Claim Detail

for one it's to cold outside to test ac's but I used heat gun to fake thermostat on rear ac the fan and compressor does come on I did a amp draw that was 6.8 on compressor wire ac voltage 120 and 12 volts 13.65 I also checked the microfarards in capacitor is 65,ooo is good checked ac on a warmer day it's 74 degrees outside temperature coming out of ac is 74 degrees amp draw of compressor 6.8amps delta temp of 0 the ac is low coolant needs new ac

partial-match • confidence 0.41

needs new ac also need a new filter cover broken tabs REQUEST: 3.0

partial-match • confidence 0.50

dealer_or_external • May 22, 2026, 2:06 PM

@Alix M I put this in the forest river folder as they are the unit mfg, however the AC should be covered under the GE warranty.

processor • May 22, 2026, 2:58 PM

I have reached out to GE on instructions how to file this claim.

processor • May 22, 2026, 3:14 PM

@ANNA F @Dustin L Please complete the form I just uploaded to the folder. Thanks!

processor • May 22, 2026, 3:20 PM

I just uploaded a new one in case you grabbed the one I uploaded first.

dealer_or_external • May 22, 2026, 4:12 PM

@Alix M COMPLETED AND UPLOADED

processor • May 22, 2026, 6:02 PM

I have sent the form and photos to GE.

processor • May 27, 2026, 12:28 PM

@Kaitlyn R @Dustin L @Michelle A GE Appliances, Recreational Living has approved the following:3 hours for labor. GE RVAC Deluxe Plus 15 -Black (GRCS15XAHB) GE Main Control for Single Zone Standard 3 Wire (RGREC3A)RGREC3A GE Thermostat, Black (RGRWT2B)RGRWT2B *no cost parts will be sent to Greeneway

processor • May 27, 2026, 12:28 PM

This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs cannot be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted. All charges must be submitted to GE Appliances, Recreational Living within 120 days of the repair being completed, or no credit will be allowed.

processor • May 27, 2026, 12:29 PM

@Kaitlyn R @Dustin L @Michelle A ****Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received.

processor • May 27, 2026, 12:29 PM

Case #: 00257423 Claim: R013421

dealer_or_external • Jun 12, 2026, 12:02 PM

@Alix M We are needing the ceiling assembly (filter cover) for this unit as well, the tabs were broken as stated by tech in the correction on line 1.

processor • Jun 12, 2026, 12:18 PM

@ANNA F I have sent GE an email stating this. I will let you know their response.

dealer_or_external • Jun 12, 2026, 1:10 PM

@Alix M I have uploaded a pic of the tag removed from the AC as well.

processor • Jun 16, 2026, 11:18 AM

@ANNA F From GE: Hello, Sorry about that. The system only allows us to have 3 SKUs per order. Here is the order number for it. Once scanned, automatic emails will be sent to afreeman@greenewayrv.comERP: 26.10533

dealer_or_external • Jul 11, 2026, 11:25 AM

@Alix M WE WERE SENT THE WRONG CEILING ASSEMBLY FOR THIS AC WE ARE NEEDING A DUCTED AND RECEIVED A NON DUCTED. I UPLOADED PICTURES OF WHAT RECEIVED.

processor • Jul 13, 2026, 7:44 AM

@ANNA F I have reached out to GE and will let you know their response. I am moving this to PA pending while I wait for a response from them.

processor • Jul 15, 2026, 10:10 AM

Sent follow up

processor • Jul 20, 2026, 8:33 AM

Sent another follow up email to GE warranty and multiple people at GE.

processor • Jul 23, 2026, 8:32 AM

I heard back from one individual last week stating to allow time to process the order, yet they never provided another update. I emailed him again this morning as it is coming up on almost two weeks tomorrow since the original request.

processor • Jul 23, 2026, 1:45 PM

@Matt F @Dustin L @ANNA F You should be getting the correct part should be there Monday.

processor • Sep 14, 2026, 1:44 PM

I have submitted this to GE for payment.

processor • Sep 15, 2026, 8:57 AM

@Matt F GE stated we need an itemized invoice to submit this for payment. I have the final RO in this folder; however, we need the labor to show (3 hours), and we need the 30% parts markup added as well. Can you get this for me? Thanks!

processor • Sep 28, 2026, 4:05 PM

@Dustin L @Destinee M I am not sure if this is something you can work on or not. This WO needs to be itemized with 3 hours of labor, and 30% markup on the no cost parts. (30% of what they would be if you would have ordered them)

processor • Oct 5, 2026, 1:22 PM

Following up on this. Thank you.

processor • Oct 15, 2026, 7:30 PM

@Chris B @Ashlee O @Heidi H @Stephanie K @Alix M @Tricia H iClaims REVIEW UPDATE - GRE 8220 / Forest River / RO 13421. The complete current packet and all 14 images were reviewed. The A/C/data-tag, replacement-component, return-air assembly and thermostat evidence are present, including the removed-tag evidence referenced in the prior discussion, so photo documentation is not the current blocker. The live sidebar still shows GE requiring an itemized invoice for payment: the labor must show the approved 3.0 hours and the no-cost GE parts need the requested 30% markup. The current RO does not clearly satisfy that itemization request. Please revise/upload the itemized final invoice/RO with the approved 3.0 labor hours and 30% markup on the no-cost parts before resubmission. No source files or claim status were changed. [ICS-AI-GRE-13421-20261015-56eb1e17d19d]

processor • Oct 20, 2026, 4:41 PM

Hello, this is another RO from April, it looks as thought all we need is your repair order to be updated to show the information GE is requesting, Please adjust within your IDS per the request and upload the updated invoice to Dropbox so we can get this submitted without further delay.