Claim explorer / evidence thread
Claim 25447
TRI 1202 • Ashlee • Paid • k-z-rv
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
134d elapsed • 0d remaining
Analyzed
Completed stage
134d elapsed • 0d remaining
Awaiting OEM
Completed stage
134d elapsed • 0d remaining
Auto-Approved
Completed stage
134d elapsed • 0d remaining
Payment Due
Completed stage
134d elapsed • 0d remaining
Escalation Eligible
Completed stage
134d elapsed • 0d remaining
Resolved
Overdue / escalation ready
134d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
134 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
20
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 20, 2026, 12:56 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
3 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
134 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25447/Approved claim.pdf
Timeline
First seen Jun 20, 2026, 12:56 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
11 indexed side comments on this claim.
Latest visible thread signal
Aug 27, 2025, 12:16 PM • processor • approved $260.64 8/26
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 0 • info / missing-doc asks 1 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
- **Visible area/components:** Front/tongue area of K-Z RV travel trailer; A-frame, coupler, safety chains, weight-distribution hitch marked “e2 HITCH,” electric tongue jack with wiring, black front storage/LP/battery cover, front cap with “SE” decal.
- **Visible damage/condition:** The top lid/panel on the black tongue cover appears loose, lifted, or partially detached with retaining tabs/clips visible. Cover fitment looks misaligned. No clear structural damage to frame, coupler, jack, or front
Human interpretation • confidence 0.00
supporting-image
- **Visible area:** Rear curb/roadside corner of a K-Z RV travel trailer, showing rear wall, side wall, black corner molding/trim, tail lamps, rear bumper/step area, license plate, and side appliance/vent grille.
- **Visible damage/condition:** Lower rear corner trim/black molding appears misaligned or separated near the bumper; black lower skirt/bumper corner shows scuffing/scrapes and possible deformation. Side black panel has light scratches/scuffs. No obvious broken tail light lens visible.
Human interpretation • confidence 0.00
supporting-image
- **Image type/context:** Photo of a printed RV service/work order lying on a dark textured surface; no RV component or actual damage is shown.
- **Visible damage/parts:** No visible physical damage. The referenced repair item appears to involve a **jack** (likely RV jack/leveling/tongue jack), but the component itself is not pictured.
- **Readable document text:**
- “W/O: 25447”
- “Appointment Date: 14 MAY 2025 - Time: 09:00am”
- Customer line visible: “QUICK, JAMES” (other PII pres
Human interpretation • confidence 0.00
supporting-image
Warranty image shows the front/roadside area of a K-Z RV “CONNECT SE” travel trailer hitched or positioned close to a pickup. Visible components include the front cap/sidewall, black lower rock guard, front window/graphic panel, amber marker lights, entry door edge, A-frame/tongue, jack, propane tank cover, hitch coupler, safety chains/cable, and BAL RV Products frame label/warning stickers.
No clear visible damage is identifiable in this photo. Surfaces appear intact from this distance; any de
Human interpretation • confidence 0.00
supporting-image
Warranty image review (IMG_4568.JPG, case 25447):
- **Visible subject:** Outdoor RV dealership/lot scene in wet/rainy conditions. A gray RAM 1500 pickup is towing a white **K-Z Connect SE** travel trailer.
- **Visible components:** Trailer side wall, slide-out/large side window area, entry/utility compartment door, graphics, tandem axles/wheels, rear ladder/roof fixtures partially visible, hitch/tongue area.
- **Labels/text visible:** “CONNECT SE” on trailer side; other RVs in background show “
Human interpretation • confidence 0.00
supporting-image
- **Visible area:** Passenger/side exterior of a K-Z RV “Connect SE” travel trailer, upper sidewall/roof edge and rear corner area.
- **Components visible:** Roof/sidewall edge trim or gutter rail, black exterior trim/graphics, side marker/porch light, small side window/access panel, rear ladder/handle, lower skirt/fender, wheel/tire, rear bumper/hitch area.
- **Damage observed:** Possible irregularity or slight separation/waviness along the upper black roof-edge trim/gutter rail near the rear u
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows the RV front A-frame/tongue area with a black electric tongue jack mounted in front of the propane tank cover.
- Visible components: electric tongue jack with plastic motor head, jack post, mounting plate/bolts, trailer coupler, safety chains, breakaway cable/wiring, propane tank cover/front shroud, A-frame bars.
- Visible damage/issue: red/pink wiring is exposed/hanging alongside the tongue jack area; there are light scuffs/scrape marks on the propane cover/front shrou
Human interpretation • confidence 0.00
supporting-image
Exterior curb/side view of a K-Z RV “CONNECT SE” travel trailer.
- **Visible components:** sidewall, roof edge/gutter/trim rail, black awning rail or upper side trim, slide-out vertical seal/trim, tinted windows, entry/utility door area, wheels, lower skirting/graphics.
- **Visible damage/condition:** No obvious cracked panel or major impact damage visible. The upper black roof/side trim or gutter line appears slightly uneven/wavy in sections and may be the area being documented; any separation
Human interpretation • confidence 0.00
supporting-image
Exterior overview of a K-Z RV Connect SE travel trailer, front/curb-side area.
- **Visible damage/condition:** No major impact damage, dents, or cracks are clearly visible. Possible concern at the **upper front corner/roof-to-side transition trim** where the black corner/roof molding appears slightly uneven or lifted, but this is not definitive from the photo.
- **Parts/components shown:** Front cap/sidewall, black corner trim/seal, roof edge area, amber clearance/marker lights, side windows, e
Human interpretation • confidence 0.00
supporting-image
Visible K-Z RV Connect SE travel trailer, rear/driver-side exterior.
- **Observed area/components:** Rear wall, roofline corner trim, black rear roof ladder with standoffs, clearance lights, rear/side windows, awning rail/awning hardware, spare tire cover, license plate, rear bumper/receiver area.
- **Visible damage/condition:** No clear break, crack, or missing part is evident from this distance. Ladder and roofline area appear to be the likely subject; top ladder/roof rail alignment may be in
Human interpretation • confidence 0.00
supporting-image
- **Visible damage:** No clear, specific damage is visible in this image. The rear of a black pickup is very close to the trailer tongue/coupler area, but contact or impact damage is not clearly shown.
- **Parts/components shown:** Front A-frame/tongue of a travel trailer, coupler, safety chains, tongue jack, propane tank cover, frame rails, wiring, rear bumper/tail lamp/step area of tow vehicle.
- **Labels/text visible:** “SE” on trailer side; “BAL RV Products” label on frame; several warning l
Human interpretation • confidence 0.00
supporting-image
Exterior passenger/curb side of a K-Z RV “CONNECT SE” travel trailer.
- **Visible components:** Sidewall, large tinted window, upper black awning/awning rail or side molding, roof edge trim, rear ladder, wheels/fender, exterior light/fixture.
- **Visible damage/condition:** Possible irregularity/separation or waviness along the long black upper awning/trim rail near the roofline; no clear close-up of the defect. No obvious cracks, holes, collision damage, or water staining visible from this dis
Human interpretation • confidence 0.00
supporting-image
Rear exterior of K-Z RV “CONNECT SE” travel trailer shown in parking lot. Visible components include rear ladder on left, roof/rear trim, red upper marker lights, rear window, taillights, spare tire cover with eagle/flag graphic, license plate, rear utility/connection panel, and KZ branding.
Readable text/labels: “CONNECT SE,” “KZ EST. 1972,” “www.kz-rv.com,” Tennessee trailer plate appears “7722E8” (partially small/uncertain).
Damage/repair context: No clear, specific damage is visible in thi
Human interpretation • confidence 0.00
supporting-image
Front side of K-Z Connect SE trailer; no clear damage visible.
Human interpretation • confidence 0.62
supporting-image
Photo shows rear/curb-side exterior of a K-Z RV “Connect SE” travel trailer in a lot.
- **Visible components:** rear wall, curb-side wall, roof edge/trim, rear ladder, spare tire with cover, rear marker lights, taillights, awning/awning tube along side, windows, entry door area, wheels/tires, exterior graphics/decals.
- **Visible damage:** No clear damage is visible from this distance. Roof edge, rear corner trim, awning, ladder, and side wall appear generally intact; image is not close enough
Human interpretation • confidence 0.00
supporting-image
Exterior RV side/front corner shown. Visible components include sidewall graphics, black vertical corner/trim molding, lower exterior baggage/storage door, amber side marker light, and upper roof/side trim or awning/gutter rail area.
Visible issue: at the upper side/roof edge near the front corner, a black trim/rail piece appears uneven/protruding or possibly loose, with dark sealant/staining visible below it. No clear cracks, dents, or panel separation are visible elsewhere in this photo.
No
Human interpretation • confidence 0.00
supporting-image
- **Visible unit/components:** Passenger/curb side of a K-Z RV travel trailer with exterior wall, entry door, windows, dual axles/wheels, graphics, and a full-length black patio awning assembly mounted high on the sidewall (roller tube/fabric housing, end caps, vertical support arms/brackets).
- **Visible damage/condition:** No obvious broken part is clearly visible from this distance. The awning roller/tube appears slightly uneven or sagging along its length, but this is not definitive due to c
Human interpretation • confidence 0.00
supporting-image
Exterior side view of a KZ RV/travel trailer connected to a pickup. Visible components include entry door with grab handle, side windows, graphics/decals, exterior storage hatch, front corner/slide area, and a black awning/roof-edge rail along the upper sidewall.
Damage/issue visible: no clear damage is evident in this photo. The upper black awning/roof-edge trim and front vertical trim are shown, possibly for context of an awning/sidewall/roof-edge claim, but any defect, separation, leak point
Human interpretation • confidence 0.00
supporting-image
- **Visible unit/labels:** K-Z RV travel trailer, **Connect** model branding visible on side/front; “SE” marking visible near lower front side.
- **Area shown:** Curb/passenger-side front quarter of trailer, including front cap/sidewall seam, entry door, windows, awning/rail area, marker lights, and lower front storage hatch.
- **Visible damage:** Apparent damage/separation at the **upper front side corner/roof-to-side trim area**, near the black awning/front cap molding. The black corner/trim p
Human interpretation • confidence 0.00
supporting-image
RV exterior curb/entry side shown, K-Z travel trailer. Visible components include the large black awning/roller or awning rail running along the upper sidewall, entry door with grab handle/steps, side windows, round exterior vents/speakers, wheels/fender skirt, decals, and KZ/“Climate Package” style badges near the door.
No obvious impact damage, cracks, missing parts, or detached components are clearly visible in this photo. The upper black awning/roofline area is the main item in view; any al
Human interpretation • confidence 0.00
supporting-image
Blurry close-up of RV certification/tire labels; no visible physical damage or repair work shown.
- **Visible labels/text:**
- “MANUFACTURED BY / FABRIQUÉ PAR:”
- “KZRV, LP” / “Shipshewana…” partially visible
- **GVWR:** 2955 kg (6500 lb)
- Tire/rim info partially visible, including **15 x 5J** and cold inflation pressure likely **448 kPa**
- Compliance text: “This vehicle conforms to all applicable U.S. Federal Motor…”
- **VIN/N.I.V.: 4EZTL2326P7070521**
- Yellow “T
Human interpretation • confidence 0.00
supporting-image
Visible RV front A-frame/tongue area with an electric power tongue jack assembly. Black jack post, motor/gear head housing, mounting plate/bolts, wiring, and warning labels are visible. A red wire is exposed/loose along the side of the jack and appears routed outside the housing/clip area; possible wiring/cover retention issue. No clear structural bending or breakage of the jack tube or mounting plate is visible. Labels include orange/white “WARNING” decals and partial manufacturer/part markings
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File “LINE 1 -4.jpg” appears to support claim line 1, documenting the affected component identification/label.
Visible component: Close-up of a black cylindrical RV component with wiring nearby, likely an FIC electric tongue jack/motor assembly or related powered jack part.
Visible labels/text:
- Serial number: 202406-519820
- Item#: FIC-ETJ3500LP10-ILF
- Warning/Prop 65 label
- Customer service: 1 (877) 957-1501
- “Made in China”
- Instructions include “Do not return to de
Human interpretation • confidence 0.00
supporting-image
Blurry RV certification/weight label; no damage shown.
Human interpretation • confidence 0.46
Claim Lines
complaint
CS THAT THE JACK HAS STOPPED WORKING THE LIGHT COMES ON
needs-review • confidence 0.23
complaint
CS THAT THE JACK HAS STOPPED WORKING THE LIGHT COMES ON
needs-review • confidence 0.23
complaint
CS THAT THE JACK HAS STOPPED WORKING THE LIGHT COMES ON
needs-review • confidence 0.06
cause
TONGUE JACK WILL NOT RAISE OR LOWER, VOLTAGE TO JACK IS GOOD @ 12.7 VDC. SWITCH TESTED GOOD,PROPER CONTINUITY SWITCH IN BOTH RAISE AND LOWER POSITIONS. VOLTAGE THROUGH THE SWITCH TO MOTOR IS GOOD AS WELL. JACK HAS INTERNAL FAILURE AND WILL NOT OPERATE. QUICK, JAMES Customer #: 88762
needs-review • confidence 0.26
cause
TONGUE JACK WILL NOT RAISE OR LOWER, VOLTAGE TO JACK IS GOOD @ 12.7 VDC. SWITCH TESTED GOOD,PROPER CONTINUITY SWITCH IN BOTH RAISE AND LOWER POSITIONS. VOLTAGE THROUGH THE SWITCH TO MOTOR IS GOOD AS WELL. JACK HAS INTERNAL FAILURE AND WILL NOT OPERATE. QUICK, JAMES Customer #: 88762
needs-review • confidence 0.26
cause
TONGUE JACK WILL NOT RAISE OR LOWER, VOLTAGE TO JACK IS GOOD @ 12.7 VDC. SWITCH TESTED GOOD,PROPER CONTINUITY SWITCH IN BOTH RAISE AND LOWER POSITIONS. VOLTAGE THROUGH THE SWITCH TO MOTOR IS GOOD AS WELL. JACK HAS INTERNAL FAILURE AND WILL NOT OPERATE. QUICK, JAMES Customer #: 88762
needs-review • confidence 0.12
correction
REPLACE TONGUE JACK AND TEST
needs-review • confidence 0.23
correction
REPLACE TONGUE JACK AND TEST
needs-review • confidence 0.23
correction
REPLACE TONGUE JACK AND TEST
needs-review • confidence 0.06
Evidence Thread
Ashlee Olsen
processor • May 15, 2025, 3:26 PM
submitted PA#KZ606586
Ashlee Olsen
processor • May 15, 2025, 6:17 PM
approved .5
Stephanie Davis
dealer_or_external • May 16, 2025, 2:09 PM
@Jules E Approved to order tongue jack for line 1
Jules Elmore
dealer_or_external • May 16, 2025, 2:29 PM
Part on order PO#17016.
Jules Elmore
dealer_or_external • May 21, 2025, 2:43 PM
@Stephanie D Part is here for this work order.
Ashlee Olsen
processor • Aug 25, 2025, 4:51 PM
@Stephanie D Hi! Can you upload a completed WO with parts on this one please? Thank you! WO 25447
Stephanie Davis
dealer_or_external • Aug 25, 2025, 4:55 PM
@Ashlee O Sorry about that, here is the completed WO.
Ashlee Olsen
processor • Aug 25, 2025, 4:59 PM
No problem, thank you!
Ashlee Olsen
processor • Aug 26, 2025, 12:05 PM
Site will not allow me to submit, emailed KZ to see what's going on with it
Ashlee Olsen
processor • Aug 26, 2025, 1:01 PM
submitted C#KZ606586
Ashlee Olsen
processor • Aug 27, 2025, 12:16 PM
approved $260.64 8/26
Claim Files
Approved claim.pdf
pdf • Aug 27, 2025, 12:16 PM • 9,932 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25447/Approved claim.pdf
COMPLETED WO.pdf
pdf • Aug 25, 2025, 4:54 PM • 394,418 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25447/COMPLETED WO.pdf
WO.pdf
pdf • May 15, 2025, 2:57 PM • 392,192 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25447/WO.pdf