Claim Detail

dealer_or_external • May 22, 2026, 2:06 PM

@Alix M I put this in the forest river folder as they are the unit mfg, however the AC should be covered under the GE warranty.

processor • May 22, 2026, 2:58 PM

I have reached out to GE on instructions how to file this claim.

processor • May 22, 2026, 3:14 PM

@ANNA F @Dustin L Please complete the form I just uploaded to the folder. Thanks!

processor • May 22, 2026, 3:20 PM

I just uploaded a new one in case you grabbed the one I uploaded first.

dealer_or_external • May 22, 2026, 4:12 PM

@Alix M COMPLETED AND UPLOADED

processor • May 22, 2026, 6:02 PM

I have sent the form and photos to GE.

processor • May 27, 2026, 12:28 PM

@Kaitlyn R @Dustin L @Michelle A GE Appliances, Recreational Living has approved the following:3 hours for labor. GE RVAC Deluxe Plus 15 -Black (GRCS15XAHB) GE Main Control for Single Zone Standard 3 Wire (RGREC3A)RGREC3A GE Thermostat, Black (RGRWT2B)RGRWT2B *no cost parts will be sent to Greeneway

processor • May 27, 2026, 12:28 PM

This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs cannot be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted. All charges must be submitted to GE Appliances, Recreational Living within 120 days of the repair being completed, or no credit will be allowed.

processor • May 27, 2026, 12:29 PM

@Kaitlyn R @Dustin L @Michelle A ****Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received.

processor • May 27, 2026, 12:29 PM

Case #: 00257423 Claim: R013421

dealer_or_external • Jun 12, 2026, 12:02 PM

@Alix M We are needing the ceiling assembly (filter cover) for this unit as well, the tabs were broken as stated by tech in the correction on line 1.

processor • Jun 12, 2026, 12:18 PM

@ANNA F I have sent GE an email stating this. I will let you know their response.

dealer_or_external • Jun 12, 2026, 1:10 PM

@Alix M I have uploaded a pic of the tag removed from the AC as well.

processor • Jun 16, 2026, 11:18 AM

@ANNA F From GE: Hello, Sorry about that. The system only allows us to have 3 SKUs per order. Here is the order number for it. Once scanned, automatic emails will be sent to afreeman@greenewayrv.comERP: 26.10533

dealer_or_external • Jul 11, 2026, 11:25 AM

@Alix M WE WERE SENT THE WRONG CEILING ASSEMBLY FOR THIS AC WE ARE NEEDING A DUCTED AND RECEIVED A NON DUCTED. I UPLOADED PICTURES OF WHAT RECEIVED.

processor • Jul 13, 2026, 7:44 AM

@ANNA F I have reached out to GE and will let you know their response. I am moving this to PA pending while I wait for a response from them.

processor • Jul 15, 2026, 10:10 AM

Sent follow up

processor • Jul 20, 2026, 8:33 AM

Sent another follow up email to GE warranty and multiple people at GE.

processor • Jul 23, 2026, 8:32 AM

I heard back from one individual last week stating to allow time to process the order, yet they never provided another update. I emailed him again this morning as it is coming up on almost two weeks tomorrow since the original request.

processor • Jul 23, 2026, 1:45 PM

@Matt F @Dustin L @ANNA F You should be getting the correct part should be there Monday.