Claim explorer / evidence thread
Claim 25672
TRI 1202 • Ashlee • Paid • keystone
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 46
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$1,000.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
46
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
36
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Oct 19, 2026, 2:56 AM.
Indexed evidence
8 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/Keystone Response 2.png
Timeline
First seen May 7, 2026, 5:05 AM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
34 indexed side comments on this claim.
Latest visible thread signal
Aug 26, 2025, 1:28 PM • processor • paid $3993.80 8/26 check #1553723
Role mix
Dealer 0 • OEM 0 • Processor 19
Decision cues
Denial signals 1 • info / missing-doc asks 16 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Close-up of RV exterior metal trim with small paint chips/scratches visible.
Human interpretation • confidence 0.78
supporting-image
Close-up of RV exterior metal/trim with small paint chip or scratch visible.
Human interpretation • confidence 0.72
supporting-image
RV exterior siding with small visible scuffs/nicks on dark metal panel.
Human interpretation • confidence 0.62
supporting-image
Claim line linkage: File name indicates “LINE 2 (2).jpg”; likely supporting claim line 2.
Image shows rear exterior of a travel trailer/RV in a lot. Visible branding/text: “DUTCHMEN” and “ASPEN TRAIL” on rear wall.
Visible components:
- Rear corrugated aluminum/metal siding
- Upper red clearance lights
- Left/right lower red tail/marker lights
- Black rear corner trim/seams
- Rear bumper/platform area at bottom
- Underbody/shadowed lower rear area
Visible damage/condition:
- No clear, specifi
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a close-up of a horizontally striped/contoured exterior surface, likely an RV body panel or trim area. Visible issue appears to be reddish/pink discoloration or staining across the light gray/white bands, with a small light nick/scratch near the center area. Image is blurry/grainy, so exact material and cause are unclear. No readable labels, part numbers, documents, or screenshot text are visible. This likely supports a cosmetic exterior finish/paint/gelcoat or panel sur
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a close-up of an exterior RV/body panel with horizontal molded/painted striping. Visible condition appears to include surface scuffing/abrasion and possible discoloration or paint/clearcoat damage on the panel/stripe area. Image is blurry and close-cropped, so exact part location and severity are unclear. No readable labels, documents, VIN, or screenshot text are visible. This photo likely supports cosmetic exterior body/paint repair for claim line 1.
Human interpretation • confidence 0.00
supporting-image
Dinette/bench seat base shown with cushion and exposed wood; damage not clearly visible.
Human interpretation • confidence 0.56
supporting-image
Blue tape marks small blemish near interior door frame/trim.
Human interpretation • confidence 0.62
supporting-image
Screenshot of a mobile email/message response, not a damage photo. No visible RV parts, components, or physical damage shown.
Visible text/context:
- Message addressed: “Good Morning Ashlee,”
- Keystone apologizes for back-and-forth and says goal is to have items addressed, resolved, and paid.
- States Tennessee “Retail Labor Rate Reimbursement” statute relates to established labor rate, not specific claim submissions, so it does not apply to the preauthorization.
- Advises dealer to request la
Human interpretation • confidence 0.00
supporting-image
Interior cabinet panel with black louvered vent/grille shown; no clear damage visible.
Human interpretation • confidence 0.62
supporting-image
Visible photo shows an exterior lower side/trim area of an RV/trailer. A long horizontal metal/plastic trim or skirt panel is visible, with one screw/fastener near the lower center-left. At the far left edge, an angled trim/end piece appears bent outward or loose, creating a gap/misalignment with the main lower rail. No readable labels, VIN, or document text are present.
Repair context: likely exterior trim/skirt/rail reattachment or replacement due to bent/loose end section.
Claim-line linkag
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File “LINE 2.jpg” appears to document line item 2 for Keystone case 25672.
Visible condition/damage: Close-up of exterior ribbed/corrugated RV sidewall panel beside a black vertical trim/seal. Minor surface scuffs/scratches are visible on the light gray/white siding near a horizontal seam/rib. No obvious structural break, hole, or missing part visible.
Parts/components shown: Exterior aluminum/vinyl sidewall siding, horizontal panel seam/rib, black vertical trim or seal.
L
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a close-up of a painted exterior panel/trim surface, likely RV body skirting or lower side molding. Visible damage is a small light-colored scratch/scuff on the dark gray/bronze painted area near the center-right. Surrounding panel appears intact with no obvious denting, cracking, missing parts, or fastener damage visible. No labels, VIN, part numbers, or document/screenshot text are present. This photo appears to support a cosmetic paint/surface damage repair claim for
Human interpretation • confidence 0.00
supporting-image
Exterior RV sidewall shows scuffs/scratches near entry step.
Human interpretation • confidence 0.72
supporting-image
Exterior side panel shows a long dark scuff or streak with minor surface marks.
Human interpretation • confidence 0.72
supporting-image
Interior trim/panel appears misaligned with gap; blue tape marker visible.
Human interpretation • confidence 0.63
supporting-image
Close-up shows small scratch/scuff on striped exterior panel.
Human interpretation • confidence 0.54
supporting-image
Exterior corrugated side panel shows minor horizontal scuffing/dirty marks.
Human interpretation • confidence 0.72
supporting-image
RV interior control panel shown; no clear visible damage in image.
Human interpretation • confidence 0.68
supporting-image
Small dark scratch on light wood panel marked with blue tape.
Human interpretation • confidence 0.75
supporting-image
Screenshot of an email thread on a mobile device, not a physical damage photo.
- Visible damage/components: No RV parts, components, labels, or physical damage visible.
- Document/screenshot text: Email thread shows message from Miranda Blackburn at 5:05 AM to “me, Mike” saying: “Ashlee, We have instructions and a lot of helpful information on Key Express. Enjoy your Holiday weekend.” Below is a reply from Steve Holmes at 6:29 AM beginning: “Good Morning Ashlee,”.
- Interface/context: Gmail-sty
Human interpretation • confidence 0.00
supporting-image
Close-up of wood panel/trim with minor finish blemish marked by tape.
Human interpretation • confidence 0.55
supporting-image
White corrugated exterior panel shows small scuff/mark; no ID visible.
Human interpretation • confidence 0.62
supporting-image
Photo shows minor scratch/scuff on exterior corrugated side panel.
Human interpretation • confidence 0.72
Claim Lines
complaint
SCRATCHED METAL ON NDS OF THE UNIT, DAMAGE IS ALL DOWN THE SIDE OF THIS UNIT ON THE METAL
partial-match • confidence 0.55
complaint
SCRATCHED METAL ON NDS OF THE UNIT, DAMAGE IS ALL DOWN THE SIDE OF THIS UNIT ON THE METAL
partial-match • confidence 0.55
complaint
SCRATCHED METAL ON NDS OF THE UNIT, DAMAGE IS ALL DOWN THE SIDE OF THIS UNIT ON THE METAL
needs-review • confidence 0.17
cause
DAMAGED WHEN INSTALLED NOTED ON DAF TN, TRI-AM RV CENTER-EAST Customer #: 47602
partial-match • confidence 0.39
cause
DAMAGED WHEN INSTALLED NOTED ON DAF TN, TRI-AM RV CENTER-EAST Customer #: 47602
partial-match • confidence 0.39
cause
DAMAGED WHEN INSTALLED NOTED ON DAF TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.12
correction
REPLACE THE DAMAGED METAL REMOVE AND REPLACE THE DAMAGED METAL
partial-match • confidence 0.51
correction
REPLACE THE DAMAGED METAL REMOVE AND REPLACE THE DAMAGED METAL
partial-match • confidence 0.51
correction
REPLACE THE DAMAGED METAL REMOVE AND REPLACE THE DAMAGED METAL
needs-review • confidence 0.25
complaint
METAL IS SCRATCHED AND DAMAGED ON THE BACK OF THE UNIT
needs-review • confidence 0.25
complaint
METAL IS SCRATCHED AND DAMAGED ON THE BACK OF THE UNIT
needs-review • confidence 0.25
complaint
METAL IS SCRATCHED AND DAMAGED ON THE BACK OF THE UNIT
needs-review • confidence 0.25
cause
DONE AT FACTORY, NOTED ON DAF
needs-review • confidence 0.24
cause
DONE AT FACTORY, NOTED ON DAF
needs-review • confidence 0.24
cause
DONE AT FACTORY, NOTED ON DAF
needs-review • confidence 0.00
correction
REMOVE AND REPLACE DAMAGED METAL ON THE BACK OF THE UNIT
needs-review • confidence 0.25
correction
REMOVE AND REPLACE DAMAGED METAL ON THE BACK OF THE UNIT
needs-review • confidence 0.25
correction
REMOVE AND REPLACE DAMAGED METAL ON THE BACK OF THE UNIT
needs-review • confidence 0.25
complaint
SIDE PANEL OF THE KITCHEN SEATING HAS PAINT RUBBED OFF
partial-match • confidence 0.38
complaint
SIDE PANEL OF THE KITCHEN SEATING HAS PAINT RUBBED OFF
partial-match • confidence 0.38
complaint
SIDE PANEL OF THE KITCHEN SEATING HAS PAINT RUBBED OFF
needs-review • confidence 0.16
cause
NOTED ON DAF
needs-review • confidence 0.26
cause
NOTED ON DAF
needs-review • confidence 0.26
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
COLOR, BLEND AND CLEAN AREA *25672*
needs-review • confidence 0.26
correction
COLOR, BLEND AND CLEAN AREA *25672*
needs-review • confidence 0.26
correction
COLOR, BLEND AND CLEAN AREA *25672*
needs-review • confidence 0.05
complaint
WHEN YOU RETRACK THE AWING IT WILL EXTEND
needs-review • confidence 0.23
complaint
WHEN YOU RETRACK THE AWING IT WILL EXTEND
needs-review • confidence 0.23
complaint
WHEN YOU RETRACK THE AWING IT WILL EXTEND
needs-review • confidence 0.00
cause
SWITCH INSTALLED BACKWARDS TO THE LABELS NOTED ON THE DAF
needs-review • confidence 0.23
cause
SWITCH INSTALLED BACKWARDS TO THE LABELS NOTED ON THE DAF
needs-review • confidence 0.23
cause
SWITCH INSTALLED BACKWARDS TO THE LABELS NOTED ON THE DAF
needs-review • confidence 0.03
correction
INSTALL SWITCH TO CORRECT POSITION
needs-review • confidence 0.23
correction
INSTALL SWITCH TO CORRECT POSITION
needs-review • confidence 0.23
correction
INSTALL SWITCH TO CORRECT POSITION
needs-review • confidence 0.00
complaint
FURNACE IS IN SIDEWAYS AND THE COVER IS CROOKED
needs-review • confidence 0.21
complaint
FURNACE IS IN SIDEWAYS AND THE COVER IS CROOKED
needs-review • confidence 0.21
complaint
FURNACE IS IN SIDEWAYS AND THE COVER IS CROOKED
needs-review • confidence 0.00
cause
INSTALLED SIDEWAYS AT THE FACTORY NOTED ON DAF
needs-review • confidence 0.21
cause
INSTALLED SIDEWAYS AT THE FACTORY NOTED ON DAF
needs-review • confidence 0.21
cause
INSTALLED SIDEWAYS AT THE FACTORY NOTED ON DAF
needs-review • confidence 0.00
correction
REMOVE COVER AND FURNACE, REINSTALL CORRECTLY
needs-review • confidence 0.21
correction
REMOVE COVER AND FURNACE, REINSTALL CORRECTLY
needs-review • confidence 0.21
correction
REMOVE COVER AND FURNACE, REINSTALL CORRECTLY
needs-review • confidence 0.00
complaint
SMALL HOLE IN WALL AT THE BATHROOM DOOR
needs-review • confidence 0.29
complaint
SMALL HOLE IN WALL AT THE BATHROOM DOOR
needs-review • confidence 0.29
complaint
SMALL HOLE IN WALL AT THE BATHROOM DOOR
needs-review • confidence 0.14
cause
NOTED ON DAF
needs-review • confidence 0.21
cause
NOTED ON DAF
needs-review • confidence 0.21
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
FILL, COLOR AND CLEAN AREA
needs-review • confidence 0.25
correction
FILL, COLOR AND CLEAN AREA
needs-review • confidence 0.25
correction
FILL, COLOR AND CLEAN AREA
needs-review • confidence 0.05
Evidence Thread
Ashlee Olsen
processor • Jun 25, 2025, 6:32 PM
submitted PA03874926
Ashlee Olsen
processor • Jun 27, 2025, 12:34 PM
job 1 1 (approved to repair/touch up/paint, not replace)
job 2 denied (approved in part of line 1 for repair only)
job 3 .2
job 4 .2
job 5 .3
job 6 .2
@Stephanie D let me know if this is ok or if you want me to push more. Thanks!
Stephanie Davis
dealer_or_external • Jun 27, 2025, 12:54 PM
@Ashlee O Let's push it girl! I have the body guy here with me and he agrees to push!
This is two different sides, and we will need to be able to get touch up paint he stated. Thank you!
Ashlee Olsen
processor • Jun 27, 2025, 1:22 PM
Email sent to Keystone! If you have more pictures that show the damage, I'm sure that wouldn't hurt! Thanks!
Stephanie Davis
dealer_or_external • Jun 27, 2025, 1:28 PM
Getting them now!
Stephanie Davis
dealer_or_external • Jun 27, 2025, 1:41 PM
@Ashlee O I have added 3 photos, hopefully this helps out.
Ashlee Olsen
processor • Jun 30, 2025, 11:57 AM
Keystone feedback: Per the pictures provided, this metal can be repaired and does not need replaced. The most we can do is note this issue
Let me know how you'd like to proceed. I'm wondering if you need to get your rep involved here?
Stephanie Davis
dealer_or_external • Jun 30, 2025, 4:15 PM
@Cole P Please advise how you would like me to proceed.
Stephanie Davis
dealer_or_external • Jul 1, 2025, 11:19 AM
@Ashlee O I have spoken with Cole and @Chris B on this and here is what we would like to request.
We can't repair metal this will need to be replaced. Job 2 is a completely different area than job 1. This is two different sides and two different colors.
Ashlee Olsen
processor • Jul 1, 2025, 5:58 PM
Keystone feedback:
Per email with Miranda, line 1 can be repaired and approved 1 hour for touch up. line 2, after reviewing again, this might be harder to repair approved replacement of the metal on line 2
I spoke with Chris about this & he was going to have someone there at the dealership call her.
Chris Balderrama
processor • Jul 1, 2025, 5:59 PM
Cole called and left a VM
Stephanie Davis
dealer_or_external • Jul 2, 2025, 2:44 PM
@Ashlee O I understand you have the templet from Chris; can you please fill one out and send it for line 1. We are now asking for 10 hours for the repair.
We will need to remove and reinstall the following and I have the times for a break down as well.
Remove and Reinstall:
1.5 front molding
1.0 rear molding
.3 front clearance light
.3 rear red light
.3 cable hook up
.5 shore power hook up
.5 water hook up
.5-wheel lip (fender over the wheel
1.5 lower window
1.5 upper window
Ashlee Olsen
processor • Jul 2, 2025, 2:47 PM
Is this just for line 1?
Ashlee Olsen
processor • Jul 2, 2025, 2:58 PM
@Stephanie D Is any of this diag time?
Ashlee Olsen
processor • Jul 2, 2025, 3:20 PM
@Ashlee O I have spoken with Cole and @Chris B on this and here is what we would like to request.
We can't repair metal this will need to be replaced. Job 2 is a completely different area than job 1. This is two different sides and two different colors.
Stephanie Davis
dealer_or_external • Jul 2, 2025, 3:24 PM
Let's go with .5 diag time and yes for line 1 only.
Ashlee Olsen
processor • Jul 2, 2025, 3:26 PM
Sounds good, thanks!
Ashlee Olsen
processor • Jul 2, 2025, 3:30 PM
Email sent to Keystone
Stephanie Davis
dealer_or_external • Jul 3, 2025, 10:14 AM
Mr. Holmes got right on it!! Way to go Ashlee!!! I love this!!
Stephanie Davis
dealer_or_external • Jul 3, 2025, 10:19 AM
@Jules E I will need prices on metal for lines 1 and 2 asap for est.
Ashlee Olsen
processor • Jul 3, 2025, 11:13 AM
Thanks, we're not there quite yet, but we're pushing hard!
Ashlee Olsen
processor • Jul 3, 2025, 11:14 AM
Whatever you think is easiest Stephanie! I think Chris is flying now
Jules Elmore
dealer_or_external • Jul 3, 2025, 11:18 AM
@Stephanie D @Chris B I called Keystone and spoke with Jennifer. She had me to send in photos and measurements. She stated that they didn't have the 2026 parts listed on Key Express yet. I will call them back again.
Cole Perkins
dealer_or_external • Jul 3, 2025, 3:50 PM
@Ashlee O @Stephanie D I have made a labor only estimate for stephanie would you like me to wait for a total parts pricing or is this enough?
Ashlee Olsen
processor • Jul 3, 2025, 5:11 PM
Hi Cole, I don't think we need to wait for parts pricing, I will make sure to include this is an estimate for labor only in my response back to them.
I have attached the full email if you want to go back and read through everything, but they did agree to R&R the metal & approved 4 hours for line 2
Cole Perkins
dealer_or_external • Jul 7, 2025, 10:19 AM
Thanks line 2 starts at job 11
Ashlee Olsen
processor • Jul 7, 2025, 1:10 PM
Email sent to Keystone with updated estimate
Ashlee Olsen
processor • Jul 7, 2025, 2:31 PM
approved (finally!!!)
job 1 10
job 2 4
job 3 .2
job 4 .2
job 5 .3
job 6 .2
Updated PA in this folder @Stephanie D @Cole P @Chris B
Cole Perkins
dealer_or_external • Jul 8, 2025, 4:11 PM
parts on order PO#17187
Cole Perkins
dealer_or_external • Jul 29, 2025, 12:11 PM
parts are here for this ticket @Stephanie D
Cole Perkins
dealer_or_external • Jul 29, 2025, 12:20 PM
shipping was over 1k so I went ahead and charged everything to the ticket, we just need to pull them up and preform the repair
Ashlee Olsen
processor • Aug 7, 2025, 11:41 AM
submitted C#3844585
Ashlee Olsen
processor • Aug 7, 2025, 11:42 AM
submitted C3844585
Ashlee Olsen
processor • Aug 26, 2025, 1:28 PM
paid $3993.80 8/26 check #1553723
Claim Files
25672 PD CHECK.pdf
pdf • Sep 3, 2025, 4:31 PM • 456,529 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/25672 PD CHECK.pdf
COMPLETED WO.pdf
pdf • Aug 6, 2025, 9:39 AM • 417,489 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/COMPLETED WO.pdf
New Approved PA.pdf
pdf • Jul 7, 2025, 2:27 PM • 246,613 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/New Approved PA.pdf
Email.pdf
mail-artifact • Jul 3, 2025, 5:07 PM • 1,032,977 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/Email.pdf
EST FOR LINE 1 AND 2.pdf
pdf • Jul 3, 2025, 3:48 PM • 403,725 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/EST FOR LINE 1 AND 2.pdf
State law form.pdf
pdf • Jul 2, 2025, 3:26 PM • 307,733 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/State law form.pdf
Approved PA.pdf
pdf • Jun 27, 2025, 12:35 PM • 251,320 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/Approved PA.pdf
WO.pdf
pdf • Jun 25, 2025, 4:57 PM • 409,794 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf