Claim explorer / evidence thread
Claim 25370
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 21
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Completed stage
145d elapsed • 0d remaining
Resolved
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$750.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
21
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
24
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Oct 19, 2026, 2:56 AM.
Indexed evidence
4 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25370/line 1 tag.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
13 indexed side comments on this claim.
Latest visible thread signal
Jun 25, 2025, 3:16 PM • processor • paid $838.01 6/18
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 0 • info / missing-doc asks 6 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Photo documents identification tag on a black Solera RV/trailer awning assembly, likely for claim line 1.
- Visible component: black awning roller/housing with light-colored awning fabric above.
- Damage condition: no clear physical damage visible in this image; photo appears intended to show part label/tag information.
- Label text visible:
- Solera / Lippert Components
- Part/ID: V000314937
- Date: 02/19/24
- Description appears: “AWNROLL – 20’ BLKWH –”
- “FABLEDWH” / possibly fabri
Human interpretation • confidence 0.00
supporting-image
Visible: Passenger/side exterior of tandem-axle trailer with black plastic wheel fender/skirt over two tires. A crack/split is visible on the right side of the fender flare near the rear wheel arch/curved end, with the panel edge separated. Fasteners along top edge are visible; no tire/wheel damage apparent.
Parts/components: Tandem wheels/tires, black fender skirt/wheel well trim, sidewall, entry/storage opening, sill/threshold, cordless drill inside compartment.
Labels/text: Oval “KZ” badge
Human interpretation • confidence 0.00
supporting-image
Close-up of RV door latch/strike area with door held partly open.
Human interpretation • confidence 0.72
supporting-image
Exterior view of a Connect travel trailer; no clear damage or repair parts visible.
Human interpretation • confidence 0.91
supporting-image
Image shows a rotated close-up of a printed dealer repair/order document on a dark carpeted surface; no physical RV damage or components are visible.
Visible document text includes:
- “Tri-Am RV Center of East Tennessee, Inc”
- Address: “1202 IDELL ROAD, BULLS GAP TN 37711”
- Phone: “877-635-1167”; Fax: “423-235-1176”
- Website: “WWW.TRIAMRV.COM”
- Date info: “Date In: 30 APR 25”, “Promise Date: 30 APR …”, “Promise Time: 09:00am”, “Warr. Date: 10 DEC 24” (some date text cut off)
- Stock #: “109
Human interpretation • confidence 0.00
supporting-image
Exterior curb/side wall of a white nuCamp travel trailer/RV showing black Lippert/Solera-style awning assemblies along the upper wall/roofline, with multiple vertical awning support arms mounted between tinted windows.
- **Visible damage/condition:** No clear breakage, cracking, or impact damage visible in this photo. Awning arms/brackets appear installed and extended/slightly angled at top, but any defect is not obvious from this angle.
- **Parts/components shown:** Black awning roller/cassett
Human interpretation • confidence 0.00
supporting-image
RV curb-side exterior overview showing multiple black Solera awning assemblies/arms mounted along upper sidewall above windows and slide/side panels. Visible components include awning roller tubes, end caps, vertical support arms/brackets, windows, lower compartment door, wheels/fender, docking station panel, and warning/caution labels.
Visible text/labels: “Solera” on awning arm labels; “DOCKING STATION” on left utility panel; small warning/caution decals near lower sidewall are present but no
Human interpretation • confidence 0.00
supporting-image
- **Image type:** Photo of a printed service/warranty work order page on a dark textured surface; no RV component or physical damage is shown.
- **Visible repair concern:** Job #1 / Warranty line states customer concern appears to be: **“CS THE AWNING IS ROLLING UP CROOKED”** (text partially cut off/rotated).
- **Parts/components implicated:** Awning assembly/rolling mechanism, but no awning parts are visible in the image.
- **Readable document details:**
- **W/O:** 25370
- **Appointment
Human interpretation • confidence 0.00
supporting-image
Image shows the front/tongue area of a towable trailer next to a RAM tow vehicle.
- **Visible components:** A-frame tongue, coupler, safety chains, tongue jack/foot, propane tank cover, battery box, front body shell, gray soft/fabric front cover or tent material, JACK-IT bike-rack mast, Blue Ox weight-distribution bracket/bar hardware.
- **Labels/text visible:** “JACK-IT!” / “Let’sGoAero,” “BLUE OX,” “BAL by Norco Industries,” several warning labels, partial NC plate “VE-349B,” background RV la
Human interpretation • confidence 0.00
supporting-image
Exterior overview photo of a white/black travel trailer, curb/entry side visible. Branding/labels include large “CONNECT” graphic near front and small “KZ”/“EST. 1972” style badges near rear/lower trim. Visible components: entry door with grab handle/steps area, multiple side windows, baggage/service doors, exterior ladder at rear, awning rail/tube along roofline, roof A/C units/vents, tandem axles/wheels, lower skirt/trim, front hitch area partially visible.
No obvious damage is visible from t
Human interpretation • confidence 0.00
supporting-image
Travel trailer exterior; small scrape or coating loss visible high on front cap.
Human interpretation • confidence 0.87
supporting-image
Exterior rear/side of a white nuCamp RV/trailer with a large black-framed window and a roof/side awning assembly extended.
- **Visible components:** black awning roller tube, awning fabric, support arm/bracket, side wall trim/seam, rear corner, window, lower bumper/skirt area.
- **Visible issue/damage:** Awning appears partially deployed and uneven/loose; fabric or cover looks bowed/sagging along the roller area. Right end of awning/arm area may be misaligned or not seated cleanly, but exact br
Human interpretation • confidence 0.00
supporting-image
Case 25370 / IMG_3786.JPG: Exterior RV service-lot photo showing a travel trailer with a power patio awning fully extended. Visible components include awning fabric, front roller tube/end caps, support arms/struts, sidewall mounting brackets, entry door/window area, and a service cart below. The awning appears extended and generally intact from this distance; possible uneven fabric tension/sagging near the outer edge is visible, but no clear tear, broken arm, or detached hardware can be confirme
Human interpretation • confidence 0.00
supporting-image
Visible damage: No clear damage is visible in this wide exterior photo. Roof/upper corner trim, rear wall, sidewall, awning, ladder, lights, and windows appear generally intact from this distance; lower rear/right area is partly obscured by a cover.
Parts/components shown: Travel trailer exterior rear/roadside corner, roof edge trim, rear marker/taillights, rear ladder, rear window, side windows, awning tube/arm assembly, black lower skirt/bumper area, license plate bracket.
Labels/text: Large
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: Image filename indicates line 1.
Visible content:
- Close-up of a black metal/plastic RV exterior component, likely an awning arm/rail or vertical trim/channel, installed against the trailer sidewall.
- White/gray exterior wall with dark diagonal graphics visible behind it.
- No obvious break, crack, dent, or deformation visible in this photo; only light scuffs/smudges/water spots on the black surface.
Labels / readable text:
- White factory label with barcode.
- “RPO-00117
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** No clear physical damage shown. Exterior white panel has light dirt/speckling and minor surface marks; stickers appear intact.
- **Parts/components shown:** Exterior RV sidewall/label area with compliance decal, KZ Connect model decal, QR code, and “Climate”/seasonal-use graphic.
- **Readable labels/text:**
- RVIA compliance seal: “This recreational vehicle is designed for temporary recreational, camping, or seasonal use”
- “Manufacturer certifies compliance w
Human interpretation • confidence 0.00
supporting-image
Exterior curb/side view of a travel trailer/RV showing a black patio awning mounted above two tinted side windows. The awning fabric/roller area appears uneven/wavy with visible wrinkles or sagging along the upper edge; no clear tear or broken bracket is visible from this angle. Awning arm/bracket at the right side appears attached.
Visible components: white sidewall, black-framed windows, black awning rail/roller/fabric, awning support arm, wheel/tire area, black lower skirt/graphics. Labels v
Human interpretation • confidence 0.00
supporting-image
Exterior RV side/rear view. Visible components include a white sidewall panel, black vertical corner/edge trim, side window, rear lower bumper/trim with red reflector/light, an upper black awning/slide-topper assembly with arm/bracket, and a rear-mounted covered item likely spare tire/carrier.
Possible damage/issue: upper roof/side edge trim or awning-related trim appears slightly lifted/irregular near the top right corner; awning arm/bracket area is the main subject. No obvious cracks, holes,
Human interpretation • confidence 0.00
supporting-image
Exterior side of RV/trailer showing a black vertical awning arm/rail mounted to the glossy sidewall. Visible issue appears at the upper awning head/end cap: the plastic cover is split or separated along a vertical seam, with a noticeable gap/opening. Mounting rail and fasteners are visible; no obvious sidewall damage seen in this view. No readable labels or document text. Likely supports claim line 1 for awning arm/head/end-cap repair or replacement.
Human interpretation • confidence 0.00
supporting-image
- **Visible item/component:** RV exterior awning assembly/roller tube area, black rail/housing with underside awning fabric visible.
- **Damage/condition visible:** No clear structural damage shown. Labels are partially torn/dirty; awning/rail surface appears dusty with minor staining.
- **Label text visible:**
- “Solera” / “RV & Trailer Awnings”
- “AWNROLL – 20’ BLKWH – …”
- “Made in the USA”
- Date: “02/19/24”
- Codes partially readable: “V000314937” / “NEFA-701” / other ba
Human interpretation • confidence 0.00
supporting-image
Visible: Front/roadside area of a nuCamp “CONNECT” travel trailer hitched to a pickup. A-frame tongue, propane tank cover, electric tongue jack, safety chains, Blue Ox hitch hardware, and a Lippert “JACK-IT” bike rack are visible. A gray cover is draped over the front-mounted rack/bikes.
Damage/concern: Along the upper front cap above the “CONNECT” decal, the long horizontal black trim/seal appears uneven and partially lifted/separated, with a visible gap near the left/top edge. No obvious impa
Human interpretation • confidence 0.00
supporting-image
- **Visible unit/area:** Exterior front/driver-side upper corner of a travel trailer. Black curved front cap meets white sidewall and roof edge.
- **Visible damage:** At the top front corner, the black roof/corner trim or cap molding appears lifted/warped with a gap/separation at the seam. Possible sealant/edge trim failure at the roof-to-front-cap/sidewall transition. No obvious sidewall panel damage visible from this angle.
- **Components shown:** Front cap, roof edge/corner molding, sidewall,
Human interpretation • confidence 0.00
supporting-image
Exterior rear/side view of a nuCamp/KZ RV trailer. Visible components include roof-mounted black awning/roller with vertical support arm, rear ladder, side window, marker/utility light, lower tail/reflector lights, rear hitch/receiver area, and a covered rear-mounted item likely bike rack/cargo.
No obvious damage is visible in this photo. Awning hardware and sidewall appear intact from this angle; no cracks, dents, separation, or loose components clearly shown.
Visible label: “KZ EST. 1972” ba
Human interpretation • confidence 0.00
supporting-image
- **Visible components:** Exterior side of a nuCamp/“CONNECT” travel trailer/RV; black-framed side window, round exterior vent/port above window, black lower skirt trim, side graphics, and a black vertical awning support/arm with upper awning roller/case/end cap at roofline.
- **Visible damage/condition:** At the top of the vertical awning arm/awning end cap area, the black cap/trim appears slightly separated or misaligned from the awning/roof edge, with a visible gap/shadow at the corner. No cl
Human interpretation • confidence 0.00
Claim Lines
complaint
AWNING WILL NOT ROLL UP AS DESIGNED TO DO. ALSO, THE FABRIC IS CROOKED AND STRETCHED.
needs-review • confidence 0.33
complaint
AWNING WILL NOT ROLL UP AS DESIGNED TO DO. ALSO, THE FABRIC IS CROOKED AND STRETCHED.
needs-review • confidence 0.33
complaint
AWNING WILL NOT ROLL UP AS DESIGNED TO DO. ALSO, THE FABRIC IS CROOKED AND STRETCHED.
needs-review • confidence 0.12
cause
IDLER ARM ON AWNING HARDWARE IS BECOME FAULTY AND ROLLED UP CROOKED. WHEN THE AWNING DIDN'T ROLL UP CORRECTLY IT STRETCHED THE MATERIAL. MUSE, PATRICK Customer #: 91325
partial-match • confidence 0.37
cause
IDLER ARM ON AWNING HARDWARE IS BECOME FAULTY AND ROLLED UP CROOKED. WHEN THE AWNING DIDN'T ROLL UP CORRECTLY IT STRETCHED THE MATERIAL. MUSE, PATRICK Customer #: 91325
partial-match • confidence 0.37
cause
IDLER ARM ON AWNING HARDWARE IS BECOME FAULTY AND ROLLED UP CROOKED. WHEN THE AWNING DIDN'T ROLL UP CORRECTLY IT STRETCHED THE MATERIAL. MUSE, PATRICK Customer #: 91325
needs-review • confidence 0.15
correction
REMOVE AND REPLACE THE COMPLETE AWNING, HARDWARE AND FABRIC.
needs-review • confidence 0.33
correction
REMOVE AND REPLACE THE COMPLETE AWNING, HARDWARE AND FABRIC.
needs-review • confidence 0.33
correction
REMOVE AND REPLACE THE COMPLETE AWNING, HARDWARE AND FABRIC.
needs-review • confidence 0.12
complaint
CS THAT THERE IS A DOOR THAT WONT STAY CLOSED BATHROOM DOOR.
needs-review • confidence 0.29
complaint
CS THAT THERE IS A DOOR THAT WONT STAY CLOSED BATHROOM DOOR.
needs-review • confidence 0.29
complaint
CS THAT THERE IS A DOOR THAT WONT STAY CLOSED BATHROOM DOOR.
needs-review • confidence 0.12
cause
HINGE NEEDED TO BE ADJUSTED ON DOOR.
partial-match • confidence 0.36
cause
HINGE NEEDED TO BE ADJUSTED ON DOOR.
partial-match • confidence 0.36
cause
HINGE NEEDED TO BE ADJUSTED ON DOOR.
needs-review • confidence 0.12
correction
TECH ADJUSTED HINGE AND DOOR OPENS AND CLOSES CORRECTLY.
partial-match • confidence 0.36
correction
TECH ADJUSTED HINGE AND DOOR OPENS AND CLOSES CORRECTLY.
partial-match • confidence 0.36
correction
TECH ADJUSTED HINGE AND DOOR OPENS AND CLOSES CORRECTLY.
needs-review • confidence 0.12
complaint
CS THAT THE THERE ARE SCREWS COMING OUT OF THE FENDER SKIRT ON DOOR SIDE CHECK THE FENDERSKIRT
needs-review • confidence 0.26
complaint
CS THAT THE THERE ARE SCREWS COMING OUT OF THE FENDER SKIRT ON DOOR SIDE CHECK THE FENDERSKIRT
needs-review • confidence 0.26
complaint
CS THAT THE THERE ARE SCREWS COMING OUT OF THE FENDER SKIRT ON DOOR SIDE CHECK THE FENDERSKIRT
needs-review • confidence 0.12
cause
SCREW CAME OUT OF FENDER AND THIS ALLOWED THE FENDER TO BECOME CRACKED.
needs-review • confidence 0.20
cause
SCREW CAME OUT OF FENDER AND THIS ALLOWED THE FENDER TO BECOME CRACKED.
needs-review • confidence 0.20
cause
SCREW CAME OUT OF FENDER AND THIS ALLOWED THE FENDER TO BECOME CRACKED.
needs-review • confidence 0.06
correction
REPLACE THE FENDER SKIRT AND RESEAL THE AREA.
needs-review • confidence 0.23
correction
REPLACE THE FENDER SKIRT AND RESEAL THE AREA.
needs-review • confidence 0.23
correction
REPLACE THE FENDER SKIRT AND RESEAL THE AREA.
needs-review • confidence 0.10
Evidence Thread
Ashlee Olsen
processor • May 2, 2025, 4:37 PM
submitted PA#KZ605508
Ashlee Olsen
processor • May 5, 2025, 11:23 AM
Pending vendor
Ashlee Olsen
processor • May 8, 2025, 11:41 AM
@Stephanie D KZRV feedback: Line 1 vendor is asking for ;Hello Joella Smith,
Thank you for contacting Lippert Customer Care Center. Can you please provide the following:
• photo of staking screws on each side of fabric(coach side)
• cross(X) measurements of the awning fabric
• photo of idler arm clearly showing concern
Ashlee Olsen
processor • May 10, 2025, 12:26 PM
@Stephanie D Hi! Just a reminder for this feedback needed. Thank you!
Stephanie Davis
dealer_or_external • May 12, 2025, 11:31 AM
@Ashlee O Hello! I have contacted the customer on 5/8, and they are going to send the requested info. I will send another email and touch base with them.
Ashlee Olsen
processor • May 14, 2025, 3:18 PM
Requested photo's added to KZRV
Ashlee Olsen
processor • May 16, 2025, 11:34 AM
approved
line 1 1.5 authorization is for fabric replacement only
line 2 .2
line 3 .2
Stephanie Davis
dealer_or_external • May 16, 2025, 3:53 PM
@Jules E Approved to order
line 1 awning fabric only
line 3 fender skirt
Jules Elmore
dealer_or_external • May 20, 2025, 9:01 AM
@Stephanie D @Tonya E Parts on order PO#17020. I also ordered the decal that goes in the fenderskirt because they come without the KZ logo.
Jules Elmore
dealer_or_external • May 27, 2025, 10:51 AM
@Stephanie D @Tonya E The fenderskirt is here for this customer. I also ordered the decal that goes in the fenderskirt because it does not come with it. We are still waiting on the awning fabric to come in.
Jules Elmore
dealer_or_external • Jun 3, 2025, 10:41 AM
@Stephanie D The awning fabric is here for this customer. This should be everything. The fenderskirt is here too.
Ashlee Olsen
processor • Jun 18, 2025, 4:00 PM
submitted C#KZ605508
Ashlee Olsen
processor • Jun 25, 2025, 3:16 PM
paid $838.01 6/18
Claim Files
PD CHECK 25355,25370.pdf
pdf • Jul 15, 2025, 3:55 PM • 284,354 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25370/PD CHECK 25355,25370.pdf
Paid claim.pdf
pdf • Jun 25, 2025, 3:16 PM • 16,786 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25370/Paid claim.pdf
COMPLETED WO.pdf
pdf • Jun 18, 2025, 2:47 PM • 415,181 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25370/COMPLETED WO.pdf
WO.pdf
pdf • May 2, 2025, 3:21 PM • 411,627 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25370/WO.pdf