Claim explorer / evidence thread
Claim 25714
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 162
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Completed stage
145d elapsed • 0d remaining
Resolved
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
162
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
42
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Oct 19, 2026, 2:56 AM.
Indexed evidence
7 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/LINE 13 TAG.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Aug 27, 2025, 12:34 PM • processor • paid $1293.61 8/27 check #3025496
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 3 • info / missing-doc asks 26 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Image shows a manufacturer data/specification tag for an **InVision 17 cuft RV Refrigerator**.
- **Visible damage:** No physical damage visible in this image; it is a close-up of the refrigerator label/tag only.
- **Component/part shown:** Refrigerator identification/spec label with wiring diagram/main control panel schematic.
- **Key label text:**
- Model No.: **100-2552**
- Color: **Black**
- Rated Voltage: **DC12V/24V**
- Climate Type: **N, ST**
- Gross Volume: **16.95 cuft**
- F
Human interpretation • confidence 0.00
parts-photo
Microwave interior label shown; no visible damage in image.
Human interpretation • confidence 0.75
parts-photo
Microwave data tag visible; no damage shown.
Human interpretation • confidence 0.75
supporting-image
Small nick on light wall panel beside dark trim; blue tape marker visible.
Human interpretation • confidence 0.75
supporting-image
Claim line linkage: LINE 16.jpg (case 25714, tri-1202 / nuCamp).
Visible context/components:
- Interior RV/camper area, likely bed/storage or lower wall/trim area.
- Black textured/honeycomb material panel above a white panel/base.
- Black trim/seal strip along the seam.
- Blue painter’s tape marking the area of concern.
- Partial warning/caution label visible on the white surface; text not fully readable.
Visible damage/issue:
- The seam/trim area appears uneven or separated near the blue tap
Human interpretation • confidence 0.00
supporting-image
Loose black fabric/mesh edge near trim with blue line 16 marker visible.
Human interpretation • confidence 0.62
supporting-image
Claim line 15 image shows a close-up of an RV/camper door or screen/shade track area.
- **Visible condition/damage:** Black vertical weatherstrip/brush seal or edge gasket appears heavily worn/frayed with loose fibers and debris along the track. Area looks dirty with possible seal deterioration.
- **Components visible:** Mesh screen panel on the left, white/aluminum frame or rail, black seal/track, adjacent black diamond-plate surface/floor, and a light-colored interior panel/trim on the right.
Human interpretation • confidence 0.00
supporting-image
Close-up of an RV/trailer entry or screen-door area. Visible components include mesh screen panel, white/cream door frame/trim, black rubber/fuzzy weatherstrip or seal, and black diamond-plate/threshold surface.
Observed issue: the weatherstrip/seal along the vertical edge appears loose, frayed, uneven, or separated from the frame, with dark debris/adhesive residue visible near the threshold. No labels or document text are visible.
Repair context: likely supports a claim line for door/screen d
Human interpretation • confidence 0.00
supporting-image
Claim image (LINE 1) shows the galley sink/counter area of a nuCamp unit.
- **Visible components:** Stainless-steel sink basin with drain/strainer, tall faucet, adjacent stainless cooktop/control panel with burner grate and knobs, white/gray marble-look countertop.
- **Visible condition/damage:** Pink/red staining or residue is visible on the stainless surface near the drain/control area and inside/around the sink basin. There are also water spots/smudges on the stainless surfaces. No obvious c
Human interpretation • confidence 0.00
supporting-image
- **Image quality/angle:** Extreme close-up and somewhat out of focus; overall context is limited.
- **Visible components:** Dark, rough/textured material on the left adjacent to a lighter gray, brushed/woodgrain-like panel or trim surface on the right. A narrow seam/joint runs between them.
- **Visible damage/condition:** No obvious crack, break, missing part, or clear impact damage is identifiable. The gray surface shows normal-looking linear texture/scuffing, but it is unclear if this is mate
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows the galley/kitchen sink area of a nuCamp trailer.
- Visible components: stainless sink basin/drainboard, tall brushed-metal pull-down faucet, soap dispenser/pump, countertop with white/gray marble-look surface, backsplash/shelf ledge, lower cabinet doors with black pulls, black outlet/switch plates.
- Visible damage/concern: blue tape markers appear to indicate cosmetic or fit/finish issues around the backsplash/counter ledge and cabinet face area. No obvious major brea
Human interpretation • confidence 0.00
supporting-image
Close-up of exterior/underside trim area with blue marker tag; no clear damage visible.
Human interpretation • confidence 0.55
supporting-image
Claim image LINE 1 (case 25714): Interior RV galley/kitchen area showing stainless sink basin/drainboard, brushed pull-down faucet, soap dispenser, countertop, backsplash/upper ledge, lower cabinet doors/handles, outlets/switches.
Visible issue/damage: Blue tape markers appear to identify small cosmetic defects/scuffs or blemishes on the white backsplash/trim area and cabinet face/door area. No obvious structural break, leak, or missing component visible; damage appears minor/cosmetic from this
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File name “LINE 1 (1).JPG” appears to support claim line 1.
Visible components/context: RV galley countertop with stainless sink basin/drain, tall stainless faucet, soap/dispenser or control knobs, brass/gold knob with “OFF” marking/tick marks, and adjacent black single-burner cooktop grate.
Visible condition/damage: Stainless sink deck and basin show water spotting/smudges and several pink/red discoloration or residue marks around the drain area and left deck. No obvious c
Human interpretation • confidence 0.00
supporting-image
Claim image LINE 4 (2).JPG – case 25714 / tri-1202 / nuCamp
- Visible components: Interior RV cabinetry/furniture area with a dark woodgrain laminate panel or tabletop/bench edge, adjacent light wood vertical trim/panel, carpet/fabric flooring, and a nearby upholstered cushion/seat.
- Visible damage: Dark woodgrain surface shows multiple light-colored scuffs/scratches and finish wear, especially on the broad face and along the left/outer edge. No clear cracking, separation, or structural break
Human interpretation • confidence 0.00
supporting-image
Furrion appliance door/trim shown with blue tape marking possible defect.
Human interpretation • confidence 0.72
supporting-image
Image for claim case 25714, Line 15, shows a close-up of an interior/exterior compartment area on a nuCamp unit.
- **Visible damage:** A silver/white aluminum rail or trim track appears loose, misaligned, and partially pulled away from the adjacent beige panel. The upper end/bracket area looks bent or separated, with a visible gap.
- **Components shown:** Aluminum extrusion/guide rail or trim, beige wall/panel surface, black diamond-plate surface, and a fabric/screen-like panel at left.
- **Lab
Human interpretation • confidence 0.00
supporting-image
Interior wall shown with blue tape marker; damage not clearly visible.
Human interpretation • confidence 0.55
supporting-image
Claim image LINE 4: Close-up of a dark woodgrain laminate/veneer surface, likely an interior tabletop/counter/cabinet panel. Visible condition shows light surface scuffing/smudge marks and possible fine scratches in the finish, but no clear crack, break, swelling, delamination, or missing material is evident from this photo. A small piece of blue painter’s tape with partial handwritten marking is visible at lower left, likely used to identify the claim line/damage area. No readable labels, model
Human interpretation • confidence 0.00
supporting-image
Image shows a stainless-steel sink/cooktop area in an RV galley. Visible components include the sink basin, drain/strainer, faucet/fixture posts, countertop, a brass-colored control knob, and a loose black circular plastic part sitting in the sink area.
Visible condition/damage: pink/red staining or residue is present around the drain area and on the adjacent stainless surface; there are water spots/smudges and possible adhesive/protective-film residue. No clear crack, dent, or broken metal is
Human interpretation • confidence 0.00
supporting-image
Claim image LINE 1 (case 25714, tri-1202/nucamp): Interior galley/kitchen sink area.
Visible components:
- Stainless steel sink basin with drain basket/strainer.
- Tall brushed-metal faucet and separate soap/dispensing fixture.
- White/marble-look countertop.
- Lower cabinetry in background with black handles.
- Blue tape marker on cabinet above/behind sink, likely indicating repair/inspection location.
