Claim explorer / evidence thread
Claim 25672
TRI 1202 • Ashlee • Paid • keystone
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
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Resolved
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58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
30
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
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Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 30, 2026, 2:54 AM.
Indexed evidence
8 docs / 24 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/25672 PD CHECK.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 30, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
40 indexed side comments on this claim.
Latest visible thread signal
Aug 26, 2025, 1:28 PM • processor • paid $3993.80 8/26 check #1553723
Role mix
Dealer 0 • OEM 0 • Processor 22
Decision cues
Denial signals 1 • info / missing-doc asks 17 • approval signals 6
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Images
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Claim Lines
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Evidence Thread
Ashlee Olsen
processor • Jun 25, 2025, 6:32 PM
submitted PA03874926
Ashlee Olsen
processor • Jun 27, 2025, 12:34 PM
job 1 1 (approved to repair/touch up/paint, not replace)
job 2 denied (approved in part of line 1 for repair only)
job 3 .2
job 4 .2
job 5 .3
job 6 .2
@Stephanie D let me know if this is ok or if you want me to push more. Thanks!
Stephanie Davis
dealer_or_external • Jun 27, 2025, 12:54 PM
@Ashlee O Let's push it girl! I have the body guy here with me and he agrees to push!
This is two different sides, and we will need to be able to get touch up paint he stated. Thank you!
Ashlee Olsen
processor • Jun 27, 2025, 1:22 PM
Email sent to Keystone! If you have more pictures that show the damage, I'm sure that wouldn't hurt! Thanks!
Stephanie Davis
dealer_or_external • Jun 27, 2025, 1:28 PM
Getting them now!
Stephanie Davis
dealer_or_external • Jun 27, 2025, 1:41 PM
@Ashlee O I have added 3 photos, hopefully this helps out.
Ashlee Olsen
processor • Jun 30, 2025, 11:57 AM
Keystone feedback: Per the pictures provided, this metal can be repaired and does not need replaced. The most we can do is note this issue
Let me know how you'd like to proceed. I'm wondering if you need to get your rep involved here?
Stephanie Davis
dealer_or_external • Jun 30, 2025, 4:15 PM
@Cole P Please advise how you would like me to proceed.
Stephanie Davis
dealer_or_external • Jul 1, 2025, 11:19 AM
@Ashlee O I have spoken with Cole and @Chris B on this and here is what we would like to request.
We can't repair metal this will need to be replaced. Job 2 is a completely different area than job 1. This is two different sides and two different colors.
Ashlee Olsen
processor • Jul 1, 2025, 5:58 PM
Keystone feedback:
Per email with Miranda, line 1 can be repaired and approved 1 hour for touch up. line 2, after reviewing again, this might be harder to repair approved replacement of the metal on line 2
I spoke with Chris about this & he was going to have someone there at the dealership call her.
Chris Balderrama
processor • Jul 1, 2025, 5:59 PM
Cole called and left a VM
Stephanie Davis
dealer_or_external • Jul 2, 2025, 2:44 PM
@Ashlee O I understand you have the templet from Chris; can you please fill one out and send it for line 1. We are now asking for 10 hours for the repair.
We will need to remove and reinstall the following and I have the times for a break down as well.
Remove and Reinstall:
1.5 front molding
1.0 rear molding
.3 front clearance light
.3 rear red light
.3 cable hook up
.5 shore power hook up
.5 water hook up
.5-wheel lip (fender over the wheel
1.5 lower window
1.5 upper window
Ashlee Olsen
processor • Jul 2, 2025, 2:47 PM
Is this just for line 1?
Ashlee Olsen
processor • Jul 2, 2025, 2:58 PM
@Stephanie D Is any of this diag time?
Ashlee Olsen
processor • Jul 2, 2025, 3:20 PM
@Ashlee O I have spoken with Cole and @Chris B on this and here is what we would like to request.
We can't repair metal this will need to be replaced. Job 2 is a completely different area than job 1. This is two different sides and two different colors.
Stephanie Davis
dealer_or_external • Jul 2, 2025, 3:24 PM
Let's go with .5 diag time and yes for line 1 only.
Ashlee Olsen
processor • Jul 2, 2025, 3:26 PM
Sounds good, thanks!
Ashlee Olsen
processor • Jul 2, 2025, 3:30 PM
Email sent to Keystone
Chris Balderrama
processor • Jul 3, 2025, 9:52 AM
Stephanie Davis Cole Perkins Ashlee Olsen Heidi Huntley
Chris Balderrama
processor • Jul 3, 2025, 9:54 AM
Stephanie Davis Cole Perkins Ashlee Olsen Heidi Huntley Hi everyone. Looks like we got Keystone’s attention on this. Please read this one and provide two different estimates. Make sure that the hours reflect the BS we have gone though. Please keep me posted.
Cole Perkins
dealer_or_external • Jul 3, 2025, 9:54 AM
Is this for the gouged metal?
Cole Perkins
dealer_or_external • Jul 3, 2025, 9:56 AM
10-4
Stephanie Davis
dealer_or_external • Jul 3, 2025, 9:57 AM
@Chris B Should we do this on the original WO, or do I need to provide it in an Est form?
Chris Balderrama
processor • Jul 3, 2025, 10:03 AM
Ya but disregard this one . I just posted it so you could see her response and then her boss jump in on the 2nd
Stephanie Davis
dealer_or_external • Jul 3, 2025, 10:14 AM
Mr. Holmes got right on it!! Way to go Ashlee!!! I love this!!
Stephanie Davis
dealer_or_external • Jul 3, 2025, 10:19 AM
@Jules E I will need prices on metal for lines 1 and 2 asap for est.
Ashlee Olsen
processor • Jul 3, 2025, 11:13 AM
Thanks, we're not there quite yet, but we're pushing hard!
Ashlee Olsen
processor • Jul 3, 2025, 11:14 AM
Whatever you think is easiest Stephanie! I think Chris is flying now
Jules Elmore
dealer_or_external • Jul 3, 2025, 11:18 AM
@Stephanie D @Chris B I called Keystone and spoke with Jennifer. She had me to send in photos and measurements. She stated that they didn't have the 2026 parts listed on Key Express yet. I will call them back again.
Cole Perkins
dealer_or_external • Jul 3, 2025, 3:50 PM
@Ashlee O @Stephanie D I have made a labor only estimate for stephanie would you like me to wait for a total parts pricing or is this enough?
Ashlee Olsen
processor • Jul 3, 2025, 5:11 PM
Hi Cole, I don't think we need to wait for parts pricing, I will make sure to include this is an estimate for labor only in my response back to them.
I have attached the full email if you want to go back and read through everything, but they did agree to R&R the metal & approved 4 hours for line 2
Cole Perkins
dealer_or_external • Jul 7, 2025, 10:19 AM
Thanks line 2 starts at job 11
Ashlee Olsen
processor • Jul 7, 2025, 1:10 PM
Email sent to Keystone with updated estimate
Ashlee Olsen
processor • Jul 7, 2025, 2:31 PM
approved (finally!!!)
job 1 10
job 2 4
job 3 .2
job 4 .2
job 5 .3
job 6 .2
Updated PA in this folder @Stephanie D @Cole P @Chris B
Cole Perkins
dealer_or_external • Jul 8, 2025, 4:11 PM
parts on order PO#17187
Cole Perkins
dealer_or_external • Jul 29, 2025, 12:11 PM
parts are here for this ticket @Stephanie D
Cole Perkins
dealer_or_external • Jul 29, 2025, 12:20 PM
shipping was over 1k so I went ahead and charged everything to the ticket, we just need to pull them up and preform the repair
Ashlee Olsen
processor • Aug 7, 2025, 11:41 AM
submitted C#3844585
Ashlee Olsen
processor • Aug 7, 2025, 11:42 AM
submitted C3844585
Ashlee Olsen
processor • Aug 26, 2025, 1:28 PM
paid $3993.80 8/26 check #1553723
Claim Files
25672 PD CHECK.pdf
pdf • Sep 3, 2025, 4:31 PM • 456,529 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/25672 PD CHECK.pdf
COMPLETED WO.pdf
pdf • Aug 6, 2025, 9:39 AM • 417,489 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/COMPLETED WO.pdf
New Approved PA.pdf
pdf • Jul 7, 2025, 2:27 PM • 246,613 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/New Approved PA.pdf
Email.pdf
mail-artifact • Jul 3, 2025, 5:07 PM • 1,032,977 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/Email.pdf
EST FOR LINE 1 AND 2.pdf
pdf • Jul 3, 2025, 3:48 PM • 403,725 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/EST FOR LINE 1 AND 2.pdf
State law form.pdf
pdf • Jul 2, 2025, 3:26 PM • 307,733 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/State law form.pdf
Approved PA.pdf
pdf • Jun 27, 2025, 12:35 PM • 251,320 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/Approved PA.pdf
WO.pdf
pdf • Jun 25, 2025, 4:57 PM • 409,794 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf