Claim Detail

processor • Jul 3, 2025, 4:57 PM

submitted PA#2355975

processor • Jul 7, 2025, 2:10 PM

@Cole P @Chris L job 1: smcampbell@forestriverinc.comAccording to the flat rate code, Dealers must supply pictures for this repair. Please attach pictures using the Upload button in the Feedback overlay before acknowledging the line. Refer to the flat rate code Notes to ensure all necessary pictures are provided. If pictures are not provided within 7 days, the repair line will be denied according to The Forest River Way guidelines. job 4: smcampbell@forestriverinc.comattach pictures of the scratch as this looks like putty and not a scratch job 13: Please fill out vendor form (I've attached it in this folder)

dealer_or_external • Jul 7, 2025, 3:26 PM

Do they want photos of the missing sink cover or photos of the new one being put in?

processor • Jul 7, 2025, 3:31 PM

Hi Cole, let me shoot them an email and I will find out. Thanks!

dealer_or_external • Jul 7, 2025, 5:02 PM

more photos provided for lines 1,4, still filling out readings for 13 they wanted temps at 2 different times so we will let it set overnight

processor • Jul 8, 2025, 2:09 PM

They were wanting a picture to show proof it was missing for line 1, so the ones you uploaded work great. Just need the vendor form filled out. Thank you!

dealer_or_external • Jul 9, 2025, 9:12 AM

Form is uploaded

processor • Jul 9, 2025, 12:29 PM

Form attached to FR. Thank you!

processor • Jul 14, 2025, 12:45 PM

Sent FR an email for an update

processor • Jul 14, 2025, 2:51 PM

@Stephanie D this is feedback from the vendor regarding job 13: Hello, it seems the digital display is in night mode, please have the dealer confirm they have turned off the night mode. On the picture, at the bottom, I could not get the rest of the info to attach, so it's saying: Press button 3 to select night mode. The mode activated and the related LED will be illuminated. You can activate night mode to reduce the noise to a minimum. The night mode will switch off automatically after 12 hours or you can press bottom 3 again to switch off manually, the refrigerator wil run normally. Let me know if this works! Thanks!          

dealer_or_external • Jul 15, 2025, 2:00 PM

It did fix the issue as of now. Tech has looked at the door 3 different times and seems to be good.

processor • Jul 22, 2025, 2:49 PM

approved job 1 denied, this unit does not come with a cutting board job 2 .1 job 3 .2 job 4 .4 job 5 .05 job 6 .2 job 7 .2 job 8 .2 job 9 1 job 10 .1 job 11 .2 job 12 .2 job 13 denied job 14 .2 job 15 1 job 16 .1 job 17 .2 job 18 .5 All lines that were docked down on time had this feedback: smcampbell@forestriverinc.comDealer has requested more time than what is normally approved for this repair. If you have questions about the approved time, please contact me directly to discuss. Thank you

dealer_or_external • Jul 23, 2025, 4:58 PM

@Cole P Approved to order parts for: line 4 dresser top line 8 trim at fireplace line 15 ramp door seal line 18 washer dryer hookup box **photos are in the cloud and on the claim**

dealer_or_external • Jul 24, 2025, 1:48 PM

@Ashlee O The fridge door in this unit with the numbers is not working again. Tech states the fridge door is locked up and the numbers are gone again. Only button working is the power button, no numbers at all are visible. Please let me know what I need to do to send this back over to them.

processor • Jul 24, 2025, 2:34 PM

Oh boy, I just emailed them!

dealer_or_external • Jul 24, 2025, 3:46 PM

PO 17233 just a reminder double check the fridge with jayson

dealer_or_external • Jul 24, 2025, 4:57 PM

Will do!

processor • Jul 25, 2025, 12:50 PM

Invision feedback: You could be experiencing a locked-out feature with your unit, please disconnect all power from the refrigerator for 5-10 minutes. After the 5-10 minutes I suggest reconnecting power to the unit as this could reset the control board and unlock the keypad controls

dealer_or_external • Jul 25, 2025, 1:54 PM

Should we ask for labor on doing the hard resets since this is the third one, we have done?

processor • Jul 25, 2025, 3:21 PM

I would!

dealer_or_external • Jul 25, 2025, 4:26 PM

Do I just add a line to the original WO requesting the time?

processor • Jul 25, 2025, 6:43 PM

Yes, that will work. Just let me know when it's there & I will add it. Did their suggestion fix the issue?

dealer_or_external • Jul 26, 2025, 8:59 AM

It did the first time and that was it. According to @Cole P and the tech this is a faulty door.

processor • Jul 26, 2025, 3:34 PM

Ok, I emailed them to let them know that didn't fix the issue and we are seeking replacement.

processor • Jul 28, 2025, 12:44 PM

Inversion has approved a replacement touchpad. They are asking to confirm whether the touch pad has 4 or 5 prongs. I will email you a sample of what they're looking for

dealer_or_external • Jul 28, 2025, 1:29 PM

@Cole P @Chris L After the storm settles, could we please have a tech help me on this? I need to know how many prongs the fridge touch pad has, please.

dealer_or_external • Jul 30, 2025, 11:20 AM

@Cole P @Chris L Could we please get a tech gather the info needed to get a board for the fridge door on this WO?

dealer_or_external • Aug 12, 2025, 2:03 PM

@Stephanie D all parts are here for this

processor • Aug 19, 2025, 1:26 PM

submitted C#2355975

processor • Aug 27, 2025, 12:34 PM

paid $1293.61 8/27 check #3025496