Visible damage/condition:
- Red/pink/brown discoloration or staining visible on the stainle
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (LINE 4): Interior RV cabinetry/table area with woodgrain finishes. Visible issue appears to be scuffing/abrasion or finish wear along the rounded edge/top surface of a laminated wood-look table/counter component near adjacent vertical cabinetry/paneling. No labels, documents, or screenshot text visible. Repair context likely relates to cosmetic damage/finish defect on an interior furniture/cabinet/table component.
Human interpretation • confidence 0.00
supporting-image
Photo shows an interior light-colored wood/panel surface next to a gray metallic/trim edge. A piece of blue painter’s tape labeled “13” marks a small defect nearby: a thin scratch/gouge or stain with a small reddish/brown spot at the end. No document text or repair invoice visible. Likely claim-line evidence for marked cosmetic damage on interior panel/trim area.
Human interpretation • confidence 0.00
supporting-image
Claim image LINE 4 (7) / case 25714: Close-up of a dark woodgrain laminate/veneer interior panel or tabletop/cabinet surface. A hand is pressing on the surface, likely indicating a raised/loose, uneven, or delaminated area, though the defect is subtle in the photo. Visible surface shows minor scuffs/specks and woodgrain texture; no cracking, broken hardware, labels, or readable text present. Repair context likely relates to an interior furniture/cabinet/laminate panel finish or adhesion issue. L
Human interpretation • confidence 0.00
Claim Lines
complaint
MISSING SINK COVER
needs-review • confidence 0.23
complaint
MISSING SINK COVER
needs-review • confidence 0.23
complaint
MISSING SINK COVER
needs-review • confidence 0.06
cause
NOTED ON DAF
needs-review • confidence 0.17
cause
NOTED ON DAF
needs-review • confidence 0.17
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
REPLACE SINK COVER
needs-review • confidence 0.20
correction
REPLACE SINK COVER
needs-review • confidence 0.20
correction
REPLACE SINK COVER
needs-review • confidence 0.03
complaint
KITCHEN CABINET RUBS WHEN OPENING/CLOSING DOOR
needs-review • confidence 0.33
complaint
KITCHEN CABINET RUBS WHEN OPENING/CLOSING DOOR
needs-review • confidence 0.33
complaint
KITCHEN CABINET RUBS WHEN OPENING/CLOSING DOOR
needs-review • confidence 0.16
cause
NOTED ON DAF
needs-review • confidence 0.24
cause
NOTED ON DAF
needs-review • confidence 0.24
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
ADJUST CABINET DOOR AND COLOR BLEND IF NEEDED WHERE DOOR HAS RUBBED
needs-review • confidence 0.33
correction
ADJUST CABINET DOOR AND COLOR BLEND IF NEEDED WHERE DOOR HAS RUBBED
needs-review • confidence 0.33
correction
ADJUST CABINET DOOR AND COLOR BLEND IF NEEDED WHERE DOOR HAS RUBBED
needs-review • confidence 0.16
complaint
PAINT ON BATHROOM DOOR EDGE HAS RUBBED OFF
needs-review • confidence 0.29
complaint
PAINT ON BATHROOM DOOR EDGE HAS RUBBED OFF
needs-review • confidence 0.29
complaint
PAINT ON BATHROOM DOOR EDGE HAS RUBBED OFF
needs-review • confidence 0.14
cause
NOTED ON DAF
needs-review • confidence 0.21
cause
NOTED ON DAF
needs-review • confidence 0.21
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
COLOR,FILL AND BLEND
needs-review • confidence 0.21
correction
COLOR,FILL AND BLEND
needs-review • confidence 0.21
correction
COLOR,FILL AND BLEND
needs-review • confidence 0.03
complaint
TOP ON THE BEDOOM DRESSER WILL NOT LOCK IN PLACE AND HAS SCRATCHES Page 1 of 6 © 2025 Integrated Dealer Systems *25714*
needs-review • confidence 0.23
complaint
TOP ON THE BEDOOM DRESSER WILL NOT LOCK IN PLACE AND HAS SCRATCHES Page 1 of 6 © 2025 Integrated Dealer Systems *25714*
needs-review • confidence 0.23
complaint
TOP ON THE BEDOOM DRESSER WILL NOT LOCK IN PLACE AND HAS SCRATCHES Page 1 of 6 © 2025 Integrated Dealer Systems *25714*
needs-review • confidence 0.04
cause
NOTED ON DAF W/O: 25714
needs-review • confidence 0.21
cause
NOTED ON DAF W/O: 25714
needs-review • confidence 0.21
cause
NOTED ON DAF W/O: 25714
needs-review • confidence 0.00
correction
REPLACE TOP OF DRESSER
needs-review • confidence 0.21
correction
REPLACE TOP OF DRESSER
needs-review • confidence 0.21
correction
REPLACE TOP OF DRESSER
needs-review • confidence 0.03
complaint
CEILING TRIM IN BEDROOM IS FALLING DOWN IN TWO PLACES
needs-review • confidence 0.27
complaint
CEILING TRIM IN BEDROOM IS FALLING DOWN IN TWO PLACES
needs-review • confidence 0.27
complaint
CEILING TRIM IN BEDROOM IS FALLING DOWN IN TWO PLACES
needs-review • confidence 0.07
cause
NOTED ON DAF
needs-review • confidence 0.20
cause
NOTED ON DAF
needs-review • confidence 0.20
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
RESECURE BOTH TRIM PIECES IN CORRECT PLACE
needs-review • confidence 0.23
correction
RESECURE BOTH TRIM PIECES IN CORRECT PLACE
needs-review • confidence 0.23
correction
RESECURE BOTH TRIM PIECES IN CORRECT PLACE
needs-review • confidence 0.04
complaint
BEDROOM DOOR IS SCRATCHED AND OUT OF TRACK
needs-review • confidence 0.25
complaint
BEDROOM DOOR IS SCRATCHED AND OUT OF TRACK
needs-review • confidence 0.25
complaint
BEDROOM DOOR IS SCRATCHED AND OUT OF TRACK
needs-review • confidence 0.12
cause
DOOR IS NOT IN THR TRACK CORRECTLY SO THIS HAS CAUSED DAMAGED TO THE DOOR NOTED ON DAF
needs-review • confidence 0.25
cause
DOOR IS NOT IN THR TRACK CORRECTLY SO THIS HAS CAUSED DAMAGED TO THE DOOR NOTED ON DAF
needs-review • confidence 0.25
cause
DOOR IS NOT IN THR TRACK CORRECTLY SO THIS HAS CAUSED DAMAGED TO THE DOOR NOTED ON DAF
needs-review • confidence 0.12
correction
REMOVE DOOR TO ADJUST ON TRACK CORRECT, COLOR AND BLEND THE DAMAGED AREAS OF THE DOOR
needs-review • confidence 0.25
correction
REMOVE DOOR TO ADJUST ON TRACK CORRECT, COLOR AND BLEND THE DAMAGED AREAS OF THE DOOR
needs-review • confidence 0.25
correction
REMOVE DOOR TO ADJUST ON TRACK CORRECT, COLOR AND BLEND THE DAMAGED AREAS OF THE DOOR
needs-review • confidence 0.12
complaint
SLIDE OUT WALL AT THE COUCH HAS A SMALL HOLE
needs-review • confidence 0.34
complaint
SLIDE OUT WALL AT THE COUCH HAS A SMALL HOLE
needs-review • confidence 0.34
complaint
SLIDE OUT WALL AT THE COUCH HAS A SMALL HOLE
needs-review • confidence 0.12
cause
NOTED ON DAF
needs-review • confidence 0.26
cause
NOTED ON DAF
needs-review • confidence 0.26
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
FILL HOLE, SAND AND COLOR BLEND AREA
needs-review • confidence 0.26
correction
FILL HOLE, SAND AND COLOR BLEND AREA
needs-review • confidence 0.26
correction
FILL HOLE, SAND AND COLOR BLEND AREA
needs-review • confidence 0.04
complaint
BROKE TRIM ON LOWER WALL AT THE FIREPLACE
needs-review • confidence 0.29
complaint
BROKE TRIM ON LOWER WALL AT THE FIREPLACE
needs-review • confidence 0.29
complaint
BROKE TRIM ON LOWER WALL AT THE FIREPLACE
needs-review • confidence 0.09
cause
NOTED ON DAF
needs-review • confidence 0.25
cause
NOTED ON DAF
needs-review • confidence 0.25
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
REMOVE AND REPLACE THE TRIM
needs-review • confidence 0.29
correction
REMOVE AND REPLACE THE TRIM
needs-review • confidence 0.29
correction
REMOVE AND REPLACE THE TRIM
needs-review • confidence 0.04
complaint
KITCHEN BAR IS SCRATCHED TO THE RIGHT OF THE SINK
needs-review • confidence 0.20
complaint
KITCHEN BAR IS SCRATCHED TO THE RIGHT OF THE SINK
needs-review • confidence 0.20
complaint
KITCHEN BAR IS SCRATCHED TO THE RIGHT OF THE SINK
needs-review • confidence 0.06
cause
NOTED ON DAF
needs-review • confidence 0.19
cause
NOTED ON DAF
needs-review • confidence 0.19
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
BUFF COUNTER TOP
needs-review • confidence 0.19
correction
BUFF COUNTER TOP
needs-review • confidence 0.19
correction
BUFF COUNTER TOP
needs-review • confidence 0.06
complaint
FRONT OF THE MICROWAVE IS SCRATCHED
needs-review • confidence 0.30
complaint
FRONT OF THE MICROWAVE IS SCRATCHED
needs-review • confidence 0.30
complaint
FRONT OF THE MICROWAVE IS SCRATCHED
needs-review • confidence 0.04
cause
NOTED ON DAF
needs-review • confidence 0.26
cause
NOTED ON DAF
needs-review • confidence 0.26
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
POLISH AND BUFF SCRATCHES
needs-review • confidence 0.30
correction
POLISH AND BUFF SCRATCHES
needs-review • confidence 0.30
correction
POLISH AND BUFF SCRATCHES
needs-review • confidence 0.04
complaint
HOLE IN WALL UNDER KITCHEN CABINETS
needs-review • confidence 0.20
complaint
HOLE IN WALL UNDER KITCHEN CABINETS
needs-review • confidence 0.20
complaint
HOLE IN WALL UNDER KITCHEN CABINETS
needs-review • confidence 0.08
cause
NOTED ON DAF
needs-review • confidence 0.17
cause
NOTED ON DAF
needs-review • confidence 0.17
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
FILL COLOR AND BLEND AREA
needs-review • confidence 0.20
correction
FILL COLOR AND BLEND AREA
needs-review • confidence 0.20
correction
FILL COLOR AND BLEND AREA
needs-review • confidence 0.04
complaint
DRAWER UNDER STOVE WILL NOT CLOSE
needs-review • confidence 0.24
complaint
DRAWER UNDER STOVE WILL NOT CLOSE
needs-review • confidence 0.24
complaint
DRAWER UNDER STOVE WILL NOT CLOSE
needs-review • confidence 0.04
cause
NOTED ON DAF DRAWER GUIDE IS UNEVENLY INSTALLED
needs-review • confidence 0.24
cause
NOTED ON DAF DRAWER GUIDE IS UNEVENLY INSTALLED
needs-review • confidence 0.24
cause
NOTED ON DAF DRAWER GUIDE IS UNEVENLY INSTALLED
needs-review • confidence 0.03
correction
REMOVE AND REINSTALL DRAWER CORRECTLY
needs-review • confidence 0.24
correction
REMOVE AND REINSTALL DRAWER CORRECTLY
needs-review • confidence 0.24
correction
REMOVE AND REINSTALL DRAWER CORRECTLY
needs-review • confidence 0.00
complaint
THE NUMBERS ON THE FRIDGE DOOR ARE VERY DIM, PHOTO WILL NOT EVEN PICK THEM UP.
needs-review • confidence 0.24
complaint
THE NUMBERS ON THE FRIDGE DOOR ARE VERY DIM, PHOTO WILL NOT EVEN PICK THEM UP.
needs-review • confidence 0.24
complaint
THE NUMBERS ON THE FRIDGE DOOR ARE VERY DIM, PHOTO WILL NOT EVEN PICK THEM UP.
needs-review • confidence 0.22
cause
NUMBERS WILL NOT LIGHT UP AS THEY SHOULD ON THE FRIDGE DOOR
needs-review • confidence 0.24
cause
NUMBERS WILL NOT LIGHT UP AS THEY SHOULD ON THE FRIDGE DOOR
needs-review • confidence 0.24
cause
NUMBERS WILL NOT LIGHT UP AS THEY SHOULD ON THE FRIDGE DOOR
needs-review • confidence 0.22
correction
REPLACE FRIDGE DOOR
needs-review • confidence 0.24
correction
REPLACE FRIDGE DOOR
needs-review • confidence 0.24
correction
REPLACE FRIDGE DOOR
needs-review • confidence 0.12
complaint
PAINT IS FADED ON THE WINE RACK ABOVE THE FRIDGE
needs-review • confidence 0.19
complaint
PAINT IS FADED ON THE WINE RACK ABOVE THE FRIDGE
needs-review • confidence 0.19
complaint
PAINT IS FADED ON THE WINE RACK ABOVE THE FRIDGE
needs-review • confidence 0.03
Evidence Thread
Ashlee Olsen
processor • Jul 3, 2025, 4:57 PM
submitted PA#2355975
Ashlee Olsen
processor • Jul 7, 2025, 2:10 PM
@Cole P @Chris L job 1:
smcampbell@forestriverinc.comAccording to the flat rate code, Dealers must supply pictures for this repair. Please attach pictures using the Upload button in the Feedback overlay before acknowledging the line. Refer to the flat rate code Notes to ensure all necessary pictures are provided. If pictures are not provided within 7 days, the repair line will be denied according to The Forest River Way guidelines.
job 4: smcampbell@forestriverinc.comattach pictures of the scratch as this looks like putty and not a scratch
job 13: Please fill out vendor form (I've attached it in this folder)
Cole Perkins
dealer_or_external • Jul 7, 2025, 3:26 PM
Do they want photos of the missing sink cover or photos of the new one being put in?
Ashlee Olsen
processor • Jul 7, 2025, 3:31 PM
Hi Cole, let me shoot them an email and I will find out. Thanks!
Cole Perkins
dealer_or_external • Jul 7, 2025, 5:02 PM
more photos provided for lines 1,4, still filling out readings for 13 they wanted temps at 2 different times so we will let it set overnight
Ashlee Olsen
processor • Jul 8, 2025, 2:09 PM
They were wanting a picture to show proof it was missing for line 1, so the ones you uploaded work great. Just need the vendor form filled out. Thank you!
Chris Lehnert
dealer_or_external • Jul 9, 2025, 9:12 AM
Form is uploaded
Ashlee Olsen
processor • Jul 9, 2025, 12:29 PM
Form attached to FR. Thank you!
Ashlee Olsen
processor • Jul 14, 2025, 12:45 PM
Sent FR an email for an update
Ashlee Olsen
processor • Jul 14, 2025, 2:51 PM
@Stephanie D this is feedback from the vendor regarding job 13:
Hello, it seems the digital display is in night mode, please have the dealer confirm they have turned off the night mode.
On the picture, at the bottom, I could not get the rest of the info to attach, so it's saying:
Press button 3 to select night mode. The mode activated and the related LED will be illuminated. You can activate night mode to reduce the noise to a minimum. The night mode will switch off automatically after 12 hours or you can press bottom 3 again to switch off manually, the refrigerator wil run normally.
Let me know if this works! Thanks!
Stephanie Davis
dealer_or_external • Jul 15, 2025, 2:00 PM
It did fix the issue as of now. Tech has looked at the door 3 different times and seems to be good.
Ashlee Olsen
processor • Jul 22, 2025, 2:49 PM
approved
job 1 denied, this unit does not come with a cutting board
job 2 .1
job 3 .2
job 4 .4
job 5 .05
job 6 .2
job 7 .2
job 8 .2
job 9 1
job 10 .1
job 11 .2
job 12 .2
job 13 denied
job 14 .2
job 15 1
job 16 .1
job 17 .2
job 18 .5
All lines that were docked down on time had this feedback: smcampbell@forestriverinc.comDealer has requested more time than what is normally approved for this repair. If you have questions about the approved time, please contact me directly to discuss. Thank you
Stephanie Davis
dealer_or_external • Jul 23, 2025, 4:58 PM
@Cole P Approved to order parts for:
line 4 dresser top
line 8 trim at fireplace
line 15 ramp door seal
line 18 washer dryer hookup box
**photos are in the cloud and on the claim**
Stephanie Davis
dealer_or_external • Jul 24, 2025, 1:48 PM
@Ashlee O The fridge door in this unit with the numbers is not working again. Tech states the fridge door is locked up and the numbers are gone again. Only button working is the power button, no numbers at all are visible. Please let me know what I need to do to send this back over to them.
Ashlee Olsen
processor • Jul 24, 2025, 2:34 PM
Oh boy, I just emailed them!
Cole Perkins
dealer_or_external • Jul 24, 2025, 3:46 PM
PO 17233 just a reminder double check the fridge with jayson
Stephanie Davis
dealer_or_external • Jul 24, 2025, 4:57 PM
Will do!
Ashlee Olsen
processor • Jul 25, 2025, 12:50 PM
Invision feedback: You could be experiencing a locked-out feature with your unit, please disconnect all power from the refrigerator for 5-10 minutes. After the 5-10 minutes I suggest reconnecting power to the unit as this could reset the control board and unlock the keypad controls
Stephanie Davis
dealer_or_external • Jul 25, 2025, 1:54 PM
Should we ask for labor on doing the hard resets since this is the third one, we have done?
Ashlee Olsen
processor • Jul 25, 2025, 3:21 PM
I would!
Stephanie Davis
dealer_or_external • Jul 25, 2025, 4:26 PM
Do I just add a line to the original WO requesting the time?
Ashlee Olsen
processor • Jul 25, 2025, 6:43 PM
Yes, that will work. Just let me know when it's there & I will add it. Did their suggestion fix the issue?
Stephanie Davis
dealer_or_external • Jul 26, 2025, 8:59 AM
It did the first time and that was it. According to @Cole P and the tech this is a faulty door.
Ashlee Olsen
processor • Jul 26, 2025, 3:34 PM
Ok, I emailed them to let them know that didn't fix the issue and we are seeking replacement.
Ashlee Olsen
processor • Jul 28, 2025, 12:44 PM
Inversion has approved a replacement touchpad. They are asking to confirm whether the touch pad has 4 or 5 prongs. I will email you a sample of what they're looking for
Stephanie Davis
dealer_or_external • Jul 28, 2025, 1:29 PM
@Cole P @Chris L After the storm settles, could we please have a tech help me on this? I need to know how many prongs the fridge touch pad has, please.
Stephanie Davis
dealer_or_external • Jul 30, 2025, 11:20 AM
@Cole P @Chris L Could we please get a tech gather the info needed to get a board for the fridge door on this WO?
Cole Perkins
dealer_or_external • Aug 12, 2025, 2:03 PM
@Stephanie D all parts are here for this
Ashlee Olsen
processor • Aug 19, 2025, 1:26 PM
submitted C#2355975
Ashlee Olsen
processor • Aug 27, 2025, 12:34 PM
paid $1293.61 8/27 check #3025496
Claim Files
Paid claim.pdf
pdf • Aug 27, 2025, 12:34 PM • 1,425,235 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Paid claim.pdf
COMPLETED WO.pdf
pdf • Aug 19, 2025, 11:01 AM • 427,691 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/COMPLETED WO.pdf
Approval email.pdf
mail-artifact • Jul 28, 2025, 12:48 PM • 1,307,472 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Approval email.pdf
Vendor email.pdf
mail-artifact • Jul 14, 2025, 2:46 PM • 184,533 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Vendor email.pdf
INVISION FORM.pdf
pdf • Jul 9, 2025, 9:11 AM • 651,081 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Vendor form.pdf
pdf • Jul 7, 2025, 2:07 PM • 311,790 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Vendor form.pdf
WO.pdf
pdf • Jul 3, 2025, 3:44 PM • 416,395 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf