

correction

WINE RACK WILL NEED TO BE TAKEN DOWN, REPAINTED AND REINSTALLED'

needs-review • confidence 0.19

complaint

REAR RAMP DOOR HAS DAYLIGHT COMING IN AROUND BOTH TOP CORNERS

needs-review • confidence 0.23

cause

NOTED ON DAF THE SEAL ON REAR DOOR NOT IN CORRECT PLACE

needs-review • confidence 0.28

correction

REPLACE REAR DOOR SEAL

needs-review • confidence 0.28

complaint

MIDDLE BUTTON ON CURTAIN IN THE PATIO AREA IS MISSING THE LATCH ON THE WALL, CURTAIN HAS NO WHERE TO BUTTON IN THE MIDDLE

needs-review • confidence 0.26

cause

NOTED ON DAF

needs-review • confidence 0.22

correction

INSTALL BUTTON SNAP LATCH ON WALL FOR CURTAIN *25714*

needs-review • confidence 0.26

complaint

REAR BATHROOM DOOR HAS A SCRATCH

needs-review • confidence 0.25

cause

NOTED ON DAF

needs-review • confidence 0.23

correction

COLOR AND BLEND AREA

needs-review • confidence 0.25

complaint

WASHER DRYER HOOK UP IS WARPPED

needs-review • confidence 0.17

cause

NOTED ON DAF

needs-review • confidence 0.17

correction

REPLACE THE WASHER DRYER HOOK UP BOX

needs-review • confidence 0.17

Evidence Thread

Ashlee Olsen

processor • Jul 3, 2025, 4:57 PM

submitted PA#2355975

Ashlee Olsen

processor • Jul 7, 2025, 2:10 PM

@Cole P @Chris L job 1: smcampbell@forestriverinc.comAccording to the flat rate code, Dealers must supply pictures for this repair. Please attach pictures using the Upload button in the Feedback overlay before acknowledging the line. Refer to the flat rate code Notes to ensure all necessary pictures are provided. If pictures are not provided within 7 days, the repair line will be denied according to The Forest River Way guidelines. job 4: smcampbell@forestriverinc.comattach pictures of the scratch as this looks like putty and not a scratch job 13: Please fill out vendor form (I've attached it in this folder)

Cole Perkins

dealer_or_external • Jul 7, 2025, 3:26 PM

Do they want photos of the missing sink cover or photos of the new one being put in?

Ashlee Olsen

processor • Jul 7, 2025, 3:31 PM

Hi Cole, let me shoot them an email and I will find out. Thanks!

Cole Perkins

dealer_or_external • Jul 7, 2025, 5:02 PM

more photos provided for lines 1,4, still filling out readings for 13 they wanted temps at 2 different times so we will let it set overnight

Ashlee Olsen

processor • Jul 8, 2025, 2:09 PM

They were wanting a picture to show proof it was missing for line 1, so the ones you uploaded work great. Just need the vendor form filled out. Thank you!

Chris Lehnert

dealer_or_external • Jul 9, 2025, 9:12 AM

Form is uploaded

Ashlee Olsen

processor • Jul 9, 2025, 12:29 PM

Form attached to FR. Thank you!

Ashlee Olsen

processor • Jul 14, 2025, 12:45 PM

Sent FR an email for an update

Ashlee Olsen

processor • Jul 14, 2025, 2:51 PM

@Stephanie D this is feedback from the vendor regarding job 13: Hello, it seems the digital display is in night mode, please have the dealer confirm they have turned off the night mode. On the picture, at the bottom, I could not get the rest of the info to attach, so it's saying: Press button 3 to select night mode. The mode activated and the related LED will be illuminated. You can activate night mode to reduce the noise to a minimum. The night mode will switch off automatically after 12 hours or you can press bottom 3 again to switch off manually, the refrigerator wil run normally. Let me know if this works! Thanks!

Stephanie Davis

dealer_or_external • Jul 15, 2025, 2:00 PM

It did fix the issue as of now. Tech has looked at the door 3 different times and seems to be good.

Ashlee Olsen

processor • Jul 22, 2025, 2:49 PM

approved job 1 denied, this unit does not come with a cutting board job 2 .1 job 3 .2 job 4 .4 job 5 .05 job 6 .2 job 7 .2 job 8 .2 job 9 1 job 10 .1 job 11 .2 job 12 .2 job 13 denied job 14 .2 job 15 1 job 16 .1 job 17 .2 job 18 .5 All lines that were docked down on time had this feedback: smcampbell@forestriverinc.comDealer has requested more time than what is normally approved for this repair. If you have questions about the approved time, please contact me directly to discuss. Thank you

Stephanie Davis

dealer_or_external • Jul 23, 2025, 4:58 PM

@Cole P Approved to order parts for: line 4 dresser top line 8 trim at fireplace line 15 ramp door seal line 18 washer dryer hookup box **photos are in the cloud and on the claim**

Stephanie Davis

dealer_or_external • Jul 24, 2025, 1:48 PM

@Ashlee O The fridge door in this unit with the numbers is not working again. Tech states the fridge door is locked up and the numbers are gone again. Only button working is the power button, no numbers at all are visible. Please let me know what I need to do to send this back over to them.

Ashlee Olsen

processor • Jul 24, 2025, 2:34 PM

Oh boy, I just emailed them!

Cole Perkins

dealer_or_external • Jul 24, 2025, 3:46 PM

PO 17233 just a reminder double check the fridge with jayson

Stephanie Davis

dealer_or_external • Jul 24, 2025, 4:57 PM

Will do!

Ashlee Olsen

processor • Jul 25, 2025, 12:50 PM

Invision feedback: You could be experiencing a locked-out feature with your unit, please disconnect all power from the refrigerator for 5-10 minutes. After the 5-10 minutes I suggest reconnecting power to the unit as this could reset the control board and unlock the keypad controls

Stephanie Davis

dealer_or_external • Jul 25, 2025, 1:54 PM

Should we ask for labor on doing the hard resets since this is the third one, we have done?

Ashlee Olsen

processor • Jul 25, 2025, 3:21 PM

I would!

Stephanie Davis

dealer_or_external • Jul 25, 2025, 4:26 PM

Do I just add a line to the original WO requesting the time?

Ashlee Olsen

processor • Jul 25, 2025, 6:43 PM

Yes, that will work. Just let me know when it's there & I will add it. Did their suggestion fix the issue?

Stephanie Davis

dealer_or_external • Jul 26, 2025, 8:59 AM

It did the first time and that was it. According to @Cole P and the tech this is a faulty door.

Ashlee Olsen

processor • Jul 26, 2025, 3:34 PM

Ok, I emailed them to let them know that didn't fix the issue and we are seeking replacement.

Ashlee Olsen

processor • Jul 28, 2025, 12:44 PM

Inversion has approved a replacement touchpad. They are asking to confirm whether the touch pad has 4 or 5 prongs. I will email you a sample of what they're looking for

Stephanie Davis

dealer_or_external • Jul 28, 2025, 1:29 PM

@Cole P @Chris L After the storm settles, could we please have a tech help me on this? I need to know how many prongs the fridge touch pad has, please.

Stephanie Davis

dealer_or_external • Jul 30, 2025, 11:20 AM

@Cole P @Chris L Could we please get a tech gather the info needed to get a board for the fridge door on this WO?

Cole Perkins

dealer_or_external • Aug 12, 2025, 2:03 PM

@Stephanie D all parts are here for this

Ashlee Olsen

processor • Aug 19, 2025, 1:26 PM

submitted C#2355975

Ashlee Olsen

processor • Aug 27, 2025, 12:34 PM

paid $1293.61 8/27 check #3025496

Claim Files

Paid claim.pdf

pdf • Aug 27, 2025, 12:34 PM • 1,425,235 bytes

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Paid claim.pdf

COMPLETED WO.pdf

pdf • Aug 19, 2025, 11:01 AM • 427,691 bytes

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/COMPLETED WO.pdf

Approval email.pdf

mail-artifact • Jul 28, 2025, 12:48 PM • 1,307,472 bytes

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Approval email.pdf

Vendor email.pdf

mail-artifact • Jul 14, 2025, 2:46 PM • 184,533 bytes

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Vendor email.pdf

INVISION FORM.pdf

pdf • Jul 9, 2025, 9:11 AM • 651,081 bytes

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf

Vendor form.pdf

pdf • Jul 7, 2025, 2:07 PM • 311,790 bytes

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Vendor form.pdf

WO.pdf

pdf • Jul 3, 2025, 3:44 PM • 416,395 bytes

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf

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